The Cross Keys in Lancaster

Popped in mid week for food. Fairly quiet. Nice service. Food was good. Some tasty stuff on the menu nicely presented.

The meal was fantastic and piping hot, quick service from Eve and Anna. Would highly recommend. Will definitely be back. From M Hawker

Went for lunch and sat outside. The food was lovely and being vegan it was lovely to see they had 8 vegan options on lunch menu and also 3 vegan sweet choices. Would highly recommend Will definitely be back

I have visited here twice, the food is of good standard and is always served hot. The manager, male, is always upbeat and friendly and always serves customers with a smile. The staff are very friendly and helpful. It's a really good place for everyone to go.

On holiday second visit and yet again good honest food at a good price helpfully staff Lauren & Nicole whish I lived closer I'd be in 5 times a week

Had a fantastic meal at lunchtime today. The service and food were first class. Nicole and Lewis couldn't have been more helpful or professional. Very quick service. The menu is really good with lots of choice and good portions- sadly I had no room for a dessert! Everywhere is spotlessly clean too. Highly recommended xxxxx

Big party of 17 visited today. The service was fantastic. All the staff were so helpful, friendly and approachable. The food was also fantastic. I had rib of beef and highly recommend it. Lovely feel to it. It was very quiet which seems such a shame for a place that was so good on customer service, standard and pricing.

Impressive exterior and exceptionally impressive interior. Staff were friendly, professional and attentive, although not overly so. The food was absolutely delicious and if you anticipate standard ‘pub grub’ then you will be disappointed but very pleasantly surprised as traditional favourites are taken to the next level.

5 of us ate andevery meal was absolutely wonderful, all of the staff couldn't have been more helpful or friendly, prices for the amount of food was extremely reasonable. Will definitely come again lewis and Jeff are credit to the restaurant 👌

Went to celebrate my sons 18th birthday, had a great meal, and all the staff amazing

All was great. Food really good and the staff it’s kind and friendly. Well done, good job!

The whole family all had different dishes and desserts, the best burgers, fish and chips you could ask for. As well as the BEST sticky toffee pudding I’ve ever had! If you’re in the area, the service from Lewis and Russ is impeccable and second to none.

Lovely food - and the service was perfect too. The two young waitresses were very professional with great attention to detail. They were chatty, funny and friendly. Really lovely, good quality food in the most beautiful pub. Fully recommend a visit.

Great service, great pub, delicious apple tart

Had tea out tonight to try it for when family come up !!!! Staff very accommodating. Couldn't fault the food. Certainly visit again

First time coming here and will definitely be coming back! The food and service were absolutely outstanding

Good choice all round and the staff very helpful

Lovely pub, plenty of parking. Came for the roast, was disappointed. Had the 'roast trio' (pork loin, beef rump served pink, turkey breast). The pork loin was a tough chop. The beef wasnt pink and had an odd texture, the turkey breast was lovely. I very much doubt any of the meat was cooked from fresh on the premesis. The roast potataoes were frozen, like Aunt Bessies, the gravy was thick dark bisto (further convincing me the meat was bought in cooked. Otherwise why would you Bisto when you have fresh meat stock/fat for gravy?) Veg was overcooked. There was plenty of it. The service is always good here, and the place is comfortable, with nice decor. Music today was discreet and pleasantly low as background sound. Next time I come I will find out exactly what is cooked from scratch and have that.

Fantastic food and was served almost at the same time for a party of 20. Lauren & Eve were very pleasant and polite.

We went for mothers day, 2 adults 2 children. The staff were really accommodating and joked with the kids which was lovely. The food was spaaaaanking! We loved the desserts the most and we DEFINITELY be back soon. Xxx

Loved it food was amazing. Well done Nicole and Lauren for a pleasant service and compliments to the chef

exceptional food and service by lauren would definitely recommend

Stopped in for the first time, lovely food, especially the Garlic mushroom starter. Staff were great, we were really looked after by Lewis and Ethan. Made it a nice experience for us and our 10yr old daughter.

