Subway - Uplands in Swansea

Subway sent out waffle fries that were soggy and uncooked. They tasted greasy and soiled the carton. They were not eatable. Shame.

my sandwich had no meat in it at all and only contained hash browns and salad

Once again my order was NEVER delivered because the delivery driver has decided to confirm delivery on the app and not drop it to the house. Subway have confirmed the driver collected but not food has arrived at my address. This is not the first time a Just Eat driver has done this. Absolutely ridiculous and JustEat need to do something about this as drivers are getting free food and customers are waiting for their food the having to fight for refunds via email.

Ordered a chicken tikka salad with extra bacon I had a handful of salad no chicken tikka no bacon whatever so I paid £15 with the drivers tip & delivery charge for half my order I’m very disappointed I can’t get a refund because I had my salad but missing the meat grrrr

We normally enjoy a subway salad but the portion sizes were beyond ridiculous. £20 for 2 handfuls of lettuce.

The wrong order came but we went to the shop and they replaced it and were really apologetic and polite about it- great customer service despite the mistakes made

Criss cross chips cold and again no sauce given

Connor served us on Saturday evening and his service was superb. He was rushed off his feet but did an amazing job. An asset to the company.

Crisps were stale. everything else was great.

Food was cold, order was late, garlic bread wasn’t even cheesy, was only about 3 wedges in the box.

Order no. 340506182 (Just Eat) Ordered earlier today and received an Italian BMT and Plant Picante. I received my order and realised only after I’d started eating it that the bread of the BMT was very mouldy. I attempted to contact the shop but got no response. Just Eat would only refund the one item of the order but my girlfriend and I didn’t really want to eat the rest of our order knowing there is a food safety issue. Guidelines for food safety and hygiene clearly aren’t being adhered to.

Absolutely furious the driver dropped my food all over the floor picked it up and walked out and caught him trying to put it all in the box he said he’s sorry he don’t know why my bags all open that’s absolutely disgusting service I want a full refund immediately

My food is freezing cold I asked for the sandwiches to be toasted I am not happy

Red headed staff member whispering to me that I couldn’t change the bread because because it wasn’t part of the pre-made meal, and when I asked if I could just have the same thing on the bread that I want she acted as if I had committed a crime even thought I offered to pay extra, the other woman was really nice and helpful only reason they didn’t get a 1 ⭐️for service

Yeah food was lovely thank guys 😋👍

sandwich arrived in a really bad state...couldn't eat half of it as it wasn't saveable

missed the drink on the order and the cookie was wrong

The delivery driver was incredibly accommodating of a mistake made of sending the food to the wrong address, they came and delivered it with no fuss, which was appreciated however I wish there was a way to tip them after the order as they deserve it! If there is a way I could do this I 100% would!

a bit disappointed the bottles of pop are warm not cold and no sauce in my Turkey Breast 6-inch at all born dry

sandwich was cold and didn't contain any salad and wasn't toasted as requested

Ordered online, asked for my sandwich to be toasted with extra cheese, there was no cheese and wasn't even the slightest bit warm also ordered the chocolate chunk cookies but got given the rainbow ones without consultation. Subway the next time you change my order try calling first

literally freezing cold and 2 missing items.

paid for extra cheese and literally didn’t have any cheese. ordered two sauces didn’t have any sauce 👍 cheers

I received a 6” not the foot long I paid for and didn’t receive my cookies, I put in a request for a refund but 9/10 times I don’t receive one and I’ve tried calling the shop, no answer, poor service and wasted money

Lovely footlongs, footlong garlic bread and footlong pepperoni was very disappointing hardly toasted and cold! Don’t waste your money!!!

the food was cold and the garlic bread with cheese didn't have any cheese and was really dry. The food that was supposed to be hot came cold

Manager on shift was very rude to my friend and the worker didn’t correct her when she made a mistake ordering so she had to pay more money and they made no attempt to amend it. Not a pleasant experience

A lad working at the Swansea Subway in Uplands, think his name is Collins. Top lad, when people are struggling with something he treats them with kindness and extra patience. He already is polite, but this means a lot

The foot long was a bit disappointing in comparison to other Subway meals I have had . Would I order again , probably not

My order was missing items and half of the order was incorrect and poorly prepared.

