TGI Fridays - Wembley in Brent

had a really enjoyable meal with excellent customer service from are waitress Emma. Will come again

A manager called Sam who work at the wembley branch is always so welcoming and friendly, the difference with Sam is his great customer service is authentic! He easily makes you feel like you have done something special, making you feel like you are being rewarded when in fact it is Sam who needs this special treatment because he makes TGI Friday a very special place to visit!

Me and friends had a great time at Tgi’s with greatness service from Reneta and Emma!

I went to the Wembley branch, I always go there my last visit was on the 23rd of November for my daughter birthday 🎂 they look after us very well .the customer service was on point..one of the Managers name was Sam the server was on point great service thank you 😊 we will definitely coming back.

We were seated near where they were washing up (next to the bar) and felt forgotten about. After finishing our mains nobody came to the table for another 30 minutes. They also forgot to bring me my side dish. Every time we tried to get a staff member’s attention we were ignored. We were given an ‘events menu’ instead of the normal menu - we only realised there was a ‘normal’ menu when we were given one for desserts later (was this correct??). The food was good but we feel like we missed out on a great menu as we were given a different one!

First time back for a long time. Was really looking forward to it and it didn't disappoint. Sesame Chicken Stripes are to die for.

Had a great dining experience with the bottomless brunch. Fantastic service from Ikem, very friendly and swift

Great experience Ikem our server made us feel welcome and comfortable would come again food was delicious and wait time was fast

Generous portions, good service. The staff were very accommodating to our requests.

Excellent service from Ikem. Thanks.

Fantastic food, the staff are so friendly especially Renata was fantastic and very attentive. Will definitely be back great atmosphere

If you’re going to Wembley check this place out - amazing service great food, I haven’t been to TGI Fridays in years. This was like going back to my 20s!

Disappointing, been to many tgi fridays, and my children love them. This visit was meant to be a treat, but staff could not be bothered to actually serve us, had to track them down to order things, kids hots dogs were like rubber, sent back twice, still just as bad and no apology, I love the food there, but everyone else's was mediocre or not good at all. The kids have been put of tgi fridays for life sadly

Friendly staff, and quick service. But terrible menu variety and the food was bad quality, dry and boring and very over priced. Also with things lacking on our plate that were written on the menu.

Emma was amazing, food wasn't great but she really looked after us, thanks Emma

Visited TGI before a concert and had a great service from a lovely lady called Emma, amazing service, the food came out really quickly. Thank you!!!!!

Went on event day and Emma’s service was amazing, thanks Emma

Excellent service friendly staff , throughout the whole meal , explained about the difference sauces that went well with Samuel helped , super knowledgeable and friendly , a very good credit to the team , and I’ve had tgis in the USA so I know great service. Management give him his recognition.

Sat us down, never came back to take our order, so never got any food or drinks so walked out. Very very disappointing

Awful service. Very limited menu and very overpriced

Expensive, tasteless food and a vegetarian on our table was served meat.

Today was my sons birthday and we had booked a kids party when we arrived we was greeted to a table that was covered in paper for the kids to colour a waiter “Errel” was a lovely young boy with an amazing attitude what made my sons party so special to me and my family, our drinks and food was fantastic had to order some to take some home. Thankyou to the chefs and bartenders and are brilliant waiter Errel xoxo

It was amazing. Luis was fantastic we even have the same name. I surely be back soon

Amazing experience at TGI Fridays today, Sam the manager made me and my boyfriend the most unreal tasting cocktail 😍 Lovely friendly atmosphere & service, good vibes all around!

Lovely food and good portion sizes. Luis was very helpful and a lovely server. Recommend 😊

Best Cocktail I’ve ever had which was made by the general manager Sam.

The food and service were exceptional, I’ll definitely be coming back regularly!

I recently dined at TGI Fridays Wembley and had a fantastic experience, thanks largely to our server- also manager- Sam. From the moment we were seated, Sam made us feel welcome. He was incredibly attentive, ensuring our drinks were always full and checking in regularly to make sure we had everything we needed. Sam was knowledgeable about the menu and helped us pick out some great options, offering recommendations that suited our tastes perfectly. The food, as always at TGI Fridays, was top-notch—fresh, flavourful and served hot. We enjoyed everything from the food to the amazing cocktails, it’s clear that TGI Fridays Wembley takes pride in the quality of their food. Overall, it was an outstanding visit. The staff’s friendly demeanour and professional service really made a difference. I will definitely be back.