Lovely pub and atmosphere. Top tier service, lovely staff. The food was perfect. Well definitely be returning

Lovely food and amazing service but limited menue but besides that it was amazing and a beautiful veiw

A very disappointing Sunday roast today, Sunday 9th March. The beef which was supposed to be served pink and wasn’t , tasted as though it had been sitting on a hot plate for hours, very sparse with the vegetables, one piece of roast parsnip, not sure what the others were, cabbage I think and maybe leeks? tiny hard roast potatoes, and a very flat Yorkshire. We had booked it to take a friend out for lunch, and he asked for some more decent potatoes as his were inedible. They duly brought some and apologised, they were an improvement but not great. I didn’t complain at the time as really I’d have asked for a completely fresh meal and didn’t want to make a fuss! I wish I had now. We ate it but I definitely am not going to revisit again. A waste of money. On a positive the staff were pleasant.

Love going to the keys great service great food highly recommended

We had a lovely mid week dinner. Using up Tesco vouchers! Eve & Anna were very attentive without being overbearing. Knowledgeable & focused on diners throughout. The food was really good, tasty, hot brought out promptly. A very positive experience

Came for dinner today at cross key, had a beautiful Sunday roast and Lewis the manager was spot on

Lovely food and the service was so quick. Our servers were Anna and Lauren.

Visited this afternoon for a pre birthday meal with my children, grandchildren and great grandchildren. We all had a fabulous afternoon with gorgeous food and excellent service . Thank you for accommodating us at such short notice 😁

We booked a table as a party of 18 people we originally booked somewhere else but they cancelled on us very last minute. So we phoned here up and they were able to take us witch was amazing. Upon arrival we were greeted by Lauren , rob and russ and they were amazing . From accommodating us to making sure we had drinks taking the order helping setup decorations and helping making sure the cake was ready to bring out they made everything perfect not to mention the food was amazing . Everyone agreed they had a wonderful night and they made that happen so a massive thankyou to everyone .

This was the third time we’ve been for dinner. The staff made a point of welcoming us back which was a lovely touch. The food was great and the service was friendly. Nicole and Lewis in particular made us feel very welcome. I had the roasted root vegetable risotto from the specials menu u and it was lovely. Would absolutely recommend it, even to those of you who aren’t normally vegetarian.

First time at The Cross Keys, absolutely loved it, beautiful food and brilliant service from Russ & Lewis, would come again definitely recommend!

Great staff. Great lunch (scampi). All good✅ Update: Feb 2024-still great 👍 - steak ciabatta for lunch. Fab. Asked for it rare, cooked to perfection.

We had a party of 11, including a person with special dietary requirements. It was the week between Christmas and New Year, and we expected booking for such a large number might be difficult. They accommodated us with no problem. The service was fine considering the number of our party and all the other guests. The menu was very extensive, with seasonal variations. The food was excellent with portions that were just the right size for everyone (our party included a 10 year old and an 8 year old). I was later told that they had a new chef who has certainly raised the already good standards of this pub/restaurant. The parking spaces are numerous with electric charge points on a couple of bays. We had no problem finding spaces for the three cars but at busy times the car park is very full.

We really enjoy going to the Cross Keys, the food is great with good voice and the service is excellent. We always have a lovely relaxing evening.

I brought my daughter for a surprise lunch to cheer her up, & it certainly worked. Lovely pub, excellent menu choices & Craig, our delightful server definitely played a part in our overall satisfaction. We both had scampi & chips off the lunchtime menu, thinking it would be a lighter option, but it filled us up for the rest of the day. Thanks to the lovely food & the wonderful attention from Craig we left feeling very satisfied & although I'm not local I would certainly revisit when I'm in the area again.

Not been here for a couple of years but it hasn't changed. Still very welcoming with a relaxed atmosphere. Prices reasonable priced

Always a pleasure to dine here. Good food, pleasant atmosphere, great landlord and staff.

Food is lovely, staff are excellent, nothing to much for them.

Fabulous staff, nothing was too much trouble. Clean plates all round

Worst tasting burger I’ve ever had the trio of fish was tiny for the price avoid this pub for food

Excellent welcome and service from Lewis. Really engaged with the children and made their meal feel very special. Food was delicious, wide range and choice to cater for our group. Well done to everyone in the team.

