The Crazy Bear Beaconsfield - Thai Restaurant in South Bucks

We booked for my mums 70th birthday. Service was terrible, we ordered a bottle of champagne which was not cold, i asked them to take it away! They didn’t think it would be cold enough for us to drink before we left so i told them how to chill it quickly! Coffee was cold! We were told we would be charged a fee for cutting our own cake! They only accept card payment and we had cash…. The food was nice just everything else let it down! Disappointing! I won’t be returning.

We had a fabulous experience at the Crazy Bear Thai restaurant last night. The food and the service given was exemplary and we would definitely go back. There was one thing that marred the visit there is a 13.5% discretionary “service charge “ added to your bill (which by the way includes the cost of any vouchers you may have been given to use there). Whilst I have no problem paying this when the service is excellent and I will often give more, the problem with this particular service charge is that astonishingly it does not go to those serving you. The service charge goes to the hotel. The staff do not get it. This I find shocking and appalling and a misrepresentation of what a service charge is. I asked them to remove it as I felt this was completely unfair to have menu prices and then add to this at the end of the meal.. …Crazy Bear please justify this “service charge”. The other no-no for me was that the Crazy Bear is a cashless business. When will businesses realise that we cannot rely on technology and having no cash. What would you do if tech went down and we were unable to pay electronically, could we all have a free meal? I doubt it, please reconsider this. We will be back but again will not pay the “service charge” until this goes to your hard working and very efficient staff, without which you would not have a business!

I was worried and almost canceled due to the negative comments. Went to the Thai restaurant and was pleasantly impressed, service was fast, food was brilliant and waitresses very attentive, great ambience aswell. Would definitely go back and recommend to family and friends

Extremely unpleasant experience celebrating a special birthday at the Crazy bear Thai restaurant last night. No one to greet us upon arriving, waited 10 minutes and we had to approach kitchen staff to make waitresses aware. Unwelcoming greeting and shown to table that was falling apart which they tried to prop up unsuccessfully. They then reluctantly pushed a few tables messily together whilst we were waiting. The head waitress/host was very cold and condescending. At this stage we would have walked out had they not taken a deposit per head! We were then told we could not have the al a carte menu as we were a large group of 7, not ideal when we had 3 vegetarians and 2 children in our group. The food was average, loaded with sugar and not authentic Thai cuisine. Gratuity amount was ridiculous given service received. Ultimately we found the restaurant pretentious, unfriendly and overpriced.

Amazing from start to finish. We went to the main restaurant first for drinks, which we then took along to the Thai restaurant. Staff were attentive, but not pushy. The setting in both the main bae and the Thai restaurant was amazing. Decadent, but fabulous. The food was lovely, not dry as others have described. The whe evening was great, I would definitely recommend going, the place is an experience in itself. Didn't disappoint.

I have to confess that reading the mass of bad reviews about this venue had led to a little apprehension when our daughter booked this place as an anniversary gift. But in the end all was fine. Not that the place is perfect but it rather depends on who you are and almost certainly how old you are or feel. We had a Cosy Room which was not in the main hotel but across a dual carriageway. This was undertaken in pouring rain so not a perfect start. Yes the Cosy Room is small and weirdly the bathroom doesn't have a door but a heavy curtain. However this was fine, the shower good and the towels big and fluffy. The room has no tea or coffee facility so if you wanted one you have to pay and they would deliver to your room. Did I mention the dual carriageway and rain between us and it? Food wise we ate in the English restaurant and the food was good but it's very expensive. They also have a very strange system in their bar which means you have to pay every time you order a drink, you can't charge to your room. Why? In the end Crazy Bear is aimed at the under 30s and wants to attract, according to our waitress, the influencers, whatever they are but I'm pretty sure it's not a man in his 70's. To be fair we were treated very well, perhaps we were a novelty and they were just curious. As an aside Beaconsfield is quite splendid with a lot of choice food wise. Have fun.

Only had a quick visit, didn't stay for drink as it was quiet that night, just wanted to check it out. Beautiful stylish bar

Visited today for afternoon tea and left feeling rather dissapointed. We were sat for an hour waiting for the food to arrive only to have to go and find a waitress ourselves to take the order. Eventually the food arrived but the tea didn’t arrive which again we had to go and ask for. This wasn’t served until we were on our final plate of cakes. Tea eventually arrived and the reason it was late being “they didn’t have enough teapots”. Very poor indeed. No cups for the tea which again we had to go and ask for. Very overrated and definately not worth the additional service charge when we practically served ourselves. I can definitely think of better places to go for afternoon tea and won’t be returning! Not worth the money at all. Rather dark and tacky decor.

After reading previous negative reviews we were worried about our booked stay, however we had such a great time. On check in we were upgraded complimentary and shown straight to our room which had great amenities, a lovely big bath and a great waterfall shower. We relaxed around the pool in the afternoon and wondered around the town in the evening. The next day we booked in for a Thai massage which was a great massage and perfect finish to our trip.

Overall, this place is fantastic, but a few minor issues slightly detract from the experience. The pool, room, staff, and food, as you can see from my photos, are outstanding and truly deserve 5 stars. However, where it starts to fall short is with the service charge they automatically add to everything. While I know you don't have to pay it, we politely asked them to remove it when bringing our food and drinks because we felt it was excessive. The location is quite upscale, which is probably why they think they can impose these charges. However, I believe it would be better to include these costs in the final price rather than putting pressure on customers to pay extra. Ensuring all staff are paid above-average wages would cover these costs and create a more relaxed experience for guests. I highly recommend visiting this place as you will have a great time. If money is a bit tight, use websites like Wowcher and other deal sites to find offers. Paying full price for everything might not be worth it, but with the deals we found, it certainly was. Thank you so much to the staff, and we look forward to returning when more deals become available.

Excellent eccentric themed rooms. Each room is completely different. Great for special occasions. Ate at the Asian restaurant that was great too. Had a continental breakfast.

Do not book Thai massage!!! First time staying at this hotel. I mean it is an amazing hotel and everything about it is unique. The pool and lounge areas made you feel like youre in the middle east. The staff are very polite, friendly and very attentive. They even upgraded our room. The reason for my review is for the thai massage. My wife booked a massage using a voucher service for a discounted rate. This back fired on me instantly. When i got to the room i tried to be polite and asked what part of thailand shes from but no answer. From there she asked me how hard i like my massage and i replied firm. She went full power on me from there that after 10 mins i said not so hard but she ignored me and continued. It was almost unbearable but i didnt stop her as i didnt want my wife to think i was being ungrateful as it was for my birthday. Throughout the massage she yanked my shoulders a few time which felt angry. She also muttered to herself in thai three separate times. I think she was annoyed that it was a voucher booking. I mean she was just angry. I would never recommend anyone book that massage. The rudeness was nothing ive ever experienced. She doesnt deserve to be in that establishment and its enough to bring the whole thing down. She is the reason for the one star. I hope that someone sees this and looks into it as it almost feel like physical abuse. A potential court case waiting to happen. It such a shame because the hotel and staff were so amazing.

