The Cross Keys in Lancaster - Phone Number, Reservations, Reviews

Fantastic Sunday roasts. My husband had the roast turkey dinner while I had the roast trio (turkey, pork and beef). I struggled to finish mine as the portion was so generous. We both thoroughly enjoyed our meals. The girls were all very friendly and attentive too. Excellent value for money and we look forward to returning.

Not sure what happened tonight but serivce was terrible 😕

I'm asked to write a review of a place I haven't been in for years, it's nowhere near home although I frequently pass it as a taxi driver. I must have waited for a job to come out in a nearby layby, and the algorithm has detected my proximity and lack of movement!. I suppose I could make something up but I prefer to allow the place to have genuine reviews!

Lovely atmosphere. Appeared clean and well maintained. The staff were polite and extremely helpful. The food was tasty only problem was ordered mash got chips but staff offered to put that right. No complaints will definitely be back

Went for lunch and enjoyed it would go again

Me and my family really enjoyed all of the food and the staff were helpful and friendly.

Great place, shame about the high food prices, Two people with, 1 shandy, 1 j2o, 1 main, 1 starter, £38, It's a pub not a high class restaurant, We followed with 2 cappuccinos £7+ So in total £45 On the positive, Staff were brilliant nice polite and helpful,

What a lovely little pub and restaurant. Food was excellent especially the hake on the special board with reasonable prices. Service was slow at times ie we sat there for quite a while with no one clearing our plates despite the staff walking past empty handed. However this did not deter from a lovely meal. Hope to return

The Sunday rib beef roast was the best I have ever had. We were 4 adults and 2 children and all had something different but couldn't fault any of it! Our meals were fabulous and more than generous portions. Lovely pub too. Staff were great .... wish it was nearer to where we live!0

Lovely surroundings, great staff, food was delicious, we all had steak sandwich which was cooked to perfection. So jealous as it will now be my brothers local but then we can always visit here when visiting my brother 😀win/win.

Always lovely here. Nice food, nice staff, nice atmosphere

Meal ok, but don't like frozen chips and soggy roast potatoes

Great meal and excellent service and value for money

After driving 300 miles And choosing to eat at this establishment Arrived @ 20.15 hours where they say food served til 9pm Only to be told we cannot order food / no real explanation We ordered drinks / ask for crisps/ again oh we don’t have any We asked if we could order pizzas and eat in Yes we can So we ordered another round of drinks/ food arrives we get told to leave in an abrupt manner Customer service training and a chef and maybe the hospitality industry wouldn’t be suffering

I went to this pub from Ipswich and got to there at 8pm they told me they wasn’t serving food anymore even tho it says on the website serves till 9pm also there was 2 guys working in there the customer service was very poor we asked them if we can order food from Uber eats and eat it in as they are not serving food and there is no where local and they said it was fine so I ordered pizza to the pub and as me and my 2 mates was about to eat one of the guys was very loud causing embarrassment saying we had to leave even tho we just ordered a round of drinks there happy to take the money but couldn’t let us eat in there even tho we wasn’t causing any harm to anyone. Also we asked to buy some crisps and bar snacks and they pointed to an empty basket and laughed and said we haven’t got any. I do not recommend this pub to anyone 😡

We always have a lovely meal when we come to the Cross keys. It's always tasteful and well presented. We were looked after by Caroline and she is very friendly and always busy but still has a smile on her face Thank you to the team at Cross Keys we will return when next at our caravan.

Great meal and great service from Rob and Caroline Would come again !

Service was bad from walking in, right until leaving. Waited to be seated but no staff available. Was sat down for a few minutes and the one member of staff who was then visible didn’t come over, so we had to go and look for menus. Went to the bar to order, only 1 staff member and he was busy doing another drinks order, so had to wait around 5 minutes for our order to be taken. Took 40 minutes for food to arrive, which isn’t too bad however in the past it has been much quicker here. Food was good and reasonably priced. No one came to check if the meal was ok and there were no staff available when we left either. Friday 26/07.

As always excellent food and service. On arrival it is lovely to receive such a warm welcome

Had brekkie sandwiches here and they were yummy ☺️☺️ asked for bacon once the order was done and Rachael was very amicable! Really yummy, we’ll be back!!