I used to love Friday's but I feel it has really gone downhill. It is like an expensive fast food place now. Not worth the money

At TGI Friday Wembley for NFL in October, the restaurant and staff were really busy, but the guy looking after our table, Luis, was polite, friendly and funny and made the lunch trip a lot more enjoyable! 10/10

So other day i went there with my family After a lil arguments with manager about kids eat free coupons. We ordered the food Our food arrived after nearly 20 min even though its was cooked and was under heating light for 10 min but no-one bothered to bring it to table we called waiter to give our main course and asked him about our starter and than its finally arrived ,chicken wings were completely cold I complained to server so she didn't even say sorry she goes oh ill change it n obviously they reheated it n bring it back We were halfway to our starter and main course arrived but as she saw there was no space to put she goes oh i will bring it later on once we finished the started main course arrived because its was cooked 10 min earlier my burger bun was totally soaked in tomato juice n sauce my kid wasnt feeling well and its was alredy late i didn't bother to complain as i don't wanted to wait more Customer service was totally crap all yhe waiters looking like dead man accept of the person who took our order Only good thing about my experience was Zombie cocktail. No wonder TGI Friday is struggling and closing down there restaurants

Came especially for promotional cocktails they had for Halloween, but were told they don't do them during event days (even though there were only a handful of customers, vast majority of the restaurant was empty) Pictured you can see a member of staff spraying cleaning products on cutlery right behind dining customers, very disrespectful. That shouldn't happen on the dining area. At the very least he could've chosen an empty and secluded corner of the restaurant. But no, he done it in the one section where people were dining. The food was adequate, but definitely not worth the price. I've had much better food at a Weatherspoons for a fraction of the price. They do 2 for 1 cocktails, but they're about £20 for 1, so in a way they are just forcing you to buy two cocktails. If you want great cocktails go Turtle Bay, much larger selection and better prices. And lastly, tables were sticky and toilets were very dirty.

We've been TGI Friday customers for over 30 years now. The place has always prided itself on customer service; being welcomed with a smile, the server introducing themself, saying 'if there's anything you need please just ask'. It was always somewhere you could guarantee exceptional customer service and really lovely staff. Honestly, if it hadn't been for the sign on the door we would not have known it was the same chain. The majority of the staff didn't smile and barely spoke. They all seemed really fed up to be there. Fortunately we had loads of time as it took 20 minutes for our order to be taken (it wasn't busy when we were there - maybe 10-15% full). My son's drink was brought out with the metal bottle cap still on. Not too much of a problem - mistakes happen - but it took a while to catch someone's attention to have it removed. The person who came to sort it did apologise (it wasn't the same person who'd brought it to us) but when we ordered another the same member of staff who'd left the cap on the first time did the same again! When we asked if it could be removed she snatched the bottle off the table and stormed off without a single word. Really, really odd behaviour and not great customer service. (Plus - if you're bringing a glass bottle - either bring a bottle opener or open it before you bring it over...?) The wait for food was loooooong. As I said, it wasn't especially busy. We'd ordered a starter and a main but all of it arrived together. One of the reasons we'd ordered a starter was that we were very hungry and thought that would be a good plan, so we'd have something to start with before the mains arrived. Unfortunately that didn't happen. The food itself was tasty. The menu was very limited (it said 'Event Menu' on the menu so I imagine it was reduced as there was something on at one of the venues?). There were a number of things we liked on there, so that wasn't a problem, but it definitely wasn't the usual TGI Friday menu (so just to be aware of that). But yes, primarily let down by the very un-TGI Friday staff. Politeness and friendliness costs absolutely nothing! We won't be going back to this branch again.

Used to look forward to a trip to TGIs. Had noticed that things were not quite the same over recent visits to various TGIs ( particularly at busier venues) but always gave benefit of doubt to being an unlucky day. When I booked a table, I had asked for a window seat if possible, but was told they were not in use. Within 10 minutes people were sitting at them. I hadn’t noticed that menu significantly changed for events days at Wembley. Then to add to that we were only given half of the available menu to choose from. So not a great choice at all, quite miserable. Portions were small, dips were not nice, and expensive for what we got. Were not given any plates so had to use napkins to put our sharing plates of food on. Children had looked forward to a milk shake, but there weren’t any, so they had water. Not very exciting. Very disappointed, used to look forward to going. This is my personal opinion and experience at Wembley.

It's a lovely place to take the whole family

Really good service on a busy sports day. Good portions small and super expensive. Bonkers loud atmosphere! Perhaps a bit over crowded but that’s a personal choice.

The food was ok. The table was dirty. The waiter was kind and service minded.

