Subway in Caerphilly

Do something about your delivery system, I work in fast food myself and every time I order from you guys you get something wrong. And each time it’s getting worse, this time when I ordered I got a completely different subway sandwich. And was missing the other half of my order. I never write bad reviews but your store has done this to me so many times I feel I am being forced to write this review in the hopes you see this and do something to ensure your staff are actually checking the orders when they pack them. Please sort it out

Placed an order to collect through just eat, and was waiting to collect my scheduled order. I then had a phone call stating that delivery turns off in 5 minutes, and that they had not made any of the order and to cancel the order as they weren’t going to make it. That is diabolical since we placed the order half hour before their delivery closed.

Food is good as a Subway. Staff especially the young lady working there provides excellent customer service. Apologies I didn’t catch her name but very helpful and honest

Called in tonight, lovely young lad serving was very welcoming, pleasent & chatty. Food was lovely, all fresh. Well done to this young man for his fab customer service.

My cousin and I come to this store every Friday to pick up a group order and are always met by the same two lovely boys behind the salad bar. Jayden and Dan both work so hard to make sure our orders are perfect everytime and are so polite and friendly. They are always sure to ask if there is anything else they can get us and always serve with a smile. The pair are a fantastic asset to the store. We actually look forward to seeing them every week now. Keep up the good work boys xx

Just spent £22.76 Both subs were freezing cold, not packaged as they should be. No cheese on Philly steak sub even though we paid for extra cheese and no drinks. Store closes at 9pm, tried calling since 8:20 and no answer. A lot of money for rubbish food and service Ordered through Uber Edited review! No cherry Bakewell either and they took half hour to get 1 mile and a half away from the store

brilliant service by a young woman

I went in at around half past 3 in the afternoon there was a lovely well mannered young lady and i ordered a rocking morrocan wrap and it was beautifully made and the best wrap i ever made the girl was so polite aswell i would recommend this subway

I’ve ordered food in there twice the food was really good also there is nice man working in there he is really gentle and respectful 👍👏

Food was way below standard the worse was my boy found one of there cooking knives left customer side of counter Total incompetence

Picked up a platter today , gorgeous rolls . Fab service !!

Went in at 8pm and was told they “stopped serving” but then the website says they shut at 9. Why shut at 9 if you stop serving at 8?

Great fresh food, great menu good knowledge of the food served here, definitely recommend this place

Had a delivery to work as a treat. The quality of food was very poor for what is cost! The worst delivery I’ve ever received.

Always great service at cearphilly Subway, I love it there

Always good service and friendly staff. However, I don't think anyone has been able to wrap a foot long sub properly in the last 6 months

Great place to eat at, always friendly to serve and good to recommend options

Very friendly female staff working in store today 3rd Jan the sun was lovely and the cookies

Ordered via uber eats. They sent the wrong food (1 meal deal instead of 2 sandwiches). Unable to contact them to send it back as they dont pick up the phone. Waste of money, will not order from them again.

They discontinued both the TLC and Meatless Meatballs despite continuing to advertise them. It's an appalling decision that alienates vegetarian and vegan customers and goes against the grain of literally every other fast food outlet.

Pop-in semi-regularly for takeout lunch; Never had any complaint with my food and the Interim shift manager Kris is a fantastic employee. Having spoken to him few times I can safely say he is a credit to the store.

Went here the other night with a work colleague. Normally the customer service isn't great here but on this particular occasion it was great. There was a new server I'd never seen before (I think his name was Matthew) and his level of customer service and the way he engaged with his customers was exceptional.

Ordered through UberEats. 1 Large meal including a can of pepsi, a bag of crisps & cookie, & nachos along with some other little things. Order arrived, no cookie, no pepsi can, no crisps and burnt nachos. I don't think I'll be ordering from there again. Really Disappointed.

What a waste of money. Ordered a steak and cheese sub with sauce and salad.. turned up with no cheese, no salad and no sauces. Wet steak so a sloppy wet sandwich ewww. Ordered a cookie. Surprise surprise.. no cookie. No complaints dept. No answer. No way to get a refund. It was unedible.

As somebody who really enjoys an occasional subway sandwich, I was bitterly disappointed with my order of a 2 footlong meal deal. Being used to a massively overstuffed beauty, with good halfpint of my chosen sauces, I was pretty much devastated with the dry, scrawny, barely filled, tasteless, DRY imposter that landed on my doorstep. I will never order a subway again, unless im there to supervise its creation in person... and next time I'll go to castle view!

I liked the food but the manuger wasent nice

What can I say about subway? Should I mention the fantastic food that never disappoints? Should I talk about the awesome bread or the amazing meatballs in marinara. Nope, instead I'm going to say that the staff are awesome and friendly and made me laugh, even if one of them measures their height in comparison to a filter tip 🤣🤣🥰

Always think the food is great in this branch, and their social distancing policies are on point too

1 of my guilty plesures always get what you expect

Very friendly staff they were training a new guy who done very well and food was exceptional 👌

Ordered through UE..... hardly anything I requested on my salad and that includes the extra cheese I paid for. Never order again.

