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Nº 539 in 557 in Exeter

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Extremely rude staff. Shame as museum is a great experience, these people let it down.

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location-iconMercure Exeter Southgate Hotel, 30 Southernhay E, Exeter EX1 1QF, United Kingdom
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In my entire life I never experienced such poor service: Let me explain myself: We just arrived to Exeter today and was looking forward to spending a nice evening with my Son before leaving him to start University! Instead it was the worse evening and experience in a restaurant in a renowned hotel in my entire life! First not even a “Hi” or “Good evening”! Then we went to the restaurant and asked for a table for two, both the Barman and the waiter just looked lost, after waiting for more than 10 min, and been asked 4 times for our details !!! Finally were invited inside the restaurant and to my surprise was empty! We chose a table ourselves, sat down finally, but only to wait again for another 15 min without been asked if we wanted a drink, nor given the menu!!!! I’m 45 years old, I traveled in many places and different countries, from a hospitality and real estate background but this evening i was only expecting a nice diner in a supposed nice Hotel with my Son, a historic moment as last evening together before I leave him behind , instead it was ruined by an unexpectedly awful and Mood ruining experience which I will never forget.

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The venue is a deception. A closed business and is still popping up to put customers to stress in vein. Kindly pull down this advert untill u reopen the location.

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location-iconSidwell Street
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Imagínense esto, si lo desean, un viajero cansado, acompañado por su sufrida esposa, que ha tenido varias libaciones en honor de Zeus, su elfo, y ahora busca desesperadamente socorro para saciar su cintura y la de ella en constante expansión. ¡Sin embargo, he aquí! ¿Qué es esto en esta hermosa avenida, una pizzería local es qué?Ahora los suyos realmente no esperaban mucho de este establecimiento ya que, digamos, no está ubicado en la más saludable de las avenidas, pero al entrar lo hicimos y qué alivio sentimos tan pronto como lo hicimos.A mí y a la Sra. R primero nos sorprendieron los olores, decir que nos recordaban a nuestra pizzería favorita en Nápoles es quedarse corto, es como si los dueños de Domino's lo hubieran transportado ladrillo a ladrillo y olor fresco a olor a esta pequeña ciudad provincial de Devon . La Dolce Vita!Examinamos el menú con temor y finalmente nos decidimos por la opción vegetariana con una guarnición de picaduras de pollo orgánico fresco. En este punto, nuestro encantador camarero nos informó que recibiríamos una pizza gratis ya que era lo que él llamaba una oferta "241", bueno, la Sra. R casi se muerde la mano con esta oferta y eligió una pizza de pollo BBQ extra.Aproximadamente sólo 20 minutos después, nuestro pedido "241" estaba listo, recogí las cajas que contenían la pizza caliente y me fui con un alegre "ta ta".Estas personas saben lo que están haciendo con la pizza, estábamos a medio camino de nuestro alojamiento cuando la Sra. R exclamó que su pizza era tan buena, si no mejor, que cualquier cosa que un napolitano pudiera reunir y yo tenía que estar de acuerdo.Me quito la gorra de Domino's, me quito la gorra. Sigan con el buen trabajo. Amo la pizza!

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location-iconDigby
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This used to be a nice place to go - but not know. The place looked untidy and while I was there no one made any attempt the clean the tables and floor. Most of the staff seemed to be taking their breaks. The rubbish bins were overflowing and the toilets were disgusting. I am not prepared to visit this kfc again because the Marsh Barton kfc can is a far better establishment and they will get my business in future