Taco Bell in York

Come on guys, you've been getting reviews complaining about the wait time for your drive thru and store for 3 years now, practically the whole time you've been open. Is the manager incompetent? Why have they not resolved this issue by now? Taco Bell was...

Food OK but drive through time of 40 minutes totally crazy so first and last visit. Just under 1 hr wait for food for 4 cars waiting. Never again 😒

Gobsmacked how rude the counter staff are. Served by Rosina, she was very obnoxious. 50 min wait for food, only 3 people making up the orders for drivethru, eat in , takeout and online orders. Aren't allowed to eat in unless you have track and...

Massive sign at front ... OPEN FOR DINE IN AND DRIVE THRU !!!!!!! Traffic cone blocking drive thru. So fair enough , for whatever reason ? Went inside queued for 10 mins to be served and to be told it’s a 40-50 minute wait for...

Food was great, still hot when it arrived. Really cheap and worth the money. Just eat driver was lovely and arrived on time. Would recommend

Upon arrival we were ignored by the woman, as we waited 5 minutes for her to notice we were there. Considering there was no cars in front. I feel this was done purposely because i have a disability. Food came out cold. Too much cheese...

Went for a drive through Crunchwrap supreme meal - delicious! Great service from the delightful staff member at the drive-through window - friendly and cheery.

Hi,I didn't wanted to leave bad review as I really like the food from here,but now is the second time that my order was refused.First time when I was ordering online my money was taken from my account and the store canceled my order tried...

Amazing food, always a go to place. Love the churros too Top quality service from Heidi, thank you Heidi!

Got to the drive through, very polite service and quick food. Special thanks to Mike for making our journey here very pleasant.

This place doesn't work for me. Its pretty naff burritos and tacos, basically its setting itself up as the McDonalds of tex mex. Problem from my perspective is that now food courts and food trucks across urban centres are churning out much better burritos and...

We visited a few days ago for the second time and we very impressed. The wait times have improved a great deal since we were last there and the food was delicious. It is a shame the restaurant isn't slightly larger as it can feel...

Got a take out from drive thro in York. We live less than 5 minutes away but food stone cold when we got home so had to microwave the 2 meals. Portion sizes minute and the fillings were sparse to say the least. The sharing...

Came here with a friend and a car-full of children hoping to be able to pick up some tea. Waited at the silent intercom for a WHILE, assumed it was not currently working and drove round, only to be told that they "could not" take...

We ate around lunch time on a Weds., near Xmas, but they weren't busy at all. Heaven help them if they had been because it seemed they had a bit of trouble coping with orders. I specifically asked the difference between an ordinary taco and...

Terrible 40mins wait told b4 even open my mouth there wasn’t even hardly any1 in the place. Drove 1 hour with my pregnant girlfriend to be told 40min Went to the drive through 5mins 🤨

Was served by a lady called Jet. She is an absolute credit to your business and made my day a lot more positive. Definitely deserves some recognition!

The food was one of the best things I’ve had in a while my sister had a beef melt and it was apparently really good and it only cost 1.99 the best dessert by far is the churros if you get a meal they are...

It took 30 minutes to get my order in the drive thru. This is way too long and is not an experience I will be looking to repeat any time soon. There was also no apology for the length of wait which made me think...

Absolutely disgusted, service was slow and my order was wrong. I specifically asked for my taco to be completely plain just the mince due to me being lactose intolerant. When I got home and opened it, I found it had cheese, sour cream and salad...

This was my first time trying Taco Bell and it did not dissapoint. You get lots of food for your money and I recommed you get the sharing meals or mix and match. Start with the classics before trying anything crazy. The staff were helpful...

Situated directly behind Monks Cross shopping centre, this is a handy destination for a break from shopping. The clientele tend to be messy, dropping food and containers everywhere but the place is all easy-clean shiny surfaces and the staff are quick to clear away. They...

I visited Taco Bell for lunch, and the food is what can be described as average. Service can be very slow at times, and it can be on the expensive side for what you get!

We came after lunch time on a Saturday expecting a slight wait wait BUT NO we waited 40 mins in a drive thru que for 5 goddamn tacos honestly what shocking service, they really need to realise that a drive thru is supposed to be...

Our experience was nowhere near as bad as other reviewers have implied. The server was helpful and informative and there was no queuing at 1.45 pm when we called. We called for “meal for two” and it came reasonably quickly. The cardboard tray was loaded...

One car ahead of us but it took half an hour for food to come out which seemed a bit much. It was supposed to be a quick pit stop to break a journey for the children, and something new, but we won’t be back.

We went here today for a early lunch about 11-30 it was busy but waiting 20 minutes to get served was a joke the cashier was serving people in the restaurant and also serving the drive through too. We decided to give it a miss...

