The Chelsea Harbour Hotel & Spa in Hammersmith and Fulham - Phone Number, Reservations, Reviews

#Awful experience #Stressful #Painful #Awkward. I bought my wife a 50min deep tissue massage as an anniversary present. My wife has had deep tissue massages at lots of other spas - all of which she found enjoyable and therapeutic. Not here! It began with the therapist interrogating her on why she wanted a deep tissue massage. When my wife asked her to apply more pressure, she then did so in a very forceful and painful way with just her elbows. At one stage the towel from the massage table fell on the floor and the therapist did not notice or bother to pick it up. My wife said nothing as she was afraid of the reaction she would get. When my wife raised her concerns with the assistant manager she was not listened to. This experience was everything a spa experience should not be, it was stressful, painful, embarrassing and un-relaxing, basically my wife could not wait for it to be over. If you want to spend over £100 to have a bad time - go here!

I was here for a conference and it was very good. However at a business lunch in the hotel restaurant the service was slow and the staff confused. It took TWO HOURS from ordering my food to receiving it. Needless to say that at a business lunch this was inconvenient and awkward.

The hotel rooms are nice but definitely need refurbishment. The staff are 5 star, everyone we spoke to was very polite and helpful. Overall, nice hotel and reasonably priced. Would stay there again as long as the price was right.

Room sizes are good but very noticeably dated. Good service by the team at the front office and the location is nice.

I don’t recommend coming here. The hotel is old, the rooms are bad and had all sorts of technical difficulties and their assistance were poor and slow. One of the technical difficulties are the bathrooms. We’ve been to 2 rooms and the toilets were hard to flush, you have to try and flush it about 6 times! The only right advice is to not come here and I don’t see how this place deserves stars..

I stayed for 6 nights, one of the worst experiences I have ever had. There is no room service, no front desk service, nothing. You are literally isolated. Whenever you ask the front desk, they tell you that the system is working. Finally, one of the front desk employees admitted to me that due to the renovation work (which is done in the summer season, which gives you the impression that the hotel management does not care about what will happen to the guests in the middle of the season, and it is supposed to be postponed until the winter), there is no communication network in the hotel, but the policy is not to inform the guests. They lie to you with rude suspicion.

They have a very good team, especially Luz she was very welcoming and helpful to us. Here smile and support never stop 😍

dirty rooms and horrible costumer service. I booked marina view and got a wall view.

My stay was ruined by utterly incompetent Guest Services. Room decor tired and dated for the price tag. My friends suite had ancient french doors that you had to use your full weight to open only to reveal a sad, unloved balcony with rusted furniture

Our stay at this hotel fell short in many ways. The service was abysmal. On our first night, we had to wait over two hours for sheets for our sofa bed, despite making two calls to housekeeping and two more to the front desk. Shouldn't the sheets already be in the room? We didn't get to sleep until after 1AM. The next day, we waited over an hour for dinner in the Anchor Hotel lobby, and it took 40 minutes just to get our tea. Additionally, when we asked the front desk about rates for an extra night due to a change in our travel plans, the staff member promised to check with reservations and get back to us. However, the next day, he had completely forgotten and was unhelpful. I gave the hotel some credit because the rooms were spacious by European standards and very clean. However, our suite's toilet had flushing problems. Moreover, the front desk staff frequently asked us to write reviews and prompted us to remember their names in a weird rhyming manner whenever we voiced our complaints ("My name rhymes with Mojito"), without addressing our issues. Super frustrating. It didn't seem like anyone actually wanted to provide a positive experience for guests; they were more interested in asking for reviews without doing any of the work. This review prompting wasn't just frustrating and disappointing, but also weird and unlike anything I've ever experienced at other hotels. Overall, this was a frustrating and disappointing experience. The service deserved two stars. The rooms were nice and clean, which was our only positive experience. This hotel certainly did not provide a true 5-star experience. Additionally, I am having issues getting a full reimbursement for my security deposit. Location is safe but not well connected to public transport. AVOID!

My recent stay at The Chelsea Harbour Hotel was deeply disappointing due to the poor service provided by Azhur and the front desk staff. From the beginning, it was clear they did not have our best interests at heart. We dropped off our bags at 1pm and confirmed that our room would be set up for three people. This had been assured via email by Bia Bunch. However, at 5pm, the room was set up for only two. Bianca at the front desk assured us this would be fixed by our return from dinner. When we returned at 11pm, nothing had been done. Azhur and Bianca promised to bring up sheets to make the sofa bed. After 30 minutes of waiting, we had to call and chase them, wanting only to sleep. By midnight, Azhur arrived, only to discover that our "sofa bed" was just a sofa. This is unacceptable for a 5-star hotel, especially since we paid for a suite to accommodate four and had written confirmation for three. Their only response was that they were fully booked and nothing could be done. This is not an appropriate response, especially since this stay was for a special occasion. As a result, I had to sleep on an uncomfortable sofa with makeshift bedding. My sleep was disrupted, and my experience was ruined by having to chase staff for basic accommodations until midnight. I am profoundly disappointed with the customer service at The Chelsea Harbour Hotel. Smita at the front desk acknowledged the unacceptable nature of our experience and assured us that a full refund would be approved. Given the circumstances, this is the only viable solution. Regrettably, my stay at The Chelsea Harbour Hotel did not provide the restful and enjoyable experience I anticipated with my family. Instead, we were left feeling let down, upset, and completely disillusioned. I deeply regret choosing to stay at this hotel and hope that my experience prompts a serious review of their customer service standards. We are still waiting on the refund and for the hotel to show any empathy, don't bother staying here.

