Swoon in Cardiff

Delectable, Devine, Delicious. Location was cute, enjoyed the options and the lil mini market. The colors were inciting and made me feel comfortable. The ice creams was perfect balance of sugar and cream!

We decided to go here and grab an ice cream on a weekend afternoon after seeing that a nearby Gelateria we wanted to try had a large queue. Turned out to be a bad decision, and it seems that the people in the line in the other place knew something we didn't. The main issue was not the ice cream, which was perfectly fine. It was the miserable guy serving who spoiled it. There were only three other customers in the place when we arrived and this person clearly couldn't be bothered. He was standing away from the counter on his phone when we arrived, hardly spoke to us and didn't even look at my wife as he took her order, gazing out at the street instead. As we were eating two of the other customers left and were also clearly not happy. As they passed us they commented that this guy didn't acknowledge them...when we left he was at the far end of the counter, back on his phone, and didn't say a word to us. It takes very little effort and costs nothing to smile and at least make a tiny effort to welcome your customers. Without them, you don't have a business. I won't be coming back here, and will be heading straight for Amorino.