We cycled from Lancaster and were planning on going to the Hest Bank pub but they unfortunately stopped serving food. Luckily we cycled a little further up and had wonderful pies and pints here whilst watching the match. Jamie was so lovely, friendly and attentive, he made our evening meal! Thank you! ☺️

Amazing place, Great service and Delicious food, highly recommended. 😊

Called in on our way from from North Yorkshire. Greated by a friendly host who showed us to a table. The staff were friendly. Ordered our food. Steak & Ale Pie (the biggest pie I’ve ever had in a restaurant) with Roasted Carrots & seasonal Veg and gravy with a choice of mash or oven baked chips. I went with the chips. My wife had Barbers smothered Chicken wrapped in bacon & topped with melted Barbers of Somerset Chedder & honey & ale barbecue sauce. Served with onion rings, chips & salad. The interior settings were Country style. A nice refurnished dining area. We didn’t have any sweet as we were both full. Well worth a visit if your passing on the A6.

Went there with with UK family as we were visiting from NZ. Enjoyed lunch with approx 12 adults. Good food and reasonable prices. Would go back again next time we are back in town.

First time back in about 5 years, it's been refurbished since. Very nicely done out, food was good. I had crispy squid as a starter, could have done with just another couple of minutes cooking, other than that no complaints at all and very tasty. I've got served to be doing everything so service was a bit slow but friendly.

Lovely hope to be down that way again ..

Well located pub, large dining areas and bars. However Very average, food is below average. Never fails to disappoint in food quality Has great potential. Staff over compensate in attempt redeem the service, unfortunately the food is so dire, they cannot.

Food excellent, we all enjoyed our meals. Service a little slow. Food arrived quickly though

We visited with my elderly mother on Saturday 15th June - a lovely place - delicious food and the staff were amazing especially Craig and Rachael K.

We visited tonight for a meal. The starter of chicken tenders were really lovely and plenty of them. My husband had Pork Belly and he said it was delicious. I had fish and chips, the chips and mushy peas were really lovely crispy and hot, but unfortunately the fish was undercooked and a bit grey looking. But what made up for the disappointing fish was your amazing staff, all the lads were extremely friendly and attentive, a credit to your establishment.

Had lunch with a friend yesterday . Attentive staff . Craig was amazing and his recommendation of the sticky toffee pudding was perfect !

Lovely atmosphere at the keys. My grandfather owned the Cross Keys prior to WW2 and sold it to Youngers Scottish & Newcastle. Brewery left the original visitors' book with them as it was a hotel originally , Food could have been better vegetables undercooked, but the hake we ate was excellent Varied choices of menu for all tastes

Absolutely amazing service and excellent food. Chloe and her colleagues went above and beyond to make sure our visit was brilliant.

Three generations enjoy a Sunday lunch. Very difficult to please everybody, but they did. The vegans were very impressed with their pie, the traditionalist Sunday roast gang loved their food, clean plates all round. We even found space for a pudding. The elderflower and strawberry sundae was a delicious seasonal special. The service was very friendly, nothing was too much trouble. We will definitely return.

We visited the Cross Keys yesterday evening for dinner with family friends who travelled from the south. From the get-go, we were welcomed with a smile at the door and taken to our table. It was in the conservatory on a lovely big table. The pub itself is just beautiful - the decor and lighting is really cosy. We were served by the very friendly Caroline, who swiftly took our orders and brought our drinks just 5 minutes later! I ordered the garlic mushrooms and pork belly - well when the food came let’s just say the table went quiet! It was delicious, all piping hot and really tasty. Presentation was amazing too. Caroline checked that everything was okay and never let our glasses go empty. She was really efficient and attentive without being overbearing. The perfect service to complement such a lovely experience! Thank you to Caroline and all of the staff at the Keys… we will be back very soon - visit this pub you will not regret it…

Sunday lunch time my roast dinner was very poor the pork was bits and tough disappointed with the meal.The staff seem to have a competition to see who can bang the kitchen door the loudest perhaps a rubber buffer could fix it regards Mick

Lovely meal and atmosphere. Great for a couple or a family.

Kirsty was brilliant! Burger was good and pie was delicious!

Wish I could give no stars. We booked and we expected it to be busy as it was a sat. We turned up to loads of space in the car park. We went in and got seated. There were loads of empty tables inside and out. Drinks order was taken and drinks arrived quickly. So far, fab. Then it went down hill massively. We waited ages for our food order to be taken. The guy who took it apologised and said he had only just started his shift. Thats fine. We had our 4 year old with us and as those with kids will know, they get restless and grumpy when hungry. We are now at over an hour since sitting down. The pud is still mostly empty. Another table got their food. 5mins later they called a waitress over to ask about their food. Items were missing. Apparently they had run out bit hadnt told them. My husband then called the waitress over. She tells us they are really busy. Not sure where the full tables where. She said she would find out about our food. She went into the back and never returned to us. The gentleman who took our order then came over and again told us they were really busy and that our food would be another 10mins. We are nearly at an hour and a half. We said to cancel our order and left. To be fair, we weren't charged for our drinks but I just don't get how they could keep telling us they were really busy when we could see they weren't. Even outside wasnt busy. We guess the chef was new or staff hadn't turned up.

