The Daily Scoop in Orkney Islands

After standing for several minutes, feeling invisible, we finally got offered a table. The server was slow to clean it from the previous customer, and it was left bare. Thankfully, the table next to us offered their menu. I could see that all staff were working at the speed of slugs and with the personalities of potatoes, so we kept out order simple... 2 lattes, and two soups with cheese scones. The lattes were slopped down, saucers swimming in coffee, with no apology or napkins offered. Oddly, they both looked completely different too! The soup was so salty it was inedible, so I went up to the counter to inform them. After blank stares, she shuffled off to the kitchen, and came back offering a refund. No food replacement was offered, and not even the vaguest of apologies given. Needless to say I won't be back, but would strongly advise that the staff get training, even in the most basic skills such as smiling and welcoming people. They all looked so miserable, and were collectively as charismatic as a single cell amoeba.

AVOID THIS PLACE, Just been ripped off for a coffee, SMALL latte, it was decaff and oatmilk but £5 !!!! Worse than motorway prices.

Soup we had was so salty that I felt sick after eating it. Icecream and waffles are o.k. but the waiting times are too long, and that is not due to understaffind or because it is busy, because when I visited the place there was no cruise ship and it was not busy. It is simply a matter of organising the tasks better. I was also very unimpressed with the value, a coffee and half a waffle sets you back £16. Not value for money I am afraid.

Just awful. Visited this place with my wife and ordered 2 flat whites and 2 scones. Our scones arrived first at the table we had both almost finished our scones before our coffees arrived. The atmosphere was terrible, no background music just a bunch of people sitting in silence unless their phones rang. Very uncomfortable. The quality of the food was very average however the main problem was the coffee. It was so bad my wife only had two sips of hers, I stupidly finished mine even though it tasted terrible. I just felt I needed to as it was quite expensive. Anyway after leaving, something wasn't right with my stomach. I couldn't stop letting off gas and my stomach kept making weird noises. In the car home, my gas was so bad that all four windows were wide open. When I parked up, I ran into the house, into the bathroom and dropped trou and experienced the worst diarrhea of my life. It lasted ages and even contemplated replacing the toilet afterwards. It was a complete write off. This all came from the horrible coffee I was served at this place. Never again.

Wish to make you aware that there is an extra charge of 75 pence on a cup of coffee if you request de-caff. Never heard of this ore. I was annoyed as it was not shown on display board.. We were in Kirkwall for a day from cruise ship.. Reciept number 118. date 25th July 2.25pm. Served by B.

Took the order, and paid. 20 mins later were told with no apology that they hadn't got the lemonade ordered. Asked for a refund and were told then that they had different lemonade. These were placed on the table, no glasses, and then another customer (local) asked for glasses for us. These were plonked on the table, soaking wet with no apology.

Went to get coffee after the lunchtime rush. Stood at counter for several minutes. Totally ignored by the staff, who looked miserable, and left without ordering. Wasn't a clean table to sit at. Disappointed.

Was meeting a family member for cup of tea and scone. we both would have liked to sit outside. When I went in I asked when the table and chairs would be set up outside, I was told they only got set out for cruise liners! What about locals and other visitors? I asked for a cup of tea with milk and one without. The tea with milk was white, basically water and milk totally undrinkable. I kindly asked for another tea which was better but not much. The scone was really dry and not enjoyable. A very disappointing morning cuppa.

I went in for some lunch, and had no problem getting a table. After placing my order, I followed up about 20 minutes later on my panini. I've now watched numerous people around me recieve their order even though they ordered after me. The lady quickly came back with a takeaway container with a panini. I had given my table number, so was surprised it wasn't served on a plate like those around me. After a few bits, realised it wasn't what I ordered (close, but not exactly). I was too hungry at this point to raise the point. I was going to get ice cream after (a little birthday tradition), but instead went across the way where they were friendlier (and maybe cheaper). I don't know if it was because I'm a tourist, or solo, but The Daily Scoop made me feel like I didn't matter. Don't worry, I found other places late to treat myself for my birthday!

Worst food I've had in a long time. Plastic cheese in brown bread was supposed to be a toastie, served with a fruit tea, and cost me nearly £10. Couldn't eat it. The place was scruffy. Didn't try the icecream

Excellent quick service, coffee ☕️ Milkshake and pancakes 🥞 I know how hard the owner works to ensure an efficient and quick service however as everything is cooked and made fresh people may need to be patient. Really enjoy our stay

Me and the gang had a great time here Great place for a lovely chicken caesar salad with a side of duck feet after we had a pancake to celebrate all the years together we also had a cheeky cocktail don't tell the the kids 😂

Came here with my pals and had a lovely time. I had the chicken and dumpling and it was fan didly tastic! I definitely recommend going here and pop in for a cuppa.

