Based on 4.983 opinions finded in 3 websites
Based on 4.983 opinions finded in 3 websites
Nº 1486 in 3448 in Manchester
Nº 99 of 248 British in Manchester
Opinions
Great facilities and great services, staff very friendly and helpful.
sabia begum . 2024-10-22
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No airco in the room, and the default was setup to 25 degrees centigrade without a quick way to get it to a reasonable temp.
Bastiaan Roosen . 2024-09-21
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Very surprised and a great stay.
Michael M . 2024-09-18
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We had a very nice stay at the Midland, the room was nice and clean, and the bar at the end of the evening was fantastic, with knowledgeable and helpful bar staff. The breakfast was also really good, and good quality. Overall this good value for money.
Andrew Shotton . 2024-08-23
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I love it here for the chilled out vibe. The rose champagne is gorgeous. It was lovely to socialise and people watch. The staff are friendly and present. The service can be a bit slow when you’re waiting to pay but we were not in a rush so it didn’t matter.
JennyI2 . 2024-08-11
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Dropped in for breakfast but was a tad disappointed. The surroundings are most attractive with a strong sense of the past but the food was not what was expected with a distinct look of having been cooked some time before. Suspect that it was prepared earlier for overnight guests. Nonetheless, would consider a stay here on our next trip into Manchester.
Tam Sime . 2024-07-27
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Too hot in there with all graduates and guests
1NZ . 2024-07-27
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Vintage atmosphere hotel. Friendly and helpful staff. A wonderful experience. Loved the vintage car at the front.
Arfar Choudhury . 2024-07-26
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The bar was lovely. In particular, we were served by a lovely young man named Alli who was very friendly and professional. Had some great food too
Jake Mackay . 2024-07-21
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Lovely place, after the amazing refurbishment-my room was huge and beautifully fitted out with everything you needed.
Jaki Salisbury . 2024-07-21
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Special thanks to Todd at the lounge and champagne bar for his amazing customer service and dry wit and humour we owe him credit for making our extended honeymoon a fabulous stay at the midland. The spa was also 10/10 I can’t remember the time I was so relaxed. We’ve stayed in every luxury hotel in Manchester more than once and the midland can’t be beaten.
Jennie Murphy . 2024-07-20
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Fantastic service, lovely drinks. Room was immaculate. Room amenities were excellent. Bathroom had cracked tiles and needed refurbishment. Everything else was amazing.
Michael Deery . 2024-07-20
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Lovely hotel, good food and good service
Marium Haque . 2024-07-19
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It is a good cozy place and it is in the center of Manchester, it is recommended.....
Gustavo Adolfo Perez Giron . 2024-07-17
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Afternoon tea at the Midland hotel Manchester is a must.
Susan Aktas . 2024-07-17
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Lush. Very well appointed room.
Nik Rowley . 2024-07-14
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Nice hotel this ... right in the centre of the city ... nice and quiet at night .. breakfast was great too ... only 1 gripe .. we arrived back in round 11:30pm and my wife wanted a cup of tea from the bar whilst I had a pint . The hotel couldn't provide a cup of tea ... i even asked the bar manager who whent to have a look . .. but couldn't make one .. 🤷♂️
Ian Chadwick . 2024-07-13
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Midland Suite is fantastic, more like an apartment. The reception team was absolutely brilliant 👏 and could not do enough for you. Thank you so much. You made a real difference to our stay and are the stars of the show. Tried to get some food not long after we arrived, but we were told there was no space, Found the chap in the restaurant quite rude in his approach. Then, we decided to have a drink and order room service. Bar staff are not particularly great. Waited a long time, and we weren't even acknowledged. We only stopped for one drink, and it then took us over 20 mins to be able to settle the tab. Room service was great for what it was. Expected a better quality breakfast for the price, but the overall experience did not disappoint.
Red OrDead . 2024-07-13
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It's an excellent hotel with good customer service.
Santos Perez . 2024-06-27
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Amazing atmosphere that takes you back to the grand old days.