Great Team, take good care of these ladies as his level of service is hard to find

Delivery dude was a bro, flat can be hard to find but had no probs, saved me from the hangries tyy

was not tuna sub melt no tuna it not very nice eat was starving

Food was never delivered.. No answer from the store..

Again theyve delivered the wrong order and i have to wait 48hrs before I can get my money back and order the food I actually wanted

They don't get the delivery drivers to read the notes so it doesn't go to the right street. Then they don't answer their phone! 11 times I've tried , no answer. Come on! I'd be livid if I owned or managed this establishment

can you tell your delivery drivers to read the notes. fed up with my food going to the wrong street and even more fed up that the delivery drivers are so rude and hang up on me when I kindly try to redirect them. Won't EVER order from here again and I want my money back!

TELL SUBWAY TO TOAST THE BUN AND CUT IT FOR ONCE

Cold food and ordered Classic coke and was given zero. This is the second time they have got the coke order wrong

Lovely, but cookies missing from meal deal

Drink and a cookie missing from our order. Although can't select that in the options for missing items on just eat as it came as a meal deal. Rang the store twice and no answer. Will be cautious in future.

Staff member extremely rude, rolling her eyes when I was ordering with awful attitude.

ordered food for lunch and delivery by deliveroo but drinks weren't delivered deliveroo didn't want to know and couldn't get through to shop what a rip off

Delivery driver couldn’t be more polite

Terrible forgot to put one off the footlong meals in , terrible

Not good at all! I’d been to this subway in the past and it’s 50/50 whether the service will be good and whether they have everything in stock. But that was a while ago so I thought I’d try a Deliveroo delivery. The food turned up on time. After that it was downhill. There were no drinks. There was a paper bag with “sorry, we’re out of salt and vinegar” written on it. The “sandwiches” were just a soggy mess. Genuinely I’m not even sure what was in them because they were just a mess. They DEFINITELY werent toasted as requested. To be fair to Deliveroo, they’ve already refunded me the cost of the drinks but sadly this didn’t make things right. I won’t be risking it by using this subway again. I’d suggest you do the same.

I am missing half of my order. No cookie, no crisps and no dip. Really disappointed

All went in to the bin, nothing was fresh the potato weds and cheese bits were cold and disgusting

Food was cold subway isn’t like it use to be haven’t had one in a while bought this on the off chance

order came 40 minutes late, food was completely cold

food was cold and they forgot one of my dips

on time delivery guy very nice phoned to say he was near by food was lovely..5 star many thanks.would like the option for sauces..👍👍

Did stevie wonder pack my sub everything's not even in the bread

You didn’t bother delivering it

Ordered lunch and it arrived for tea.

Would never order from here again … disgraceful service and a waste of £15

My food order was terrible, all the wrong salads and sauces, my children were unable to eat there’s, awful, was meant to be a birthday treat for my son, so disappointed

Where is my food. Delivery driver called and asked for directions and it's showing as delivered but no food. No answer from the restaurant

Alright but forgot some items and the subs look like they've been sat on by a hippo

Food delivered uncooked with the wrong side

So good! Delicious thanks Anne for the help! And have a great birthday!😄😄

The crinkle cut wedges were cold and not cooked fully. Everything else good.

Late delivery despite requested delivery time. The subs came half full of meat totally unacceptable.

I ordered food (salad box) today and and there was a 7-8 cms long plastic piece in the food. It was one salad box and such a big piece of plastic. How did it get missed from you?

Food freezing cold. Not toasted like requested. No crispy onions and arrived over an hour late

Mostly decent but food was somehow lukewarm despite subway being very close by.