The rooms are incredible, the restaurant and bar is a unique place to be. I just feel the business lacks integrity with the pricing of food and drink., they are charging because they can, not at a fair price. Next time if I go again I will buy food and drink elsewhere.

What a fantastic experience visiting the crazy bear in Beaconsfield! It certainly was special, the staff were very attentive and always on hand if you needed anything. We stayed in room 3, which was fabulous and part of the main house. The toilets in the hotel are very boujee! Loved them. Visited the thai restaurant for evening meal and was not disappointed. The food was absolutely delicious. Staff again very nice. Made use of the pool (even in the rain) 😆 free glass of complimentary champagne upon arrival! Although it is very expensive £45 for 2 expresso martinis, it is certainly an experience I will never forget. I would certainly return! Also look on wowcher for deals when booking as they always have offers on (we booked the room, £80 meal voucher which we used at the thai restaurant, and a bottle of house wine was included with the meal). It was still pricey but worth it. Would highly recommend and plan to return in the future.

Special thanks to the sommelier who was so helpful with wine and excellent Waitress who only started on Wednesday, yet was very capable and naturally attentive. Handled some unfair customers superbly.

We stayed at the hotel for 2 nights. We had our first night's dinner here. I agree with some of the comments about decor. It doesn't really follow the theme of the CB hotel and the restaurant itself is very plain and not particularly special like the English restaurant and rest of hotel. We had already booked this when we spotted the voucher on groupon. The voucher says 12 plate signature menu. On tbr website you can see a 12 plate menu. These are not the same. The Groupon one is no where near as good. We mentioned the voucher. We were asked EXTREMELY LOUDLY by 3 different waitresses. We need the code. Show me the voucher. My partner had sent the voucher ahead and had even provided photo ID requested by the restaurant so we could be personally greeted. This did not happen so that was a waste of time. We decided not to use the voucher (Groupon refunded) and went for the 12 plate menu advertised. The first 4 courses are like starters so came at once and we're quite small. This was fine. Slightly disappointed in the size. They then brought 6 large plates plus our eating plates at once to our tiny table. Ridiculous. The food was nice. The service just felt like the staff were untrained in how to work at a restaurant at this price point. Overly loud, disorganised and not really focussed on giving customers a good experience. Not awful food but just not worth the money we paid. £65 for food plus drinks so the total bill was over £200 for 2 people.

It’s a statement place to go! Glitz, glamour, gold, exotic fabrics,crystal. Ok, but drinks expensive, food average and sadly dress standards not upheld. I don’t want to pay those prices for a nice venue and be sitting with diners in torn jeans, shorts etc.

I went to the Crazy Bear Hotel to experience the Halloween Vampire Ball. When I arrived, you checked in, and the check-in desk is a double-decker bus! This establishment is an instagramers dream, full of quirky furniture and crazy decor! We booked a suite with a garden, the decor was amazing with a bath at the bottom of the bed which was lots of fun. My partner did notice it needed some renovation to the room, which considering the price you paid was slightly disappointing. The venue outside was beautiful. we were lucky, considering it was October, the sun was out, and it was really mild. So we got to walk around the grounds, which are stunning plenty of places to sit and have a drink it was a really good vibe. I can imagine it's brilliant in summer! The actual event, the entertainment, was amazing combined of different acts, from singing to acrobatics to a lady with a snake! It wasn't just one long act either, which I'm glad it was broken up with a dj or singer coming on and everyone hitting the dance floor! At the beginning of the act is when food is served, which is a buffet, which was really disappointing. The food was not great and not what I expected. Everybody dressed to impress people really make an effort with their costumes, which, for me, a Halloween Queen I absolutely loved!! The next day, you do get breakfast in with your room however it is only a section of the bar which has croissants and I think maybe cereal none of which appealed to me after a heavy night's dancing and drinking! There was the option to pay for a full english breakfast, which we did. The breakfast was really nice, not greasy, decent meat used however they did cost around £25 each and we had to pay for a side order of beans which when you pay £50 for two breakfast I feel beans should have been provided ha. It was a fantastic experience, and if not for the poor food at the event and the room not being to the highest standard, I would have rated a 5* however I feel how much money you spend in all everything should be high spec to get the 5*.

I have been looking forward for a long time to visit the crazy bear and finally decided to take my wife on our wedding anniversary. I was very disappointed as I think it was very over priced for what I had to eat plus it felt very claustrophobic dark and dingy.

DO NOT GET THE 12 PLATE SIGNATURE GROUPON OFFER! We decided to go for the Groupon £39.95 12 plate dinner at the Thai restaurant for my birthday, originally priced at £92. Venue At the main Crazy Bear reception, we were informed that the Thai restaurant was further up the road in a completely different building. As we were there, we decided to stop for a cocktail at the bar, paying £16 each for a belini, which was very fruit heavy. The bar area itself was smart and sophisticated and we expected the restaurant to be the same. How wrong we were! The restaurant was very ordinary and dark, nothing like the Crazy Bear reception area. Menu Had issues with our vouchers because of miscommunication with reservations. After much confusion and delay we were shown the signature menu valued at £67, not £92. When questioned, I was told that it was Groupon’s prices and this was the correct 12 plate signature dish. It was difficult to tell which plates were which as we expected the plates to come separately and one of us was vegetarian. We were looking forward to a delicious meal but got food that was under par, from the bland edamame to the overcooked ribs. Not a chicken dish in sight! Was told it’s not on the signature menu. We were totally porked out! Dessert was a scoop of ice cream with some sweet coconut rice. Quite underwhelming but actually one of the better things we tasted that night! We could just about find the toilets in the dark corridor, which were also really dark inside. Why?!! Bar After the meal we returned to the bar area but there was no atmosphere and we left. Conclusion We will NOT be returning to this place. We paid £40 for a lack-lustre meal and £90 on taxis to get there. The place is totally hyped up! We were expecting a sophisticated, glamorous experience and’s were totally disappointed. Avoid this Groupon offer!

Been here a couple of times always a good experience.

