Sushimania St Albans in St Albans

Bit of a weird experience to say the least. We are returning customers of sushi mania but have never experienced such poor service. Last time we went (August 2024) the staff were useless- they didn’t bring us our drinks so we had to wait ages and order them twice, we had to ask for cutlery about 4 times before one of us got up and looked for some ourselves. One waitress started yelling when we were looking for the cutlery and then looked at us very blankly & confused when we were telling her our food is getting cold & we want to eat. The beef was SO chewy it was pretty much inedible. The food quality had definitely gone down hill since we’d visited previously. Some of our food didn’t arrive but we left that part unsolved as it was pointless trying to get anyone’s attention and most of the workers there couldn’t even smile or be polite. (Maybe they’re also being treated poorly.) Nearly forgot to mention that the aircon unit above us was dripping on us during the meal. It was so uncomfortable. We love to support local but this experience was terrible for all of us and we will not be dining there again. There were too many disasters in the 90 mins we were there. I wouldn’t recommend this place to anyone. -1/10

Always reliable food. Great for the all you can eat option. The food always comes out fresh and hot. To be honest, I don’t understand the bad reviews 👀 The instructions to use the app are simple and they are explained on the menu. And it’s quite common in a lot of restaurants that does all you can eat to pay for any wasted dishes so that people aren’t wasting food and taking advantage.

Was really worried as booked a table for my sons birthday before looking at the reviews, which are not very good,but we enjoyed our experience and food was nice. Unless you can eat a lot I didn't think the all you can eat menu was worth the money, especially when paying for kids. We would go again, but pay for the normal menu next time.

I came for lunch to meet with my friends and brought along my new baby as the restaurant is supposedly child-friendly. We ordered off the half price menu and enjoyed our sushi which was tasty, although some of the items didn't seem very fresh, for example the ginger was very dry so we didn't touch it. Anyone with a 6-month old knows how difficult it can be to eat out at a restaurant whilst your child is fussy. I was unable to finish some of my sushi because I had to have my son on my lap and keep him entertained. We had probably about 10 pieces of sushi left by the end of the meal. We were made aware that if eating from the half-price menu we'd have to pay £1 per takeaway box, but as it was a hot day and we'd planned a walk afterwards I told the waitress we didn't want to take it away with us. She grumpily pointed to one of the plates and said that we were wasting food and hadn't touched one of the types of sushi. We apologised and said we weren't trying to waste food but we were busy with a small baby so couldn't eat it all. She then said that we would be charged a £5 wasted food fee, which I was shocked to hear because I have never experienced this in a restaurant before. Surely you order, you pay for what you order, and you eat as much as you want, that's your rights?? I have never been told I'd be charged a fee for not finishing my plate before. All of this was very unhelpfully said at a time when I was trying to get my little boy to calm down, and I was becoming really upset because other tables were staring. I felt she was making it look like a) we were greedy and had ordered too much, and b) were just wasting food and not thinking about the environment or something. Overall it was just an absolutely bizarre interaction, and in the end we agreed to pay for the takeaway box but had to bin the sushi the second we left the restaurant as it would go bad if we took it home with us. I was so overwhelmed and upset by the interaction that I burst into tears as soon as we left, mostly because going out to lunch with a small baby was a big thing for me and I found it really difficult, only to have a truly insensitive and uncaring waitress shame me and make me feel bad for not being able to finish my food. It turned out that the policy around wasted food is for the bottomless menu which we had not even ordered from! I will never go back and I'm really disappointed to have been treated so badly by the service staff there.

Been here once before and was pleasent, my friend did all the ordering so I didn't have an issue. This time I went with someone else and they tried to use the QR code to order and the app wasn't working and it ordered triple the things we wanted so a bill for 2 people (with only 3 items) came to £90 when we spoke to the staff and explained they made a scene and started being difficult with us by taking my friends phone. we were then told we have to wait 15 minutes before we can order again when all we wanted to do was order food and pay. we decided to leave so we said we'd just pay for what we had which was 3 small dish's but again, they made a scene with us, started swarming our table and raising voices at us. yes I understand maybe we did something wrong on the app (but the app was glitchy) no need to make us look like idiots in front of a full restaurant. will never go here again that's for sure.