Food was cold when delivered. Not the drivers fault. Quite disappointed with Subway as the food was cold

It says it’s been delivered but I haven’t received the order and I cannot contact the driver. It showed on the map that the driver hadn’t moved for 10-15 minutes, now it says it’s been delivered but I haven’t received the food

WRONG ORDERS RECEIVED, been told to go through just eat as it is a third party, refund required as had to place a 2nd order

Barely any tuna on salad and not enough nachos to constitute a ‘sharing’ box. Prices are now an absolute rip off

estimated delivery time kept changed and order ended up arriving 30 minutes after original time given

I asked for it toasted but it wasn't

Didn’t deliver the quaver crisps and mixed the breads up so that hearty italian bread was on the the tuna melt when I wanted italian herbs and cheese for tuna melt. A discount code would be appreciated.

Over an hour late. Completely wrong order. Delivery driver really unhelpful. Not happy.

Food is excellent, staff are helpful and efficient.

I didnt have load of the items

I order a meal Both were supposed to be toasted and wasn't. No crisps either

Nachos not heated. Ice cold. Cheese not melted and 2 jalapeños

My food delivery was 25 minutes late. The service when it was delivered was good and no fault of the delivery driver.

One of the sandwiches arrived in pieces and the bread was rock solid.

Meatballs weren’t hot, some were burnt as if they had been sat at the bottom for a while, bread not as fresh as I would normally expect. Bag of Doritos stale although in date.

They gave me the wrong order. I wasted my money.

Delivery went ok, but the food was substandard

X2 drinks missing X2 crisps missing X2 cookies missing Ordered for all 3 subs to have cheese and to be toasted but none had cheese or were toasted!

This is my daughters favourite place of takeaway food. Have to say, always fresh, tasty & delicious! Never too much hardly if I’m feeling fussy too!

On time, everything correct and hot food still hot on delivery

Went with my daughter after a visit to the hospital. She ordered a make your own sub, while I ordered a meatball sub. Both were made quickly by the manager on duty, who was very friendly and helpful whilst engaging with us whilst making them. Would recommend this Subway, but it's only downside is parking...being located in a central location means that parking space is limited, even though it was early evening.

Just overall quality in the food is terrible compared to other subway locations I've had from, fail to get the basic orders accurate. I.e select Doritos tangy cheese and get walkers salt and vinegar..

Absolutely DIABOLICAL! Ordered 2 salads and they arrived with hardly anything in the box! Wont be ordering from here again.

Delivery took a 30 minute detour

The food was cold and the bag was ripped and missing the muffing that I paid for.

Had nothing I wanted. No salad for my sub twice in a row and delivery driver was really horrible to me. Told me my food was cold cuz he got lost and its all my fault

food wasn't even delivered to me

Meatballs were barely luke warm and tasteless. Like they were more cereal than meat. The garlic bread was dry as if the bread was stale. There was very little cheese and it was overcooked. Not enough garlic flavour.

Ive always loved subway but lately it’s gone downhill , I ordered a salad, with chipotle dressing but didn’t get any dressing whatsoever, ordered Cricklewood cut wedges to try they was limp & some was uncooked to the point of uneatable, they was disappointing, I know the staff are hard workers & are probably understaffed at times but I’d rather have a late delivery than have uncooked food or my order being rushed it just puts customers off ordering online,

Food was stone cold in the middle

It took over 40minutes to arrive and when it did the sandwich wasn't even cut in half?

Wrong items received. Had to claim money back through justeat. Could not eat food as was covered in a sauce I have allergy to.

No idea why anyone thought it was a good idea to put 2 hot footlong subs on top of 2 caramel muffins and 2 cookies. Clearly all 4 were melted and squashed by the time they arrived, and basically inedible. Also, only ordered 2 drinks yet 1 was wrong. Just Eat not interested in any kind of refund because we didn’t immediately take a lot of photos of our food and instead actually just ate and then messaged them.

Food arrived cold unfortunately.