Vasco Botelho . 2024-06-25
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Very friendly, professional staff, especially the young woman on reception . Beautiful clean rooms
Janet Phillips . 2024-06-23
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Used the bar area which is good
Peter . 2024-06-21
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Has been one of the best hotels in the city but needs the bar to be staffed and look after customers. Overall good but it could be great with a few small tweaks. In this day and age, the little things will keep you on top of the ordinary
William Wilson . 2024-06-20
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Great experience at The Midland, the ambience, food and service were just fabulous, and I can't wait to return for the same event next year. Thank you everyone.
Julia Kovacs . 2024-06-20
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Nice bar with a good range of drinks, but I found the service friendly but slow and expensive. The decor and atmosphere really good
Travel for events . 2024-05-23
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I recently stayed at The Midland and I was impressed with the hotel's grandeur and history. The hotel is located in a great location and the staff were incredibly friendly and helpful. The room was spacious and comfortable, and the bed was incredibly comfortable. I would highly recommend this hotel for anyone looking for a luxurious and historic stay in Manchester.
Daniel Dunn . 2024-04-28
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Great hotel, loved the complimentary access to the spa.
Carwyn Owen . 2024-04-26
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Lovely Victorian pile. Everything done right!
Chris Sluman . 2024-04-24
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My friend and I had afternoon tea at this elegant hotel in the heart of Central Manchester. The whole experience was a delight from the quality of the afternoon tea to the service and the tea room where it was served.
Karen Greenwood . 2024-04-24
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Me and my sister came for a spa day on Monday 17th October 2022, we both had an amazing time from start to finish, all hotel and spa staff were very friendly , helpful and always smiling , always asking if everything was okay. Afternoon tea was lovely , all food was fresh and served very quickly , all staff in the tea lounges area were very kind , helpful and professional. Thankfully we had chance to try out the spa facilities as not many people were there at the same , all were very clean and relaxing. I especially liked the changing light within the pool as it really sets the atmosphere. We had spa therapists Eve and Jessica , they were both amazing , very professional, very hygienic and tidy, very kind and friendly , explained what our treatments included and told us how to prepare ready for the treatment to begin. Treatments room was spotless and relaxation area was very tidy, clean , spacious and relaxing . Would definitely be back , shout out to EVE and JESSICA!!
Jade Gould . 2024-04-23
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A wonderful, calm host and the breakfast has a huge choice....
Cecile Chevalier . 2024-04-23
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We popped in here on the off chance we could get a table and the drinks and surroundings didn’t disappoint. It was busy when we got there so were shown a table at the back of the bar. We did have to wait a while for a drinks and the bill - but overall it was just lovely to talk and chill in a lovely calming atmosphere
JennyI2 . 2024-04-22
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Beautiful historic hotel, really clean, great smelling bathroom products (Elmis), big soft towels. Only problem was I could here a buzzing noise all night, thought it may be fridge but as very tired I couldnt find how to switch off. Very good breakfast, great selection. A little slow at the bar even though a few staff were on and not many customers. Overall a great stay
Kim McLoughlin . 2024-04-22
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Lovely afternoon tea. Great warm scones, selection of jams all the food delicious. Staff very friendly and very varied menu of drinks.
nina lees . 2024-04-22
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Absolutely amazing hotel. Love the boutique look and the rooms were fabulous and very roomy. The facilities were top notch.
Kath Milne . 2024-04-20
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Great hotel located in a great area in Manchester. Staff are really helpful, currently enjoying my stay here at Midland hotel.
Nawal Ali . 2024-04-19
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The hotel is great! Outstanding service and the rooms are very comfortable. Very well equipped
Adriana Olaya . 2024-04-16
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Stunning place to have a meal and a drink waiter insisted he bought water glasses out of the restaurant and into the lobbey were we had drinks
Dan . 2024-04-16
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Good experience at this hotel, staff were helpful, room was very tidy, some of the areas in the lobby could do with some maintenance. Other than that good overall.
wasim ahmed . 2024-04-14
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Where the Beckhams had their first date
dabao “宝哥” . 2024-04-13
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Came in for afternoon cocktails and it was amazing.