A friend of ours knew that we had never been to Crazy Bear so gifted us a ‘signature’ lunch for Two with a free glass of champagne each. It was an Anniversary present through Wowcher and we were excited to try the place out for the first time. The venue was the Crazy Bear ‘Thai’ in Beaconsfield. We parked up easily and walked into the main entrance of what turned out to be the English cuisine version of Crazy bear, we were blown away by the decor and a little disappointed when we were told that this wasn’t for us and were politely directed 50 metres down the road. We expected much of the same, but what a contrast! the entrance downstairs is a scruffy bar area at the foot of some stairs and it was completely unattended. We didn’t know where we were supposed to go and it was at least 5 minutes before someone stuck their head round a corner and told us to head upstairs. By comparison the Crazy Bear ‘Thai’ restaurant is nothing special to look at and is not representative of the lovely website images. A bit of velvet on the walls and dark lighting doesn’t automatically equal luxury and decadence! The service was good, all the staff were very smart, polite and courteous. Beyond that, the food was only OK, not great. A couple of good dishes, but otherwise rather bland and not at all generous in portion size for sharing plates (see pictures). Now here’s my personal complaint and it is more one of principles rather than quality or service. This meal was a gratefully received gift. We expected to enjoy a great meal in the surroundings shown on the website, then to pay for our additional drinks and a nice tip to our server. Instead we got none of the luxury, received a £16 Cocktail that was 70% ice and a tiny soft drink from a mixer sized bottle for £4.50. This is unnecessary profiteering. The 13.5% gratuity was also calculated against an over inflated (pre-discounted) bill of £204. That’s 2x Signature menus at £67 each plus two ‘free’ glass of bubbly at £50. Plus £20 for a tiny cocktail and an even smaller lemonade. All in a £25 gratuity for a very unimpressive lunch. I’m not tight and have no problem paying the tip, but I would have had a real issue with paying £229 in total for that meal. Thank goodness for Wowcher! We had a much better lunch recently at The IVY Asia in Guildford. The food was top notch, the decor and ambience were fantastic and the bill was half the price and felt like great value for money. Just my opinion, but be warned and prepared for disappointment.

Me and my husband was looking forward to this meal, however it was very overpriced, especially the sharing starter for £20 PP - which included 1 vegetable spring roll, one thin chicken satay skewer, less than once 1/4 of prawn toast and a table spoon amount of salt and pepper baby squid each, how they can justify £20 each for the above is as they say daylight robbery!! The rest of the food we ordered was nice and the cocktails were good but its a shame that it was very overpriced for what you got.

A shambles and overpriced. Disappointing I stayed for 2 nights, decor is 'unique' but fine. The wait in the restaurant and bar was unbelievable, clearly very understaffed. Once seated, it took 40 minutes to get the first round of drinks, let alone for someone to take our order. Staff no idea about menu, items listed as 'gluton free' were not. The front desk was unable to provide an itemised invoice at check out and took 3 emails and 2 months for them to send us what we needed.

Just dropped in to check it out and nothing has changed, happy to have returned

Food was very mediocre and certainly overpriced. Fish cake was dry and tasteless. The John Dory was just dire and overcooked. Drinks were extortionate Definitely one to avoid

No one ever answers the phone. Being trying to call regarding a dinner reservation for the last few days and no one ever answers the phone. Not great service!!

Wow loved this place location deco in the rooms and restaurant and the lounges definitely recommend it for couples .. ate in the English restaurant food was nice and drinks were lovely definitely be coming back again also had a lovely good nights sleep and a lovely dip in the bathtub in the room with the water coming down form the ceiling 😍

The room was special to look at but lacking some real basics. The mattress was used, battered and sunken in the middle. I could not sleep on it. Only a curtain separates the room from the toilet from the bed so good luck if you need privacy. And the windows don't open so bring air freshener. It's so dark you can't read anything. The bath is uncomfortable to sit in and hard to get out of. My complaints about the bed fell on dead ears. Booked two nights and spent a total of 2 hours in the building, the rest of the time at home. I paid £750 for the pleasure. Horrifically overpriced rubbish. I've had better experiences at Travelodge or Premier Inn.

Management refused to abide by the terms of a legitimately booked and processed Groupon voucher. In the end Groupon has to raise their own refund. Avoid.

We had an amazing experience at the Crazy Bear Beaconsfield. The food in the Thai restaurant was 5*, our room was unique and lived up to the ‘crazy’ name and we couldn’t have asked any more from the staff. If you haven’t been before I would definitely recommend it.

Had a 12 course taster meal, disappointed to find out estaurant was several doors down the road from crazy bear itself. Staff nice, food ok table in corner under a beam in not so greatly decorated restaurant dissapointing

Great service. Will go back again. The Thai Restaurant food was delicious!

In all honesty we were quite underwhelmed by our visit. Firstly, it was particularly difficult to make our reservation when we would call and get no answer from the Stadhampton hotel on various days. When they finally replied to my email, we were told there was no availability and had to instead book at the Beaconsfield hotel but on alternative dates. On arrival, there was no signage displayed on the exterior of the property to confirm we had the right place. The only giveaway was the large bear outside with a chain around it's neck. We were also unable to get parked and had to park a good 5/10 minute walk away which was not ideal. When we were allocated our room, it was not quite what we expected. We were given room No1 and given the price we paid and the photos on your website, it did come over quite tacky and seedy in all honesty. Like most things the pictures look sooooo much better than the real thing, even my phone pictures make it look nicer. As soon as you walked in the room you was met with an overwhelming unpleasant smell in the room which I can only imagine was the smell of leather (I hope it was leather 🙈) given the amount of it on the walls, ceiling and floors. We were disappointed not to have tea/coffee available in the room after a tiring journey. The sloped floors were also quite uncomfortable moving around the room particularly in socks. We were disappointed that no bubble bath or shower gel were supplied only shampoo and conditioner. This was unexpected given the huge bath in the room. It was also difficult to utilise devices with only one plug socket by the bed, my wife using the hairdryer, hair straighteners was a challenge when no plug by a mirror. The blinds where also broken and curtains were very dusty. We also had to listen to the thumping music from downstairs until 1230am, it was so loud I thought there could of been a DJ set in the room! As for the English restaurant, it was pleasantly decorated and staff were friendly but drinks were very expensive. We were also not particularly impressed with the 13.75% service charge added to our bill which included the prepaid portion of our bill!! While we were eating our meal, we were also approached by another diner advising that she was appalled by the additional charges added to her bill without being advised before her meal. She was warning other guests etc. She was asked to vacate the premises by the staff but in fairness I can understand her frustration. During breakfast we had a very long wait for service (35mins) and feel that a buffet for the continental breakfast would be much easier for guests and staff. Staff seemed rushed off their feet and very overwhelmed. We had to repeatedly ask for coffee and milk and did not receive all the items we ordered. (I only ordered pastries and toast and the toast didn't come) We didn't make a fuss as I couldn't be bothered to wait even longer and was quite keen to just check out to be honest and make our way home. This was probably also due to hearing a member of staff having a meltdown in the kitchen after feeling disrespected by another member of staff. We heard swearing and shouting and she seemed to feel very mistreated by her colleague. I don't blame her as most of the breakfast team seemed very busy and were receiving repeated complaints left & right from customers about service etc. So overall as I say we didn't have the best experience given we do not get much opportunity to have a night out together without the children. Would I go again.... No Would I go again if it was free... No Don't get caught up in the hype, spend your hard earned money somewhere else.

