The Estuary Kitchen & Grill in Liverpool

Awful experience, the waitress was rude and clearly had better things to be doing. The portion sizes were a joke, multiple people complained while we were there and met with ‘it is what it is’. The food had no taste and cost £50 for a £5 meal, would not recommend. Please see attached for £7 cheesy bacon chips😂

Not a single clean table, with over 50 empty tables with each of them covered in either food or drink, left over plates, cups and cutlery, left within minutes 1/10

For some joke, my wife and I ordered a hamburger. We waited maybe 10 minutes. The hamburgers were cold, even the cheese didn't melt, only the fries were hot. We complained and the staff took it away after 5 minutes and brought it back, still cold. Another complaint was that we asked for a refund. International airport and the hamburgers, whoever made them should be fired. I don't recommend it.

Absolutely disgusting customer the guy at the bar mid 20's dark customer service was atrocious horrible attitude and aggressive. I request a formal grievance against him 30/08/24 4pm avoid!!!!!

None of the staff have any idea what day it is or where they are. Very run down

Food was passible. Staff were friendly. Cleanliness left a lot to be desired with a filthy floor and tables left uncleared and cleaned while we were eating. The tables in my photo were like that for at least 45 minutes.

Server behind till was very rude, unhelpful, got a simple order wrong and did not let us know her till was card only. Thankfully waitress who brought out our food was very helpful, made sure the order was correct and made extra effort to make sure all was OK. Not overly expensive for an airport, clean and tidy place.

tony was really great this afternoon, hot fresh food and was in a great time, loved the caesar salad, will definitely come back next time i’m flying! thank you xx

Very expensive, I wouldn't mind paying so much since it's an airport but it was the worst burger I have ever attempted to eat. It was rock solid, burnt and cost £17.99 Avoid this place.

Do you have decaf? No. Do you have ice? No. Do you have the cider? Yes... but not in the fridge so it is warm. To be fair though, they refunded the out of date cider they sold us with 'Do not consume on it'😆

Absolutely disgusting service, staff are lovely, but obviously under staffed and run off their feet due to seeing a number of tables uncleaned and covered in plates etc… We are used to overpriced meals at the airports, but paid £10 for 2 plates of chips and literally got around 20 chips between them both. Dry and lifeless and barely warm. If I could leave zero stars I would. Avoid avoid avoid!!!

This was my first time at Liverpool airport. I went with my few friends as we all are vegetarians we were very confused with the food options we have. Then we met this guy “Amit” What a gem person he was. He was so helpful and helped us with delicious dishes in vegetation. This review is to appreciate that wonderful friend I made. Cheers to Amit .

Food was burnt, cheese sauce on chips was disgusting

Great customer service man called jonathon served me very polite and efficient

Excellent customer service, very friendly and approachable service with a smile and accommodating

Brilliant customer service from Johnno, quick and very helpful. So friendly Thank you :)

Chelsea was so friendly and polite. Definitely needed her energy as I was heading to Rome on a school trip

Really tidy place reasonable prices and great food Tony and Johnno the staff on was great hosts!

Great service, food was delicious and the staff are so friendly. They make the best hot chocolate

Clean tables, friendly and helpful staff

Special mention to Tony and johnno for the great service felt very welcome and great food

Shocking place!! I waited for nearly 30 mins for a coffe and had to leave. There were only 2 people people in front of us and it was organised chaos. There was a 50 min wait for breakfasts… In the end we had to leave. Do not visit this place. It should be closed down. It’s not fit for purpose, especially a busy airport.

Joke of a burger, which is their most sold food apparently. Dry burger, chips were not good. tasty bbq sauce if I have to say a positive here. 18 quid btw

So expensive, wouldn’t mind if the food was nice! The rolls are so dry, waited ages for food to arrive, which wasn’t hot, had almost finished our drinks. Didnt seem adequately staffed. Lady taking money on till kept having to help out with serving food, causing constant queue.

Thanks Chelsea for the best cappuccino.

The server called Chelsea was amazing, very friendly very helpful, very attentive to our assisted passengers, great customer service

The food was awful, poor ingredients, poorly presented and it was all stone cold, would never eat there again! The staff could care less when I mentioned it to them!

Chelsea is very friendly, very enjoyable and welcoming, really good music, nice coffee.

Great service and quick. No complaints. Served by Chelsea

Chelsea was so friendly and was helpful.

Served with a smile by Johnathon, great service provided

Thanks to Jonathan at the bar for being so friendly!