Never in my life have I ever gone out of my way to make a review but damn this place is bad, I enjoy TGis probably been to every location in London and this is by far the worst one, long service when though when I arrived it was empty food took longer than necessary did they have to catch the chickens first? People that came after me received orders/drinks before me bear in mind we had a table for 2 I’m seeing tables for 6 get their stuff earlier. DO BETTER

even if the sandwich was good... the rest was terrible. almost no one shits there and it's a dirty place. the bathroom... if you enter it makes you want to vomit!!!!

Came here on a Tuesday afternoon was served by the manager Sam and waitress didn't get to catch her name but the service was amazing and the food was absolutely delicious will be visiting again soon

My rating is purely to the fact that 2/3 of the dinner was empty, and they told us we have to wait 30' for a table because we don't have a booking.

Came here for a quick lunch on Sat and the food/mocktails were absolutely amazing! Shout out to my bartender Dejean for making me a lovely sweet by choice drink and my waiter Miles for keeping me well looked after!

The Endless Refill takes like washed out cola cans.

I was so in shock I didn’t take a photo. Food came out as normal on how you would expect. We ordered the sesame chicken that comes with chips. Food looked good. I put some vinegar on my chips then suddenly bugs came out of the vinegar!!!! Safe to say I’m put off vinegar for a good while. Waiter was very good about it took my food away and the vinegar immediately and got me a fresh plate within less than a minute then gave me a different vinegar. Which I did not use… in fear 😂 Just a good reminder though that stuff like that should be checked before smothering your chippies.

Friendly, nice interior design . Nice food. Small portions and expensive for junk food

Great service! The waiter was polite, respectful, and ensured our drinks and food arrived on time. Highly satisfied with the experience if it wasn’t for Errel!

Really poor service, no cold beers on tap or bottle, had better food in school canteens. Shocking!

Great food and brilliant customer service, the manager was exceptional (working this afternoon 28/9 2.30pm)

I come tgi Fridays Wembley pretty often and each time I come I’ve never been disappointed. Sweet waiters/waitresses that make sure your time here is wonderful and the food always bangs!

Great service. Everyone here is super friendly and helpful.Would definitely recommend

Over priced basic service (at best) Don't go!

I visited TGI Fridays as a family after visiting a local event/experience nearby. Afterwards we were all looking forward to eating as we were all past hungry at this point, upon arriving the waiters didn’t seem to be knowing what they were doing or communicating with each other amongst the chaos. I was asked about special requests and or dietary requirements, I asked if I could be seated by a charging socket due to being far from home and having a long journey back with children, in which I would pay for my train by my phone so it was urgent that I needed to be placed by a socket. The waiter agreed, walked off and never came back we saw him walking around looking dazed. After being seated by another waiter we ordered our food and we waited more than 40 minutes for drinks and past an hour for food. We were sat nearby the kitchen so we could see hundreds of orders sitting there on the side with the waiter just walking past not taking any. The only two waiters didn’t appear to know what to take out as was looking puzzled at the order screen. When our food arrived it was incorrect, I had to wait for a waiter to take it back to the kitchen to rectify this. I eventually received the correct food but luke-warm as had been sitting on the side. The menu wasn’t clear for the kids menu as I had a very sad 9 year old when she read the pasta came with cheese and didn’t get the cheese as apparently it was “ an extra”. After the food was rectified and we asked for the cheese upon asking for the bill, they then took ages to bring it, didn’t understand any vouchers or coupons and charged us for food we didn’t eat (totally different from the food that was given wrong earlier ). I’d say just to avoid this place especially if you have a starving family, full of incompetent inexperienced waiters and having to wait more then an hour for food ! Wouldn’t go again.

Restaurant was really busy our waiter was lovely and dressed in a boxing outfit as it was a boxing event,polite young boy came here with my wife and it was an events day and they had limited menu and I really wanted a cocktail that they don’t do on events days but the manger with the bow and blue top said she would do it for us.This was a fantastic experience for me and my wife and I would definitely be returning our waiter name was (erel)

Personal thanks goes out to the incredible staff that dealt with an insanely busy night. Turned up and somehow they seated us, took our order and came back to check everything was all okay despite this place being ABSOLUTELY rammed..thanks so much.

