Swan in North Down

Mixed feelings. Their food is really good. But their delivery time is really bad. We’ve used them a few times and it always takes around 2 hours and they forget sauces and dips. When ever you phone them up they always say “it’s just leaving with the driver now”. Real pity, cos their food is great but they are unreliable.

Ordered for the first time for collection , even though it took longer than I was told on the phone , the food was very good.

Ordered chicken fried rice and over an hour later I rang back and was told it was on its way. Waited another 40 mins and phoned again and was told it's out for delivery. Was freezing when it arrived. I phoned once more to be told "Save two thirds of it and if it's cold we'll send a new one." £12 wasted.. NEVER AGAIN!

Ordered a delivery after 18:00 currently 20:00 still not delivered yet, rang twice very rude customer service over the phone told it was on its way and would be two minutes. Hung up on the second time I rang. Over £50 spent was a waste of time had to give my child something else for dinner as it was their bedtime! Would not recommend

Excellent food, really tasty. Service can be slow on a Saturday night but that can be expected when they are so busy. Food is always worth the wait. Salt and chilli chips always very good

Order took over two hours and when I phoned to find out what was happening girl was so disrespectful

Best Chinese food I've had in along time ,first time I've been to swan and if it continues to serve food of that standard I'll most certainly be back

Food disgraceful ,Ordered for a birthday treat .3 meals ,Special Combination with Satay sauce ,what sauce ,rang to explain and got bad attitude from the Chef and wanting more to get more sauce .What a cheek my money was good enough.Will be calling into to see him .

Took 2 hours to arrive after numerous phone calls

Been going to this place for years but after finding a black hair 2 weeks in a row I'm done. None of the people Cooking or serving up food have hair nets ,hats or protective clothing on, no gloves or handwashing going on either.

The worst delivery service. Ordered at 19:20 via app, delivered at 21:35. Food barely warm, chips sweated and all soggy. Won't be bothering with them again.

Placed order online, arrived 30 minutes after order then waited over 40 minutes for food whilst others who ordered in shop had their food within 15 minutes. Organised chaos in kitchen. Won't be back.

Was told 30 minutes for a collection and when I arrived after about 45 minutes, still wasn’t ready and was waiting 20 more minutes, girl behind the counter very rude and couldn’t care less. Food was nice but service was terrible

Food tasted great and the service was very fast too, we ordered via the app and our food was ready in less than 15 minutes for collection and was fresh and still hot. The portion sizes are amazing too.

Took over two hours for food to be delivered.

Still the best Chinese takeaway in the area. Singapore fried rice is something else. Yum 😋

Absolutely awful service to say the least, been going to swan for years and today is last time I’ll be giving my custom. I ordered a meal for 3 adults, once I returned home I noticed they gave us an incorrect items which is easily done by restaurants. Once I rang I was greeted by an extremely rude women. We were happy enough to bring the incorrect items back for exchange of the correct item but no this wasn’t good enough they wanted us to bring the incorrect stuff back for us to go ahead and purchase the correct item again. Absolute shambles of service. Very arrogant lady.

The best Chinese takeaway, I know of, in Bangor. The food is great. The service is friendly and they are oh so fast. They do deliveries but I've never tried that so I can't comment. prices

Over an hour for a gravy chip absolutely ridiculous. Ordered through ap. Never again!!!!!

Lovely staff - I'm disabled and they always go the extra mile to ensure I get my order. The beef curry (or chicken sometimes) is delicious with the onions cooked just so as they should be. My spring rolls crispy and stuffed with yummyness! Thank you Swan.👍🍜

Excellent grub their beef black bean is awesome

Very disappointed in tonights meal Monday 8th May . I ordered beef satay and I couldn't eat the meat it was so chewy. Also they don't take card. Really !, Total tax fraud

We order for collection, they say 30 mins we give them 45 mins to a hour before collection and still not ready for pick up.

