Taco Bell in Medway

Great place to grab a bite before watching a film, staff always friendly and food is cheap and fast. Churros are great fresh but not so good when you get stale ones, most of the time they're freah though. Sometimes the food is not the same when ordering a delivery but if you're there in person at a reasonable hour then this place is pretty good, I enjoy it when it's running well, which it usually is

Well, what can I say. It has been a long time since I went to a Taco Bell. Got a berito as a meal with chips and a drink. 2 meals was a few pence short of £14. The chips i got had 12 chips in, an the berito was so small. Had more sauce the meat in it, you can see the size of it from the photo. To charge the price they did for that size berito is disgusting. Just lucky KFC was near by.

Thanks for the 2 crispy chicken tacos and the volcano burrito meal with the churos 🔥

Good value for money and price interms of the location in Chatham dockyard was nice , only down side is it need tables and chairs clean was a bit sticky may I suggested staff regularly clean tables and chairs however food service was fast that good staff where polite. That was the one suggestion that missed u off from 5 star review will be visit aging shortly so hope improvements are made and u get 5 stars on next visit .

Our go to lunch option!! The food is amazing and always arrives before it’s due!! Love it

A pleasant Taco Bell site within a scenic, if a bit wild, location with plenty of indoor & outdoor seating so you can enjoy the docks & marina.

Ordered takeaway last night through just eat. Ordered 2 burritos and chips. All was cold. Burritos had virtually nothing in them, hardly any rice or extra filling we paid for. So disappointed and definitely won't order again.

forgot my caramel sauce with my churros but apart from that ok (orders of uber eats)

I’ve been here multiple times now, and each time they’ve always put cheese in my food even though I’ve asked for it to be taken out due to an allergy. They’ve given me beef even though I ordered bean. And the chips are always WAY too over seasoned making them difficult to eat without coughing on the powder! Also water was left on the floor with a sign, but not mopped up. So people were still slipping :( Do not eat here

Taco Bell anywhere is one of my favourite places to go but I'm a regular here at the Dockside franchise and I have always found the staff to be very respectful as well as helpful. Food could sometimes be hotter or presented better but apart from that it's a great place.

Love taco bell. If you've not tried one of their soft tacos or their burritos you should x

Portion sizes are miniscule. Tables remain sticky all the time. Small birds fly in and out to grab the scraps of food on the floor. I would recommend only as a delivery, didn't enjoy eating in.

Never have got an order right. Our order didn’t show on the screen and they found it on the till. They couldn’t even copy off a screen. Had to go back and get our extra tacho and chips. And they just gave us meat and cheese on our tacho. Robbed us of our money and time. How do you mess us when copying from a screen onto paper. Will complain directly. Shut them down. Can’t even put salad in our order.

Food was not great at all was missing several key items in the taco they did advertise no lettuce or tomato but when me and my partner sat down to eat there also no sour cream or cheese, the service was dreadful we walked in we wasn’t greated and then had to continue to listen to the manger and the 2 woman he was working with talking about there sex lifes and how they have all slept together with constant swearing involved, the manager then continued arguing away with the woman and was constantly getting aggressive and telling them to shut up but then wouldn’t stop talking himself which caused them to carry on talking to him will deffo not be visiting again as just before we left the woman on the till serving picked up a bottle of d10 and sprayed it all over the man and food which got covered in it and just wrapped up for the next peoples order who was waiting behind us.

Not a very clean fast food place, Staff are blunt and rude and not willing to help. Service can be incredibly slow and unforgiving. I would recommend going to another restaurant on pier 5.

Very good I love the chips and you can refill your drink as many times as you want and they have lots of options

Nice servece nice food cool small vibes and deco where nice and you can see the water while you eat.

harish was really friendly and helpful think he should get a pay rise

The most loveliest staff ever, Harish. Please give this man a bonus, he was so helpful and kind.

Orderd on just eat, food was 2hours and 40 minutes late,on top of that half our order was missing, what we received was cold. I rang 2 times, no apology, just it will be there in 2 minutes.and told to call back if I don't get it, rang back as it didn't turn up, then told 10 minutes. I wish they hadn't accepted our order is there were issues so we could sort something else. No excuses for this.