Took 30mins to queue to get through drive through and then 2 dips missing when arrived home.. So BIG let down sadly... Really need to improve things here.

Have been quite a few times before and always had good service and good food. Haven't been for about 3 months and things seem to have changed a lot! 20 minutes wait for food and no lettuce (maybe send some one across the road to...

just amazing, i was salivating like retard, it was just that delicious, definitely going back to become even more of a window licker from the spice

I was excited with the idea of trying my first Taco Bell...sadly it didn’t live up to the expectation! Soggy taco , chewy nachos and overall unsatisfying! Not being local I’m not sure if this the norm or the branch is having an off day?

Great food never disappoints and the prices are very reasonable. I always enjoy eating here, my favourite fast food place, I only wish there were more Taco Bells about.

I went to grab a quick bite for lunch and wish I’d never bothered. The menu wasn’t apparently clear so I asked the server how much a burrito and nacho’s would cost. When I asked him to put the order, the price was different but as I paid contactless I didn’t realise until afterwards.

First time going to a taco bell, incredibly disappointed with the quality of food and the service. Was ignored when first entered building, when we were acknowledged we were asked to wait, at least 5 mins later our order was taken. My partner ordered the volcano burrito which was just awful, no meat in it at all, incredibly bland and not hot in the slightest, as if they hadn't put anything in it except refried beans? Was not expecting such a poor experience.

Spent the day in York, needed some fast food. Food was warmish, but I still ate it. Service was good, staff were very friendly. I'd go again, it was fine just could have been hotter.

me and my friend decided to have a quick bite in york branch taco bell and it did not didapppint! connor served us and he was so cheerful and gave us the best service 10/10 reccomend :)

I'm not ashamed to say I visited Taco Bell and I loved it! The food is yummy, the prices are fantastic and the staff are just so lovely. It was really enjoyable :)

Didn’t even know this place existed until we were passing. First time trying a Taco Bell The food is amazing and flavourful. The lady at the counter was super nice and helpful. All in all looked like a cosy friendly family type place. Will absolutely be returning.

After try from different places, definitely the BEST NACHOS and the BEST staff are in Taco Bell. Chef's made an amazing tasting food and the lady on the cashier absolutely 10/10, and really friendly and helpful. We'll definitely back. CONGRATS!! DONT CHANGE,PLS!!!!

What a waste of time and calories. Feel like I’ve been mugged. Painfully slow and rude service. Food - flat, soggy, lukewarm, tasteless. Chips acceptable. Can I give no stars ?

The burritos were awful! They were mushy, cold and flavourless!! The service was also painfully slow. On the plus side the chips were ok.

Visited late on an evening surprised by how loud the music was on in the establishment. Chairs already on tables as if it was closed. Staff clearly didn't want me to be there.

We've just got back from a family birthday party at Taco Bell York. The staff were wonderful and nothing was too much trouble. They had decorated the table and couldn't have done more to make ordering easy. They organised the cake (candles then cutting) and were brilliant with the kids. Thank you so much to all the staff.

Whilst I would eat this when I’m hungry, there are places where you can get much better and fresher burritos.

Had Taco Bell a few times and never disappointed.

Have wanted to try Taco Bell for ages, but unfortunately for me it didn't go well. Went with my daughter for a drive thru and ordered the 7 layer burrito, one fajita quesadilla and two cheesy topped fries. Got back home and my burrito was stone cold, very disappointing. My daughter's fajita was hot and the fries were very nice. Will probably give it another try, but eat in next time.

first experience of Taco Bell, Son wanted to try it and we used the drive through. Service was prompt and friendly, area was very clean unlike the usual drive throughs, food was enjoyed by my son who while we were away shyed away from the burger places and opted for Tacos on 3 occasions. Looked a lot heathier than most take aways and he enjoyed all the choices he made.Shame there are so few of these as none are local to us.

Finished work, picked my wife up from an afternoon’s shopping, so we popped in for the first time to give this place ago... After reading all the reviews I would ask why??? It’s new and the staff are fresh!!! The food was spot on, cooked to order and hot unlike some of the reviews I have read. The waiting time was awhile for a fast food outlet, however they had plenty of drive threw‘s with only 3 staff on at the time (20.00) No chicken on for the wrap as they had sold out and a 20 min wait for the next, however after waiting it would have been ready. Will try again, as this place is new and the food is different which makes a nice change... Don’t go off the reviews give it a go, hopefully like us you will enjoy your food?

We got served by one of the BEST waiters I have seen in a long time and was very impressed with his ability to make your day even better! May have took a while for the food which was reasonable as there was quite a big queue however it came and was really impressed considering the (harsh) reviews. As well as that the toilets were great and very clean although quite small causing a queue. Sadly I could not say the same for the floors and table as there was food all over! Although the food was great it was quite reasonable (£6 for a large meal). Definitely would recommend and would go again!