Craig was incredible, service was amazing start to finish. Atmosphere was a little off at the beginning of our trip as a family (who ate most of their food) were loudly complaining to management - Craig's friendly demeanor and charming personality quickly made up for this, though.

We took advantage of an offer for a free main course recently. The meal was very good and the service from Jamie was excellent. Good car park with electric car charging as well Will definitely go again.

Lovely large and spacious pub with excellent quality food and service. Really friendly and there are plenty of decent beers. Dog friendly with a dog station for water and treats.

Enjoyed our food but arrived about 4pm when the menu changes.. Up until 4pm scampi was available on the menu.. It was about 1 minute past when we ordered our food but couldn't have my original choice because the time overlapped by a minute or so.. Quite dissapointng really.

Crazy - 6.20pm on a Bank Holiday Sunday - Turned away - Absolutely dead but they could not accommodate any more customers due to no food - Not even able to sit in the bar - Plenty of room.

First time here and really enjoyed it. Lovely pub, great food and good selection of drinks. Staff were really friendly and helpful. Dog friendly too. Would definitely visit again.

Had a lovely family meal. Josh our server was very attentive, the cottage pie croquettes, halloumi fries and pulled chicken were out of this world guys, although I did think main meals were a bit pricey

Lovely pub, friendly staff and quality food

Love going to the keys great service great food highly recommended

Almost great, great staff, great food

We came today for Sunday lunch and three of our party of 4 had a roast. The roast potatoes were rock hard and greasy so obviously had been deep fried and no roasted. The veg were very dry. The roast beef was grizzly and fatty and the turkey was slimy underneath. Very very disappointed especially as this was our second visit.

Went there last night the food was below standard,the veg was cold stale chopped dry cabbage which looked like sweepings which put me off the whole meal.We weren't offered any condiments we had to find them we when we did they didn't have salt in.Wont be going again.

My friend and I came today 02-04-24 for lunch. We both ordered the pan fried chicken breast, the food arrived quite quickly, unfortunately it was cold. The staff member asked if he should take it away...yes. The food came back a few minutes later, I think it had been in the microwave!! We refused it, and we're asked if we wanted fresh ones, again....yes. In reasonable time the 'fresh' food arrived. It was certainly hot, the very small piece of chicken (not even close to half a chicken breast) was so over cooked, it was difficult to cut, and even harder to eat. The whole dish was very greasy, couldn't finish this small meal. Safe to say, we went somewhere else for dessert and coffee. Pretty disgusted to be charged full price for such awful food. On a positive note, the two members of staff who served us were outstanding, and it's a lovely place.

Very nice space for food, never a wait at the bat and the staff do a good job, decent enough pub food, worth a visit

Just had lunch today. A warm welcome prompt friendly service and tasty well presented food. And at a reasonable price. Well done team .

Fab bday meal on Saturday 20th April, great service, especially Craig, who goes above and beyond x

The Food was very good. The staff friendly and welcoming.

It’s a shame this pubs now part of a chain - it’s gone downhill since it was taken over! We used to love it here, but the food last night was very disappointing! The starter was tepid at best, and the burger for a main was poor. Definitely not worth the money, I could have made it better at home myself. Such a shame as it used to be ace and one of our favourites The pub inside is lovely!