Brilliant place to sit and wait for your flight would defo come here again also jonathan is very helpfull and very accomdating gent

Chelsea was very friendly and helpful

Chelsea was just lovely . Food and atmosphere was great

chelsea was lovely and very polite

Chelsea was lovely and friendly and chatted to all of her customers with a big smile

The worst English breakfast in the whole of UK! Avoid

Chelsea was very kind and helpful would deffo recommend the estuary kitchen and bar

Chelsea is great , very nice and polite . Pleasure to deal with

I didn’t think you go far wrong cooking a breakfast, I was wrong! Absolute rubbish do yourself a favour go somewhere else!

I think it should be standard now that gluten free and vegan options are clearly stated on the menu (or even have separate menus) so that staff do not need to go through a large book on the bar/till area and also not be able to put things easily through a till. I felt mortified I couldn't even order a gluten free roll (there's no gluten free bread or plant based butter), some tomatoes and mushrooms off a menu like any other customer. This situation took some time considering I needed to catch a flight, and I was also stopping a queue, because staff didn't know their menu or be able to facilitate what should have been a simple order. Also, fyi - the hot chocolate is not vegan. Terrible. Another gluten free customer was next to me having similar troubles, she said to me, 'This is an international airport and the 21st century, but this place is stuck in the 80s.' I agree.

Chelsea was so helpful and fabulous customer experience!

Friendly helpful staff, great coffee & lots of charging ports for my phone

Food was served cold service terrible

Chelsea delivered with care! Friendly service and great humour

Chelsea was an absolute doll and lovely to chat with as I waited for my coffee! Makes the airport so much more pleasant to have such great staff here

Service really efficient, and the new guy Bob was very helpful and just never seemed to stop. Cheers.

Sorry to say the worst ever almond croissant - doughy breadlike with some bland almond paste in the middle. Coffee not very hot and not very strong. The girl with purple hair serving was sweet and apparently her own song was playing on the soundsystem. It was good. Please let her know as I didn't realise what she meant when she told me.

Jess was amazing and kitchen pivoted to accommodate us having to take our meal to go

Disorganised as it always is .is there nobody in charge ?

I’m travelling on my own and I’m disabled. The staff were so friendly and tentative.A1 service especially from Tammy

Great food, full English was spot on. Great customer service, served by Kim who was friendly and very helpful 👍🏾

Jess was great, and the kitchen staff was as well they were able to pivot and change our order to go, as we need to be at the gate earlier than we planned. Thanks you!

Served by Chelsea who was lovely! started my holiday well

Rosie and Kerry extremely helpful. 🤗

12.45pm wednesday 29th May went in for something to eat, No pizzas , garlic bread or anything along those lines.... staffs response - sorry dough still frozen, No lattes , only tea or black coffee ..... staffs response - so no milk. So ordered a plate of chips arrived in 20 seconds (obviously sat in the back pre cooked ) .. cold, looked more like scrap ends and anout 15 chips total cost £4.99 a disgrace , asked staff to change, he just shrugged and walked off. Other the the female on the till the floor staff were rude and ignorant and quite clearly didnt want to be there , avoid and use one of the other ones

I just want to say how friendly Jonathan was who took our order. Nothing was too much trouble and he had a lovely smile on his face especially at 7am in the morning! Food was lovely and cappuccino well done to all the staff.

Jonathan was a lovely young man , nothing was a problem for him even went and got us a real cup. He is a very happy person smile on his face and chatty, great service all round.

Really enjoyed my sausage and egg on toast. Jonathan was a lovely host very happy and smiley😊

Popped in for a large americano Five star service Lovely young man served me with a smile Great coffee All tables were immaculate!! Many thanks to all the staff especially Johnathan!! Great start to my holiday

Waited a long time for a cold poor presentation and poor quality breakfast. Coffee no taste and very weak

Kim was so kind and helpful such a lovely girl

Badly managed and low staff moral food is mediocre at best, not convinced trained chefs cooking the food. Staff stand around chatting while tables have finished food on th and passengers are long gone. Bell rang in several occasions for food ready and ignored by serving staff. Must do better guys come on. I guess the lack of competition in the airport helps as now much to choose from and the price for semi cold food not good enough,From a former chef

Great customer service Chelsea is 5 star server

Food took forever, overpriced for what I received. Burger was poor and the “cheesy” bacon chips were wet from whatever was put ontop. Wouldn’t recommend

Great atmosphere, lovely food and special thanks to Chelsea for making my holiday have an happy travel experience after delayed flights!

