The Emporer Chinese in Sutton - Phone Number, Reservations, Reviews

Excellent as normal, our fav Chinese, best dishes are the starters plus lemon chicken & smoked chicken, staff always good/helpful/friendly,

As always the staff treated my family well, attentive and polite. The food (as always) was excellent and plentiful. We will always use The Emperor for our family gatherings.

Still remains one of my favourite restaurants of all time. Haven’t been able to go for a while & after reading some recent (not so great) reviews on here I was worried things had changed, but they haven’t- still as good as ever. Yes inflation means they have increased their prices but at £32 a head I think is pretty good value for money. All you can eat, cooked to order fresh off the menu. It doesn’t get much better than that. The food is delicious, fresh, hot, served super fast & great quality. Have been coming here for easy 10 years now & even though I keep moving further away, I always end up travelling far to come here. Came midweek with a friend, we were here for almost 4 hours. We didn’t feel rushed at all, staff are friendly. Already looking forward to my next date night here!

The food was just ok, we were encouraged to go for the buffet menu which is £32 each, I don’t recommend it, as there is no way choosing from the a la cart you would eat that much, the service was speedy, but the food too greasy and lacked seasoning, at the end of the meal, we asked for a doggy bag to take what was left and was informed, it was against their policy to provide doggy bags for the buffet menu, which to me, was unheard of! The other thing we didn’t like was that there were only two tables occupied, but all the staff were on the restaurant floor, talking loudly with each other in Cantonese,which was a bit much. All in all, too expensive for what you get, and quite a flat atmosphere, sorry to say, won’t be returning.

I am a little conflicted from last night. As a family we have been coming to The Emperor since the 80's, since I was a child myself. Last night was a special night for my mother as it was her birthday. I had booked a table for 8, but unfortunately, my niece and nephews all ended up sick with a virus. We ended up ordering from the buffet menu as we were pushed by the server to do so, the food itself was not as good as it normally is and it did not even look pleasing to the eye. The braised mushroom and bamboo shoot was disgusting. There was not enough pancakes for the duck and the duck was dry. The ribs were tasteless and so dry, I would say the meal was average as if it was not the same chef like before. Everytime we wanted to order more food, we were looked at as we shouldn't and are we sure we could eat that, even though it was a buffet menu. The service was slow, I expect they want to serve slow, so that you get full quickly and end up paying £32 regardless of what you order, which is really bad and very expensive for what they delivered and I WOULD NOT RECOMMEND THE BUFFET MENU, ORDER YOUR OWN THINGS as you will not be eating £32 worth of food. There was food leftover and for the first time we asked for a doggie bag for my mum to take home, which every restaurant we go to provide happily if there is anything leftover so as to not waste it but I am assuming they keep it, reheat it and give it to another customer the next day. We were shocked to be told that is not possible, WHAT? Apparently people order lots so that they end up taking it home, so what? If are paying for the food, it is up to them if they want to take it home or not. I didn't want to make a big deal as it was my mother's birthday, but the restaurant had no right to refuse their customer request for something that we were going to pay and the bill was not cheap. This has put me off ever returning to that restaurant and even though before we left my mother did tell the server off, as a family we have decided not to return here again, being served on a timely manner and professionally is very important to us, would I recommend this restaurant, not anymore. Very disappointed and do not recommend not only because of this experience but the service was poor and the door was not that good, very bland!!!!!

The food and service could not be faulted. It happened we visited when the 'Eat in to Help Out' offer was on but the buffet menu at full price is reasonably priced and good value. Every dish was fresh and delicious. We were introduced to...

We have been visiting this restaurant for many years and we are never disappointed. Had a takeaway during lockdown but visited the restaurant last week. The staff were very considerate and all relevant rules were observed, including hand sanitiser on all tables. The space between...

This is a regular Chinese and we missed not being able to have our regular meal at our regular table. It has very nice hanging partitions the we rather liked and suggested they might remain in place and the staff were in masks. The mixed...

Another visit to the restaurant which has always set high standards and always lived up to them. Management and staff are great and the food is of a very high standard. Best Chinese restaurant for miles around. If you have never been there I suggest...

The staff here were fabulous last night - attentive, swift, efficient and had the right level of banter with three guys having a meal out to catch up. We ate a combination of starters (plumpest sesame prawn toasts ever) and then the duck course. Everything...