Karen Rowland Barnes . 2024-04-11
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A real touch of class and a great place to spoil yourself.
Pete Lorenzelli . 2024-04-09
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Only had a drink but great place to go.
Lee Martin . 2024-04-09
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I'd booked The Midland as a gift, choosing an executive room as it was a special occasion. Really disappointed to then recieve a message from the party to say they had to complain as the room they were put in was not executive. Given the prices and the acclaim The Midland has I find this unacceptable and given the fact, as I say it was a gift made me feel let down and embarrassed. In response to your reply. 'If you give us a chance to earn back your trust'. Is this to be at my expense?
Elizabeth Shenton . 2024-04-06
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If the Midland tried just a bit, it would be a four-star hotel. As it is, it’s just “Mid”, as the youth say. The pros: - beautiful, iconic building with architectural flourishes inside and out. - comfy-ish bed. - good wifi. - nice lobby, nice enough rooms. - great central location in Manchester. The cons: - 11am check-out is miserly, especially when paired with the 3pm check-in. - surly staff appears to be the rule rather than the exception. One person smiled and greeted us over our four day stay. - the card keys stop working every other day, requiring interaction with said surly staff, who make you wait while they pretend to look at something on their desk. 5 April 2024 response to the Midlands Hotel’s 11-month-delayed response to my original honest review: nope. This is my only review of the hotel. I’m just an ordinary traveller, not some hack reviewer looking for ‘likes’. Good to see you can ‘respond’ to what sounds like a common and reasonable set of legitimate complaints, rather than simply address the problems…
M S . 2024-04-05
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We had a fantastic stay at this hotel last night. The room was lovely, the place was clean and staff very friendly and professional. The bed was so comfy. The interior decor is absolutely gorgeous. The location was perfect as it was in the city centre and close to everything but also not near any loud clubs. The walls in between rooms are thick as I'm a light sleeper but were not disturbed once by other guests
Emily Smalley . 2024-04-05
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Really lovely afternoon tea! There's a lot, we had to take some scones away with us! Spa afternoon was lovely, a 5 star experience. Staff were faultless
Nicola Davies . 2024-04-04
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Nice enough, popped in for a few cocktails. Quite busy so a bit of a wait. Staff OK not over friendly.
Stacey Holt . 2024-04-03
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Fabulous afternoon tea. The service and staff were lovely and the food was so tasty.. The vegan sandwiches and cake selection were fantastic. Really enjoyable and recommended 😊
Freaky Shakes . 2024-04-03
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Thought the corridors where not well maintained, room service dishes left outside doors for several hours, wallpaper nailed to wall in places.
Gary Hughes . 2024-04-02
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Stayed here on a Sunday night with my partner and 2 friends. Was cheap for a Sunday night but honestly wouldn’t pay anymore than what we did. The rooms were big but not particularly nice considering how nice of a hotel this is supposed to be. The bath was scratched up and dirty, there was a hole and big crack in the tiling under the sink. Housekeeping knocked on the door 3 times before 10am when check out is at 11am. The location is good as it’s quite central. The staff were nice but a bit overbearing having 2 people asking you the same questions at check in. We also made the booking for 2 rooms on the same booking, but couldn’t put us near each other, so one couple was on the 5th floor whilst the other was on the 1st floor. Would stay here again but wouldn’t splash out on an overpriced room.
Amy Clarke . 2024-04-01
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Fantastic afternoon at the Mount Street Saturday sharing experience. So much food, singer was excellent and the service was bang on. I would definitely recommend it.
Lucy Howard . 2024-03-31
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One of the nicest hotels I’ve ever stopped in . Luxury at its finest . Great location and staff were exceptional.
George Harrison . 2024-03-30
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Lovely hotel central to most areas, excellent bar and cocktails are a must have here, if adventures farther afield are required, the tram station is a two minute walk. I would stay again.
J S . 2024-03-28
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Enjoyed Afternoon tea was treated like royalty... absolutely faultless.... departed from the tea rooms to the Bar.... was treated by Todd to exceptional service and he treated my gorgeous wife to samples of the different Pomeroy tipples.... enjoyed every moment
Paul Windsor . 2024-02-14
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Fantastic afternoon tea for my best friend's birthday. Service great and food stunning. Very relaxed atmosphere in a beautiful setting.