Went here with a big group for a mates leaving do. We did a buffet thing but had to use an app to order. It ended up being annoying and confusing to order that way. If people don't want/can't use the app then just take the orders face to face. The food was good but the app put me off.

I swore I would never go here again after having two bad experiences previously, however I tried it again tonight and the service was horrendous, didn't get what I ordered and was charged for something I didn't even get. I was also told that everything was 50% off on the menu with no signal or sign to indicate a 50% discount, and when I questioned it I was given a menu with a sticker at the bottom right of the menu stating that only certain items were 50% off. The staff cannot speak English and there was a massive language barrier to the point where the duck dish I ordered I was told was the salmon dish, they didn't have a clue what was going on.

This experience tops all the terrible experiences I’ve had in a restaurant. The manager was absolutely delusional about his “perfect restaurant” as he kept calling it. He was beyond rude to me and my dad and even walked away when I was in the middle of speaking to him. Such poor quality food as well it was overall an incredibly disappointing experience. Too many staff for an empty Wednesday lunch time and after 2:30 the manager was just doing laps of the restaurant as of to imply that we all needed to hurry up so he can close at 3. Never in my life have I been to a restaurant where I’ve had to pay for the food, and then also pay for not eating all of the food? Absolutely ridiculous and just a terrible experience from All aspects.

hi mania in St Albans… Went into sushi mania in St Albans (Herts) as had a table booked for 3 people. The manager immediately had a bad attitude when asking us if we wanted the all you can eat menu or the Al a cart. We said can one of us have one and the other two of us have the other?? He said no all has to be the same! ok we agreed to all have the al a cart. Then 1 dirty looking menu arrived and a small double bowl of ginger and wasabi was dropped on our table with the ginger hanging off the side. Then our plates were placed in-front of us with finger prints on!!! Needless to say this was enough!! We got up & left! On our way out, I briefly told the manager why, but he shrugged his shoulders and walked off!! Date 05/01/24

Ordered from the a La carte menu which they do a 50% off. Food was delivered in a timely manner. Sushi was fresh and the cooked dishes were made fresh too. Really good value for a nice sushi lunch.

We had a very unpleasant experience. We took a bottomless buffet and realised that my 5 year old was charged for menu that don't even exist. If your charging for a child, then you should have a memu for them right? When I asked the manager to take it off the bill because my daughter hasn't eaten, he refused and argued with me. He even asked me to pay £5 for a takeaway box if we want to take the left overs home as they don't want it to go to waste. Shame on you! Overall the food was good but with this kind of service, we will never go again.

So the intrigue was the deal, half price etc. etc. but the food was really poor, all pre made and nothing fresh, the taste of the food very bland and presentation poor - all in avoid at all costs, even the deal doesn’t work out that great. Very disappointing and doubt will be open this time next year.

We were recommended this place by a friend, but after reading the mixed reviews we were a bit apprehensive. No need to be though, we were seated quickly, offered the all you can eat or 50% off a la carte menus to choose from, and given water and drinks order taken. We went with all you can eat. After a little trouble getting the app (they gave us a QR code which helped) you can order once every 15 mins up to the time limit, which is easy once you get the hang of it. The menu is somewhat limited but still has good options. We really enjoyed the tempura prawn. We left comfortably full and would go back again in future.

The food was ok but the service wasn’t great. We were kept waiting to order food as we were told the app wasn’t working so it was a 15 minute wait even to get a drink. Once the food was ordered, it came out quickly however.