My family and I used to be frequent customers at this restaurant. At one occasion, my son was crying and I had a waiter come up to my family and I and say that we are making people leave and we should go outside until...

Three of us visited The Emperor for a get together shortly before Christmas and, despite the very busy urban setting outside, we had a thoroughly good time. Food and service were excellent and I just wish this restaurant was a lot nearer to our home!...

Sorry but take away 100% better than sitting in. Slow service, was told that most people stayed in their for 3 hours plus, I can see why one waitess probably one chef, but over 5 people doing the take away service. Need more waiting staff

I've eaten at this restaurant many times and the never disappoint me - the food is cooked freshly of the menu and loads to order from prawns, chicken, etc. great service and friendly staff make sure you get them to sing birth day song!!! highly...

Been a while since I've been here and it remains a good place for a family meal. The Sunday fixed price buffet is great for a get together. Crispy duck start and then the buffet awaits! We'll be back even though considerably further away these...

Had a meal with family and it was fabulous. The food was superb and the service outstanding. Could not have wished for a better evening

Three of us have been coming here for lunch for 11 months a year for 30 years. Some may think this is a strange thing to do, but it is near our work and serves good food. We have always had good food, good service...

We have been to this restaurant so many times, it was always a favourite of ours and could never fault it. We loved it so much that I even had my hen do here in March 2019. We decided to take the kids with us...

Reserved and booked a table. For my mums birthday at 8.30 Arrived and I could see straight away they were short staffed. My husband walked in and approached someone himself to ask about the table. Guy was snappy and rude. Didnt know about our reservation...

We went here for a family birthday and went for the menu all you can eat @ £22 p/head. There was 18 of us including children. Food was excellent and all we could manage was the starters and main. No room for pudding.

As visitors from out of town, our firsr visit. Very friendly staff, food great & certainly hot when placed on the table. Wine was great value. An enjoyable evening & will definitely go back again

love this place been there over 10 times and every time the quality and staff friendliness doesn't drop in quality!!! food is fresh, nice and tasteful make sure you book in advance as its fully booked every day!!! highlight on the night is the staff...

Met and had dinner with some friends who live in Twickenham. They suggested eating here, as there is nothing this good for a country mile where they live. Great food and service as always, warm and cosy, what more could you want on a cold...

Went for a meal with family and friends, we had one of the best Chinese meal we've had for a long time, there was so much choice to choose from, you just keep ordering the dishes and you can eat as much food as you...

After rave reviews from a friend we recently made our first visit. The all-you-can-eat menu was extensive and food was brought from the kitchen, rather than self-service from heated trays. The fixed price (£21.90) means that you need a good appetite to get value for...

Took ages to take our initial order and completely forgot/ignored our desert order. After 35 mins I asked and was told we hadn't ordered a desert! They were apologetic but we had sat at the table for 35 minutes with no food and drink and...

Have been a frequent customer of this establishment, I believe the management has changed and clearly it's been the restaurants down fall in customer service. Extremely slow service, it was as if our table was constantly overlooked, when paying for the bill we decided that...

Have visited The Emperor, Stonecot Hill, on many occasions over the last 10 years. Tonight’s experience has put us off, through very slow service and rudeness of staff. We felt like an add on from the very beginning. We will not be visiting again, and...

Have been coming here for some 15 years now, and in all my visits (of which there have been many) I've never had a bad meal. The food is always, fresh, hot and plentiful, service is good and fast, what more could you want, they...

We have been eating at this restaurant for well over 15 years and never had a bad meal and always had great service and excellent value for money

Visited on a Tuesday, the restaurant was very busy. Excellent food, choice, service and attitude of staff. Great choice on menu, dishes refilled without question. Can't wait to go again. On a par with the Sea Palace in Penzance. Can't say better than that.

One guy who worked there lets the restaurant down with rudeness and rushing us to eat even though we had to wait ages for our meals

I have been to this restaurant so many times and never left a review, but the food and the atmosphere are so good I thought I should. The eat as much as you like for a set price is what made us try it in...

Beautiful restaurant. Staff very accomadating to individual needs. Food is amazing...well worth a visit. Only disappoint is they don't home deliver.