They advertised a Taco Tuesday to give a free Taco if we order one. We thought to try. Of course they found excuse not to give us the advertised free Taco. They said it is only when we order at the counter, not on the digital screen! I thought there is a trap somewhere. While we were there everyone who came in ordered on the digital table, of course, it is easier to see through the meal, the menu, prices and choose. It doesn't matter how we order, it goes to the kitchen. I just don't like these business tricks and indecency. What is the point? To save a few penny but long term losing? We are local and could have used this place regularly.

food is constantly delivered too late. estimated time is 45 minutes at most every time however you should expect a minimum 75 - 90 min wait. it’s always cold and by the time it comes it’s not even worth it for its price. what’s the point of having a delivery fee when it takes decades to deliver?

Great people and place, I just don't like Taco Bell menu I guess.. ( 1st time )

Ordered this as a take away. One and a half hours late and had to reheat in the microwave. Sorry but this is unacceptable. On the plus side tasty food but it will be a long time before I consider ordering again.

The staff are very pleasant. They know the menu well and offer good advice on spice levels. The food is a different matter, I have eaten at a few tacobell and the presentation is not good. Quality of meat is out weighted by the lettuce and sour cream. The burrito is a very poor relation to a thin wrap. To us it looked like someone was saving money on the ingredients. We has a variety of food and it everyone option that the meat was missing. We don't eat a lot of meat but the Chatham branch of tacobell is on the do not return visit list.

Every time I've ordered or collected from here in the last few years the chips have been cold every time, the foods barely wrapped up and falling apart, and if delivered there is always multiple items missing or wrong or both. The staffs service is excellent, the food is not.

Harish served us. He was friendly and very efficient with an in depth knowledge of your menu. Five stars for him, deserves a promotion x

Burritto was so small i thought it was a straw.

None on the order points work. No body seemed to care. My whole family left the dirty table which wasn’t cleaned. Won’t be back. Lost a customer.

Absolutely shocking service again. Ordered online and requested plant based and sent beef. Not the first time they have made mistake. How hard is it to follow an order!!!

Food wasn't great, server was a nice guy but didn't really know much about the menu, wont go here again.

Great place, great staff the lad that served us even told us about a deal for what we wanted that gave us more food at a better price. Great price and a lovely setting

Great food at a good price. Plenty of choice whether you lie spicy or not. The store is a bit small, but it does have an outside seating area. The app is a great idea too. You can preorder and just collect a few minutes later and get free stuff too

What a terrible experience. Cannot fault the food or the staff however, ive had to listen to the Manager shouting and berating the staff for almost 30 minutes. What an awful experience. Where do they get their managers from. Not even the resident manager bit a rude, arrogant bully cover manager. 14/6/2023.

Really good service , drove 3.5 hrs , great atmosphere and relaxed

This place was good when it opened, but now half your order is regularly forgotten and the fillings are getting less and less.

If I could give 0 stars I would. This is the 4th time I've had a taco bell . None of which have been a pleasant experience. This is the first (and last) I've eaten from this location though so I decided to give them a try. Me and my partner ordered on the app to collect in store. The app was glitchy but we persevered. We arrived in store and all of the staff were laughing and joking around which we don't have a problem with if you are doing a good job. They are not doing a good job because. I made the mistake of waiting until we got home before checking our order . Missing 1 lot of fries and 6 churos and dip. You know what though mistakes happen so we emailed them to explain the mishap. 70 hours later and no response. Wouldn't have minded but the food we did get didn't even tast that nice. The only win was that we got a bottle of coke instead of the can we paid for.

Second visit won't be making a third very disappointing but I suppose as it's cheap you get more lettuce than you bargain for. No guacamole either save your money and get a Nando's

Terrible attitude towards the customer, waiting for an order for 45 minutes for such a fast food, the only thing the staff does is talk to each other, and not prepare food

Eat in ,we was the only ones there the order came out wrong the drinks machine wasn't working churro came then told no dipping sauce.the staff was to busy mucking around than working.not a good experience

Cheap food, that's fair, but the service in this place is terrible. You wait for about 30 min in an empty restaurant. They will prepare all deliveries before they even look at in-store orders. Don't bother. Just go next door and have a pizza. Food really isn't worth the wait.