And smita was very kind a funny to talk with.

The fruit salad was fantastic and very fresh

Overall a very nice stay with a helpful and staff orientated team.

My wife and I recently stayed at the Chelsea Harbour hotel. We had a stand out service from Victorio in the hotel restaurant. We would also like to give a mention to Smita on the front desk!! Both mentioned, went above and beyond to make us feel very welcome with a 5 star service 😊

Reasonable hotel to stay at for business trips. The spa, gym and swimming pool area is in another side building. The massage was great. Stay and food was okay, a little pricey, however our main issue was some waiting staff not being able to speak clear English or understand what you are saying to them, especially during breakfast and lunch orders.

The place is very enjoyable, especially since the view of the harbor is very beautiful, and there are all the services required for rest and relaxation.. In addition, the staff is very cooperative and comfortable to deal with.

Rude manager with attitude. I booked the room a month ago with 2 single bed. I have been told there was a water leaking because of that The manager forced us to stay on sofa bed. I didn’t accept the offer. I was with my mother who is 71 year old. They put a single folding bed in the living room which was very small and uncomfortable. Also they took £200 deposit after 8 days I have just found out they charged me £85. I called the hotel they told me because of car parking. I didn’t bring any car with me and never used the car park.

I had an underwhelming experience at your spa on 24th April, which did not meet the expected levels of comfort and service. I bought a day pass aiming for a relaxing day using all your facilities, but instead, I encountered numerous interruptions. Crucial amenities such as the steam room and pool were closed until noon, significantly reducing the value of the morning portion of the pass. The schedule was poorly managed, with treatments booked at 12 pm and 1:30 pm, creating long waits in between and a disjointed experience. Moreover, a swim lesson took over the pool right after it opened at 1 pm. The sauna was also out of order, as its door wouldn't stay shut. Additional issues included out-of-service lockers and ongoing painting in the changing rooms, which should not happen during guest hours. There were also hygiene concerns with stained paper cups in the spa area. Accessing services was a challenge; my guest and I were initially refused drinks, and we had to assert our status as paying guests, which was both embarrassing and unnecessary.This visit was far from the seamless and high-quality experience I anticipated.

The view is beautiful i came to this place for afternoon tea but spoke to this amazing lady from reception Ms. Smita who showed us around gave updates on rates and facilities very helpful. Thankyou will see you soon.

Great spa services! I spent a day there with my partner and enjoyed the swimming pool, sauna and relaxation room, as well as a couple massage which was really relaxing. Masseuses Paulina and Dulce were very professional and welcoming :)

No hot water, reception very unhelpful with no compensation. Considering we were unable to take a warm shower over 2 days. Charged £100 for breakfast for 2 for 2 nights, which was poor. Will not be recommending to friends and family.

Great location and views. The rooms are beyond dirty dust everywhere, housekeeping just walked in whilst in the nude. Five star hotel with one star service and cleanliness

An amazing location Amazing hotel And highly recommended

February 2024: Was an absolute pleasure to stay here and one of the best hotels I've stayed in. Consider the little details like the layout of the room which had a decent living room area to a functioning nespresso machine to a bath that was immaculately clean. It was one of the most cost effective hotels out there and would like to say great value for money. Going back to the little details even to just watch TV and have free access to sky channels and chrome cast capabilities to fully unwind with a TV in both the living room area and in the bedroom itself that can swivel round shows the attention to detail. Having a room with a balcony overlooking some of the iconic areas of London was great also with a nice seating area outside. Did not try any of the food or drink or spa this time round as was only here for 2 days on business but perhaps next time. This review is based on reception and hotel room experience. Only small criticism I'd say is the location to find appropriate areas to venture out to for food or anything like that as it seems a bit isolated. Shoutout to Luz who was incredibly classy and polite. Luz I hope you keep in touch feel free to email or whatsapp me those Brazilian hospitality suggestions please! Will be back no doubts in the mere future. J

From the reception staff to the engineering staff, they were very polite and incredibly helpful. Everyone of them had a smile on their faces. I genuinely felt at home and truly welcomed.

Chelsea harbour hotel is a 5 ⭐ , luxury ambience and best view from room . It's great hotel in Chelsea and in London

Great hotel, fantastic food and lovely staff. Bianca was incredibly helpful during check in!

I had not stayed here for a number of years and had fond memories of this hotel, but was bitterly disappointed with my recent stay over the holidays. The one single request we had was not fulfilled, which we wouldn't of minded if I hadn't of confirmed it twice, by both email and phone call to only be told quite rudely once arriving at the hotel that this request had been completely disregarded. The whole trip was quite ruined by this, to be fair the duty manager did his best to resolve the issue, but it was too little too late at this point. The rooms are dated, as are the facilities but comfortable enough but in general it needs a renovation to maintain that 5 star badge

The spa was lovely with a polite and helpful lady on the reception who was a pleasure.

Spa terrible, not a spa, just a pool with kids running through it and even conducting swimming lessons! Air conditioner noisy and told nothing could be done. Definitely not 5 star.