You get so much food at this restaurant and all the dishes are made to order, so no lukewarm buffet dishes! Staff are efficient, helpful and friendly and for what you get, it's unbelievably reasonable. I've been back a few times and will certainly return...

Fuimos aquí la última noche y disfrutamos de nuestra comida, y quede completamente llenos! ! !

Visited for a family birthday..i had to ask for the separate vegetarian menu..the starters were better than the mains..my bean curd was woefully under cooked..service was good and the place was very busy for an early wednesday night,t overall i expected a bit better.

Siempre disfrutamos del Emperador y visitar cada Año Nuevo Chino, cuando se celebre con un menú especial y música en vivo. Visitamos otra vez el mes pasado y disfrutaron de sus "comer todo lo que quieras" hicieron a menú.

Esta crítica es desde hace mucho tiempo y he estado aquí muchas veces es absolutamente fabuloso.

Coming here for 15 years Never fails to impress Great food and service Everything tastes fresh and tasty

I was taken to the Emperor restaurant for a surprise birthday meal, the food is fantastic it's the best Chinese I have ever tasted, the crispy duck and lamb are great, and so was all the other food, looking forward to going back soon.

La comida era fantástica, £21. 95 para todo lo que pueda comer cada plato teníamos delicioso y el vino de la casa es una magnífica relación calidad-precio £13. 95 una botella. Manteles de lino fresco y agradable las servilletas. Platos calientes para la comida y los platos limpios trajo para cada plato. Cuando pedimos la factura me ofrecieron una copa de la casa. Dado en salir. menta Lo único negativo es que puede conseguir muy ocupado, pero esto es porque la comida es buena. Recomendaría reservar así que decepcionado.

Nos encanta la comida china, pero esta vez nos decepcionó, ya que la comida era muy grasienta.

This is a lovely restaurant tonight was out third visit. The food is really lovely very much enjoyed just let down by one waitress who was ever so rude rushing you to order. Asked for some prawn crackers and was told no later lol but as soon as my glass was empty happy to go get me another then to have a bill of over £100, £15 for service charge, which on this occasion I didn't pay due to her rudeness not sure we will be going again Shane really get they are busy but as a paying customer do not expect to be treated in such a rude manner found this particular lady quite rude on every occasion but this time was the worse.

Tuvimos una comida muy agradable con mis hijos esta noche para mi cumpleaños. Tenía el comer tanto como quieras menú que cuesta £21. 90

Some good dishes but equally some disappointing. Although very busy, the service was good. Not a venue for a quiet romantic dinner!

We have come a few times before but this time came on the Sunday buffet. The food quality is fantastic and the duck is still all you can eat but cooked to order. A really amazing Chinese restaurant.

Been going for over 10 yrs now and still does not disappoint. Great food and such a selection. Honestly, the starters alone are amazing.

Ottimo cibo, servizio e cura del cliente di ottimo nivele, locale semplice e raffinato, consigliatissimo

Came here as part of my brothers birthday with my family. They do a buffet style menu where you pay a set price (in the region of £21 I believe) you then start of by ordering as many starters you want off the menu.

Han venido un par de veces anteriormente y nos divertimos mucho, ya que la comida es siempre excelente, sin embargo la última vez que visitamos puede ser nuestro último como el servicio no está a la altura. Camareros olvidaron nuestras órdenes la comida llegó en muy corto estallidos y acabamos la noche un poco decepcionado. Quizás un pero, sin embargo, una pena.

The food is always good you get plenty of time there's no rush. The duck is just great. The banana fritters are just to die for the also do a crispy smoked chicken you must try beautiful

La última noche, lasy para cocinar y estar no muy lejos decidimos probar este restaurante chino.

La comida buffet consta de una amplia variedad de platos de calidad de comida bien presentada. Es un restaurante muy popular donde se recomienda. El personal es eficiente y amable. A pesar de su popularidad no hay demasiado larga la espera entre platos. Sin duda no dejar este restaurante con hambre. La única crítica, si es que las mesas están muy cerca una de la otra.

We thoroughly enjoyed our lunch. The food was superb, with a wide selection of dishes to chose from. We'll definitely be returning sometime soon.