It’s dog friendly and next to the Kirkwall cathedral. They did nice cheese toasties and their shortbread was delicious with an oat milk flat white. We did not get to try the amazing looking desserts, pancakes, waffles and ice-cream.

Popped in on two occasions for a drink & snack. Service can be slow which seems odd as they have plenty of staff. Chap with ‘I’m the husband’ hoodie on was very friendly and attentive, shame the lady with the ‘im the boss’ hoodie on doesn’t follow his example. Food is great & well priced.

This is a cafe that largely focuses on their ice cream sales (at least when we were there). That said, a lot of shops in Kirkwall all offer ice cream from the same Orkney supplier (which is very nice), so there's no special reason to come here other than it occupying a prime position. Service was appallingly slow with the young girls serving seeming largely indifferent to their customers queuing out of the door. Just be prepared to wait - or go to one of a number of other places.

The ice cream is so good! We had the mint choc chip, which is full of real choc chips, and Strawberry. Really generous portions. There was much more on the menu available but we just wanted a simple cone/tub.

Sitting here and seeing dirty tables, dirty menus and filthy aprons. Second visit in a week and service is still abysmal - 45 mins for pancakes? Also they got order wrong - things missing and nuts added to a dessert 'by accident'. People waiting to sit and tables still piled with dirty plates. Plates plonked fown without a word and cones handed over without napkins- eww. Young staff with no urgency - badly needing managed. The place smells of old oil too- not pleasant! Customers moving dirty plates to sit down!! Heard it was rubbish but gave it two chances as it's a nice idea. Won't be back and can't recommend.

My friend and I popped in for an ice cream cone each. Waited a while to be served , then they got our order wrong. Asked us what drinks we wanted for ice cream floats. A while later, they were making up our order of ice cream cones. But, they were putting both flavours on both cones. We wanted separate flavours. The girl making up the cones dropped the ice cream on the worktop , looked around to see if anyone looking, then put the ice cream back on the cone. Well , we walked out, even though we’d paid. All the staff were under 16. No adult to guide them. I am a local orcadian but would not recommend the daily scoop and will not be back. ! What a waste of time and money. My friend was on his lunch break and was also most disappointed with his first visit.

What a fantastic place. It was soo busy. Brilliant icecream and coffee. Awesome staff. Well organised and friendly . Prices - good value for your money. Will definitely be going back again and again and again.

This is an excellent ice cream, coffee, and cafe on the main Street of Kirkwall. The service was friendly and efficient, and there was ample indoor and outdoor seating. My wife and I had various flavors of their gelato, which were delicious and not expensive. It was a great stop on our walking tour of Kirkwall.

Friendly sassy waitress, excellent choice of snacks and hot and cold drink. Ideally situated for a break. Highly recommended .

We’re regulars! Popped in for coffee today and I just have to say I was so impressed by this young bunch of staff. Absolutely on the ball. Polite, friendly and super efficient, attentive to detail and keeping the place clean and tidy as they go. Worth noting also that it was busy as there was a cruise liner in. As always great choice of cakes, drinks, ice cream etc Five stars plus!!

Called in for coffee and a wee treat after an extended wander around Kirkwall. Each ordered cappuccinos and ice-cream (chocolate cookie dough and biscoff) with half a shared chocolate slice .. was truly delicious! Friendly staff, generous portions, reasonable prices .. hope to return before we leave Orkney

We were very pleased with the food and service. Very friendly staff. Always there to please. Might be slightly slow when busy. But definitely worth the wait. The homemade soup was so tasty being greedy I had 2 helpings. Ice cream so many flavours. Next time your in kirkwall you must try the scoop don't just take my word for it. Try it for yourself

Most disorganised cafe ever been to. Got order wrong. Service very slow all got food at different times one of us got nothing. .no appology at all reluctantly gave money back. Need to sort out staff and management. Few people left due to no service. Dirty tables.no loo roll in toilets. Toilets not very clean. The food we got was ok So many other places in kirkwall,,,i would give this a miss!!!!

Friendly staff and great ice creams. Every table was full and clearly one of the places to go in Kirkwall!

Visiting Kirkwall for a running event and found this place when out for a walk. Cracking choice of cakes, tray-bakes and ice cream. Thoroughly enjoyed my Orkney fudge cheesecake with a flat white chaser.

We went here for ice cream and waffles which were really good. Sadly the staff are really rude and disorganised. It was quiet when we arrived so we walked straight up to the till to order, there was a member of staff behind the counter...

