Take Out in Oldham

I visited here today with my baby, mum and sister. A rare occasion as they both work full time so a lunch in the week is rare whilst I am on maternity leave. This was completely ruined by the rude manager Carol (I was told she was called) Served by a lovely member of staff no problem until the food arrived. My mum ordered the soup and it was inedible. She said it tasted like someone had spilt the salt pot into it, not wanting to complain she tried her best to eat it managing no more than a 1/4 of the bowl. She took it back and made the staff aware it was extremely salty. The lady she approached we later found out was the manager. No refund or replacement food offered, instead she was rudely told this was her preference, no one else had complained and quite simply her problem. My mum was dismissed by this ‘manager’ I was truly shocked when my mum returned with no alternative or refund given. We called the same woman over to ask if there was an alternative or refund available, again she stated it was my mums preference and there was nothing wrong with the the soup. I said I was unhappy with this I would like a refund as it was inedible, to be then told she had ate most of it. I told her she did not to be the told ‘well she did though’ this is when we asked to speak to a manager and was informed she was the manager. The attitude of this woman was some what disgusting she was shaking her head speaking over us, absolutely no customer service skills. I would expect this maybe from a young inexperienced member of staff at a push (not really at all in HU) but instead it was from a Middle Aged woman who apparently is the manager! After a lot more bad attitude and arguing from her side she agreed to a refund. After this she proceeded to slam doors and plates and cutlery whilst carrying on with her job. Upon leaving my sister approached her again to tell make her aware her behaviour was unacceptable, and she again proceeded to talk over her and not let her speak. We usually visit the other cafe in store, but fancied a change, what a mistake we will not visit this cafe again after this horrible experience. It’s such a shame that HU has such a rude unprofessional member of staff heading up the cafe! I will be following this up with an official complaint to the company its self!

Chicken burger wasn’t cooked through was all pink inside and the samosas was just drowned in oil didn’t even eat anything besides the chips shocking

Waited nearly 2 hours for a delivery absolutely shocking 😞

Ordered takeaway. The staff are not rude but despite us being regulars, they are not friendly. The chutney that came with our poppadum was disappointing- watered down mango, thin yogurt with no discernible mint and chopped onion. That was it! We had onion bhajis that were limp and soft- looked as though they had been cooked in fat not quite hot enough. Our chicken dish was ok but far too much oil and not hot… the chapatis were sadly inedible as they tasted mouldy in the middle. Nana bread was nice. Overall a huge disappointment. We have been to the restaurant regularly and sadly have noticed a gradual decline in quality - won’t be going back.

There were a few of us, we went for lunch, but when we arrived they told us we could not pay with cash. This is not a good restaurant. We will not be going there again !