Very disappointing. My husband and I wanted a special Sunday lunch and booked The Cross Keys because our last meal there was fantastic. We were really looking forward to it but were sadly disappointed. The waitress did not write down our order. This is always a worry as things can be easily forgotten. For example, having ordered 2 Cabernet Sauvignon we were given 2 Sauvignon blanc. The bar waiter was very apologetic and sorted it out straight away. The 7 hour rib of beef I requested wasn’t available (table was for 1.15 so either they ran out quickly or else it was listed on the menu when it shouldn’t have been. Certainly nobody had told us this before we were given the menus.) Instead I ordered seasonal special chicken, my husband the trio of roast. Long wait for the food (people who arrived after us were served before us). The food was brought by a different waitress who was not aware I’d also ordered a side of cauliflower cheese (2nd item forgotten by order-taking waitress). The food? 1. My chicken did not have a flavour of sticky honey and thyme as menu suggested. Veg were presented in a very small stack, and hidden at the bottom were a few tiny roast potatoes, all burnt yet strangely soggy. 2. The cauliflower was barely cooked and the meagre cheese sauce was thin. 3. My husband’s trio roast was terrible. The beef was so tough it was inedible (we took it home for the dog). Also the vegetables were dry and shrivelled. The gravy had already dried up on the plate and we had to ask for extra. 4. Both meals were only just warm. We suspect they had been reheated for whatever reason, but had definitely been sitting for a while, cooling down, before being served. Nobody asked how our food was until my husband went to pay the bill, and when he said the food wasn’t very good the waitress, who was very pleasant, apologised but didn’t know how to deal with it. You may ask why we didn’t send the food back. Simple. There were very few staff around, we had already waited a long time, we were very hungry and we are not natural complainers. On this occasion however we felt that a full review was in order. We have left generous tips on previous visits but left nothing this time. Sadly there was a distinct lack of care and attention and the food was poor . We will watch out for more positive reviews for the Cross Keys but will not be coming again for some time.

Meals absolutely beautiful hot and very tasty 🤩

Went today for lunch , only had soup of the day , but it was excellent , the service was great and the atmosphere relaxed highly recommended

I left a review about the awful automated booking system. Which is a shame as when you get to the keys the staff are fabulous and the food fresh and good value for money. Had the mushroom wellington which was great. Husband had the triple roast. Also lovely. Rounded off with a mini pud and coffee. Persevere with the chatbot and have a nice lunch OMG. The chat bot for booking is awful. How much more would a human cost???

We've eaten at The Cross Keys a few times now and each time has been outstanding. Foods delicious, staff can't do enough for you and the atmosphere is very homely and cosy. We will definitely be back!

We visited with a small group, the pub was very cosy and welcoming. Staff attentive and accommodating to our needs. The food was really good, quality and amount. Would recommend a visit. We also needed to use the electric vehicle charger which is a fast charger. Brilliant

Was my first time here, and most definitely wont be the last. I would highly recommend this place as I already have to friends and family. The atmosphere was warm, friendly and inviting. The decor is beautiful. The staff were all lovely, friendly and helpful. The food was amazing! Absolutely delicious and beautifully presented. I was so full after my main, but I love a pudding, and boy was I glad that I was tempted. The sticky toffee pudding was out of this world ! Will definitely be returning here. Ten out of ten .

Order 2 sirloin steaks. Medium rare. When arrived, they were like old leather.so I was not impressed with the quality of the food

Good food, good selection, friendly staff will certainly be going again.

Stopped off for an xmas tipple and so glad we did. Just might be my new favorite place. Great drinks great food and cosy setting and thanks to caz for taking care of us ! Shes the best

Great place to eat, lovely and clean, staff very efficient. Good food and excellent value.

Good choice of venue for a catch up with my old mate Nice selection of beer fairly priced, great service from Happy smiling staff. The food looked good ,but we didn't eat. Chatting, drinking session.

My first Green King roast dinner and it didn't disappoint! I got the roast beef on the bone and cannot get over the potion size! SO much meat!! The Yorkshire pudding was perfect too mmmm. If you're like me and you just love to feel warm and cosy and eat your body weight in food on a Sunday - try the Cross Keys! The staff are so friendly and attentive, I had a really lovely evening :-)

Lovely restaurant. Family meal for 9. Served by Chloe and Rachel, very friendly and efficient. Had a lovely family meal.

Absolutely amazing service from Rachael and Brendan and their team this evening! From the second we walked in the gentleman behind the bar was so welcoming and playful with the children he made us feel so welcome and at home! Once we were at our table Rachael, Brendan and a young waitress we didn’t get the name of with mousy brown hair were absolutely brilliant and so attentive! They were always at hand if we needed extra drinks or sides. Nothing was too much trouble for them all, absolute asset to the company, so sorry I can’t remember the name of the young waitress with light brown hair but her presence alone just makes you want to smile! Thank you so much Rachael, Brendan and team. What an amazing job you’re doing! Xx

Our first visit to the Cross Keys and it was very enjoyable. The food was very good and Nicole and Beth were very attentive and helpful. Will definitely be returning.

Been many times always very satisfied with food & service.

Great staff. Great lunch (scampi). All good✅ Update: Feb 2024-still great 👍 - steak ciabatta for lunch. Fab. Asked for it rare, cooked to perfection.

