The Black Horse in Brent

Excellent friendly service from Kristine Burger and skin on fries lovely

Had sticky toffee and custard served by Hayley,very polite 😃

Kristine was lovely good server, friendly every time I’m there with friends/family

Food is pretty awful. My burger was a gooey cheesy mess with blackened lettuce leaves inside. The staff were very friendly

I come in here regularly and always love being served by Kristine. She's a lovely lady and very attentive and polite.

Excellent pub and very tasty food with good size portions with friendly and welcoming surroundings and staff... Highly recommend

Our server Kristine was amazing and was really friendly

she kind and friendly and caring and nice person and Helping person 💕 KristineFromALanna

Great experience, good food and very friendly staff!

Kristine was great, food was lovely

Love it here my local. Kristine was great with service today as always x

Kristine was a great host, attentive to our needs. Thank you.

Lovely relaxing atmosphere at The Black Horse. Hayley & team, including Lasharn & Kristine are always very welcoming & provide great service. Food & drink is always good. Nice place to meet up with friends.

Very busy and not enough staff, took a long time to order a drink and then along time to order food. Not everything was available on the menu. Food was excellent and they did clear our table, staff on the night worked really hard.

Great pub and food. Although sometimes they are out of stock. Last time a lot was off the menu which was a shame. Otherwise no complaints. Has proper cider on tap too.

On the 15/10/24 I had my wedding reception at the Black Horse Sudbury. All I can say is wow, what a wonderful day. The staff reserves a space for use. Service was excellent, and the food outstanding. Totally recommended this establishment. Thank you to all the staff. Malcolm and Angelita

Lazy and uninterested bar staff with disgusting attitude. Been going there for ages, have to now find a better place

Delicious food and fantastic service ❣️

So sad to say but the lady took forever taking my order and messed it up from the moment I entered she screwed my drink up and then later the food order took 10 mins to apply a discount! The chicken was bland and felt like it wasn’t fresh..

Food is good for pub food at a reasonable price. Staff are friendly and helpful. We had a mid week meal, and the haddock and chip was lovely and fresh. The hunters' schnitzel chicken was amazing.

Great , friendly service from Kristine

The staff were run off their feet as they had a party to deal with, the staff were very helpful abd the food came quickly

Very good service with Friendly Kristine

Excellent food and atmosphere! Thank you divya for looking after us and providing fast and professional service !

Good place to have a quiet meal and tipple. One of the last pubs in the area, thank god its not a block of flats yet. Thank you Ember Inns, appreciated

THE PERFECT PUB I dont have any affiliation but whoever designed the decor, whoever looks after it, all the staff are are attentive -everyone is really trying their best. It’s a fantastic comfortable and roomy pub. Even the Gents doesnt smell like a gents ! Thank you. Lovely lasagne and Ghost Ship ale.

Divya was excellent & attentive. Atmosphere is always good. Food ok

Lovely lunch and great service by Kristine 😁😁

Amazing food and drinks and lovely staff. One of my favourite pubs to visit

Good food and service for a late lunch, thanks again to Kristine for looking after us. Maggie, Lauraine and Martin.

Fall From Grace - Over the years my family and I visited this restaurant on many occasions to celebrate birthdays and get togethers. Unfortunately, during a recent visit we have an awful experience. At first it appears ok but when you start to order food and expect to relive that’s lovely it evenings, you realise that’s no longer possible. You now can only order food at the bar or from your table due to only having two staff members working, managing an entire restaurant. When going up to the bar, our order for 9 people was read out in order of each person, clearly with only minor adjustments like change chips for mash etc. Initially, there wasn’t any problems with this and were went back to our expecting a lovely meal. After a while we received our starters, which was only two dishes. The team came over and collected our empty dishes. So time then passed, roughly 40 mins and we started to get concerned. None of the staff had returned with our food or to check in. We went up to the bar to investigate when we would receive our main dishes at which point what appeared to be the Manager stated you must tell me when you’re ready. This was never explain to us and we then disappointedly returned to our table. With 2 mins, we then started to re your mains, we asked how they were ready so quick which they stated the dishes had been ready in kitchen waiting for us. Obviously, without checking we knew this meant, most likely they would be cold. We were correct but after already waiting so long we decided to eat them anyway as it was already getting late. After two dishes coming out the next followed. They weren’t what we ordered so we informed the waitress. We explained what we ordered so she returned to see what had gone wrong. She then returned with the same dish, but added peas which was still not what we ordered. Moving forward past the cold food, non edible steak meal, lack of communication and disappointing service we decided to leave. When ask for the bill which was incorrect. There were items on there that weren’t ordered and well as being inputted incorrectly regardless set menu and prices. One of our party even went to explain to the manager how to input this into system due to previously working in a similar venue. They was happy with this but after getting the bill wrong again turned on my wife, telling her we needed to pay the bill and leave right away. We paid and left. This evening has to be one of the most disappointing and frustrating nights. We were there to celebrate an amazing ladies 88 birthday who has attended this venue her entire life. She even blamed herself for picking this venue for that night. Such a shame that once a lovely venue and well run venue has ended up like this. I don’t think we’ll being returning any time soon.

