The Dugout in Kingston upon Hull, City of

What an amazing menu and great food, very, very pleasantly surprised

Terrible service and food chips was scraps! And Stone cold pizza was cold but toppings were burnt no one answers the phone when your trying to ring to see were your food is.. happy to take your money which isn't cheap but the food quality certainly dosent live up to the price!

AVOID! Okay, now I could contact the shop and complain but then how would it get this out there. Now I had wrote a totally glowing review about Godfather Express a few months ago as this was my goto takeaway and I was so loyal to this place and ordered regularly up to this evening. Ordered Smokehouse Parmesan and I usually buy a pizza but don't fancy one this evening so browsing the menu there are clearly "fries" and also "chips" mentioned on there. I saw chip butty and the illustration also shows proper chips so I ordered. What I got was not chips but fries in a dry burger bun with huge amount of chip spice on. The dry mess is now in the bin, even the dogs didn't want it. The Smokehouse Parmesan was my wife's goto, she's had loads of these from here and when she got this evenings, they have not only cut portion sizes down but the quality too. There have always been 2 pieces of chicken in it, today there was just the one piece, the bacon has been swapped out for thin slithers of ham and hardly any BBQ sauce. I've spent £100's here over the years but no more. It's not the first time, I ordered a pizza from there during the week last week as I was home alone, paid for a stuffed cheesy crust and what I got was certainly not stuffed, there was hardly any cheese in the crust and a quarter of the pizza had no cheese in the crust at all. Sorry guys but if your going to drop quality and quantity and also keep the prices at the higher end for what was purchased, you need to realise that Hull is takeaway capital and there's many alternatives to go to that are decent. Its been a good run after 8yrs of using you but enough is enough. Good job there's 5 alternatives within a 3minutes drive.

Beautiful food got salt pepper box excellent value for money. Food was fresh hot, and very fast friendly delivery service. 2nd time of trying this place and it's been brillant. Highly recommend this place. 👍✔️👌

Food here was okay, I’d give my pizza a 6/10. The venison and beef stew was good, service not so much. Our waitress barely came to our table at all the check on us, we only saw her when she took our order, and cleanup once we were done eating. She was nice but not at the same time. It was.. unfortunate. We are American 🇺🇸 and not sure if that had anything to do with it. This is how people have been treating us ever sense we got here. The customers here also were giving us dirty looks and literally starring at us almost the whole time, not a smile in sight even when I smiled at them. I wouldn’t recommend coming here as a foreigner, they don’t make you feel welcomed at ALL. Very disappointed ☹️