The Annexe Glenridding Manor - Butlers Pantry tea room in Eden

Lovely food here however I feel like they gave us bad customer service as there was a draft where we were sat so we asked to be moved as there was other tables and we were told you do not have to book a table there , staff told us there was no other tables available but 3 tables came in and were each given a table…

I recently visited Villa Bianca and it was an absolutely awful experience. First off, the food was stone cold when it arrived at our table. I’m not talking about slightly warm, I mean it was ice cold like it had been sitting out for hours. How can a restaurant serve food like this? When I mentioned it to the staff, they barely acknowledged it and didn’t even offer to fix the problem. Speaking of the staff, their attitude was downright rude. They seemed completely uninterested in helping or even being polite. No smiles, no effort to make us feel welcome, just cold and indifferent service. It's honestly the worst service I’ve had in a long time, and it really ruined what was supposed to be a nice meal. Don’t waste your time or money here. Would not recommend to anyone!

The best Italian food! Me and my group of friends recently visited recently and were blown away by the food. Great quality food and wine at such reasonable price. The staff were amazing. We don’t live local but would recommend to anyone and would definitely make the trip again.