Google review summary Reviews aren't verified 5 4 3 2 1 3.9 (520) Reviews All dishes29 all you can eat21 phone18 manager18 +6 Sort by Most relevant Newest Highest Lowest Vanelope Santi 1 review 3 hours ago NEW 2 July 2023: THIS IS A COMPLAINT EMAIL. Yesterday, we went to Sushimania St. Albans to have …More John Bordy Local Guide·207 reviews·284 photos a month ago This restaurant offered either an all you can eat option for a set price, or 50% off of any food item on the menu. We opted for the 50% off option and had a great meal that was actually a solid value. Highly recommended. I wasn't in the …More Oyako DonGyoza 1 Sushimania (owner) a month ago Thanks John. So pleased that you enjoyed it. We will ask the staff to explain things better as you stated. Marianna Zavedeeva Local Guide·368 reviews·2242 photos 2 months ago Dine in | Lunch | £20–30 Lots of food. You pay £27 per person and order as much as you want. Not the best sushi, but ramen was good, I liked the seaweed salad, salmon. Place is clean and tidy. Well decorated. Friendly staff. …More Photo 1 in review by Marianna Zavedeeva Photo 2 in review by Marianna Zavedeeva Sushimania (owner) a month ago Thanks Marianna. That price includes service. Deloighted that you had such a good time and we look forward to seeing you again soon Jiangli Tan Local Guide·52 reviews·288 photos 3 months ago £20–30 We went for the "Bottomless" all-you-can-eat menu. The food was delicious and the sashimi was the highlight for me. …More Photo 1 in review by Jiangli Tan Photo 2 in review by Jiangli Tan Photo 3 in review by Jiangli Tan Photo 4 in review by Jiangli Tan +5 Sushimania (owner) 2 months ago Thank you Jiangli. We are delighted that you had such a good time with us. See you again soon we hope Vanelope Santi 1 review 3 hours ago NEW 2 July 2023: THIS IS A COMPLAINT EMAIL. Yesterday, we went to Sushimania St. Albans to have dinner. We had reservation for 3 people at 6pm. We arrived a bit early but we were right away accommodated. The problem was how rude a staff communicated a concern to me. Upon arrival we were asked what we were going to have for dinner all you can eat or ala carte. I told the person in the reception we're having 2 all you can eat and the child that we were with was not eating (My daughter decided she couldn't wait for dinner and ate while we're on our way so I knew she's full). We were directed to sit on table 8. While waiting, I talked to my daughter and asked repeatedly if she's sure she's not eating. She said yes, she would not but then when the first set of our eat all you can order came, she decided she wanted to eat too. I booked an ala carte salmon meal for her. Came her dinner and ate only 1/4 of it (because she's still full from what she ate before coming to the restaurant). Minutes later, she asked if she can have some prawn tempura she saw me eating. I explained to her that she couldn't have it as it was from our menu and that our set was different from hers. But then she's only 6 and have limited understanding of things like this. Instead of making a scene, I agreed and gave her 1 tempura. She ended up liking it and asked for another 1. I did give her 1 more. And then a 3rd one. She ate only half of the 3rd tempura. My daughter loved edemame beans and I thought, I would share with her some from my tofu salad, I gave her around 5 pieces of bean which she didn't even touch. She stopped eating entirely. Minutes later, a man approached the table, looking stern and talked to me in the most rude way I ever encountered in a restaurant here in the UK! He said curtly "The child will be charged half because she ate from the unlimited menu" without actually looking at me (the person he was addressing this concern to) and walked away even if I was sure he heard me attempted to talk (he was only few inches away from me). While I understood the rule and I had no problem paying the extra charge, THE WAY HE COMMUNICATED THIS TO ME WAS APPALLING AND VERY UNPROFESSIONAL!!!! I lost my appetite after that and I felt upset. After some minutes, the man passed by our table again and I called his attention about a charge in my bill (food tray). He again talked to me with cold, harsh tone telling me is the most impolite way: "This is not charged." added (verbatim) "you can even check your online bill, scan this code and you'll see its not there." though I was not happy with his attitude, I thanked him. Minutes passed and he came again and placed our bill on our table. I felt like I was on the verge of loosing it as I felt he was sending us away already by giving us the bill I DIDN'T ASK FOR just yet. What a show of customer service!!! We love sushimania and had been to this restaurant for 5 times already. But with this incident, I wouldn't be coming again anymore. And I will surely tell the story to friends to be careful with this rude staff. You can review the CCTV footage of this incident yesterday, 2nd of July between 6pm-7pm, as table 8 was right under a CCTV. He was the guy who normally works in the bar, black haired and wearing a white top. Thank you for your time and I hope this feedback will not be taken for granted. I SENT THIS EMAIL TO SUSHIMANIA ST. ALBANS ON THE 3RD OF JULY AND UNTIL NOW, I HAVEN'T HEARD FROM THE MANAGEMENT.

Waiter who greeted us was really moody with us when we said we hadn’t booked, even though it was 4pm on a Sunday and barely anyone in there - then we waited 20 minutes and no one came to see us to ask if we even wanted a drink. I had to ask someone if they could come and take our order and give us the QR code for bottomless sushi. Really unimpressed with the service. The food was nice and came out quickly but I cannot justify waiting 20 minutes to even get a glass of water in a quiet restaurant! I wonder how long they’d have left us there without anything if I hadn’t asked first.