The only reason I have given a 1 Star is because the Nachos were edible. This was agreed by the 3 of us. The Taco meat was cold and bland, the Fajita burrito was stupid salty with hardly any veg or chicken inside. Everything had the same seasoning . Churros, well don't even bother. Taco Bell should be ashamed to sell them, they are nothing like what a churro actually is.

I recently visited Taco Bell after coming back from the states only difference is that the menu is wrote out differently , there was a lovely woman behind the desk called jet she was patient and listened to me baffling whilst trying to explain it , I am autistic and sometimes struggle to communicate but she was so nice and understanding and knew exactly what I was talking about and made sure it was made exactly how I asked this made me happy and feel less anxious . I visited again a couple of months later from harrogate just for Taco Bell and jet was there she greeted us both instantly with a huge grin and asked if I wanted the same As last time and repeated the order to me getting it perfect like she has completely remembered me and my order she made me feel more special than a server has before and she really needs a pay rise or promotion . Hers manners and patience and friendliness towards customers is 100% and I hope it is noticed by others . Unfortunately on the second the rest of them seemed angry and flustered and need to learn to smile but at least you have jet ( Janet ) who brightens everyone up :)

The reviews aren't great so didn't expect much, but our experience was great. Friendly guy took our order, produced two great tasting burritos a few minutes later. Chips are great too. Basically it's all much better than McDonald's.

We love Taco Bell. Some of the staff here are so very friendly and helpful, going out of their way to have a chat if they have the time. Love the variety that the menu brings and as the food is made to order, it is always piping hot.

I used to really like Taco Bell when I lived in the US back in the 1990s. But since then the quality of Mexican food on offer has increased massively, meaning this foisty old chain has been left behind. But as I was passing the York branch today I thought I'd give it a try for old-times' sake. Bad idea. Poor bean burrito. Disappointing cheese quesadilla. Tortilla chips fried in the same oil as the chicken rendering them unedible to a vegetarian. Filling but not tasty. Was it really this bad back in the day or has the York branch just got it badly wrong? Either way, I'm very unlikely to return.

Through the week it’s fine friendly staff and food is great. Went on Sunday and was waiting 20 mins to get served and didn’t even get acknowledged! The drive through guy took orders from cars then ignored the people inside! Nobody to serve! What a joke! Left and went to Mac Donald’s

Visited this afternoon, the lady taking the orders looked baffled as we walked in.. she stared for a while. Before I even spoke she said it’s a 20 minute wait for everything! And for your information we fry our nachos and chips in the same oil as the chicken. Safe to say we didn’t hang around. The brief one way conversation could be interpreted in many ways.. overall an awful experience.

At least I know it was freshly cooked and it was good bit I'm glad I wasn't queuing for the drive thru, I was the only one waiting and it took a good 10 minutes 🤔

Both times I have visited there has been a 30 min + wait time. The last time I was told it would be a 15 min wait and was 45. The drink I wanted had run out and the tango tasted watered down. The dining area was filthy and staff seemed to be standing around when there was a huge que. the food was good but I don’t think I’ll be visiting again due to wait, filthy dining area and seemingly not bothered staff.

Quick and clean. My wife was very hesitant about what to order and the order taker was very helpful. Service was fast. Background music was louder than I’d prefer and geared to younger people. Food came quickly and proved reasonable value. Nice Mexican fries but a bit on the salty side.

Came with my friend we both enjoyed our food and were quick to receive our meal however found the staff rude. Female serving on the till snapped impatiently at me when I seemed to give the order too fast. Also, when our number was called before I had the chance to get off my seat to collect our number was shouted a second time in the same unpleasant tone used by the woman at the till. Needs sorting

We had the box for two, quesadilla slices were lovely. Nachos had plenty of sauces and cheese. Tacos were difficult to eat cleanly, I ended up with a tomato stained t shirt. Lots of chips. Good value as we got big drinks and churros for less than a pound extra.

Unplanned visit to Taco Bell at the weekend. I went through the drive thru. The quesadilla (chicken) was delicious as were the fries with seasoning salt. All very tasty, well presented and packaged. The staff were friendly and I would definitely visit again when in Yok. It was good to find a drive thru alternative to Macdonalds. Recommended.

The food was good but when ordering my meal the attitude and impatience of the server was awful. Not sure if I’ll go again

I ate here a few months ago & I hated it. I had a chicken burrito and fries. All I could taste was salt and like others have said, the consistency of the contents were like baby food. My partner got a drive through tonight and brought it home. He thought it was disgusting and binned most of it. He also said it was way too salty (and he ain’t too fussy with his food either peeps!) So it must be bad for him to bin food he’s paid for. I seriously wouldn’t recommend this to anyone and I can see it shutting down before long sadly.