Excellent place for breakfast,plenty to choose from,crepes,pancakes Also ice cream,excellent service waiting time not long,excellent coffee & friendly staff

Visited the Daily Scoop this weekend and was very disappointed indeed. From the very outset. The waiting staff failed to clear the table from the previous customers, and our food was brought to the dirty table. I had to ask for this to be carried...

We stopped for a brew and a cake on a busy Saturday. The range of cakes is good, and the Victoria sponge and strawberry crumble cakes we had were both excellent. I was delighted to discover I had a pot of proper leaf tea rather...

The queue out the door gave a good clue as to what to expect. A sweet treat lovers ideal location (although plenty of savoury options too). Ice cream was our weak spot so ice cream milkshake, affogato, and toffee apple crumble waffle hit the mark....

Delicious cakes and ice cream, affordable, nice atmosphere, great place for an afternoon treat! 100% recommend

I don’t usually write reviews but this cafe was the best I’ve been to for a long time. The staff were so friendly and welcoming and our food/coffee was even better. This is now my go to place for catching up with friends!

A very dry chicken sandwich - no butter. I asked for some and was told it's not put on unless asked for. The girl was very sullen when I asked for some, and then a knife. If they want you to ask for butter, it...

Amazing selection of cakes and lovley coffee. Great spot in town with lovley service and atmosphere. Highley recommend

As a local we often stop past for a treat for the kids. The ice creams are always really good = happy children. Cakes are OK but quite pricey for size, the waitress told me how small my cake was for the price as she...

Had a quick coffee with my niece Merri Robinson on a wet and rainy day in Kirkwall was welcoming ,warm and comfortable ,good coffee at a reasonable price looking forward to going again,next time when the sun is out

Popped in for a coffee and cake, both were excellent. Was very busy and service was a bit slow, but not a problem.

We walked into a very busy and bustling restaurant, which was great to see. We ordered two coffees and sat at a table to wait for them. The waitress came over with one coffee and it was not what we had ordered. I told her...

After sightseeing & shopping, it was time for a coffee, as this seemed to be the only place open,, we chose it,, great coffee, they sell cakes and pastries & ice cream. Plenty of seating in & outside,, order at the counter, then table service,,.....

Having had a fish and chip lunch and being in Kirkwall for the day, we decided to pop into the Daily Scoop. I had ice cream and my husband cheese cake and tea. The portion of cheesecake was small but we were taken aback by...

There must be better places to get a coffee. Achingly slow service. I acknowledge that the staff member involved was being trained but there comes a point when you just have to look after the customers. Coffee wasn't really a cappuccino, rather a milky coffee...

Stopped off for a bite of lunch whilst in Kirkwall. Our order was one bacon roll which was well filled, certainly no scrimping on the bacon, a bowl soup with bread which was a good portion size. We also decided to share a sundae as...

Ate here several times on our visit to Kirkwall. Sandwiches, cakes and waffles were excellent. Service was friendly too.

This small cafe is near St Magnus Cathedral. It had a lovely selection of cakes. Didn't try the ice cream but it looked good.

Enjoyed my visit there. Friendly staff. Lovely coffee and good value. Had a nice gluten free cake. Didn’t have any but the ice creams looked delicious.

Sat in the restaurant and had waffles, absolutely lovely. Bought some tray bakes to take home. The one star mark is because when eating the Turkish delight slice, I found a fingernail ! Disgusting and made me gag. Threw out all other cakes which was...

very slow service by young staff not really knowing what to do. need more training outwith service times. waited outside with 3 kids for ages and one cone half melted when it eventually arrived. been served up for a while before being delivered. prob would...

Lovely cake and coffee but oh what a disorganised set up it seems, even just for a takeaway. It's a young team serving and they need better leadership I think.

convenient location, clean and friendly. Ice creams and sundaes always very tempting but also serve hot snacks

Stopped in twice here on a visit to the Orkneys. There wasn’t a great deal of room as it was fairly busy at lunchtime but it was clean, tidy and the menu catered for both dessert and savoury lovers with panini, home made soups and...

Visited here for lunch. It was quite a busy day with most tables taken both inside and out. A short wait for the food ordered which is very acceptable under the circumstances. Ordered Soup and a pot of Tea. It was not long before they...

I have to echo other reviewers regarding the slow service. The town wasn't particularly busy the day I went in but things were very slow. I had a mocha and cheese scone which were delicious. I asked twice for the WiFi password but it didn't...

Apart from one waitress who was cheery and seemed to be working very hard, the rest of the staff were slow and disinterested. Very slow service. The ice cream is not local Orkney Icecream , the coffee was cool, the cakes looked delicious, but the...