My wife got me the Virgin Experience Crazy Bear Twelve Plate Signature Sharing Menu with Champagne for Two for our wedding anniversary. We've been to the Crazy Bear a few times before, in fact, I had proposed there so we were really looking forward to the experience. Having said that, we had never been to the Thai restaurant....and we will never go again. We arrived at the Crazy Bear and went into the reception only to be told that the Thai Restaurant is not in the Crazy Bear itself but you have to go back out on the street, walk down the road, and it's past a few doors on the right hand side!? So, we duly went out of the Crazy Bear, over the cobbled path, walked down the street past the newsagents and into a dark brown doorway. We were greeted and shown to our table upstairs. Now the Crazy Bear is memorable for it's décor which is unusual, bold and eclectic; the Thai Restaurant is plain vanilla by comparison. No matter, it has a nice open plan huge vaulted ceiling with some very impressive sympathetic restoration to the massive beams. The complimentary champagne arrived and we looked forward to a memorable wedding anniversary experience. In fact, when I booked on line, one of the tick-boxes asked if there was a special occasion and I duly ticked the "Wedding Anniversary" box. Also, when I was called to confirm my reservation, I also mentioned on the phone it was our wedding anniversary. Not sure why I bothered now as there were no comments when we arrived or throughout the evening from any of the staff? Perhaps it's so they can spam me next year? We'll wait and see but if they do, they may not like my response. Back to the complimentary champagne......it was warm. Not a great start. Unfortunately, we had to send it back and we finally got our cold champagne. Surely not too much to ask for is it? We had never had a 12 course meal before but looking on the web, the examples we saw were 12 individual "courses" with perhaps a sorbet in between some of the courses to cleanse the palate. What we didn't expect was a small bowl of seaweed or a plate of spicy crackers to be called a "course". We also didn't expect several of these so called "courses" to be served at the same time and sometimes even on the same dish. It is as if each side dish, and even the complimentary crackers that you might get in other restaurants, was referred to as a "course". The pork ribs were tough and chewy and almost impossible to swallow. We've had better meat-falling-off-the-bone, melt-in-the-mouth ribs from a packet in the local supermarket. The sashimi were mere slithers, wafer thin. On to the service, we asked what one of the garnishes were on the sashimi but our waitress didn't know and she said that she would find out for us but she never did. We later asked for a finger bowl with some lemon to clean our fingers but that never appeared either. Looking around we noticed as another couple arrived, as the lady sat down to make herself comfortable, she took a few moments to take the strap of her shoulder-bag carefully over her head and place the bag beside her. The waitress seemed oblivious to this and had been standing there from the moment the lady sat down waving a menu under her nose urging her to take it when clearly she wasn't ready to receive it. This may seem to be nit picking but it's an example of feeling rushed and hurried. We were politely reminded 20 mins before our allocated time-slot was over that we needed to finish so that our table could be ready for the next Customers. Regarding the ambiance, the lighting was too dark and the music too loud. Sorry, but suggest you go elsewhere for a your anniversary meal.

We really enjoyed our stay and especially our room which was very cool!

We had a 12 course signature Thai meal from Virgin experience days ay the Crazy bear Thai restaurant. Probably the worst iv had in a long time. Duck and crispy pork was dry AF. Only best thing there was the shrimp crackers

We went for a 7 course tasting menu including Champagne, a deal on Groupon and I would say great value for money, lovely vibe, decor, atmosphere (Friday night, DJ but not too loud in the restaurant), incredible foot. Highly recommend. Will be returning

A unique and memorable venue worth a visit, good food!

Ideal relaxing place with essential minimal amenities, excellence in the mid urban centre.

Check in is from 4pm which is far too late to then enjoy the pool facility, as it's only open for use in daylight hours. (no lighting or lifeguard?) and you'll literally need to walk across a zebra crossing in your bath robe in winter (are you mad?) Room (Suite) was across the road also, & definitely style over substance. Blinds with curtains that you can't draw closed, as they are just screwed in place for aesthetic purposes only. Room climate control was not getting hot enough & was pretty noisy thus keeping me awake. Bathroom had a sharp (chest height) tile corner that would cause serious injury if you slipped on the wet tiled floor. Rising tv at the foot of the bed was slow to rise/close & hindered my feet when in the closed position. The layout of the room made the room feel dark & cramped as it's separated in to two sections, rather than a big open room which would be much better. The service in the restaurant was fine, but the food was SERIOUSLY lacking & we sent back THREE dishes. Two other guests complained also about food quality & temperature. We literally had to get refunded on the food for dinner, & because of this we decided to skip breakfast & check out. For approx £350 a night we would not recommend this hotel. We were not even compensated for our experience, which just sums up this hotel I guess.

Interesting restaurant - went for a birthday meal. The place looks more like a messy mix between a nightclub / private club / dodgy looking boudoir than a restuarant. Decor was a little too garish for me, but I can see how it may appeal to others. Parking was awful/extremely limited. Staff were engaged, very polite and for me probably the only positive aspect. But we did not go there to engage with the staff, we went for the signature menu with circa 7 courses which sounded appealing. The food was very much a disappointment though....almost all of it. The beef was especially dry, overdone and dripping in sauce perhaps to hide the issues. Neither of us could even eat it....took a few bites and had to stop. Everything else on the menu was below par. The only part of the meal that was partially decent was the mid course sorbet. Drinks/cocktails was mainly ice, overtly diluted and massively over-priced. I really expected a much higher food quality. ;(. The x2 heavies at the door was unexpected ..... Probably close to our worst dinning experience ever....more irritating when you factor in the price. We will not return.