It is disappointing to have to write this. As a family we have been coming here for years for all celebrations and a cheeky lunch now and then. It is a firm favourite of my grandparents so has also been their first choice. Last night there was 9 of us celebrating my nans 88th birthday. Food was ordered by myself at the bar, which I had written down for ease (luckily I did) the food started to come out and a few things were wrong. My daughter’s sausage and mash came out as sausage and chips, we had to send it away twice as it kept coming back as sausage and chips. My son got his main before her starter. Nachos had to be returned as they were stale. Please note our family have never sent back food, we are not those people usually. The steak came out and was unfortunately not edible. When it came to paying the bill (luckily opened a tab) the lady in charge kindly advised she would remove the steak, and we decided to cancel the desserts. She also offered us 10% off for the inconvenience. The bill came and was wrong as she hadn’t added that 4 of us had the evening set menu. After over an hour helping her and using my written down order to get the right bill, the lady in charge became very frustrated. She gave us the bill with no 10% as promised. When we questioned her she laughed and said no, you have made this too complicated and it’s your fault for not staying the order was from the evening set menu (even though we 100% did and I showed her the order I had written down to prove it) we paid the bill and just expressed we were really disappointed. The mains came out an hour after kids food and starters. She said that was my fault as I didn’t tell them we were ready. Drinks ordered on the QR code took over 20minutes and it was empty. I’d rather leave no review than a bad one, but the way we were treated was honestly terrible. Will not be returning and that manager really shouldn’t be doing that role.

Krishna Is Very Good Serving Nice

Nice family pub, great food and beer garden

Great service friendly staff nice and clean xx

Kristine made us feel so welcome , always service with a smile ☺️

Good food. Excellent service. Easy parking

Surprising good!! Staff and service very good. Food excellent.

Brilliant family friendly pub and great food really enjoy all my visits here

Kristine , she very lovely lady. She served us and food was great.

Really good service. Very polite made to feel welcome. Was look after vary well by Kristine. Look forward to returning soon.

Enjoyed our visit, nice pub, food is good, service is great, Kristine is very helpful

Very friendly, staff were great, Kristine was lovely.

Good for drinks but food is bad. Quite similar to microwave meals and found plastic wrapping in my wife’s dish

What a wonderful pub, beautiful and cosy,was served by Kristine, the food is amazing and the staff and service is delightful,most definitely worth a visit ,if I could give it more stars I would, great experience for my first time there.

Kristine was super helpful and polite. Great customer service throughout our visit from the team.

Staff are very friendly every visit. A lady called Kristine is always so friendly to us & our 2 young children which makes us want to visit again. All the staff are always happy to help you. The food is nice & usually never a long wait. If for any reason there is a wait for food we are always told pre ordering.

Kristine took great care of us!

The service was great and the staff was very friendly (Kristine) and making sure that you were happy. The food was top notch so delicious. A good place to go and eat

Great time & food Thank you Kristine who was our waitress, very friendly & welcoming

Welcomed by Kristine upon arrival. Great service.

Lovely, friendly local pub. Fantastic staff. Steak sandwich was lovely!

Lovely food and service by Kristine as always!

Everything and everyone is so so amazing and delightful

Lovely pub! Food was great! Kristine provided a superb service and made sure we felt comfortable and welcome! Will defo return to Black Horse!

We very much enjoy coming here with friends and family. Reasonable menu with good choice. Ample parking and garden. Kristine is always very attentive when serving us. Thanks very much!

My daughter and I popped in for lunch today, the meal was lovely and the staff very polite (Kristine)

Ordered 2 course with chocolate dessert and the salad with additional apricot fafal....delicious. Thank you for your service Kristine.

Amazing food and Kristine was lovely and friendly.

Whenever I’m in London/Wembley meeting up with friends for lunch, that is the place I go to. Staff are friendly. Thank you Kristine.

What a lovely pub. The food comes out quickly, hot and tasty. The staff are friendly and approachable. Great value for money! Our waitress, Kristine, was wonderful There are plenty of places to sit inside and out. There is a great outdoor space. Could do with a little bit more staging oustide (plants, fairy lights ect) but all in all, love it here.

A few fireplaces, nice upholstery and many windows make every table feel a bit special. Good value kids menu and beer garden make it a safe choice all year round

Very few pubs left to have a nice meal and a pint. Black Horse is one of them. Rear garden and place for smokers also.

Things have changed. The bar staff need training on how to treat customers. The gut who waited on the tables was good

Yes it was a very great experience we got served with laughs and joy thankyou will be back again soon.

Great food and great service Wonderful Kristine served us

Very good ambient with a friendly service and the food is well done and served.

The staff were amazing, especially Tiegan, Louis and Ruth, great customer service, very good with the social distancing, I'll be back very soon.