0 stars if I could. This is the WORST branch ever and I can say this as I’ve been to this branch multiple times in hopes it was just a one off over the years. I’ve been on an event day and a non-event day and the service was worst I’ve ever experienced. The staff don’t care, when we enquired with the manager why are drinks were not at our table 40mins later, she rolled her eyes to her colleague and failed to address our concerns. The person serving us had no clue what they were doing which is why we had to escalate with the manager. When our food finally arrived we had to ask multiple to times to even receive cutlery, sauces and our drinks. Further, not everything we ordered even arrived given we were served a limited menu on event day. The staff spend most of their time chatting amongst themselves like they’re a group of friends catching up not bothering about their customers. Not to mention some of the staff’s attire, which was really inappropriate. Such a shame. Don't bother with the Wembley branch, no customer service of care at all. Just a bunch of school children serving you, they have no clue what they are doing. Worst experience ever.

They have changed the menu and the new menu is very expensive and not as tasty either. Maybe something to do with them going into administration. The platter was ok but not worth £28. The mains were also not worth £25. Burger bun seemed like it was bought from tescos plus portion size was small. I've had much better elsewhere for less money. Service was also quite slow and they seemed short staffed. I saw our food had been made but was just sitting there for 10 minutes before being served to us. Also rip off parking, as it was an event day at the stadium, parking was minimum £20!!

Awful experience staff not very friendly or helpful just want to rush you out even though they had no customers

Great service, the guy that served us was so sweet and polite! The food was nice as well.

Food was amazing however it has gotten expensive.

The food was amazing staff was lovely will definitely be returning thanks to Jao

Dealt with my allergy issues well. Manager well informed & helpful Not busy but loooong delay getting food from the pass to table (poor workflow management). Had to send one meal back as ruined under hot lamps Staff dealt with this well & courteously ( as did we)

Visited on a match day at Wembley, so the event menu was limited and service probably slower than usual. The food was hot and tasty though.

There was meat in a vegetarian meal and extortionate prices for the quality of food. Poor and slow customer service. Bar staff had an attitude. Avoid

Seriously, what is this place. ? I enjoy their food. The ribs was top notch

Had a great vegan meal here. Jeff was an amazing host and made our evening 10/10. Great place with great food and good deals! Thanks Jeff!

thinking about my previous review,need to apologise,i need to review my review,the service and the food were nice,it was the bogof cocktail situation that flummoxed me,it’s only a storm in a teacup x

Food was okay. Toilets we’re dirty. Rest of the restaurant and employees mwah. Very expensive for what you get!

Despite pre booking waited 30mins to be seated and only after approaching the manager. Event day menu limited and expensive.

Rarely do I bother with negative reviews, but today's experience was exceptionally shocking. *Prefix: this was a normal enough day, not a stadium event day* We entered just after 6pm, not super busy and we're quickly seated and orders taken promptly - all good so far. We made a point to say we needed to be out before 7pm, this was accepted by the server. It got to quarter to 7 and by that point the restaurant had gotten busier - but that's not our problem as we had long since had our order in. Starters arrived and we made a point to say can we have mains straight away, but we're told they'd not been started yet 'because it was busy' 🤦‍♂️ We reminded her of the earlier conversation but the zero caring continued.. NO apology, just shrugging shoulders. Whilst it wasnt her fault the kitchen was now busy, the lack of attention and attitude towards us customers was a really poor representation of the restaurant and brand. We asked to just cancel the rest of the order and pay but that got a grating response. Begrudgingly upon we paid due to being in a rush, but in hindsight should have asked to speak to the manager - or just walked as the server showed no Interest in even giving us the bill! But we're decent folks so waited.. Would have given zero for service if Google would let you. I'd have expected this rubbish on a stadium event day but if this was going to be a problem, mention at point of seating maybe??!! Advice to management - get some staff who give a toss and instill a culture of respect for good service.

Haven't been to TGI for ages. Nice and friendly server. Good choice of drinks, but found everything a little bit expensive....an old mout cider £7 + . Food tasty....superb chips, but the peas on the kiddies side tasted weird.

Food was lovely. Although I was sad that the menu was so limited. There wasn't much I was in the mood for, but the food I had was lovely.

Not sure the food was meant to be how it was on the day i went. Taste like microwaved frozen food

Next level type of service! Sam the GM interacted with us on the floor and you can see he lives and breathes the values his team show on the floor. Speedy, efficient yet friendly service

The atmosphere was amazing but the staff really stood out! All servers and bar staff were outstanding! 100% would recommend.

Terrible customer service - staff were unwelcoming and rude. Not even a a hello when walked in. Service was not with a smile! Food was average and drinks were flat and warm. Appreciate they were busy due to Taylor Swift but still very poor experience!

I went to TGI Fridays after Taylor Swift's The Eras Tour. The staff were incredible, the drinks were cold, and the food was good. We were seated almost immediately. All staff were working very hard. Our food came out quickly and our server, I believe his name is Milan, was so kind. TGI Fridays went above and beyond. After an incredible night with Taylor, this excellent experience was icing on the cake. Phenomenal!