Ordered on their app got confirmation and no delivery 1hour and 20 minutes later,eventually got through on phone and was told they didn't get my order but took my money....waiting on phonecall for refund....absolutely terrible customer service

The food is disgusting. To my knowledge King Prawns are NOT straight in shape. Ordered the King Prawn in Salted Chilli and it was vile. My friend ordered the Sweet & Sour Chicken Cantonese style and the majority of our food was binned. Even the frozen chips where hard...Back to the Ba Won we go. My advice is to stay clear and get your food elsewhere.

First time eating from here totally awesome the food was well prepared and tasted amazing the portion sizes to were awesome Great food I will be going back to them

Great food and always ready when they say it is 😊

Our regular Chinese you will go far to get better. Excellent staff and food.

Food very good and well priced. Can attract a fair crowd of oiks in tracksuits and women in their pyjamas at peak times but the food comes out quickly and piping hot and that’s all that matters.

This place is bad order Singapore chow mien it was meant to come with more than one meat but I got noddles in a sloppy sauce with peace’s of chicken on top when I called them the said that’s how it comes. First time ever in this place and I won’t be back the girl told me I ordered what I expected and it’s not what they do no apology at all. The brat curry was meant to have fresh chillies with it but they didn’t bother the whole order was terrible wasted £27 on rubbish I won’t be back. Egg fried rice did not have an egg. Please avoid this place at all cost.

Told order would be 20 minutes. Arrived and paid, was then told it would be 5 or 10 mins. In total it took 1 hour. No apology just told it was busy!!!. Won't be back.

My husband said our order would be ready in 20 mins i.e 7.20pm. Its now 8.20pm and he's still waiting for it. Now reading the other reviews im not even looking forward to it 😡

2021 UPDATE: we gave them a chance and were sent reheated food. We ordered 10 minutes prior to opening. If we wanted reheated chinese food, we'd buy a tesco meal for 2 quid. The fact this has happened so close to opening time honestly makes me worry as to when it was actually cooked. Wouldn't recommend (still) ======================================================== An Asian lady (only one there) screamed at my wife and another counter staff member then threw food at her because our kids meal was left sitting for ages while they made our main meal. I hope the other lady on counter finds a better job soon 👍 nasty people (full credit to other lady on counter putting up with coworkers like that)

Good portions, plenty of chicken in their dishes, excellent chicken curry.

We have been going to this take away for over a year now. I have no idea where the 1 star people going, but it's not here. Food is so tasty and clean, with fresh ingredients. Yep if you catch them at a busy time at the weekend of course your wait time might be slightly longer, but I have no complaints. I have always enjoyed the food here and the staff and delivery team are friendly enough with us. It is definitely the best Chinese takeaway in Bangor, if not co.down. Oh and their hot and spicy soup is OUTSTANDING!!

Sadly the chicken in black bean sauce was disgusting, the chicken was off and tasted rank. Phoned to tell them but they weren't really fussed and offered to send me another....not good and I would never personally eat there again.

This place in embarrassing. When a Chinese takeaway can't cook rice, you know to avoid. I had the single meal. Rice was inedible, wings CHK ball and spring rolls all overcooked and burned. But CHK curry had plenty of chicken and the rib was ok. Much better food nearby. Have this place a try as it just a few mins away. Regretting it now. Also not taking card payments. Instead let's handle cash during a.pandemic. awful.

Over all disgusting place was told food would be delivered in an hour only to be kept waiting for near three hours phoned several times to be told the same story, that it was with the driver that it was the next order to go that it was on its way Ll these excuses not one apology so I complained to have a Chinese woman laugh at me down the phone because she thought it was funny to take money from a customer and not supply their order what a horrible place please do yourselves a favour people and stay well clear of this place because it is a bloody disgrace

We got a large order (£26) and it was absolutely horrible. The curry was luminous green that had the most awful after-taste and the chicken balls tasted of old frying oil that had never been changed. If you're considering buying from here, save yourself the hassle and go elsewhere - your stomach will thank you 🤮

Great food. Duck & Plum sauce awesome, Sweet Sour HK Chicken HUGE, Chilli chip portion enough for 2 or 3!