Just go! Right in the centre of Kirkwall, this is a real find. Lots of homemade scones, cakes and snacks, lovely coffee and kind staff. The locals come here - always a good sign of the right place!

A lovely cafe in Kirkwall, we stopped fpr ice cream which was Scotland made. Good range of flavours, very tasty and not to expensive.

Wide range of flavours, generous sized scoops with good quality coffee, eat in or out with Cathedral across the way.

We only ate here once. Decent food but let down by slow service. Good location with a wide range of ice creams and associated extras. Kids loved it.

We went down on Sunday afternoon last week with friends. Knowing that the menu closes for hot food ie panini at 16:30, we were in the queue at 15:45. We waited and waited and eventually reached the till at 16:15- to be told that they...

A great little cafe, serving reasonably priced drinks, cakes and ice-creams. Seating inside or outside.

Lunch for a family of four in the centre of Kirkwall. Paninis and soup were tasty and coffees excellent. BUT… service is very slow, it’s hard to hear staff when you order at the counter with the machine noise so some of our order was...

Ordered milkshakes for takeaway, waiting long time as staff have problem with blender and ice cream was stuck. 5 teenagers around one blender trying to fix something. That’s all is fine , but in the end they gave to us that milkshakes without any ice...

Used this place as they had outside seating which accommodated our dog. Although not overly busy, (around four customers ahead of me in the queue), service appeared inordinately slow. Having taken at least ten minutes to order we then sat outside for a further forty...

This centrally located cafe is always very busy and the staff cope with patience and excellent service .Covid rules are in place which makes their job more difficult but there is never a sign of frustration or exhaustion. Their menu is varied and includes snacks,...

Enjoyed some delicious ice-creams and coffee. Creamy and high quality. Staff were friendly and couldn’t be more helpful even although it was very busy. Good range of flavours and choice.

Called in here during our stay in Kirkwall and I bought a sandwich and a slice of cake. Both were a bit dry, absolutely nothing special. The irritating part was the quite blatant racism of the woman taking the orders and payment. Her smile disappeared...

We had a lunch of soup and scones. Soup was home made lentil, thick warming and delicious. Scones were light and still warm.

We went for a quick lunch. We waited, first of all to order then a long time to get our panini which were very poor,, hardly any chicken and not very well toasted. Other people had ice creams and they did look good. So we...

The good wasn’t bad when we eventually received it but the staff are terrible , too busy chatting to each other they couldn’t find the time to serve the waiting customers queued to nearly the door and not even an apology for taking so long...

Near to the cathedral and ideal for a cake and coffee before seeking new discoveries .Can be busy and a delay in busy times

We recently took our family for lunch to the daily scoop with the intentions to have something sweet afterwards. As it was really busy and we had to wait a while to be served we ordered all our food at once to save having to...

Enjoyed a good coffee and scoop of ice cream with a friend and my husband. Short wait and seated quickly. Good range of flavours too!

Well we came in here out of the rain for a cup of coffee however when I saw the cheesecake I just had to have some. It was possibly the best cheesecake I have tasted as it was so light and fresh.

We visited this café 3 times during our recent stay in Stromness. The ice cream sundaes were absolutely delicious. My husband enjoyed also enjoyed his sandwich and my cheese scone was excellent. Highly recommended

I've had take-away sundaes from The Daily Scoop quite a few times now, and they never fail to disappoint. The ice cream and toppings are delicious, and I have nothing but praise on the food front (with the caveat of only having tried the ice...

Great takeaway ice cream bar Loads of choices We have visited every day on our peerie holiday Good snack pit stop and cafe Busy place to go but well worth it

Great cafe addition to Kirkwall, perfectly placed to hear the cathedral bells. Reasonably priced and delicious soup, toasties, paninis and treats. Excellent coffee and cakes too. Friendly staff. Only reason it’s not 5 stars is because the service was a bit slow. Will be back...

Lovely waffles and delicious ice creams, includes dairy free and gluten free options which was great. The coffee is delicious and the cafe itself is a lovely place to visit, right on the main street of Kirkwall. We love it.

Honestly the nicest place in town to chill out with family and friends. The waffles and pancakes are so light and fluffy and so tasty! The home made cakes are amongst the nicest in town and the freakshakes are a speciality! The savory options are...

The owner of this establishment should not be allowed anywhere near the general public with her very rude and hostile attitude. Being rude to customers for no reason is malicious and reflects poorly on the buisness. The food is all round pretty grim and stodgy,...

The ice creams are delicious and this newly opened cafe is a good addition to the town. Well placed . It needs time to improve service as employs a lot of young staff with little experience. The cakes are bought in and I found them...