Let's be honest, any sushi restaurant that offers unlimited quantities for a set price is never going to be the best, but we thought we'd try it. Ordering is via an app, so having been shown to a table, that's about it for personl contact, as everything is then done on your phone, so the only time that you see a member of staff is when they deliver food to your table. Choice of starters is good and the same again for main meals, as there's plenty to choose from, while hot food was 'hot', so no complaints there. However, with the clue in the name, 'Sushimania', it's really all about the sushi and this is where the restaurant unfortunately fell flat, as the quality of the rice and overall textures, were just wrong, with rice falling apart and proving somewhat tasteless. Toppings were OK for pre-frozen fish and of course, there's always the option to order more, (if you're still hungry), but a sushi restaurant lives, or dies, on the quality and freshness of their main product's ingredients and I'm sorry to say that for this chain, while staff were friendly, (those that we saw), the ambience was pleasant and nobody went hungry, standards of quality leave a lot to be desired. If you're looking for sushi and lots of it, all for a set price, then fine, give this place a whirl, but if your emphasis is on a genuine Japanese/sushi dining experience and quality and freshness are your focal points, then I suggest avoiding it and instead, heading to somewhere else where sure, you'll pay far more, but you'll also enjoy a far more authentic experience.

Oily and overpriced. Very disappointing food, overpriced and not very tasty. Best thing about Sushimania was leaving it.

Was a bit concerned about going here after reading the reviews, but thought I would try it out for myself. Had a good time, yes you are time restricted on the table, but the food was served quickly and did not encounter any trouble, would highly recommend and will return.

Me and my friend decided we’d go to sushimania for a treat. We’d heard they did half price meals at lunch so we thought we go. The food was very average, and the staff were reasonably nice. However the following few days both my friend and I spent the whole day and night on the toilet. We ordered had chicken gyozas and I had a chicken Yaki soba. We believe the chicken is the culprit for our shared food poisoning that has caused us much distress. The food may have tasted nice but it’s not worth the pain and illness this restaurant has caused us. Honestly I would avoid this restaurant like the plague, it may be cheap but who wants to spend the next week on the toilet.

Spontaneously enjoyed my time with close friends in the restaurant. It was a good invention to offer customers sushi or cooked sea food for people who doesn’t like sushi. Wide range of options on the menu. Waiting area for families. Quick service. Organised. Welcoming staff...

Booked a work evening out with work colleagues - We choose from the bottomless meal section - there was a few of us ordering - however a lot of orders didn’t get given even though we ordered multiple of times via the booking app they...

Nice atmosphere if you get a decent meal, I had lovely company but.....I kept ordering veggie vegan food but it didn't arrive i tried twice on the app and it said it went through but nothing. My other friends orders arrived on time very quickly...

Really unimpressed as this was our first time there. My husband made a booking for our family( of five). On arrival we were greeted my the manager who struggled to strike a smile. I told him it was our first time there and my son...

Great food, catered for my gluten allergy as well and even had GF soy sauce available after asking! Only thing that could be improved is their allergen matrix being incredibly confusing, it looks as though people with a gluten allergy can hardly have anything, but...

There was some strange grey substance in the edamame and i asked the waiter if he could tell me what it was and he said it was nothing, maybe just that’s how edamame looks when it’s boiled (?!). i explained I always eat japanese and...

Most unfriendly staff who couldn't give a hoot about people Every dish was a mass overload of Miso be it soup , noodles , sauces Absolute garbage The actual sushi had no taste apart from the stick rice Think they sourced the fish from the...

On arrival, no explanation of how to order or how the app works in order to do so. Staff were inattentive and it was hard to get their attention. The serving staff were polite but I would say inadequately trained to ensure the Customer felt...

We love Sushimania. My teenage boys enjoy the all you can eat offer. The food is always really fresh and of great quality. There is a great selection on the all you can eat menu. The service is fast and efficient.

Food was prettty nice but unfortunately one of the smaller staff members appeared to be lacking a chin

The man who claims to be manger was extremely rude and demanded service charge when we refused to pay it due to the poor slow service he shouted out “oh so you don’t want to pay service charge “ like he was trying to embarrass...