We visit the Emperor every Chinese New Year but like it so much (it's probably the best Chinese restaurant in the Sutton and Cheam area) that we are finding ourselves increasing the frequency of our visits. 6 of us had a wonderful meal last night. The format is always the same i.e. you can order whatever you want from their very comprehensive 'ala carte buffet' menu PLUS other dishes (which may need to be ordered in advance e.g. lobster noodles).

Mi pareja reservó este hotel para una comida de post de San Valentín, él no me di cuenta que el tipo de menú que tienen allí. Era extremadamente concurrido, lo que teniendo en cuenta la buena relación calidad-precio no es una sorpresa, era un poco de ruido para nosotros. Encontramos el primer plato y el pato tortitas muy bueno, sabroso y caliente, pero nos pareció que los platos principales a ser un poco soso lateral, quizás elegimos los platos mal. En general disfrutamos de la noche y probablemente volveremos pero con ere un poco decepcionado con la red.

Tuvimos el buffet tenedor en una noche de sábado, lo que fue de lo más agradable. Pedimos un montón de aperitivos, incluyendo los rollos de primavera, dos tipos de costillas, dos tipos de algas, langostinos, pollo, champiñones, crujientes satays de pollo, cordero y gambas crujientes sándwiches tostados, pato con tortitas. Toda la comida era de un alto estándar y cualquiera de nuestras peticiones extra realizó rápidamente. Tuvimos una gran variedad de platos principales, incluyendo carne, pollo y langostinos con fideos de arroz y acompañado de nuevo cocinado a un alto nivel. Algunos de nosotros incluso tenía habitación para el los pudines incluido en el todo lo que pueda comer. Gracias por una tarde agradable con un buen servicio.

Food was cold! When I asked the waiter he struggled to give me an answer as he didn't really speak English. Didn't even take the cold dish off the bill. Won't be back!!!!!!

Have been to this restaurant many times over many years, mainly enjoying the Sunday Buffet and last Sunday 9 family members went there to celebrate my Mum's 80th and to be honest it was very disappointing, the food was excellent as is always the case but the personal touch has vanished, no warm greeting, far too many tables crammed in, no coats were taken on entrance so they were on the backs of chairs which people were tripping over, Drinks order took for ever and then they forgot to bring a bottle of wine which we had to ask for again, nowhere near enough staff to cover customers demand and the initial Duck course was brought after about 15 minutes , the drinks on the bill were not itemized which again is very bad and then to top it all off the manager didn't even thank us for attending. This restaurant unfortunately seems to have completely lost the reason why it has always been a winner in many peoples eyes, greed has now overtaken the restaurant and they only seem to be interested in getting as many people in there as humanly possible and to hell with the customer the decor also hasn't changed for years and leaves a lot to be desired and for the first time in many a year my loyalty towards them is turning sour, Really disappointed !!

Lovely food, the duck was amazing. The service was great and friendly. Unfortunately the décor needs some attention and hampered the experience.

Went twice in the last week. The first evening saw 14 of us around a single round table (very cosy!) and last night with my wife - both visits were to celebrate Chinese New Year (Rooster).

They go to a lot of effort for presentation and clean premises. fresh food but slightly too expensive, i would return though

Muy decepcionado con el servicio que acabo de recibir. Llamamos para reservar una mesa para el sábado 21/01/17 último domingo 15/01/17, pero me dijeron que todas las sillas donde van a utilizar, lo reservamos para este domingo 22 / 0 / 17 a las 6 de la tarde. Cuando llegamos a las 6. 05:00h con dos niños hambrientos menores de 4 años, me dijeron que no había reservado una silla alta, que claramente no y todos ellos donde se utiliza cuando no abren hasta las 6 pm. Cuando explicamos cuando llamamos y dijeron que tenían ninguno disponible para el sábado, así que reservamos Domingo excepto habíamos reservado una silla alta hemos pasado 30 minutos llegar aquí para que me dijeran "lo siento" es que nada se puede hacer fuera de allí las manos. Nos nuevo que una tabla que no habíamos reservado una silla alta como les dijeron 'no libro, necesitamos la silla alta" para que me dijeran que no había sino claramente. Cuando nos dijo que era inaceptable no se dice nada o que me siento algo para ordenar la próxima vez que deberían haber hecho. Que no regresaremos de nuevo, venimos a menudo cumpleaños etc. y tengo familiares y amigos que viven cerca que vienen muy regularmente y le contaré que no regreso, una pena ya que te pierdes muchos negocios fuera de la manera en que han sido tratados. Así que si usted desea ir y tienen niños traer su propia silla alta si eso es posible, pero no esperes un buen servicio al cliente.