We celebrated New Year’s Eve at The Cross Keys with a party of 8, and as always, the experience was fantastic! Special thanks to Lauren and Lewis, who consistently go above and beyond to make every visit special. They are always super lovely, welcoming, and attentive, creating a warm and friendly atmosphere every time we dine.

Poor Service and Long Wait Time, Bad Food I am writing to share my disappointment regarding the service I received at your restaurant on yesterday. Despite placing our order promptly, we waited two hours before our food was served. It was only after following up twice that we discovered the kitchen had not even started preparing our order. The staff’s response to our inquiries was dismissive and defensive, with no acknowledgment of the delay or any apology offered. Instead, we were told that waiting was expected, even though it was clear there had been a mistake in the process. The key issues include: 1. Order handling: Orders were not managed by the sequence in which they were placed. 2. Service attitude: The staff failed to address concerns professionally and lacked empathy. 3. Communication: We were not informed about the delay until we repeatedly followed up. I hope you will address these problems by improving order management, providing staff training on handling customer concerns, and ensuring proactive communication during delays. Thank you for your attention to this matter.

Service was exceptional craig was a legend and the food was delicious — highly recommend

We visited on Christmas day. There were three of us and we bought our dog along too. We had a lovely visit and thoroughly enjoyed it all. We received a very warm welcome and great service from all the staff as soon as we walked in. Everyone was very cheerful and helpful. The food was very good and there were also treats available for our dog which was a thoughtful touch. We thought it was good value and a good experience and we will definitely be back. Thank you.

Just been out to the Cross Keys with my Family for Christmas Dinner. The food was both nice and very filling, and the staff were especially lovely.

We visited this restaurant for a pre Christmas family meal (6 of us). We didn't have the festive menu, but it looked lovely. We had a really warm greeting from the lovely Craig and he and Lewis made sure we were well looked after during our visit. The food was really nice and the service couldn't have been better. The vibe was relaxed and comfortable and there was a lovely warm fire crackling away in the log burner. We all really enjoyed our lunch. Thank you so much!

Came last Friday night for dinner with my friend. Really good hospitality which I often find lacking in a lot of food establishments lately. All staff were attentive, helpful and came across happy to be there, so well done to the managers for creating a good working atmosphere. Special mention to Anna...top marks. Will be back. Thank you

Good welcome on arrival and great service throughout. Good food, only disappointment was vegetables for all of us were undercooked, although we like them al dente these were almost raw, and cabbage not charred as described on menu. Apart from the veg everything else was super. Will def try and come more often.

Staff lovely. Welcoming and friendly. Menu varied. Great food and service . Warm, cost ,country pub

Had Chritmas Menu. Turkey dinner - frozen Brussels and roast potatoes parsnips not cooked, turkey was pre slices and red cabbage was terrible from a jar. For the price paid expected more. Shame as lovely place and staff.

My God where do I begin!..birthday meal for 4 people on a Tuesday night, so pub was very quiet. My first crisis was when I asked for a festive drinks from the menu .they didn't know how to mix it?..we ordered our meals ,and didn't get them until an hour and a half later...and yes all of them were cold ,so they were sent back to be microwaved...the service girls were embarrassed but very apologetic. I complained that it was all a disaster..and got refunded £80. Thanks but no thanks.. needless to say we won't be back. My partner was very upset, not a good birthday gift, good job I'd brought her a lovely cake when we got home..but once again many thanks to the two girls that served us.

Main meal brought to me which was cold. When I complained, it was taken into the kitchen and microwaved, including the lettuce! I took the shriveled mess back and a new dish was prepared for me. My daughter ordered a pizza which was tasteless and looked like a budget pizza bought from Aldi rather than home made. Very disappointed and won't be returning.

Service very good but food was awful. Been under the heat lamp for a couple of nights I think

We had a brilliant time. The food was exceptional and the atmosphere very welcoming and nice. Our server, Craig, was brilliant. He was very welcoming and friendly and his recommendations were spot on.

We popped in today for Sunday lunch. I have to say it was one of the best roast turkey dinners I have had out. The food was 1st class.