Unable to dine there as we were double booked… 37 weeks pregnant, had travelled for 40 minutes. We learnt our table needed to be returned in 1hr15. No attempts to take our food or drink order in first 30 mins. Staff told us “it was not their fault” and that they could not delay the subsequent booking in case they complained! We left and had a delicious meal at Giggling Squid at half the price!! Have not witnessed such appalling customer service in my life. It was also pitch black and filthy inside with sticky menu cards and dirty seats.

Been before and it's been amazing but not this time. The service was just ok. During some courses, cutlery was just dropped down on the table. Some courses we were asked to pass our plates! Pass our plates! We're not going around your nans house for tea.. Walk around and pick them up, do it properly. Whilst the servers smiled a bit to smooth it out, honestly it just looked like loads of inexperienced young staff (not their fault) - no problem with that but when they are in Weatherspoons service mode in here, that's a problem. The food was, mostly bang average. One course was great the rest.. All a bit limp. The cheese and biscuits finisher looked more like one of my sons school cookery experiments. We also went for a few drinks at the bar. No tab! What! We had to pay as drinks arrived each time and were given some bizarre story about me systems.. Round of drinks was 70 quid each go with the (pretty average) service. The vibe of the place is gone. Low standards of dress code, the rear part had people all over the place, kids over the floor (no problem with kids - got 2 myself). For the money, give this a miss and spend yours elsewhere, where you can get the service and experience that crazy bear money demands.

We were given a voucher by our sons for the 12 plate Thai meal plus champagne. First the positive.. champagne was pink Lanson and lovely. Unfortunately everything else was not good … within 5 mins of sitting down the prawn crackers came out with dipping sauce, within another 5 mins 4 starters, sea bass - very small, spring rolls - greasy/tasteless, ribs - fatty, edamame - ok. Within a few minutes of this being cleared, out came the mains and they were really unpleasant. Prawn pad Thai - very greasy, bland. 4 prawns. Pork and duck on same plate. Duck was not fresh and pork was dry. The whole meal felt like an Iceland meal that had just been reheated. We were very disappointed and refused to pay the £23 service bill.

Amazing food and friendly service.

We came here to celebrate my birthday and also our anniversary! I must say the room was amazing! Was expensive but you would expect that! I would like to say Lillie and Dave were absolutely incredible and made you feel so welcome, we didn’t get a chance to say thank you to them so thank you so much for all your help whilst we stayed at the crazy Bear 🐻. Would definitely recommend coming ❤️❤️

Beautiful decor. However, it was the worst service I’ve ever experienced. Took an hour and a half before we received our drinks, and when we complained after it happened again, the bar manager became hostile, and refused to serve us.

I was so worried having read the reviews below, and we nearly cancelled.. however I can honestly say I am completely flummoxed by them? We too did the virgin days voucher for 12 course tasting menu & glass of champagne. All of it was excellent. There was nothing that was ‘dry’ or ‘tough’ as others have said, it was all really flavoursome, presented beautifully and not in a rush, and the portions were huge! 4 of us were stuffed. It was all delicious and we cleared all the plates. The staff were quick and attentive too. Please don’t let the negative reviews put you off this place, it was a lovely treat!

The room was great and we enjoyed the food and drinks, although the drinks are hugely overpriced. The decor was lovely and it’s a beautiful setting. The guy that showed us to our room and ladies on reception when we checked in were great but that is where the good service ended. I waited so long after we finished our main course for them to clear the plates and offer desserts that I gave up and asked for the bill. The waitress then told us “it might not look busy but it is and we have a private function” but they should staff accordingly with the prices they charge, it shouldn’t affect our very expensive stay and meal. She then told us if we leave a 5 star review they will give us a bottle of champagne on our next visit. I want good service, not freebies for leaving good reviews. They should work on the service rather than bribing people to leave good reviews! Finally when I checked out I was charged £75 for the late check out and drinks I’d ordered to the room which I was expecting. I asked these could be deducted from the £150 they had held at check in. She said quite rudely “no, that is for incidentals” and I said those things would be incidentals and she said “no, they are extras”.. I am attaching here a dictionary explanation of incidentals, showing that it means extras” 😂 what a ridiculous rude response. So I paid £75 and have to wait for the £150 which they apparently took for no good reason as I wasn’t allowed to use it for incidentals/extras and will get that back “in a few days”. Great place, awful service unfortunately!

An amazing experience - spending the extra amount and stay in one their suites is worth it. Beautiful hotel in a lovely area of the UK. We had Thai food in their restaurant in the evening which was excellent too. Service is above expectations and nothing is impossible. Will return

I booked the superior room with breakfast and a 3 course meal via wowcher I booked dinner for 8pm. When I tried to book my room they told me there’s none available baring in mind I tried to book 5 weeks in advance and I’d have to either pay more for a junior suite or they’ll put 50£ on my room tab To downgrade the room, I paid the extra for a junior suite for the bath. When we got into the room we had no hot water for 3 hours , and by the time the water was back we had to go for dinner. We had to have a cold shower and didn’t get to use to bath. Our dinner then got moved later last minute which is awful the fact I booked 5 weeks in advance. In the morning I woke up to there being a massive leak in the bathroom which we then was unable to use the shower and didn’t have time to use the bath as checkout was in an hour and needed to have breakfast before- there was no offer to move us to another room or have a late checkout to be able to shower/ bath before leavin. I paid a lot of money and was not able to use the facilities very very disappointed. Then when I email to make a complaint there has been no reply.

I am SOOO upset with my stay and also attested avoid at all cost!!! I spent around £800 and you’d expect five start service for this and an unforgettable experience, it was unforgettable but for all the wrong reasons! Decor and dining room bar area is outdated and boiling hot so uncomfortable cocktails and wine are poor I ask the manager why there was strange almost debris in the bottom of our glasses to be told the wine had crystallised as it’s been laying around for a while (not sure that’s what people want to hear) The dinner menu was very limited and strange! The steak was served with food gras which isn’t actually English so unsure why it’s on the English menu and only other choice was pigeon and black pudding so very very odd choices! I asked the remove the food gras and what else the steak was served with the answer was “a bit of bread” which again I’ve never in my life heard of being served with steak!!! I asked to change to Thai this seemed to be an issue but was eventually agreed to as the other choice would be to literallly go elsewhere! We had a drink in the bar after and I went to the toilet what I came out the bar staff were standing around with a plastic bag with white ponder in it smelling the bag I can only assume this was the work out which illegal substance was in the bag! I had seen a two year old child in the bar earlier and I was very very shocked by this! I asked what was going on to be told “our clients love a bit of the white powder” and they often find it and can’t actually control it a further conversation led to them revealing they knew exactly who this belonged to and he was a regular and maybe if we’d have come on a Saturday they’d be a feel party going on! I was not there for a party me and my husband have three young children and wanted a break it was his birthday and I feel it was ruined by this event occurring I told the reception on check out about the experience she said nothing she could do and I must pay up and email which I did and since leaving crazy bear I have tried and tried and tried to contact manager Liam and he ignores every email I send then finally got hold of the general manager who eventually called me and he agreed to call me the next day with a solution and no call was ever made to me! I feel no option but to take matters further This establishment in my opionin is cringy run down overpriced and has a load of terrible staff with terrible service and not at all worth £800 in fact I feel completely robbed