I am a regular at Sushimania and have been recommending the food to friends, family and colleagues for years now. My friend was visiting from Australia and mentioned she loves sushi so I decided to take her. The previous time I visited the service was...

First time eating in a sushimania so we took some time to read and understand the conditions of all you can eat but it makes sense-seems to be to prevent ordering tonnes of stuff to just take home at all you can eat price. But...

Food was good but the staff are disgusting. One gentlemen was walking around making an awful noise, snorting like he was getting flem out of his throat. Talk about off putting when you are trying to eat.

From the minute we walked in, nothing was explained correctly or thoroughly no matter how many times we asked. We ordered two rounds of all you could eat, and at the end asked for take away boxes and were given 3. Once we’d filled them...

I had never been to this restaurant chain before, the staff were rude when we asked about the system. they decided not to mention that the takeaway boxes are extra charge that they seem to determine the price of on the day. And then made...

Me and my boyfriend went out on a date here last week. We really liked it here because of the choice of vegetarian items, since I don't eat meat or fish. I ordered a vegetarian noodle soup and as I was eating I noticed it...

We popped in to Sushimania on the off-chance, not having booked. A rather surly maitre d' took us to a table positioned near the kitchen. There was one, dog-eared, menu. No drinks menu. We sat and waited for probably fifteen minutes. No offer of drinks,...

Disorganised, rude staff. Food was poor. Wrong orders arrived and wouldn’t replace it for the right item. We felt intimidated and were being closely watched. Uncomfortable atmosphere. Dysfunctional system in place for the bottomless lunch. Forced us to pay service charge and we didn’t want...

I’m not sure why there are so many negative reviews on here! We went to the St Albans branch on Sunday for a family birthday. The first time you have to download the app and get the hang of how to order on the app...

The food appears to be of OK quality but open eating it, it is not. Worst of all the food is saturated in MSG. We felt terrible after the meal. Had the MSG sweats and felt dehydrated and with a weird taste in our mouths....

If there was a minus rating I would have used it! The whole experience was a total disaster, from having to order on line to the service and food quality. After ordering the food was dumped on the table in no particular order or explanation....

Me and my friends frequently visit sushimania quite often, and it's nothing short of my favourite dining experience. I am dumbfounded by the reveiws complaining about the app, the app brings a bit of common Japanese culture to England, as it just so happens to...

The food here was lovely. But thats about it. Staff are being paid to stand around and do nothing. We were forced to order on an app which did not work on our phones, (not everyone has the latest iphone?!) so we were given a...

I have been to a few different sushimania branches over the years and everytime I have highly satisfactory meals. The food is always really good and excellent value for money. The app works well for us. Today we were talking a lot during the meal...

If you want to try something really “disgusting” this is the right place. In addition to the poor quality and awful taste of the food the menu is very limited. I today ate the worst sushi of my life. I strongly advice against.

The app is very frustrating to use. It doesn’t work at all on android phones and was not loading properly on my iPhone. When we tried to order from a waiter we were told we couldn’t and had to do it through the app. They...

A lot of people complaining about warm rice and other issues, I didn't experience any of this, but I went during a quiet time where there were only a few guests. Fish was fresh, tempura was amazing, and teriyaki beef / salmon / chicken was...

Sadly everything was awful. Warm sushi rice, warm fillings, cheap and nasty soy sauce, all the hot starters were just awful. Hot dishes came cold, cold dishes cane warm and service was on existent. What should have been a nice night out was not? Did...

Came at lunch time and though the prices were cheap the food really reflected this. all of it was flavourless and the meat was chewy and seemed fake. disgusting and not worth the discounted price let alone full price

If I could give this less than one star I would. We ordered a take away from here this evening. The food was truly dreadful. I’m not sure the chicken was actually chicken, the beef was so tough it was inedible and the noodles tasted...

Excellent value for money. The fact that it was very busy on a wednesday evening speaks for itself. Will definately go again.

We ordered a takeaway with a 20% off collection. We have ordered a total of 6 dishes. After have eaten the Chirasi Don, the Sea Food ramen soya and the Prawn yaki soba we felt totally sick. We needed to go for a walk afterwards...