Thought I would try taco bell instead of the usual Mac Donald's yesterday, decided on the taco supreme a double taco with fries staff where friendly enough, but was very disappointed with the portion size and quality of the food tasted nothing like a taco and the filling supposed to be beef mince was just like a liquid paste fries where cold ,I ate it then went next door for a big Mac .will not be going back very disappointed.

Called in for the first time at the Monks Cross store yesterday. First impressions were really good and very clean. Isaac served us and he was very friendly and helpful. Food came very quickly and was lovely. Also good value for

Decided on a drive through Taco Bell whilst in the area, wish now I hadn't wasted my time. I thought that the sizeable queue of cars would clear fairly quickly, however it took a good 20 minutes to reach the window. I was asked if I had placed an order, replied that I was doing that now?! Was told in no uncertain terms that I would have to drive back round, re-join the large queue, and order through some invisible looking box. They would not, and could not take an order at the window?!! Truly awful customer service. I was certainly not going to do that, but was intrigued at how I had missed this. I parked up and walked up to the drive through, and there was nothing at all to suggest that you had to order through a box. I found what looked like a small black litter bin, which was apparently 'the box', but it had nothing to say that orders should be placed by speaking through it. Just an unmarked, anonymous box, as per my attached photo. Saw the word STOP painted in small letters on the road, which was impossible to see when in a queue of cars. This is an appalling set up, coupled with awful customer service. Seriously. Taco Bell. Sort it out.

We had looked forward to eating here as I'd heard good things about the chain in general. First impressions weren't bad, the staff were young and helpful and were happy for us to take our time choosing. We ordered a beef burrito and a bean burrito with some nachos on the side. Pricewise there are no complaints but the food is appalling. The beef was mushy and unappealing but the bean burrito was disgusting, like damp sawdust, only not as tasty. It was probably the worst thing I have ever tried to eat. The nachos were just nacho chips with a small pot of melted plastic cheese, not pleasant at all. Most of it went in the bin before we left. Will we try again? I doubt it.

As a family we decided to go to Taco Bell as I was very impressed previously.

First time at a Taco Bell. Went through the drive in. As a first timer the menu is complicated. In fact, it may well have been written in Mexican. I'm assuming that's the style of food although it was difficult to tell once the food arrived. I don't recall being in Mexico and seeing "cheesy chips".

Came with a group of 12 people. We were informed that there was no beef left, which was disappointing. As I didn't really fancy chicken or pork, I just ordered a tray of nachos with guacamole and sour cream. They came so smothered in cayenne pepper that I couldn't eat them. There was only one ladies' toilet, and when my two-year-old needed to go there was someone in it. The disabled toilet was locked and unfortunately my daughter could not wait long enough for me to be able to locate a member of staff with a key. This seems ridiculous for a restaurant of this size.

Stopped off for food before coming home tonight and was disappointed with the service! Whilst eating our food inside the shop it had come apparent that it was staff change over as three young workers came out from the back shouting to the others working behind the counter for all the customers to hear. Then onto going over to the counter messing around and cuddling each other whilst some were preparing food (infection control springs to mind) on leaving the facilities we could here the drive through working messing around inappropriately with the already said workers on their way home. I get laughter in the workplace but i don't think these workers acted professional, safely or correctly upon my visit.

Oh dear what a sorry excuse for Mexican food.

Just been to Taco Bell. Waited 34 mins at drive through (Thursday 6pm)

Lunchtime visit ,the cafe type interia is very basic ,but it is not designed as a place to

Called in on a shopping expedition to Monks Cross a week or so after it opened. I was a little concerned at a long queue that didn’t seem to diminish but staff eventually explained that the tills had “gone down” and they couldn’t process anything. After another short wait staff came along the line and gave those waiting a free portion of churros and chocolate dipping sauce. Once the system was up and running they cleared the backlog very quickly and efficiently.

Ordered one if there meals that says without dairy as I'm lactose intolerance. Took it home and the bottom part of the taco had cheese in it!!!! Not good and glad I saw this before I ate it

I was dubious about going here having been to one In the states which was discussing. I really enjoyed the food if a little pricey, friendly staff in a very hectic environment, one down side was the music was way to loud for it to be comfortable to sit in. I will go again but it's a little off the tracks from me to visit regularly

Very busy but served really quickly. Waited for our number to be called and chose to takeaway as it was so busy. Really reasonably priced, food was amazing! My husband had the big bell box and i had the crunchwrap. Both piping hot, fresh and filling! The fries are amazing. Churros are divine!!

Half an hour wait for food, dirty tables, floors and very impatient till worker. Haven’t been before so didn’t know the menu and could have done with a bit of help!!! Music so loud order numbers couldn’t be heard. Appreciate it’s new and therefore busy, but this team need to be more organised if they are going to keep up with demand.

Hot Food-Mc Donalds tends not to be of late-this was still hot when we got it home.