Our company visited the restaurant last Friday for the all-you-can-eat dinner. The staff were very helpful, friendly and courteous. The food was delicious, especially the squid! Will definitely be returning!

Fuimos un grupo de 14 en una noche de viernes para nuestra comida anual de Navidad. Elegimos 'El Emperador' en una recomendación y no nos decepcionó.

A menudo hemos visitado para el buffet de la comida del domingo, que creo que es genial, pero después de una noche nuestros amigos visitó el sábado decidimos reservar una mesa para Nochebuena. Como te gusta comer el menú parecía que había sido aumentado para la ocasión, pero era razonable a £22. 95 por cabeza. La comida era ordenados en el menú a la carta, no hay coma Quieres menú. Entrantes, plato de pato, además de postre estaban incluidos en el precio. La comida era excelente y abundante, aunque el plato de pollo ahumado Pimienta sabía más como humo tocino y no para mi gusto. El vino era razonable. El restaurante estaba lleno, como sería de esperar y servicio refleja que hasta la mayoría de los diners había salido y luego recibimos un servicio más personal, que era muy agradable. Sin duda visitar.

Junto con mi esposa y 17 personas (tres de los cuales eran menores de 11), fuimos a este restaurante la última noche para celebrar el 70 cumpleaños de mi esposa th.

The best Chinese restaurant, the food is always fantastic and tasty, the staff is always there to help you.

Este es uno de los mejores restaurantes chinos que he estado. Una gran relación calidad-precio en el menú puede comer así como en los buffets de almuerzo a los domingos. Este es un gran familia y amigos restaurante y el servicio es bueno.

Eat as much as you like -but all ordered from the menu and cooked freshly. Good quality food. Friendly service from all the waiters and waitresses.

I came here for a friend's birthday. £19.90 each for an unlimited buffet which is great considering that for the bill, we just each paid £19.90 each! Friendly staff, nice round tables creating a sociable atmosphere.

Estado aquí unos 5 veces y nos encanta. Siempre tenemos una estupenda, sabrosa comida. No vamos por el buffet, sólo el menú a la carta, así que es bueno que te dan la opción de que mi compañero y yo no tengo grandes apetitos. Gran ambiente y muy buen personal. Sin duda nuestro restaurante chino de elección y que le recomiendo encarecidamente.

What can I say excellent service, excellent food and excellent value for money. This is like no other buffet. You order from the menu, and get waited on. None of this go up to the buffet and help yourself. The food is just so good, you order a starter, followed by duck, then a main and then there is a set dessert menu. And you can order as much food as you like. All this for £21. So you tell yourself well the drink must be expensive but no for a restaurant it is very reasonably priced. I would recommend this restaurant 10 times over.

The Emperor is a firm favourite with my family and we've been eating here for about 20 years. Consistently great quality food and service. Highly recommended.

I've lived in the area for 15 years and never actually tried this restaurant and what a shame. I went for a lovely buffet meal with my friends and the staff were so attentive, the waiter paid particular attention to the fact I was vegetarian and brought out some lovely alternatives to duck and a selection of vegetarian starters for me to try. The meal was real value for money and tasty. We didn't feel rushed or hurried at the end of the meal, particularly as we were one of the last tables to leave the restaurant. I shall certainly be returning again.

Popped in to the emperor on a random visit as we felt like a change from our usual restaurant that's now gone downhill.

Me and my boyfriend went there for Sunday lunch buffet which was £13.50 per person. It was very busy and we had no reservation but were seated at the bar and in the end had to wait only 10 minutes for the table. Crispy duck with pancakes were included in the price. It was brought to the table very quickly it was amazing. The buffet didn't have the biggest selection but it was delicious and everything was topped up quickly. Loved the food and the service and will definitely go back.

Excellent value for money, staff very good. Recommend any of the chicken dishes. Drinks very reasonably priced. Always offered a liqueur and after mints in the house when you request you bill. Also do a thriving take away businees

Took My uncle and cousin from Scotland for a meal ,they were very impressed the waiter was very helpful and the food was excellent and piping hot .Would recommend this to anyone and will be back soon .