Really good service and delicious food some really good craft beers too

I was recommended to come here by a few locals I met when traveling through. I must be honest and say that the food was fantastic and the service was noting short of quality. Staff are kind and extremely helpful. Will certainly be back!

Booked Sunday lunch. Waited 45mins for starters. After 45 minutes main courses had not come. Then told there was no sea bass which had been ordered 1.5 hours ago. Told meals would come in a five minutes but they didn't. Gents toilet closed because of blocked drain. Paid for what we had and left in disgust.

Lovely food, ( although veg and potatoes were only warm, we had them heated up.)

Popped in whilst driving past and ordered a couple of roast dinners at about 14:15 on a Sunday... by 15:30 there was still no sign of food . The tables next to us had been waiting even longer, and when their food did arrive it was cold. Didn't eat in the end - got a refund and left.

Wonderful home let atmosphere. Really delicious food, printed well with fresh and tasty I'm ingredients. We absolutely loved our servers who provided an exemplary service, attentive and prompt service Craig and Lewis, thank you for making our night so special x

Friendly staff, clean and lovely, great car park. Food was just ok, which was a shame as I really wanted to like this place.

Went for a Sunday lunch. Decent options and did like the inclusion of a three meat roast option which I chose. Food was reasonable and pretty cheap, but nothing spectacular. Service was good and the staff were on the ball, so I wasn't waiting long for anything.

Popped in for a quick bite to eat on our way back home. Staff were excellent (Nicole in particular was a credit to the team), food and drink were lovely. We'll definitely be back next time we're passing!

Excellent food and excellent customer service for family meal of 6 people. Special thanks to Craig for the great service.

Went to the Cross Keys for a meal tonight with family. We were greeted by Rob and Anna who looked after us for our entire visit. The meal was lovely and a fair price. Anna and Rob were very professional and friendly, absolute superstars the two of them. The food came promptly, was well presented and nice and hot. We are only visiting the area for a few days and sad we only discovered the Cross Keys on our last evening or we would have been back night after night. Will be back on our next visit to this area. I just wish the Cross Keys was closer to home so I could be a regular. Keep up the great work guys, it was a pleasure

Excellent service and lovely food. Thank you for welcoming our little dog too.

My friend, myself and my two children went to the Slyne Lodge for dinner on Sunday and although the service was great and very warm and friendly the food unfortunately was not. We had to send 3 out of the 4 meals back along with the gravy because it was cold so our friend ate ahead of us. I had the Lamb shank Sheppard pie and my children both had a burger, they both wanted cheese and tomato sauce but both were missing. It is a wonderful place and very lovely staff however the chef is questionable? I only had £10 discount after complaining quietly but I don't think this was fair. I'm not sure we'll be visiting again unfortunately

Great food nice people 👌 plenty parking

Great food, very good staff, my husband is a wheelchair user ,it was no problem for them getting the ramps out to get him in, thank you

Steak and ale pie amazing Fish pie horrendous for 18.99 tiny Table not clean Never asked how meal was But if go again has potential to be good Dog friendly lovely building

Came here for a Sunday roast and it did not disappoint. I had the roast beef which was beautiful and my partner had the trio of meat which he thoroughly enjoyed and my dad had the pork which he said was also beautiful. Amazing roast potatoes and a nice selection of vegetables. We opted for 2 portions of honey and mustard chipolatas (should have only ordered 1 as there were lots) I also added the cauliflower cheese which was one of the nicest I've ever had out. Excellent service and a lovely atmosphere. We will definitely be back again.

Stopped in whilst on a weekend away. Really enjoyed the food!! Service was spot on!! Highly recommend

Not been back here for a while and was surprised how good it was. The slow cooked rib of beef was delicious, fell off the bone. The Lamb steak was beautiful, service was very good asked if our meals were ok and very attentive. Went on a Sunday at 1pm, right time not to busy

Fantastic Sunday roasts. My husband had the roast turkey dinner while I had the roast trio (turkey, pork and beef). I struggled to finish mine as the portion was so generous. We both thoroughly enjoyed our meals. The girls were all very friendly and attentive too. Excellent value for money and we look forward to returning.