Catherine GJ . 2024-02-13
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I’ve always had a love hate relationship with the Midland… after a recent stay and having a pretty high profile complaint it’s always been a disaster booking. This time they was very accommodating, however it’s sad to see some of the old services gone… residents bar? Decent breakfast and good room service is always lacking… But it will always be my favourite place to stay… many memories
Darren Woolstencroft . 2024-02-12
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Great hotel sorry at 2am some low life set the fire alarm off hope you life achieves the full achievement you deserve
robert chadwick . 2024-02-11
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Really disappointed with my stay at midland and the bad service I received. We never received breakfast that we requested for room service. They also didn’t inform us that you had to book a slot to access pool and then would not be accommodating at all.
Sophie Vardon . 2024-02-10
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We visited a couple of friends staying on the top floor of this hotel and had an afternoon tea with them at the Tea Room of the hotel. This hotel is conveniently located, just two minutes walk from the nearby St Peters Square metro station. The room was spacious and clean. Equipped with all the necessary facilities such as refrigerator, tea making facilities etc. Prices were reasonable in relation to its location, provisions and service. The service of the staff was very good.
Peter Tang . 2024-02-06
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My favourite hotel in Manchester. Check out the French by Adam Reid for food.
Jp McMahon . 2024-02-06
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Really beautiful place with fantastic staff and lovely drinks. Always great to have an evening at The Midland.
Tilly Y . 2023-12-22
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Had an amazing experience today at the Midland bar. It was my best friends 21st birthday and Sebastian Wood made sure it was the best possible experience it could be! He was so accommodating and down to earth - he wouldn’t even accept a tip for himself, only for his team who work hard to get him where he is now. Just lovely!! We had such a great start to our evening - the wine was amazing, the service was amazing…what more could you want. We will definitely be back! Thank you for such a great experience Seb!
Claudia H . 2023-05-20
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I bought a Groupon voucher for an afternoon tea x2 with champagne at the Midland Hotel. For only £47 I thought it was a great deal considering it is supposed to be £40 per head full priced. A good selection of cakes and sandwiches, however 2 of the desserts we received were replacements for ones on the menu. We were not informed they would not be available when we ordered. The replacements however were lovely and we were really happy with all the cakes/desserts we got. The quality of the food was good however we both thought the sandwiches seemed a little dry as if they had been sat out for a while. The service was excellent and the atmosphere was nice too. Graduation ceremonies were taking place on the day which meant the hotel area was very busy and the toilets had a queue as well.
Caroline . 2022-07-20
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Invited to bar young girl with attitude when we advised order was slightly wrong. I ordered lager and lime no lime. When asked to bring lime separately she flounced off and came back with lime in a glass that was slammed down. We let it go due to host who works there. Embarrassing for him. Poor bar service from another member of staff later too. Retraining recommended for such a high calibre hotel.
maxinep24 . 2022-02-06
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My husband I came from lunch last Friday around 1pm. The area was not extremely busy, plenty of seating and well spaced out, a beautiful environment. I went to the bar to order drinks, very efficient and given the food menu. I ordered olives, sandwiches, chicken salad and one portion of chips. I was told there was a 15 minute wait, which was about right. When the food came the waiter only brought the salad and my sandwiches. No cutlery so after a while I asked at the barman for some which we had to wait another few minutes. Then I asked where was the chicken on the salad. The waiter said ooh its been forgotten I will go and get it. 5 mins later he arrived with the same salad with a chicken breast on top and said the chef forgot to put it on. Another another delay the chips and olives arrived. My bread on the sandwiches was stale and I could not eat the bread so ate the filling, I did look around for a waiter but no one about. When he finally came to clear the plates I did tell him, his response was sorry. So after waiting for the food, then forgetting the cutlery, forgetting the chicken and the sides no formal apology or even a coffee. I would not recommend anyone eating at the bar area unless things improve.