STOP, DO NOT ORDER!!! Took 3 hours to arrive!!!! The order was wrong!!!! Horrible over the phone! Will never be back! Rating: Abysmal

The food was dry and overcooked, reheated perhaps and no prawn crackers

Fast service and great takeaway

Love the food but the delivery service is abysmal. We order every week and expect an hour or so but delivery can take 2-3 hours. Being busy is not an excuse. I expect a business to have resources in place to provide their customers with a reasonable service. EDIT: I am a frequent customer of The Swan – sorry. Wrong tense. I was. I am used to the 2 hour wait after being told “it won’t be long”. I am used to them getting the order wrong. Usually they fix it and apologise. That’s what professionals do. Tonight, they got the order completely wrong and when I phoned to tell them the person who answered was rude, belligerent, and refused point blank to take responsibility for messing up. The food that did was cold and congealing. Its in the bin. If you want an adequate service and edible food – go elsewhere.

LOVE the food here, especially the Chicken Satay in light batter. Wouldn't go anywhere else

Ordered, waited, collected, home, ate. Happy.

Food is lovely but the service is shocking. If you want to eat at 7pm order your food at 5pm for delivery. Even when you pre order and collect yourself they arent making it until you go round for it and have been sitting for 10/15 mins. Good food but service needs looked at

The food is ok but the manager/owner needs to learn about customer service, never in my life have I met someone so rude. Placed an order for collection picked up the order which was wrong so I took it back, the manager wanted me to pay extra even though I drove round there twice he gave me a refund finally plus was very arrogant. Will never use again.

Waited an hour and 40mins!! Wrong change! Wrong order kids don't like the veg!! Another wait and charged will not be ordering again!! Dog enjoyed though!!

Good food but delivery and customer service is lacking unfortunately.

They don't accept cards even tho theres Visa stickers on their window. The food was supposed to be 20min, I waited 45min. And then the Chinese woman shouted I wasn't charged enough and was due them more money. I watched them handle different foods and containers and not once did they wash their hands.....cross contamination especially for those with allergies. WON'T BE BACK!

salted chilli chicken is the best food ever made uGH

Don’t take card but have a card sign on the door

Very tasty. Salted chili chicken was ready in 15 mins on a Friday evening. Warm waiting area with plenty of room. Varied menu and looks very professional

Great delivery time and delicious food.

The photo is a private house. They don't do carry outs.

It's your usual Chinese takeaway. Been to one you've been to them all. Reasonable food at the usual prices.

Ordered from here a few times, and not wasting time again, Every time, the order is hours before delivery (if ever). Get messages saying it’s out for delivery, and 30mins later, find out it’s not left the shop. More than once felt like a total waste of time and money

Ordered almost 2 hours ago, I'm still waiting on it to arrive, so yes I feel a one star is appropriate, will never use this Chinese again. Rude staff on the telephone also when we rang to enquire where it was.

Delivery is too long.Nice grub thow

Wouldn't use this place again. Very unpleasant when they get your order wrong

2 hours for delivery is about normal for this place

Placed order at 5.20pm eventually after 3 phone calls received order at 7.18pm not impressed

Over an hour for a delivery tonight when I called it hadn't even left the shop. When I ordered it wouldn't be long apparently waste of a phone call

Called for collection at 1905 told it be 20 mins I walked in 1930 place was chaos. Still standing 2000 approached the counter for girl to ask girl packing food was mine nearly ready she just shook her head I told her I called nearly an hour ago but no excuse or apology. Finally got food at 2015. Girl at counter said sorry and tried to give me free prawn crackers. She got them back and told her this place is shocking and customer service was terrible. Never be back.

Horrible,we ordered an hour and a half ago,Still not here 😠😠😠 , Will not eat again

Best place for nice chinese food