Disgusting tasteless food served absolutely cold. Even main course! The chairs, tables are filthy, even cutlery had dirty stains. The chairs are supposed to be white/ cream but were grey with black stains. Even dark light in the restaurant could not hide filth. The menu is all covered in oily stains. Have taken photos!!!. I wonder how they got hygiene certificate! The waitress swept crumbs from the table next to our table using a dry cloth/ towel. Any other mess on the table could be cleaned only using wet wipes or spray. Nothing of that was used. The family presented us with a gift voucher to have a meal at Crazy Bear. Left gutted and feeling robbed.

Great meal with my family for my birthday! Food was delicious and unusual drinks fabulous

We came to celebrate our anniversary and a rare night away from our baby on Friday, 12th April 2024, we were really looking forward to it. I’d been wanting to stay at the Crazy Bear for ages as was super excited with the gothic style rooms. We were given the stay as a gift from our wedding so was over the moon to receive it! Whilst the room was novel (albeit not the room with the bathtub in that I had really wished for) The room did need a bit of TLC as the sink had a huge crack in it, there was a chip on the toilet seat and the leather in the bathroom windowsill needed some love as was worn. The service was honestly terrible. Whilst it looked like there were loads of staff, none of them seemed to be working. For dinner we had a meal booked in the English restaurant we had 3 courses included and ordered the Duck/ Steak with Sauces and then Desserts. The food was lovely. The sauce was forgotten so I had asked for it to be brought over before the food went cold. Dessert took 30 minutes to come out after our mains had been taken away and another table who had ordered after us got theirs before us which was very frustrating. The complimentary breakfast service was like an episode of Faulty Towers in all honesty. A young waitress sat us down and gave a very quick spiel of, ‘The complimentary continental breakfast is included with your stay but everything else is an additional cost’ which firstly made it super confusing as to what was included as there were prices with all the continental options so no real advice on what was included and what wasn’t. The restaurant for breakfast at 9.30am was full of diners but no one had any breakfast albeit we are talking about continental which involves next to no cooking. 3 tables left during our wait to even place an order, due to no orders being taken. There was no waiters in the actual restaurant for many of the minutes we sat there waiting. A customer finally managed to grab someone to come in to the dining room and take orders. We eventually had our order taken after sitting there for 25minutes who took all orders, from all diners at once then slowly input them all into a computer and then we waited. People who had sat down after us again got their food first even though they had cancelled their orders. Coffees were being brought out one at a time which was insane. Eventually I asked the same girl who had sat us down, ‘how long is this all going to take we’ve been waiting 35minutes for croissants and yogurt’ she said she would go and find out and then literally never came back to tell me. Food came out 10 minutes later with no apology of a delay. It was great yogurt but the croissant actually did not come out warm and was slightly over cooked but why am I waiting for 45minutes to eat granola and yogurt? In all that time only one filter coffee was given. We came to check out at 11am no one was on reception for 10 minutes and there was a queue. We were told when we checked in that reception was manned 24hrs a day. Eventually someone came who was very lovely and understood our concerns and removed all service charge which we felt terrible doing because the food was delicious when it eventually came out! The wait time is inexcusable when you have the amount of staff that you do and I have never seen 3 sets of tables get up and leave due to wait times for continental breakfast. It's laughable. For the prices you are charging for the rooms and the food you should be sorting out the fact the customer isn’t coming first. We still had a great anniversary but it was more because if we didn’t laugh about the absolute shambles we were facing we would have had really depressing time. Thank god for the lemon drop cocktail as that was fantastic.

I’ve waited 12 days before I wrote this review as I’ve been waiting for a response from the manager which still hasn’t got back to me even though I’ve emailed 3 times and called 5. We booked a Thai massage and meal for my wife’s birthday. The two lady’s which carried out the massage was extremely rude from start to finish. No smiles and didn’t seem Like they wanted to do the work. Apart from there rudeness the massage was good. We was happy with the restaurant food and staff from start to finish. My main reason for this review is poor customer care from the managers. For such a cost we expect a better service We will be not using them again.

Very lovely atomoshere in the Moroccan bar. Very delicate blends of teas supplied and lovely afternoon tea. Not rushed to finish in any way at all. Will go back soon.

Very poor, food average at best, chairs uncomfortable, wallpaper peeling on the ceiling. Horrendously Overpriced.

Such an amazing place, so different from the norm and my fiancée absolutely loved it for her 40th Birthday.The copper bath needs a proper polish to bring it back to its best but that’s just nit picking.

Too pricey, not worth the money.

The rooms are cool but besides that it really doesn’t represent value for money. We were charged a service charge for every round of drinks ordered at the bar area. Food wasn’t great and the breakfast that’s included was very poor. Wouldn’t recommend, better off going abroad for that price!

My partner and I decided to use a voucher we received for Christmas to try out the 12 sharing course at Crazy Bear Restaurant, and boy, am I glad we didn't pay full price for it. The food was pretty underwhelming - I mean, who serves naked Snickers bars and popcorn for dessert? And don't get me started on the main courses. The linguine was drowning in a tasteless sauce, and the meat on the other course was as dry as a desert. As for the ambiance, it may look fancy in pictures, but in reality, the carpeted walls and gold-painted ceiling felt a bit tacky. And the rooms? Forget about it. We didn't stay overnight, but the reviews we read about them being dirty and dusty definitely put us off. And let's talk about the drinks. I nearly choked when I saw the prices. Thirteen pounds for a tiny double shot, plus another £4.50 for a coke to go with it? 17.50 for one drink. A bit extreme On the bright side, the service was decent. The staff made sure our dishes were served promptly, but unfortunately, that was the only highlight of the evening. Overall, I wouldn't rush back to Crazy Bear anytime soon.