Lovely staff and lovely food. Special thank you to Kristine for looking after us and making sure we're happy with everything!

Kristine is the BEST! Wonderful food again

Amazing place excellent food even though they did not have kind of salad. So if you are planning to have salad please do call first to check.

The bartender she was bad and very rude and I don’t want her service me any time again she was black and fat If you want know her

Lovely lunch with family we were well looked after thanks

Went for lunch cod and chips, was served by Kristine, very helpful and polite. Would definitely come again 😄

difficulty booking on but excellent food and service . Our group of 10 people were very pleased . Kristine was especially attentive and had a very pleasant and smily way with her .

It was a very nice pub with nice food and service

Great service from Kristine. A new menu was being broken in but the one issue ( missing pappadoms) was rapidly and cheerfully resolved. We got there early in the day so not very busy but there was a small crowd in by the time we left. An enjoyable experience all around.

Excellent customer service from Kristine who served us and also from the rest of the team.

Excellent service from Kristine

Kristine was a wonderful server, very attentful and welcoming 😊

Great service from Kristine and Hayley. Nice local pub. Really like the look and feel since they had the refurbishment.

Great pub and my local. Great food and booze and reasonably priced. It's a nice spacious pub with great staff and a brilliant atmosphere 👌

Very cosy, comfortable, good staff & clean surroundings. Enjoyed... Just a bit too dark in some eating areas. Nice for nighttime though. My server Kristen is so obliging and helpful kind & sincere.

Food was delicious and Kristine was lovely, thank you.

If you are looking for a nice quiet local [wembley] where you can chill with your friends, this is your pub.. There is plenty of indoor and outdoor seating.. perfect beer garden for day drinking. No outdoor screens for football which was disappointing (only because its euros month) other than that I can't complain. The food was decent, its not fine dining but the chicken wings were great. Inexpensive for both food and drink so who's complaining.. All in all a nice place to be. Definitely recommend if your passing through or live locally.

Lovely meal tonight.. Friendly staff and very well organised. Thank you see you again soon. Haven't been here for a while. Food was fantastic. Recommend a visit here

Had a great meal with family. Great meal and service from Kristine.

Kristine was helpful and polite.

Popped in for lunch. Kristine served us, made us feel so welcome. All the staff are friendly and kind. My friend has had a stroke and Kristine is so relaxed and chatty with her, she doesn’t feel like an ‘ inconvenience ’ as she does in other places. Food was delicious even the side salad! Would recommend and will definitely visit again. Like the sound of the Friday night curry club…

Lovely pub with lovely staff. Food also decent. Thanks to Kristine for the drinks assist.

Great space to work in during the day. Quiet and peaceful. Kristine was great with her service, made us feel very welcome

Very nice decor and friendly staff. I had the sausages and mash which were great - lovely creamy mash. The lunch deals are very good value.

Nazzzz was vibes!!! Customer service 10/10!! Defo recommend taking a pass!!!!

Really enjoy The Black Horse's yummy Sunday roasts and cosy, welcoming atmosphere. I've added it to my barguide.london site too!

I am sad to write this. The Black Horse has been our go to place for a casual bite with family or friends for over 5 years now. While we have had good visits in the past (although service has never been welcoming), on this occasion we visited for Father's Day. We waited for nearly an hour for starters to come to the table (these tasted fine) then our mains came out after a substantial delay. My father, who is diabetic, was not feeling the best after he had waited so long for the food. Dishes that we chose, were not available (grilled sea bass, chicken and leek pie, no cod for the fish and chips) and no one bothered to apologise for the food being late once it eventually came. My parents both ordered fish and chips but the fish batter was so overdone that they were basically eating batter! I ordered a grilled chicken burger (asked for no bacon) and, while the chicken was juicy, the burger was constructed in such a poor way with only the tiniest but of lettuce and cheese. We understand that it was Father's Day but the pub was not heaving with customers. It was also the night of the first England game of the Euros. The pub may have been short staffed. If they knew was going to take ages to come out, they should have warned us when we arrived (we booked a table for 6pm). On top of that, there was no apology or any courtesy from staff when we clearly voiced that we had been waiting for a long time. I am disappointed, as I feel the Black Horse has been better than this. It is a shame that when people come out for a special occasion, they have to contend with poor service and very late food. We will now think twice about bringing family or friends here for a significant celebrations, such as Father's or Mother's Day or any other national holiday.

Shockingly bad. Go anywhere else but here for a meal. It used to be good which is why I booked a table for this special occasion. Severely understaffed. Over an hour's wait for a very mediocre Father's Day lunch.

Great service, excellent place to go. Recommend the gaff

Nice food and drink. Excellent waiter

Hi have been coming to the black horse for a while. Naz is a fantastic member staff always good atmosphere!

Naz in management was a breath of fresh air, there was a slight problem with the bill and she was very accommod ating. She made sure me and my family did not feel embarrassed and put customer service first. I will definitely come back