They were so nice! Their kitchen had closed after the Taylor Swift concert but the staff was so sweet and helpful and took the extra effort to get us food !

Service was excellent despite being super busy on Taylor Swift day! We reserved in advance and was taken care off , food was good too !

Very poor food. Meal had to be returned as it was cold. Fajitas didnt have any bell peppers and tasted bland. I had to go looking for a waiter to take our order and again when I tried to pay. I won't be returning .

Fantastic service reliable staff Cocktails are Fantastic and food Definitely coming again

My son chose TGIs for his 18th birthday celebration and for results day. I have to say it was a big disappointment. They only opperated an events menu as TS was at Wembley. The food was overpriced and not of a good standard. The plates bought for our shared starters were dirty. Refillable drinks very watered down and could only be got by server who said we had to stick to the same drink. Overall not a good experience and I will not be returning. Should have gone McDonald’s.

Outstanding service. We were so well looked after. Nothing was too much trouble even though it was a busy lunchtime.

Don’t bother on event day. Manufactured wait times to force you to order drinks at the bar. Security are on a weird power trip. No one picks up the phone even though the restaurant isn’t busy. Disappointing and unnecessary.

the food and vibes everything was good and talking about service، holly was doing great, she is lovely and nice I just can not blink without finding her there to serve me!

Amazing food, clean place. The service was fast and well cooked. My waiter was kind and friendly!

Amazing service, staff were really friendly and polite

Very disappointed, the service was poor, and waited for 45 minutes for our meal, staff to busy talking to each other, just one man seemed to be doing 90% of the work

Very lively and great atmosphere. We were there on a busy concert day but staff still catered for us well

No table service. Cold food. Rude staff. Cocktail don't worth that money.

Event menu. Good was good until dessert; microwaved disappointment. Decent price

Excellent place to eat in Wembley

Great after event meal. Excellent service provided by Samuel. Our food was superb too. Highly recommended.

Only had a drink - Poor cocktails , wounded if they even put any alcohol in them, over priced

we had a really good time. the team was really nice to us and they showed us a really good time. we can’t wait to be back again. thank you guys

Excellent food here. The menu is packed with different options for each person. The ribs were tasty with lots of flavour, and the famous Jack Daniel's sauce just makes it 10x better! Although the price has increased tremendously, it was £28, blimey 😳. Also went for the Ultimate Cheese Dipper 🍔, which I must say nearly defeated me 😄. It has two beef patties, cheese, lettuce, tomato,red onions, dill pickle, Fridays™ Burger Mayo, and crispy bacon, topped with Mozzarella Dippers. I must say it was a good burger, but I also added in some Jack Daniel's sauce to make it a little sweeter 😋. Also got a portion of Mac'n'cheese and Fridays Sesame Chicken Strips. The Mac'n'cheese sadly didn't hit the spot. There was too much of a garlic flavour, and nuch less cheese to it. Pretty much a garlic pasta, fine if that was ordered and on the mune, but I wanted Mac'n'cheese. The chicken strips, on the other hand, were super tasty, had Jack Daniel's flavour kick to it, and came with a little salad. Lastly, Miles, who waited our table, was excellent. He was super busy, but he made sure he followed up with what you needed in a speedy, positive, and professional fashion. Top young man 👏🏿 Overall experience was enjoyable, and I would recommend it if you're on the hungry side and want to have a naughty meal too.

Absolutely packed on event day, during a torrential downpour, service was very friendly and efficient. Steak burger and chips was pricey but delicious.

TGIs used to be good. What shame. The service was slow - took 30 minutes to get our drinks, and two of them were wrong. Starters and mains appeared at the same time - except for one main which arrived 15 minutes later. We asked the staff about it, no apology. The loaded skins were greasy and burnt. The chicken fajitas and ribs were burnt and tasteless. Regret coming here..

Took ages to be seated, ages for our order to be taken abc even longer for our mediocre food to arrive. Came on a Wednesday for my daughter’s birthday, she was highly disappointed.

If I could give 0 ⭐️ i would. We went yesterday and we were told that kitchen was closed then to see a waiter handing menus to 4 people that just arrived. The we moved to the bar and bar tender was pulling faces to other clients asking for a drink. Never going there again.

Horrible service, asked 3 times to clean our dirty dishes and glass and no one did. A hair found on one of our drinks and instead of changing it, they just took the hair a d shake it again in front of us. It was a birthday of one of our friends and we had the worse experience ever in a restaurant. An it wasn't even busy, many people just talking