Este es mi favorito de la cocina China y el favorito de muchos de mis amigos.

Este restaurante es todo un éxito con nuestra familia y a menudo ir para celebrar cualquier cosa. La última noche fue nuestro hijo 25 y 9 de nosotros estábamos en una preciosa mesa redonda donde podíamos interactuar con los otros.

Un gran lugar para ir si usted puede reservar una mesa grande para un grupo grande (hasta 12) una comida de cumpleaños.

Had a lovely meal tonight. All dishes were very tasty and delicious. Toffee banana and ice cream rounded the dinner off nicely.

La comida tardó una tremendamente largo tiempo. No es una problema pero siendo izquierda con platos sucios en nuestra mesa para media hora no era agradable. Arroz Estaba aguada. Carne grasos y duro.

Met up with some girlfriends to celebrate my birthday, hadn't been here for a while so though I would give it a try and we were not disappointed, plenty of choices and all very tasty especially the crispy duck pancakes, one of my friends is vegetarian and they had a separate menu for her, would definitely go again

Best Chinese around! Best value, best taste. You must try the sizzling beef and sizzling prawns. Duck and pancakes is to die for!

El personal acogedor, buffet recién preparado de domingo con una buena variedad de entrantes y platos principales, incluyendo los rollos de primavera y algas marinas, calamares, langostinos, pato, setas chinas, carne y platos de pollo. Pizcas de plátanos y manzanas para terminar con la ensalada de fruta fresca y crema. Todo por 13,50.

Personal muy amable y eficiente.

Been coming here for years, never a bad meal. My only complaint is that sometimes you can't get a table! If its a special occasion book in advance. My absolute favourite restaurant. Salt n chilli prawns are amazing, staff are super quick too.

Me and my Husband are regulars here, we've been coming for the past 8-10 years, It's my favourite Chinese restaurant, we've never had a bad meal or service, food is always fresh.. book early to save disappointment!

Habiendo estado aquí muchas veces... tengo que decir que me encanta este restaurante. La comida es deliciosa, caliente y fresco. El personal es muy amable y siempre sonriente. Usted puede comer tanto como como... lo que hacer, así que tiene una gran relación calidad-precio. No dudaría tener una comida aquí.

Fui con la familia la comida era fresca, y muy bueno. Elegimos el todo lo que pueda comer que es básicamente nada en el menú, me pareció que tenía una buena relación calidad-precio y volveremos con la familia y amigos en el futuro.

Fuimos a celebrar el cumpleaños de mi hija. No Feliz Cumpleaños del personal miserable que claramente no quería estar allí. Algunos de ellos lucharon para hablar inglés.

Fuimos con la familia y amigos y tengo que decir que, como siempre, la comida era fantástica. Puedes pedir tanto como quiera mientras usted puede comer ya que no me gusta malgastar. La comida era deliciosa y el servicio estupendo. Recomiendo encarecidamente.

A juzgar por el mal servicio y muy bajo nivel de cocina para vegetarianos, su enfoque es sin duda impresionante y huéspedes en vegetarianos.

Un excelente lugar para un domingo para reunirse con amigos, buena comida, y la comida es fresca, muy fresca. El lugar está abarrotado cada vez que hemos estado allí, así que la comida recién hecha, y muy bien también! Las entradas como siempre en un chino son excelentes, y yo personalmente a ellos y mantener sólo tienen un plato principal. Podría estar perdiendo, pero para mí, el pato, las costillas de repuesto y el fantástico langostino en tostadas son para morirse! Y cuando estás lleno, ponen algunas pizcas de banana y manzana! ¿Qué más podría querer un hombre! Es la única palabra que puedo decir.

Fabulosa comida, china en su mejor momento. Siempre lleno y a veces es difícil para asegurar una mesa, es tal su popularidad.

Este es nuestro restaurante chino local y nos han estado utilizando desde hace unos años. La comida es genial, ya que es el personal. No puedo entender las críticas que han criticado el

Aunque caro, la comida es excelente y puedes pedir tantas veces como quiera. Vinimos aquí para el cumpleaños de mi hijo aunque nos hubiera encantado estado aquí muchas veces antes.