Very polite and helpful young man at the bar. Ordered tea and toast, but he needed a table number. Can’t order food without a table number (?). Found a table, ordered toast, got tea, went back to table, someone was sitting there. Had to explain what was happening. A bit of a pain. Otherwise decent prices, friendly staff, toast was fine.

Jess our server was very helpful

Ordered two bowls of porridge! The guy at the counter was great, very friendly. Unfortunately after waiting 20 minutes for the porridge, I had to go up and ask the kitchen about it, they said it was coming now. Waited another 5 minutes and went up again, the porridge was being placed into the warming rack. Pink haired waitress informed me she'd bring it down now. Waited another 5 minutes! Went back up and lifted it out of the warming rack myself while the waitress continued her conversation with a member of kitchen staff.

Kim was absolutely lovely, really good service. Thank you!

We've ordered fish and chips. The fish was mouth-watering. The fish was served traditional way on a piece of special paper, which was an imitation of real newspaper. The was an article about the history of fish and chips. And there was a bonus: a wordsearch! I've never eaten better fish before! W pytę Zbysia :) Greetings from Poland! I wish I could rate you 8 stars!

Great service from Chelsea absolute star 😍

I did not have food. I was served by Chelsea, she was very approachable and friendly, Chelsea took my order and asked if there was anything else she could help with today. Would recommend & return again for this good service.

Amazing service , Chelsea is fantastic great service and always smiling!

Staff are extremely rude and unhelpful, give this place a miss.

Raw pizza (raw topping with out-of-date tomato sauce) The potatoes were old and uncooked...disgusting for an airport restaurant. Unacceptable like that....In my opinion the kitchen should be closed or everything that means chef or what would that be... You put to shame everything that means kitchen and food

Staff are lovely. Served quickly by Kim. Nice atmosphere and plenty of seating.

Chloe was lovely and made the bacon extra crispy. This is a really helpful friendly place to start your holiday. Good was lovely

We came here on our way to a 4 night break , we both had the same to eat , sausage toasties. When they arrived they were stone cold , God knows how because sausages stay hot for ages , they had either sat out or were not cooked properly! I sent it back and they reheated it , my husband was sick upon arrival to our destination and I have had stomach cramps and diarrhea for 4 days solid! 2 trips to the pharmacist with suspected food poisoning , €40 in medication and a ruined holiday...100% would never eat there again! *update* since this post I have had it confirmed by a doctor I've had salmonella poisoning no wonder I was so ill

James was so helpful, went above and beyond. Thank you x

Chelsea was so friendly and warm, not just to me, but to all customers in the queue! Exceptional customer service!

I have to say the breakfast was lovely and the staff were very helpful and friendly espescially a girl called Chelsea who was so helpful not only to me but every customer she was serving close to me .If there is an employee of the month in her job I would recommend she gets it as a valued employee….

service and wait times were excellent, the music was the perfect vibe for the restaurant. Georgia was a wonderful server as well as Kerry, David and Eryn

Dreadful food. Small breakfast came "out of the oven". Bacon like rubber. Mushroom dried up and look of leather. Sausage, egg terrible quality. Beans cheap and luke warm. Overall, pretty much what I expected. AVOID.

Chelsea went out of her way to make sure we all got what we wanted!

Good food, fine portion. Staff was very welcoming, friendly and professional (Georgia especially). Worth to try this one at the LPL Airport.

Chelsea served me this morning, so friendly great customer service

Lovely waitress named Chelsea, very friendly and efficient. Was very busy yet she still held a smile. Food was lovely too, especially the bacon

Fantastic service, friendly and smiley

Lovely service, Chelsea was very friendly and the place was nice and clean!

It was a great experience while waiting for my flight. Moreover, the staff is very kind, especially Chelsea :)

Georgia was super kind to us while we were waiting in the cafe for our flight! Super bubble personality!

Georgia was brilliant excellent customer service skills. Very nice food n drinks A bit pricey however served an given food without any long wait.

Coffee like dishwater and in a paper cup.

Georgia was such a friendly waitress, very kind polite and attentive

Charlotte’s service was brilliant this morning, would highly recommend!

Chelsey was amazing with her service. Just a perfect start for my journey.

Charlotte was a legend, 10/10 service. Pints and coffee at 5am

The two girls serving where great 5 stars 👍