Based on 2 opinions finded in 1 websites
Based on 2 opinions finded in 1 websites
Nº 172 in 187 in Fermanagh
Opinions
Excellent quality food and wine all served by attentive friendly staff . Try the Kettyle steaks you won't be disappointed
229shaun . 2018-02-09
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Yo, mi compañero y mi hija de 18 meses decidimos ir al hotel Lough de Río Erne para un domingo carvery después de leer críticas en Tripadvisor. El peor error jamás!!!! Cuando llegamos allí a las 2 de la tarde, no había mesas limpias y nadie alrededor. Nos sentamos en una mesa que estaba relativamente limpio (pero había sido utilizada) y esperamos a que un camarero/camarera. Después de esperar 10 minutos mi compañero fuimos a buscar a alguien. regresó con una camarera y ella nos dijo a subir y ayudar a nosotros mismos y que el chef ayudaría. Fui a conseguir algo para nuestra hija y me sorprendió encontrar apenas queda algo. Pedí el chef si había otros vegetales que guisantes y me dijo que había sido demasiado ocupados para hacer más!!!! Se cortó dejarme un trocito de Turquía y me ayudó a mí de patatas y guisantes. Mi pareja y yo tenía un tazón de sopa y preguntó si no sería más verduras viniendo. dijo La camarera que sería sólo unos pocos minutos. Como esperamos una familia de 5 llegaron, ponen sus abrigos y fuimos a comer algo. Mi compañero había sido tener la suya, así que me fui a través de él. yo estaba parado detrás de la familia 5 y estaba esperando para ser servida, notando que casi no había carne y todavía 3 personas para ser servido. Yo le preguntaron si había más carne, que me dijeron que no. Se ofreció a calor me un plato de Turquía de ayer. Me dijo que preferiría no tener recalentados sobras y luego fuimos a decir la camarera que nos íbamos. Ella me ofreció algo del menú, pero me explicó que había venido para un asador. dije que pagaría por lo que habíamos tenido (2 tazones de sopa y una porción del pequeño niño). la dejamos y nos fuimos a pagar y sorprendió being charged £7!!!! fue un desastre absolutos de principio a fin, el comedor era un desastre, no había comida y nos cobraron 7 libras por el placer y 2 tazones de sopa con un trozo de pan duro wheaten. aprecio que hayan sido ocupados, pero el asador es desde el almuerzo hasta la cena. pensé que lo he hecho no sin verduras - olvídate carne!! El chef debería haberse hecho las camareras conscientes de que no había carne, y la otra familia nunca debería haber sido sábado. Estoy absolutamente horrorizados por nuestra visita y me han sembrado nunca de visitar allí de nuevo!! Terminamos yendo al otro lado de la calle a la mayfly y tenía una hermosa comida de 3 platos por £14 - el precio de 4 tazones de sopa en el hotel Lough de Río Erne!!! Nunca he tenido una mala experiencia en un restaurante del hotel!
angelic_monster . 2013-04-29
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12 Opinions
Had to give 1 star to leave a review. Went in on a Saturday night ordered a mixed meat starter was attacked by a swarm of small flysheet at the table, me and wife were the only people in heard 2 dings from microwave and the food was brought out. Well the dips were that old that there was a dried skin all around the chilli mayonnaise the lemons were dried up so I cancelled my main only to be told its already been done ild only been in for 4minutes and the starter was done and served and the main already sorted,so said I was in for fresh food which he argued it was being a chef for 34years I found this beyond believe so up and left. Was going to stay for starter but when he was trying to con me decided not to. Can't say what food tasted like as never had any.
20 Opinions
Visited lough Erne last weekend with my partner - room 125 under Devlin. I have always wanted to stay here as I often enjoy the historical sites in Enniskillen like Florencecourt. We stayed on sat night - checked in around 3.30pm so not to late - No door-man at all....so had to drag out our suitcases and no doorman even at the time of check-in so we had to carry our own suitcase to room. Any 5 star hotel who doesn't have a door-man is seriously lacking attention to detail. We checked in - and room was overall very nice. We had lough view room. The room was very warm considering I did turn off the heating but was still very warm and bathroom - for me thats fine as I like it warm - mid 20'sc but for anyone else this wouldn't be ok. We did a nice walk around the hotel estate and after went to the lounge area for drinks - Major issues here - 1. all young staff 19 year olds - anywhere that has largely such young staff in 5 star is always red flags for me as they obviously don't know or understand 5 star customer service. For example she brought us cheese board - no napkins or knife..saying that there was also 4 crackers so my partner had to go looking for her. The lounge area felt like being in a mums house - rather than a relaxing hotel lounge. The bar and lounge are next door so overall this area feels very small to stay in. After that I wanted to dine in the formal dining restaurant - I booked the grill but after seeing the 3 star reviews on it I didn't wish to dine there - I also see they changed the menu for the formal restaurant which suited me much better being pisctarian - HOWEVER when I looked at this restaurant before staying the menu was completely different. They told me they are fully booked - so I went to the grill room. The grill room NEEDS FULLY CLOSED ASAP. I would not allow another 1 person to go there if I was management. Food is so bad they can't even get a standard vegan burger right. Bill was around £130 for the worst steak my partner ever had and the worst burger I have ever had. We then went to the bar as they said music started at 9pm. The guy singing was good however he finished at 9.55pm....so we were left with zero entertainment on a Saturday night. Again the service in bar was all 19 year olds..I asked for grapefruit in gin - didn't bring it..then said she would get some and there is none. So I said thats ok I don't want drink..within 5 mins she found grapefruit. I wasn't being fussy but I drink gin with the correct garnish. Sunday morning - I had breakfast in the room as I couldn't be bothered with the 19 year old staff forgetting items. The food was better than dinner and overall we were happy with breakfast in room. When we checked out I seen there was 19£ charged for breakfast - I knew there was 10£ tray charge which was fine and clearly on their menu - however they charged 9£ for 2 cappucino's - I said to receptionist it did not state this on the menu - but she kept saying '' its normal in 5 star hotel for this ,filter coffee has no extra charge '' lol I only go to 5 star hotels so I can tell you this is first time I have been charged extra for the type of coffee I have. I couldn't be bothered arguing with her over 9£ - so we just paid. I want management to REFUND my partner and to correct their menu in room if this is the approach this wish to do. I do not mind being charged for something if its clear price but I wouldn't be charged for an item that does not state so on the menu - a coffee is a basic at breakfast. Overall if your a golfer and staying here just for golf im sure its fine 1-2 nights. For couples its terrible.