Not sure what happened tonight but serivce was terrible 😕

I'm asked to write a review of a place I haven't been in for years, it's nowhere near home although I frequently pass it as a taxi driver. I must have waited for a job to come out in a nearby layby, and the algorithm has detected my proximity and lack of movement!. I suppose I could make something up but I prefer to allow the place to have genuine reviews!

Lovely atmosphere. Appeared clean and well maintained. The staff were polite and extremely helpful. The food was tasty only problem was ordered mash got chips but staff offered to put that right. No complaints will definitely be back

Went for lunch and enjoyed it would go again

Me and my family really enjoyed all of the food and the staff were helpful and friendly.

Great place, shame about the high food prices, Two people with, 1 shandy, 1 j2o, 1 main, 1 starter, £38, It's a pub not a high class restaurant, We followed with 2 cappuccinos £7+ So in total £45 On the positive, Staff were brilliant nice polite and helpful,

What a lovely little pub and restaurant. Food was excellent especially the hake on the special board with reasonable prices. Service was slow at times ie we sat there for quite a while with no one clearing our plates despite the staff walking past empty handed. However this did not deter from a lovely meal. Hope to return

The Sunday rib beef roast was the best I have ever had. We were 4 adults and 2 children and all had something different but couldn't fault any of it! Our meals were fabulous and more than generous portions. Lovely pub too. Staff were great .... wish it was nearer to where we live!0

Lovely surroundings, great staff, food was delicious, we all had steak sandwich which was cooked to perfection. So jealous as it will now be my brothers local but then we can always visit here when visiting my brother 😀win/win.

Meal ok, but don't like frozen chips and soggy roast potatoes

Always lovely here. Nice food, nice staff, nice atmosphere

Great meal and excellent service and value for money

After driving 300 miles And choosing to eat at this establishment Arrived @ 20.15 hours where they say food served til 9pm Only to be told we cannot order food / no real explanation We ordered drinks / ask for crisps/ again oh we don’t have any We asked if we could order pizzas and eat in Yes we can So we ordered another round of drinks/ food arrives we get told to leave in an abrupt manner Customer service training and a chef and maybe the hospitality industry wouldn’t be suffering

I went to this pub from Ipswich and got to there at 8pm they told me they wasn’t serving food anymore even tho it says on the website serves till 9pm also there was 2 guys working in there the customer service was very poor we asked them if we can order food from Uber eats and eat it in as they are not serving food and there is no where local and they said it was fine so I ordered pizza to the pub and as me and my 2 mates was about to eat one of the guys was very loud causing embarrassment saying we had to leave even tho we just ordered a round of drinks there happy to take the money but couldn’t let us eat in there even tho we wasn’t causing any harm to anyone. Also we asked to buy some crisps and bar snacks and they pointed to an empty basket and laughed and said we haven’t got any. I do not recommend this pub to anyone 😡

We always have a lovely meal when we come to the Cross keys. It's always tasteful and well presented. We were looked after by Caroline and she is very friendly and always busy but still has a smile on her face Thank you to the team at Cross Keys we will return when next at our caravan.

Great meal and great service from Rob and Caroline Would come again !

Service was bad from walking in, right until leaving. Waited to be seated but no staff available. Was sat down for a few minutes and the one member of staff who was then visible didn’t come over, so we had to go and look for menus. Went to the bar to order, only 1 staff member and he was busy doing another drinks order, so had to wait around 5 minutes for our order to be taken. Took 40 minutes for food to arrive, which isn’t too bad however in the past it has been much quicker here. Food was good and reasonably priced. No one came to check if the meal was ok and there were no staff available when we left either. Friday 26/07.

As always excellent food and service. On arrival it is lovely to receive such a warm welcome

Had brekkie sandwiches here and they were yummy ☺️☺️ asked for bacon once the order was done and Rachael was very amicable! Really yummy, we’ll be back!!

We cycled from Lancaster and were planning on going to the Hest Bank pub but they unfortunately stopped serving food. Luckily we cycled a little further up and had wonderful pies and pints here whilst watching the match. Jamie was so lovely, friendly and attentive, he made our evening meal! Thank you! ☺️

Amazing place, Great service and Delicious food, highly recommended. 😊