Fabulous meal with friends. Food great as was the service - thank you Craig

There is plenty of choice on the menu with great food and service. The public bar and restaurant area adds to the dining experience. Would definitely visit again but not as the designated driver, so I will be able to enjoy the beers on offer.

Really nice food. There was a wait but they were busy. Staff were good. Visited a couple of times and will go again

Was in the area and went in for lunch. The staff were friendly and helpful. The menu had a wide choice and a few daily specials on as well. Food was very nice with good presentation. Will definitely go back when I’m in that area

It was surprising, everything perfect music, food, service, atmosphere.

The food was very nice. I had a mixed grill, which was good. For a Wednesday in January, there were a few in but not nearly full. Staff seemed professional. Only let done by not using homemade chips.

Sadly a pre-ordered meal took 3 hours. An hour before the starters arrived. Another 50 minutes until the mains arrived. Desserts were forgotten about. They did refund the desserts without asking but just a little disappointing service wise.

This is the third time we have been and eaten at the Keys , and I can't praise them enough. The staff are so polite and attentive and the food is fantastic. Hot well cooked and portion size is just right. We took some friends to day, as in the past we took some customers and all have said that they will return. Thanks for a lovely experience and fantastic service. Andy

Always great value, fine food and wine, good use of space inside and outside , wonderful choice of vegetarian or meat dishes, salads and cooked to a high standard. Friendly bar staff. Paul Davies aviation historian

Worst hot Chocolate ever. Week, thin and bitter.

Had a lovely Monday night tea with the girls, thank you to the two attentive waiters that looked after us, nothing was too much trouble. Delicious food by the fire, my Korean chicken especially nice & it was great service for how busy it was. Look forward to trying the festive menu on my next visit!

Christmas menu £25.99 for two courses. Absolute rubbish meal and not worth the price paid. I had the cod with vegetables. The meal was cold and the vegetables were obviously frozen, they were like rubber. When I complained I was given a fresh plate which was warmer but the vegetables were just the same. For the second course I had Christmas pudding which was also not good, bland with very little taste. Would I recommend the Cross Keys? Definitely not.

Excellent service from Eileen and lovely food. We chose the 3 course festive menu which was really good value for money

The food was fantastic and so was the service. They have excellent vegetarian and vegan options available

Evie catered myself and colleagues this evening and she was very polite, pleasant and couldn’t have been anymore helpful. Will definitely return.

Love this place. Everything is amazing, food, service & atmosphere xx

What a shame.You were full when we tried to book for Sunday lunch. So we booked at the Lodge. Big mistake.Should not have bothered. The Lodge in a nutshell.DREADFUL. Bad atmosphere.Bad service.And the food,not much better. Never again.Cross Keys.You have nothing to worry about.

Nice and cozy. Good reception too

Amazing stay at this warm and cosy Inn!! Roaring log fires, a warm welcome and great service from Eileen and the whole team made for a relaxing few days! Compliments to the chef for my perfectly cooked steak and all the staff who actually took the time to get to know us, what a difference that makes!

Took my wife here for a birthday meal and was delighted with the food & drink, we both had the Sirloin steak with chips and salad which was cooked perfectly, this was followed by the vanilla cheesecake for me and the salted caramel sundae for the wife, we were waited on by Luke who was brilliant nothing was too much trouble and made the afternoon very pleasant thank you Luke

Staff are really nice and helpful definitely come back as I was working outside pub on main Rd

Food was stunning. Great atmosphere

Really enjoyed our Sunday lunch, a party of eight was easily accommodated. I had the 7 hour slow cooked beef on the bone which was excellent and the orange cheesecake...just wonderful.

Whilst up visiting the area, we wanted to visit somewhere for a Sunday Roast. Found the Cross Keys online with good reviews and a menu that sounded great. Easy to book a table online, service was good and more importantly the meals were very good. I personally recommend the rib of beef which fell off the bone and tasted great!!!

Service was good , had a 40 min wait for food which we were told before we ordered so that was fine. First choice unavailable but had our second choice. Ordered steak this came very dry, only served with a handfull of oven chips , a half of tomato and a bit of lettuce. Would have been nice to have a bit of salad , mushrooms and onion rings.mushroom pie ordered ,it was okay , gravy served in a small jug and wouldnt pour just came out as a set jelly. We were dissapointed in the food unfortunately. Quite expensive £45,00 for 2 meals and a drink. Would have expected better food.