Use to be so good in here but recently it’s gone so down hill, just a bunch of untrained teenagers gossiping and on their phones they refuse to clean tables service is slow it’s called fast food for a reason, took 20 minutes the other day for them to make two combo meals, no one looks like they know what they’re doing, seriously needs so experienced staff in there with some manners

The restaurant was so dirty, and considering there were 4 people working and not a lot of customers I couldn’t understand why no one was cleaning tables and sweeping food off the floors.

Ordered 4 Quesadilla craving boxes, they didn’t not bother putting anything in the boxes, 3 quesadillas were incorrect (beef and beans instead of chicken), no churros for 2 of them and fries and sauces missing. Everything came soggy and disgusting. Will never order from here again.

Ordered a burrito meal, was missing the burrito and only got the fries and drink. Was only refunded £2.40 for a £8 meal. What a joke

Food was awful, time took for ever. Was told it be 5 mins, 5 turned into 10.. absolutely shocking service. Young girl seems to next to nothing, they need more staff and a more hands on manager. Shocking.

Juliet is the best staff ever, she deserves a pay rise, she takes good care of customers

Firstly the order was late but I do not believe it was the driver's fault, the restaurant is to blame and I paid extra money for more beef with one of my orders and there was nearly no beef. The burrito I got also had nearly no beef and miss listed ingredients. Pretty much just a wrap. The food also arrived cold. Would not recommend to anyone, a bit waste of money.

They seem to prioritise Uber eats ordered even though you have arrived before them. All young people that just want to stand around chatting rather than making the food

Don't waste your time. You can have better food with so MUCH better service. Still, I'm very grateful that I wasn't crucified by the cashier.

Y’all crusty musty wraps are so floppy when I got it delivered I found a nail in it and broken off sumin

Everytime we have tried here, food has been missing and by time we realise we are too far away to go back. Won't be using again.

I have no issue with the food served but TB needs to do something about its staff, especially a lady called Jodie. Her customer service is utterly dreadful and her glum facial expression is enough to put anyone off from ordering. I understand working in a fast food restaurant can be stressful, but she looks as if she doesn’t want to be there. She also takes her time in serving customers, which on this particular occasion led to a number of people (myself including) stomping off in annoyance. Sort this out TB or risk losing more customers.

Large meal apparently! Portion size of meal was unacceptable my volcano burrito was the size of a sausage roll and chips equivalent to a small packet of crisps. Total rip off from the Chatham restaurant, will not be returning

Food was good but I was missing chips from one box and nachos I ordered on the side I called up and the person who I was talking too had really bad English and wasn’t helpful told me to come in and they’ll give me chips and nachos but we’re in a lockdown and I ordered for a reason he then told me he wasn’t going to send anyone out and not give me a refund because I didn’t wanna go to the shop !!! After just about understanding what he was saying he put the manager on and again said the same thing and told me to contact Uber eats yet I’m the missing items have nothing to do with Uber eats it’s the restaurants fault and won’t help !!

Read many reviews stating food items were missing from orders. So we noemally always check on collection . We forgot this time and of course items were missing. Attempted to contact store for over an hour just rang off, poor service

The nachos where a bit burnt. The food arrived cold to my door, it was not good and I will advice that they take the time to review this as I will be ordereding to hope their an improvement in the food soon.

First time at Taco Bell . Impressed with the food , very tasty indeed ! Covid restrictions prevented us from eating inside and we were told we could not sit together on a table outside as we were not from the same household . Went next door for a dessert and ate inside at a table .... one rule for one ? Looking forward to my next visit 👍🏻

I do like the food here even if it isn't the healthiest or highest quality - It's pretty much what you expect. The staff have also always been friendly and quick to process orders in my view. Unfortunately the approach they've taken to covid is absolutely bare minimum. Most of the people who go here don't wash their hands or wear a mask (takeaways) and the staff do nothing to remind them. Sanitiser doesn't work. The door has a sign limiting the number of people in the restaurant at a time but this isn't enforced so I ended up crammed in with other people waiting for their food. Tables aren't being cleaned between use and the kitchen staff stand shoulder shoulder. I won't be going again during COVID and may avoid this chain beyond that since they're not doing their bit.