The worst customer service i have ever experienced in my life. The waiters and restaurant managers were so rude from the moment you set foot in that dump. Two men there obviously had a chip on their shoulder, it felt as if i had walked...

We had a fantastic meal last night, the old manager seems to have gone and so does the chaos. Great food, good fast service

If you know and love sushi.... I wouldn’t come here. I’m not what you call a sushi snob (hey Costco sushi platters are great... not a lot of variety but fresh and yummy) but there are certain standards that should be kept... Sushi and fish...

My baby girl my wife and I went to sushimania today The food was great the service was excellent and my daughter enjoyed the food as well. It was a perfect experience . Thank you the staff of sushimania and keep up the great service!

Lovely food and very nice staff Fifth time going there and will most defo go back Went at 12 and one of the young lads came to speak to us at the end of the meal, very nice guy.

We went at around 7pm, when we arrived we were offered a choice between all you can eat and a la carte menu, but we couldn’t view them. We was told that the all you can eat is a small section of what is available...

New management- Stress Free Meal First time back to Sushi Mania in months due to Covid. What a fab meal we had, no fuss or commotion just really good food Thoroughly enjoyed it

The food and drinks are always great there and the atmosphere is nice. It is a go to place for me and the staff are always nice. You need an app to order and they do deals on some days.

I was very excited when the restaurant opened as we didn't have any choice in St Albans for Japanese food. But this restaurant is a deception... The "welcoming" is not very good, better not be alone for lunch... They are not happy to find you...

Went for the buffet, once you work out how to use the app which is easy to use it’s a great system. Food was delicious and service was good. Friendly stuff made extra effort for make sure everything was perfect. Will definitely be returning

We loved the food, however I felt really ofended and stressed for how one of the member of staff treated us (it seems like he was the manager but I’m not sure). He was really boor talking to us in a really rude way throughout...

Food is reasonably priced and presentation is good. However, service is terrible. Took 15 times to phone until an employee answered. Service is very rushed and not considerate of customers.

Odd restaurant. When you arrive you are told to decide fixed price or al a carte without any chance to review the menu. Ordering was via app. Food arrived at random times with people getting different courses at different times (all orders were at the...

On arrival we were given the choice of ‘all you can eat or a la carte’. Told to make the choice there and then at the entrance! We hurriedly chose all you can eat before being told our just turned 9 year old would be...

I was dubious following the scathing reviews but they were clearly at a different place or more likely the new manager has turned things around. First off Covid19 is it safe - in my view yes - temperature check in entry, sanitisers by toilets, plenty...

We visited last minute on a Friday evening! Slightly apprehensive re reviews but having been to others wanted to try. Staff were great and we were sat in the section further back. We opted for the unlimited menu and it was fantastic. Food came out...

Right from the start we had issues with our visit. We do not live locally and drove 30 mins to come here, we booked our table for 8:00PM (but we may as well have not booked because the manager sat down walk-in customers before us!)...

Always been regular customers since this place opened. Introduced friends and family to this place from the very beginning. Today we went on bank holiday with a booking in place. We amended our booking from a 2 to a 3 in store. Told we were...

Drove half an hour to come to this restaurant excpecting a great experience. Don’t go unless you want to wait over 50 minutes for sushi. That’s with asking 2 times about it. Hot food is delivered instantly but if you actually want Sushi at Sushimania,...

Had a table booked for 630pm and started to order, after 25minutes nothing arrived. Ordered more food and that arrived 10 mins later,still waiting on first order. Proceeded to keep ordering food and it very slowly arrived, the male waiters were good but the one...

I have been here a few times and I have to say for the value of the All you can eat it's really great. Order your food via the app, easy and stress free. On arrival you get your temperature checked and plenty of hand...

For all you can eat at £18 it's such good value for money. I've been several times to Sushimania and every time had a really good selection of food. It might not be the best sushi around, but it's still pretty good for the price....

We've been here a few times and have loved it every time. We eat a lot of Japanese food and we think the food here is delicious. Of course for the price the sushi isn't going to be the same as high end restaurants, but...

An Japanese restaurant, without good manners is certainly an issue but manager's problems don’t end there — the truncated sushi menu is “rife with dishes that are late on arrival most time".Businesses are at risk of losing % of customers who would have bought from...