KerryG986 . 2021-12-13
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Stayed at this hotel. We went to the bar for a drink at 11 pm. No chance. Advised we needed to order room service from room and drink in room ‘in case anybody from outside thought the bar was open’ What’s that all about !! We are residents why vacant we get a drink in the bar. Don’t want to sit in my room. Never coming here again !!! 🤬🤬🤬🤬
Tania B . 2021-12-02
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Slow service . Room for improvement in the food . Bread on the sandwiches was stale . Staff need training on the items what are on the menu. Bar closed at 8pm on Sunday and ran out of Prosecco on Saturday and for a Champagne bar is ridiculous
woodward883 . 2021-11-29
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Well spaced out and relaxing atmosphere even at busy times. Service and staff very friendly and helpful.
Mavis J . 2021-11-07
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Inexperienced staff, terrible service and underwhelming, bland food. We waited 50minutes for a drinks order, waited another 20 minutes to find out we’d been given the wrong food menu. When the food arrived, we waited another 5mins for cutlery, gave up and went to bar to get it ourselves. The salad had no dressing, with lettuce that was an inedible bitter core. We did complain, which is out of character for us but we’d paid £100 each for the spa package. One waiter was a apologetic and offered us a free drink, too little too late having waited nearly 90mins already we were keen to leave. The spa on the other hand was lovely!
lilyb841 . 2021-10-25
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Had a lovely meal with great service. Staff couldn't have helped more and the restaurant was very COVID safe.
paulcS6690SY . 2021-07-02
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Well looked after by LEANNE- we have been very regular patrons of the midland for more than forty years . We where pleased to visit again yesterday after long lockdown and refurbishment, for our usual tea , wine, scones and sandwiches. Leanne greeted us her usual bubbly self and after all this time , remembered our favourite sandwiches and even went out of her way to get our usual filling even remembering our favourite table and accompaniments-what a star , she needs promotion
Dav1j . 2021-05-24
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I had the vegan option and enjoyed everything except for the 'cream' that came with the scones.It had a strange custard type of texture and didn't really go with the scone.There are some great vegan substitutes for traditional cream around and felt they could have sourced something better than this.
dianepalliser . 2020-11-09
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Arrived early for afternoon tea so decided to have a cocktail in the lounge area. After waiting 20 minutes for staff to ask for our order we went to the bar ourselves and ordered. We sat back at our seats and waited again drinks arrived but one was missing! A further 10 minutes passed before it arrived. Halfway through our drinks the waiter arrived asking for payment, certainly were quick enough wanting the money!! Not the best Bellini I've had and won't be visiting there again
Helen C . 2020-01-27
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Loved it here! Fabulously plush decor and wonderful courteous service. Reallly makes you feel special and would recommend to anyone. Superb meeting place and it adds that extra dimension of luxury to your plans. Go have a drink there!
Stay284801 . 2019-12-31
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I am a regular of this place because I find it a fantastic location for meetings. Staff are very good and I appreciate the manager Peter who recognises the regulars and often make the effort to say hello.
bh8888 . 2019-10-03
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Our afternoon tea was disappointing. The sandwiches were dry, inconsistent and felt cheap. It felt that they had been made the day before and stored in the fridge over night. The poached salmon lacked seasoning, there was a barley there ham sandwich and the cucumber...
Katy T . 2019-09-22
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A recent visit to the Midland epitomises what good customer service is all about. Peter is a star, courteous, professional and above all friendly.
Keith D . 2019-08-13
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I droped by the Midland for breakfast yesterday. The breakfast was fabulous (the best kipper I've had in years - completely authentic) and the service quite outstanding. I was served by Beverley, who was perfect - attentive, helpful, timely and in control. A wonderful start...
Paul D . 2019-07-31
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Our server Peter was professional and friendly, worked incredibly hard to give us a wonderful experience at the Midland hotel. If all serving staff were as skilled as peter, what a value added experience.
BalthazarNebuchadnez . 2019-07-25
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Lovely relaxing ambience! Great service. Great place to meet up with friends and family to enjoy a convivial drink!
