The Fold Coffee House in Horsham

I wasn't going to post a review as I thought I'd contact the establishment directly with my complaint and give them a chance to respond. They chose to ignore me, leaving me with no choice. I visited The Fold for the first time recently with a friend. We arrived to an almost empty coffee shop, with one customer (a van driver seemingly popping in for a coffee) waiting for a drink. We approached the counter and the man stood at the coffee machine looked at us, we smiled, but he didn't acknowledge us in any way........not a smile, not a nod, not a "hello", not a "Won't keep you a minute!"......nothing. We stood waiting and my friend commented that there was no board anywhere advertising what drinks (and prices) they offered. The other customer left and the far from convivial barista asked what we wanted. We commented again that we're not sure what drinks are on offer as we cannot see a menu, but he just looked straight at us and offered nothing. So my friend said she'd like a latte and I asked if they made hot chocolate........and what type, etc. Again, got very little from the barista, who proceeded to make the drinks. The drinks were fine, no complaints from us, but the whole atmosphere was awkward. We sat down to enjoy our drinks and found that we couldn't hear ourselves talk as the operatic/theatre style music was so loud that it drowned out anything we said to each other. My friend said she'd normally ask if the music could be turned down a bit but the barista had made us feel so unwelcome that we didn't think we'd get much of a response if we asked. Thankfully a little while later he walked up some stairs and the music seemed to travel with him, as if he was carrying a speaker upstairs. We left feeling quite bemused. A very strange visit and when you rely on local trade for your small business, I'm surprised that this is how you behave to be honest. I contacted their Instagram page and Emily replied saying she had forwarded it onto the owner Rob to respond and she'd come back to me. A week later, I still heard nothing back, so I can only assume Rob is the person we interacted with. Either that, or he simply doesn't care about his customer base or reputation.

The coffee is amazing. Visited this place 4 times. The staff is amazing and are all very kind. Loved it here. Loved the pastries as well! There is AC. Good working place

I had driven past a few times so felt curious about this place. Luckily, this week I had the chance to stop and have breakfast at The Fold. I had a delicious mojito tea and slice of delightful vegan lemon and blueberry cake. The coffee house is welcoming, warm, clean...everything you need. I will return!

Without a doubt the best coffee shop in West Sussex. Me and my friends will travel 20 minutes for the privilege. Would 10/10 reccomend.

Good stop to get out the rain! Lovely quiet, calm place. Good choice of food and beverages. Highly recommended. Thank you ☺️

The Fold is a regular part of our weekend routine and in our opinion is the best coffee in the area. The staff are always pleasant and friendly and there is a great little loft room which is super cosy if you want to have your coffee in.

My bonus daughter and I were on our back home and whizzed in to grab something and so glad we did, I had the sausage roll (which felt a bit bad after spending time with the piglets at Godstone Farm) which I has to say, is probably the best sausage roll I've ever had! And my bonus daughter had a feta pastry which she really enjoyed too. The coffee was on another level too and for the slices of cakes, we couldn't decide, so we bought one of each - well why not, we are making memories! They were all divine too. I will 100% be back to that little coffee shop - DO NOT Drive past this little gem!

This is a lovely little coffee shop on the outskirts of Cowfold Village in West Sussex. If you are driving through on the busy A272, can recommend this place for a good coffee and cake/ pastry. Nice interior and good service.

Amazing home cooked flapjack and coffee that smells amazing and tastes even smoother. Really great coffee and a nice spot to enjoy with the dog or your human friends.