Great bar and restaurant. Amazing service . Definitely will come back

I was told i was not allowed to sit where one wants despite the fact that here were ony three couples in the entire English restaurant. This was resolved after some time. disappointing start. My pillow was lumpy. Like a hostel pillow. The other pillow had staines all over it. Not enough hangers in the very small wardrobe. The hostel isn't Sign written at the front of the hotel. I tried to call the hostel for three days prior to my visit. Every call whent unanswered! I asked for the bill for dinner to be split. Even this was a massive issue taking an hour to achieve as the waitressinformedme at the time of dinner that receptionwill easily achieve this small request... This resulted to an entire hour to simply check out. I missed a very important meeting due to the fact. A holding fee of £150.00 was debited from my card on arrival. I was informed that this will be refunded after six days has passed. I didn't Not agree to nor was I made aware of these terms before hand. On arrival. At the price point this hotelis held at. The service doesn't match. I can not say I was satisfied. Quite the opposite. I will not be returning.

First time visiting the room was lovely however shame about being offered drugs within the first hour of being there. Management didn't seem bothered at all, clearly doesn't have a zero drugs policy at the hotel!!

We came for an afternoon tea. We got lost and drove past it 5 times as no signs saying it was the crazy bear hotel and had to phone them up to get to it. We had to park half a mile away as small car park was full. It was to far for my elderly parent to walk. We were welcomed by nice staff and got shown to our table. The food and tea came . The tea was very nice as were the sandwiches. The scones were hard and tasted stale. The chocolate thing was sickly and the finger cake was to sweet. It was not worth £36 per person. It could of had some quiches or sausage rolls etc to make it worth the money. I think it should only be about £20 per person . Wouldn't go back

2nd time I’ve visited and aside from decor, nothing special. Nice staff but it’s pretentious. Food and drink overpriced. I’m happy to pay more if it’s worth it, but it wasn’t.

My family and l went for Sunday Lunch today, March 31 2024. Having read some very negative reviews beforehand l was expecting the worst. I could not have been more wrong! Staff and service were great, food was great and overall experience was fabulous! I'm sad to see that some customers didn't have the same experience that we did. What l would say is don't be put off by poor reviews.....go and make your own mind up. We will definitely visit again and recommend to anyone willing to listen!

After reading reviews I was concerned about our visit but seriously I am shocked people can criticise this place . We used a virgin voucher for 12 courses and champagne. We loved the room where we had our meal. Was cosy and quirky. Very different for us. The staff were incredible. Friendly and efficient service from all the team. We loved our meal. The server couldn’t do Enough for us. I have food intolerances and they carefully checked everything for me. We would totally recommend this place.

Booked a room to realise that it’s adults only. Just lost £200 as was going with my son. Also they don’t answer your calls just get hung up on. In addition had reserved dinner online which was all in Chinese ?

have never been treated like an inconvenience as much as we were treated so at this restaurant. Arrived in advance of our booking at 1430 to be told the table wasn't ready and asked to wait in the main bar - when finally advised the table was ready at 1440 we were informed that the kitchen closed at 1500 however not to worry they could cook all of our food at the same time and leave on our table. We were not happy with this and were then informed not a problem the kitchen would stay on later to accommodate (why does a restaurant take a booking for 1430 for a 2 hour slot when they shut at 1500) 40 minutes later we received our complementary glass of champagne and shortly after the starters - we had apologies from the manager who then informed us that the kitchen were having technical issues and that the food would be with us shortly - when the main course was delivered to the table it was lukewarm and had obviously been sat under a hot plate for some time, meats were tough and dried out. We were then approached by the manager to advise that they had another booking for our table at 1600 and that they would need our table before our 2 hour booking slot was ended (again why would you have a booking for 1600 if the kitchen is shut at 1500?). Once our mains were completed and removed and no acknowledgement given to our comments that the food was cold, we were then asked if we would mind settling the bill and having our desserts served in the main hotel lobby as they needed to reset the restaurant for evening service. In summary a very disappointing experience in a restaurant we had been really looking forward to trying, constantly being lied to and having stories changed - would certainly NOT recommend

We took friends from overseas to The crazy Bear. We had lunch at the Thai restaurant then had tea and coffee by the pool. I definitely see a pool party here in my future. The 12 course menu was amazing. Service was great and food delicious. I want to go back and stay over for a weekend. Decor was amazing and the staff super friendly. Loved the bathrooms.

It's not my style, but it's worth seeing.

The room was amazing. The food was amazing. The food service was 5+ star. The hotel is genuinely one (well two of a kind). Docked a star because food and drink a little overpriced. Too long to wait (20 mins) mins for (amazing) cocktails on busy Saturday eve. Slight lack of attention to detail. Broken glass on feature table. One of many light bulbs gone. I'm being picky given the total price paid. Would probably return. One day.

Wonderful experience all round the room the massage the food the service

fantastic room, comfortable bed, large bathroom, but no kettle and that's the only minus

We had a junior suite and on entering the room you're mistaken for thinking that the lights were turned off and that the curtains were closed, but no, the room is exceptionally dark. The bathroom didn't have a door but a curtain that didn't completely cover the entrance which I found rather discerning. The room itself was strangely uncomfortable, it was a case of style over comfort. The staff were decent enough.

Amazing venue, fabulous food and wine. Staff exceptional. A must go and experience place! We will now be regular customers.

A disappointing stay after spending over £500! The main issue for us was the room, it wasn't clean at all! It really needs a deep clean, this made us feel uneasy. We raised a formal complaint to the Duty Manager when we checked out and she said she would look into this and get her Manager to phone us that afternoon, 5 days later we still haven't received any communication. The couple in front of us also complained and the couple after us were complaining! There are better places to stay for the money and after the poor Customer Service we have received I would go elsewhere.

Don't book here, worst customer service. They miss sell you when you book online regarding Bath tubs in rooms. Staff are rude on the phone can't even speak to a manager. Heard this place has gone down hill the last couple years.

We went for Sunday lunch in the restaurant and the staff were attentive and pleasant. They were a little disjointed though - we had 3 waitresses asking us for our drinks order within the space of 5 minutes...they also missed 2 drinks. The food myself and 1 friend had was spot on, delicious. But my other friend had a dry lamb roast with didn't look very fresh. The place itself it quirky and luxurious, but it is a bit tired. The area surrounding the pool is so cool and unique....but again a little shabby. Could do with a bit of a facelift. Overall, we had a nice lunch and catch up but some attention to detail is required.