Jane W . 2019-06-02
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Went for afternoon tea as part of a group. Tea and coffee served in large flasks - practical but didnt taste freshly made.No choice of type of tea or jam being a group booking. Sandwiches on the edge of the plate slightly crisp as if...
familyb5 . 2019-05-19
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Oh dear me.I was so looking forward to this !Staff busy doing nothing.First thing was said to us was you have the table for one and a half hours.3of us had vegan.When waiter brought the last persons food said here is the normal one.Two of...
Jane H . 2019-05-13
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This was a special treat for me but sadly had a really bad experience. Service was SO slow I almost missed my train back. I am heavily pregnant and had to actually leave the table many times to walk to a waiter to get attention....
Marligou . 2019-04-12
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We have always loved this bar, but there are times when it is lacking in atmosphere. I think the pricings contribute to this. £11.20 for a G&T plus an extra 12.5% service charge.
patproc . 2019-04-10
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We were really looking forward to our afternoon tea at the Midland however unfortunately it did not live up to our expectations. On arriving we were directed to a waiting area as our table wasn’t ready. After waiting three quarters of an hour we were...
_sequinstaruk . 2019-04-06
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Invités pour un afternoon tea au Midland, nous en avons apprécié toute la finesse. Un afternoon tea digne de ce...
Sabine22Dinan . 2019-02-26
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Went for a champagne afternoon tea with my daughter. Lovely atmosphere in tea room, very attentive helpful staff. Good choice of freshly made sandwiches, tasty scones served with lots of clotted cream and a choice of preserves. Cakes were also delicious but had to ask...
susan f . 2019-02-20
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Very good coffee and atmosphere, staff extremely polite and friendly. 100% recommend it! really nice place!
Elliot0301 . 2019-01-16
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Called into the elegant & grand Midland Hotel on an early Sunday evening. The hotel is beautiful & the lounge & bar area nicely laid out. Plenty of staff wondering around & as this was the first weekend in December was fairly busy. We seated...
places2seeplaces2go . 2018-12-07
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Took a friend for afternoon tea, very disappointed right from the word go being told our table was not ready and after waiting in the bar area we were taken into a half empty restaurant, My friend is gluten free and while the sandwiches were...
woo8329 . 2018-12-07
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We always make a point of being on-time whenever possible,however to find that when we got there our table was running late was not a great first impression,plus the lady who told us this seemed really curt.Eventually after 40. minutes late our table was ready.The...
Bo1 . 2018-11-03
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This is one of my favourite drop in places for coffee and an early doors drink when with either business or other. It's a fabulous place and very relaxing. It saddens me yo say that the services a bit off tonight. Not busy but very...
Procol1 . 2018-10-26
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We stayed at the hotel and decided to come down and have afternoon tea here. It was spot-on, very tasty and appropriate. It is good to know that there are places where you can still enjoy a decent afternoon tea. The service was great in...
siroftheisles . 2018-09-04
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Lovely Tapas type Bar Snacks very tasty and well presented. Staff very friendly.Drinks a little pricey
lyndaeddington740 . 2018-07-31
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The Midland is my favourite hotel to stay in Manchester and I have had some wonderful meals here. This is why I chose to have Afternoon Tea with my Auntie and Mum for my birthday. Firstly we were half an hour late going to our...
laurajanep2016 . 2018-07-22
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Lots of choice of tasty foods and wines on offer is this wonderful setting. The setting is from a bygone era and it's a great place just to sit drink in hand and just people watch.
PhilB505 . 2018-07-15
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This elegant grand hotel is centrally placed. The bar is attractively decorated, with a variety of comfy seating arrangements. The staff were efficient and friendly. The barman makes a great martini - perfect in fact. My companion had a mocktail. We were served our drinks...
Roland D . 2018-07-14
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We were staying at the Midland Hotel and had a couple of drinks in their bar. The staff were friendly and the bar had a nice atmoshere.
cracklinrosie . 2018-06-20
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To the right of the main hotel entrance, this stunning bar is a must for a trip to Manchester. Friendly service and a large drinks menu. Order a drink or two and just sit back and take in the architecture.
graham e . 2018-06-19
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