The Cliff Hotel & Spa in Ceredigion - Phone Number, Reservations, Reviews

Been here a few times over the years always a nice play with a scene to visit and a nice spa facilities

Fabulous hotel. Beautiful food, stunning views. Highly recommend it.

This is only in reference to the spa, been coming here regularly for the last 3 years it’s been slowly getting worse and worse to the point now that I won’t return. The sauna and steam have always been a bit hit and miss but after the steam room broke down completely they replaced something and now it’s a complete waste of time if it works at all it doesn’t get hot and only seems to work for around 5 mins which is annoying because I still pay full price, on top of this they have removed the free fruit juice that used to be on offer and I’ve also always used two towels one for hygiene purposes while using the facilities and one for drying off after a shower however last week I was informed a second towel is now £3 this is the last straw for me, like I said slowly getting worse but more expensive at the same time. It’s a shame it’s being run like this because it’s such a nice place to be, anyway I will be using a different spa from now on.

Incredible place, gorgeous rooms and views, wonderful staff, great breakfast.

Afternoon tea for my birthday. Know the Cliff very well so will get straight to the point. On ringing to book I found the receptionist quite abrupt. Mistake in email address when I rang back as had not received it as confirmation( maybe read back to customer to ensure correct address?) Second time I rang to add a third member and possibly two more . No issues at all. The day arrived and my daughter was delayed - no problem with that at all. When she did arrive she had bought a bottle of champagne (£66) as a present. The girls who served us were attentive, even ensuring my husband's nut free tea was placed away from the others ( he doesn't have anaphylaxis but I was impressed with their understanding ) We almost finished our tea, which was well presented and an amazing sausage roll btw! As we were all feeling quite warm we took our remaining champagne outside to the lower terrace. We hadn't been there long when we were approached by a member of staff who told us in no uncertain terms that we ' had a remaining amount on our voucher ( already calculated by me) and ' an outstanding balance on the bill, and could we go and pay for it' My daughter is a restaurant manager at a well known boutique hotel in Pembrokeshire.I could tell she was not impressed at this. I joked and said we wouldn't be running away but I wasn't exactly impressed either . . We weren't asked at our table to clear any bill , but I can understand why premises are concerned by the recent eat and go without paying scandal. I also witnessed how quickly customers were approached by staff to place an order - in some cases seconds after they had sat down ! We live locally and as I have many years of hospitality and catering experience have a huge respect for staff. People go to the Cliff for the surroundings, the hotel ambience and decor, knowing that prices will reflect the hotels standing . Im also aware that this is part of a small group of other businesses , and know the other establishments as well. I would agree with a previous review about staff training. Customer service is paramount, and staff member training should be considered a priority . This hasn't put us off returning, and enjoying what is probably the most stunning place in our area.

Windy location. Views are brilliant across bay.

It's an excellent place. Fabulous staff, so polite and attentive. Great good and ambience, great views over the bay.

Perfect place for a lovely Sunday lunch after a stroll along the coast

Only addressing the restaurant in this review. The establishment runs off it's picturesque location, and gives the image of being high quality but just isn't. The restaurant is standard food, presented nicely, and drinks at a premium price for a great location / views. I don't actually have a problem with any of this - the issue is with the staff/service. The cliff has a huge problem with staff retention and turnover, the amount of people there with experience is very limited and the large group of young service staff in the restaurant lack training and direction from senior staff - through no fault of their own. The table service is exceptionally poor, they lack confidence, charisma, conversation and the most basic service skills. The management need to take responsibility and work on developing these young people and thinking of their futures in the hospitality industry, the end goal to be employees they can be really proud of - and match the quality of the great sea views.

Only there for dinner xx but lovely as always xx

Beautiful hotel, nicely kept rooms and extraordinary views. Only let down... the food. Expensive for what it was, most dishes a weird mix of hot food on top of a base of cold food and most of the time, pretty meh. Seemed like the chef was trying too hard to be "cheffy" and it didn't really work out.

This was a highlight to visit .The staff all very friendly. The rooms clean and well cared for . The evening meals very good The location is beautiful.

Wonderful lunch at The Point in this fabulous hotel. Delicious food served by Scott who was friendly and welcoming. Spent a glorious time siting on a bench enjoying the stunning view of the Bay….brilliant. Would love to come and stay sometime.

We had an amazing weekend at the Cliff.

Spa was great, food was good but a bit over priced.. paid £80 for a standard double room. It was room 131 so was close to the lift and the sound was enjoying, plus was close to the store room and boiler room so was quite noisy. Shower was good, plenty of water pressure. View was non existent.

Lovely overnight stay ! Staff are friendly and helpful, Had a great meal in the restaurant too ! However , the room was quite close to the boiler & was noisy early in the morning !

Afternoon tea and evening dinner didn't stay overnight. Spectacular views.

Stunning venue for any occasion, weddings, any celebration, golf breaks or just a relaxing night away, delicious meals, breakfasts, reasonable priced drinks here. Accessible rooms, lifts and ramps through out the hotel. Beautiful beaches and walks around to explore

Beautiful location, breathtaking views and worth evey penny we paid.

Nice place. Room was very warm..had the budget room at £98. Lovely comfy bed. Clean and cosy. However right next to lift and omg the ding dong chime from lift drove me mad. Breakfast is excellent in quality and service. Would recommend for one night stay

We love this hotel and look forward to returning. We vist about three times a year 😀.

Nice location, the staff are attentive and pleasant, but I felt a bit rushed to eat up, pay and leave. The food was reasonable but nothing special. In fact I was never really made to feel welcome. I think I will return again just to make sure I'm not being unreasonably harsh.

Absolutely shocked, I had a gift from my daughter to have a spa weekend of which I booked. So looking forward to it after having a Mother's day lunch last week at The Cliff... This morning I woke up ill and I sent an email at 8am explaining I was poorly and I would postpone. I had a call at 3pm to ask where was I and I explained I cancelled at 8 am, I then have a call at 19.45pm to ask where was I ? Again I explained I was poorly and that I sent an email of which the receptionist replied, well the booking is not refundable or move to another day. No customer service, just advised " did you read the terms and conditions" . I am absolutely shocked, to think I was going to book my wedding there also ! Forget it 🥺 Reply: I have got quite a few friends you have let down Cliff Hotel, shame on you to treat anyone like this let alone locals !

Amazing experience. Start to finish.

I visit The Cliff Hotel regularly for the Spa that is very relaxing and a lovely environment and for food which is always delicious. I have stayed in their hotel rooms which are modern clean and comfortable and great place if you are getting married or celebrating a special occasion.

A very civilised lunch with the family in the point bar. Staff were very helpful and polite, Food was hot and tasty, with no long wait either.

A truly fantastic venue , location and service. A surprisingly challenging short 9 hole golf course....on a windy day :)

As mentioned at reception, stayed for 2 nights and had 2 instances of terrible customer service, first at check in then at breakfast. Breakfast was not pleasant at all, just tasted like grease and I left hungry. Peaceful location tho.

We recently stayed here for our anniversary, lovely hotel, rooms were fantastic, clean, tidy and the the bed was really comfortable, the staff were really helpful and friendly, we had an evening meal which was delicious, we will definitely be going back here when the weather is a little better,

Had a sunday roast, ideal if your hungry as it's a carvery with a good choice of vegetables and nice gravy, but, the Yorkshire pudding was not nice, it tasted like it was cooked with old oil and the meat was a little dry but the gravy sorted that. Overall good value especially if your hungry.