The Cuban in City of London, Westminster

Had taken my family who were visiting from Peterborough and bought cod for 2, a portion of chips and mushy peas . The cod reeked of ammonia and had to throw it in the bin. My family were very dissappointed. My kitchen smelt of old fish for hours. I wanted this to be my new go to place, such a shame.

Absolutamente disgustado por estas personas. He estado comiendo en este lugar durante tres décadas. Hoy fui muy educado ya que cuatro veces sacaron la comida equivocada. Entonces la dama idiota que me estaba sirviendo me dijo que saliera ya que no querían mi tipo de costumbre. Ese fue el punto cuando perdí la paciencia y comencé una escena ruidosa frente a todos sus clientes. Un trabajo desagradable y nunca volveré a poner un pie allí.

We visited on a very busy Saturday night - bouncers were quick to de-escalate a potential situation in a calm way which was great to see. Also barmaid Lucy needs a special mention for such great customer service!

Amazing service from Sonny especially. The staff are all very attractive, but all have personality, unlike luke KuBar. The staff here are amazing, even security. Will definitely return. Ku Bar beware, your customers are coming here

Myself and a couple of friends visited this venue on a Wednesday night and had a good time, toward the end of the night myself and my friends decided to leave the venue and go home. As we left my friend told me he had left his jacket inside so I went back in to retrieve it, as I exited the premises a member of staff (who I now assume to have been a manager) grabbed the back of my jacket and very forcefully pulled me back inside (bearing in mind that i am only 5ft and this guy was a lot bigger than myself). By the force that this guy had used, I had assumed it was a drunk customer trying to grab me, so when I turned around and asked him to let go of me he went ‘no, what the **** are you doing?!’ And continued to aggressively yell at me while not letting go of me.Turns out he thought I was taking a random jacket. Now, I completely understand that he was making sure the jacket was not being stolen, however the way in which he dealt with the situation was very unnecessary, unprofessional and frightening. If he had came out and tapped me on the shoulder and asked me why I was taking the jacket, instead of forcefully pulling me about unnecessarily, it could have been more easily resolved.