This was actually one of the worst dining experiences I’ve ever had. First of all, we were waiting for ages with no one to sit us down, then were told our table was not ready for our booking. We were moved downstairs, then straight away upstairs to a table sat next to each other . For paying such a lot for the meal, this was not great. We were then moved again to be told the kitchen was closing and that we needed to hurry. The staff were very inattentive and rude, it felt uncomfortable and rushed. The food was also not great and there was no communication between staff. I would not recommend. The food was also not worth the price, nothing special. An awful experience. Will not be returning- don’t risk the bad reviews!

It's very overpriced food it was okay but I don't think I will go back. The decor is quite fun

We stayed in a suite. To be honest I loved it. The wet room with the heated floor was just a beautiful touch. There isn't anything complimentary when you go into the room which was a bit rubbish. Kind of expect to have a coffee when I wake up before I get dressed especially for that price. There also wasn't a mini fridge anywhere but the staff did instantly get a bucket of ice for us when we asked, oh, and the glass table was smashed. But all in all it was comfortable and we had so much fun. In that room. All the staff were phenomenonal The food was glorious in evening and at breakfast. I would strongly recommend this place for a date night.

Spent a lot of money for outstanding customer service and this was far from that. Still waiting on a response for my complaint! Purchased chocolate strawberries for the room, these just looked like they came from Tesco’s and only 8 on the plate. Waited 10 minutes to be acknowledged in the restaurant, then a further 50 minutes for our drinks, but by this point we had our starters! It’s disappointing considering how much money you are spending. Do not go here. I then tried to tell a gentleman at check out about my experience and he was just extremely rude.

Basic food, chavvy decor and rude service

Decent place to stay, lots of staff on hand to cater for your every need.... unfortunately the room was a little tatty, broken mirrored table and the bath was extremely worn. The evening meal was tasteless too, far from the quality at Stadhampton. Definitely needs a spruce up. 🦁

Totally gone down hill. New owners and Decor is now boring and ‘normal’ - service is inattentive l, Poor inexperienced and it’s packed with people who have ‘vouchers’. Also use to be smart dress code.Now hoodies, trainer and baseball caps are ok 🤷‍♀️

Absolutely appalling service- Staff pathetic and have no common sense- My friend paid for a room in advance with his card for my room. He explained that he would be late and so to allow me into the room on arrival as I had travelled for 2hrs 40 mins to get there- he explained to staff on booking that he would show his card later once he arrived- for the £150 pre authorisation. On arrival , I explained situation and they stated they needed his card, I stated they could use my card to pre authorise as the room had already been paid for and they had taken the money for the room in advance. The hotel manager refused insisting to see his card and only could use his card!! I explained the room has been paid and to use a different for extras / pre authorisation refused- Cara Nagpal is a pathetic operations manager and has no common sense or skill in dealing with g with Custer complaints - and has no idea of how to handle situations: I have never heard or had any staff act so pathetic in my time as a business women. Extremely poor service- this was to celebrate 50th birthdays and our MBE’s - Shameful And appalling—very poor service - and handling of a very simple Situation- felt very biased-

I booked this after much speculation and I was very excited . I like to make my own judgement but I just viewed some of the other comments and I have to agree that it is one of the worst meals I’ve had. The food is sticky and greasy, the meat dry. Nothing nice to say. Most of the other dishes disguised with sauce. The best dish was the crispy seaweed. Very disappointing.

We were really excited to go to this restaurant as part of our package with the crazy bear, but after sitting down and given the menu (this was the set menu) we see that it was extremely poor. We asked to upgrade to the other menu, but was denied, so we continued with the set menu. The set menu came with no sides, so you had to pay for them extra, it was £13 for some pak choi and £8.50 for some terrible rice. The whole meal was one of the worst I have ever had, the satay chicken was so dry, the mains were not only strange, but disgusting and the desert we couldn't eat it was that bad. I would never return. Also I know the theme is meant to be dark, but not near pitch black.

Extremely disappointing. We did the 12 plate Thai menu and they would not let us do separate menus (one vegetarian & one meat). Service was poor and very slow, had to ask 3 times for the bill. They did not have some of the food and the food they did have was not nice. This restaurant is also separate to the crazy bear actual hotel which is a shame. I would not recommend nor return, it is not worth the money at all.

The food was dry it was worse then my local Chinese/ Thai and that only cost 20£ never ever come here absolutely terrible and they don’t know the law with having a drink with a meal if under 18 ask for the boss to come out but he or she didn’t 👎

A birthday Dinner for 8 and were offered 9.30pm seating. Late but we thought would be worth the wait. Arrived to be told that we couldn’t order off the a la carte and got stung for the £65 a head sharing menu. Like others in the comments, were immediately told the kitchen was closing and to hurry. Starter food was all greasy deep fried.main course arrived before the starters were finished. The food was average at best. No genuine Thai flavours, every dish tasted the same. Although the staff were lovely it felt chaotic and lacking in the finesse expected for this place/price. The staff were cleaning the restaurant around us as we were hurried to finish. Really disappointing for what was supposed to be a special occasion. Why offer late sittings?!! Would not go again nor recommend.

We had 12 courses sharing platter,every single dish reach our expectations,very friendly and warm service received from Rachel,accompanied by nice cocktails. We will definitely come back here. Thank you everyone for making our day special.

I took my mum for lunch NYE, the table was poor, right in front of the servers station although we were the first guests. As others mentioned considering the prices, the food is average. One of the dishes we ordered was the black cod. My half had 6 large fish bones, over an inch long and most of them thick. I’ve eaten this dish around the world and it was the worst prepared and tasting I have experienced. I told the waiting staff, the kitchen apologised. I was slapped with a 13.5% service charge to boot. I emailed the manager, Frank Stanford, who said bones can be in the dish, sure but not that many large ones, it was very unpleasant to eat. I replied that his answer wasn’t satisfactory to me, no response since. Won’t go back, could have had a much better meal, ambiance and service elsewhere

I love Thai food so I was expecting big things from the 12 dish experience I bought from virgin experience however most of the dishes weren't that flavourful and we left feeling slightly disappointed. They also had hidden costs on top of the voucher by adding on a service charge. We paid the service charge but to be honest service was slow and they were clearly understaffed. It was fine overall but overpriced for what it is.

First time I’ve put my faith in a restaurant to do my Christmas Dinner. Due to house renovations we decided to do Christmas dinner out and as we’ve always had a great experience at Crazy Bear we tried them for Christmas Dinner. Amazing food, service and staff. Thank you to all the chefs and waiting team who delivered an exceptional Christmas Day experience.

We booked onto the Thai tasting menu and all of the dishes were absolutely superb. The drinks are expensive but the food and experience is definitely worth it.