This was possibly the worst sushi I have eaten in my life. I assume that because it's an all you can eat resturant they wanted to try and be smart by doubling the amount of rice and halving the amount of fish in every dish....

The manager was rude on the phone before and on entry to the restaurant. Our child was measured to see if she should be allowed the child menu. At age 8, she was told she had to pay adult prices! When we opted for the...

Better sushi at high street brand Itsu. Complicated ordering on an App which needs to be downloaded - a palaver. Food fresh but not great quality. Most disappointing sushi I can remember ever having. Would not return I’m afraid.

Service really bad .Staff are miserable and not helpful... Delay in receiving main meal & starter. Lots not available on the menu. During the Covid19 period ,the restaurant's floor & their toilets are very dirty with hand sanitiser broken outside , not enough tap water...

He told us to leave the restaurant...never come back ! We only ask the basic question how long is the wait , as my family had waited 1 extra hour for our booking . That man is the shop manager , rudest man that I...

We had the best time last night. I was concerned as had previously seen the scathing reviews, but I always like to use my own judgement. Alan, Philip and the rest of the team were fantastic. I don’t know how they cope, honestly. Esp during...

The shop manager just doesn't want to work in a good order .From his bad attitude& bad language , I don't think he is japanese , he is so rude! No more further visit & words about the rubbish management. The manager is named 'Alan'.

Having seen the poor reviews below I was somewhat concerned but we had a very good meal. We had to queue for about five minutes before entering but once seated we ordered on the app without problems. The food arrived quickly and was tasty. The...

Very poor quality food. Booked a table to meet a friend but when we arrived we were told you can only order from the set menu which is £19 per person. We didn’t want a lot but stayed as we had booked and it was...

I've been on two occasions and both were really bad experiences. The First one I made a reservation for 8:15 after phoning and being advised that any earlier would mean queuing, so I assumed we'd have no issues. I queued for 40 minutes and when...

Extremely poor customer service. Shocking experience. This restaurant is not worthy of being in St Albans. I would strongly advise an independent inspection and have the restaurant removed or the staff dismissed. My self and my friend visited for the first time ever on 17th...

Met my daughter for lunch, we were the first to arrive, ordered food at 12:03, at 12:35 a lot of what we had ordered hadn't arrived, when my daughter asked the manager, he said if you don't like it then leave and don't come back!...

I have been here in the past and the service and food have been good - However, this time was extremely shocking. We called a week in advance to book a table and the caller on the phone was very rude; firstly discouraging us by...

We booked a table for my partners birthday meal. When we arrived we waited for about 15 mins to be seated and was told we couldn't be seated until we had told them weather we would be eating from the alacarte menu or the all...

when we first arrived the man at the front desk was extremely rude to us and barely looked at us then when we finally ordered our food it took almost an hour to arrive and there was only two dishes. The main dish that we...

We booked a table for a family birthday. Was excited to try something different and what looked like a good experience. Upon arrival we was rudely greeted by the staff that saw attending the restaurant as a problem to them. It took about 20 minutes...

Went yesterday with a friend ,we had booked table , got seated no problem , 2 hours later still waiting for our food , spoke to the manager and he said oh we have let too many people in ! I appreciate the Eat out...

Booked for 7, queued to get in and got seated at 7.20pm (we were fine with this as we understand it’s a busy time). Ordered 12 plates of food between 4 people, 4 of the plates arrived about 7.40. At 8.35 no more plates had...

We had never been to Sushi Mania before but are keen eaters of sushi, so naturally when visiting St.Albans this was a must for lunch. Despite turning up 15 mins early from our booked time we were seated straight away and we both felt really...

A belated birthday dinner for our daughter who just loves sushi. After booking a table for 7pm we arrived early to a long line. We assumed the place was full due to the new government initiative, after waiting outside for 20 minutes we were finally...

We visited on 5th Aug to take advantage of the ‘Eat Out To Hell Out’ scheme. It was our first ever visit to Sushimania and quite possibly our last. As things are only just opening up again we were expecting slower service but what we...

Food was very good, service was OK however after spending over a £100 on food and requested 4 containers for takeaway for left over food they advised it was a cost of £3 per container but you get the first one free. When I complained...

We love this place and I don't know what the bad reviews are about. Your food is made to order and comes out when it is ready. The cheapest sushi I have ever eaten and good for veggies and non fish eaters. You order through...