Waited 20 minutes outside in a sleet storm due to covid customer limits, but 20 minutes to serve the 2 customers that were inside? Surely not I hear you say! Yes, turned out once i was let in and "served" it took even LONGER to get my tiny order sorted! My own toasted sandwich was room temperature and sweaty in its wrapper by the time i left the shop. Don't get me wrong, the staff were really friendly people, but just seemed like they didn't have a clue what they were doing and were in no hurry! The hash browns i ordered as a side were absolutely vile, I knew the guy had rushed cooking them (the only thing that was rushed!) as it looked like they wern't even cooked for 5 minutes, I bit into one of the rather white and soggy things to find it still raw and with that "uncooked chip" kind of taste and texture. I spat it out and put 90% of my food in the bin in temper, feeling rather sick for the rest of the day at the memory of it all! Would not recommend this branch AT ALL!! (Sorry but this is a brutally honest review!) Don't waste your time or money x

Good selection of vegetarian food

Ordered on UE, sides, dips and drinks missing. Store won't pick up phone.

Lovely staff but ridiculously slow service. I won't go there again unless I literally have no where else to be. 20 minutes is way too long for fast food with two staff on duty. The castle view one is much more efficient and realistic.

Polite staff, good customer service, nice food 👍

Been there and got all subs and the bread for them all taste funny? Defo not right.. we've had from there plenty and always been ok but today something tasted off, rang the shop only to get hung up on twice as they are "busy" so will be getting in touch with head office?

Very friendly and helpful staff

Fresh bite to eat! Totally a place to visit, hint: Have a italian hearty sub, with chicken tikka, toasted with salad and BBQ sauce. you'd love it.

Really friendly staff, great food and you always know whatever you order will taste the same every time you visit 😀

The guys that work here are very helpful and pleasant. 5 star food rating which is great

That Josh Lewis top bloke deserves a Ballon d’or for whipping up foot longs, he’s like a Bruce Lee when it comes to the sandwich game, that Caerphilly store wouldn’t be anything without him, if only his football skills was as exceptional as his artistic sandwich skills, Josh is welcoming, Josh is kind, be like Josh.

When here today for lunch and left laughing with the young man from behind the counter food was great service was excellent couldn't have had it any better 😁

Great friendly service and nice food on the run

Went in for a quick breakfast, food is cheap and cheerful but greeted with a smile. The food is prepared rather quickly even though we had a large order.The venue is clean and they make sure to take any allergy issues seriously.The server taken our order was very polite, professional and welcoming. Understood our allergy requirements and made sure to re-wash or change the utensils and didnt make this seem like a big deal. Excellent service thank you Ben.

Fantastic selection of bread and fillings, fab prices and great service.

Popped in at lunch time. Gentleman serving had fantastic manners. He was patient & happy to explain everything. Food looks fantastic in the displays. All fresh & bright. My salad was delicious. Brilliant service topped it off!

So easy throwing a party when i could rely on subway to supply a lovely selection of subs on their platters.

Best prices and great customers services!

Very good, went after a trip to carephilly castle and staff were very polite and had a delicious sub and was 💯% satisfied with hygiene. I also reddened my free snack and had some cheesy nachos that were great.

Lovely clean place,food well looked after and prepared properly

Love The Meatball One, Its Got To Be A Foot Long However

Have had food from hete a few times irs always clean and tidy staff are helpful and friendly and the food is great

Food from here is great clean place great staff will have food from here again

Not the best one, look like staff don't card touch

Always love a subway, guaranteed freshness at very reasonable prices! 😊

Friendly staff great service sub was delicious

Terrible service. I don't go to Subway often and when I asked for a plain pizza was given a cheese toastie and scoffed at dismissively when challenged this! General attitude of some service staff was unacceptably poor. Won't be returning.

The staff are nice but I've been charged different amounts for the same thing different times and once I literally had to to tell a staff me member how something worked and the price of something as she didn't know.

Good service and cheap deals. Not actually that fresh though.

Great customer service and Subway sandwiches!

Disgusting. Female behind the till was rude and aggressive, and swore at me when I asked to order coffee as it is apparently 'a sub shop not a f****** coffee shop.' If you want atrocious customer service from someone with very poor hygiene - by all means go here.

We don't eat at subway very often, so stopped here far a snack on the move, the range was good and made for a very enjoyable lunch. Staff were friendly and efficient.

Gorgous. Good value for money. I have one every working day. Friendly staff.

This place is like church man God is making these sandwiches

I guess they can improve some of staff attitude and fresh food may be ideal.

My Sub (veggie patty) whilst heated up and then toasted was somehow still cold in the middle. Staff were also snarky and rude when we paid for our order.

The food is always beautiful, the restaurant is always spotless and the staff are always friendly and very helpful.

Your average subway store. Staff can be a bit rude

Intentó comprar el almuerzo, 27 / 12 / 16. No había nada disponible, excepto el queso para no vegetariana, verduras en stock - empanadas y no había nada pidió disculpas sobre el modo en el que nos informaron. Carrera decente de todas las líneas de stock es la clave para las operaciones de franquicia, así como este resultado fue decepcionante.

Great subway with helpful staff

Me visita aquí de 2 a 3 veces al mes en promedio y nunca he tenido una razón para quejarse. El personal es muy amable, lo que es realmente refrescante, ya que no se puede decir lo mismo de otros lugares en la ciudad, por ejemplo. Greggs y Glanmores. También estaba impecablemente limpia y bien equipada. No es el más grande, pero eso no se puede evitar.

This branch has really friendly and helpful staff. It is an useful pit stop and offers a great deal of choice. It often has special offers.

The evening server when I visited was not at all helpful. I was the only person in the shop so he was NOT rushed. Not even a smile from him. In fact I think that a smile might have cracked his face.

Good Subway. Where ever you go in the country you can relay on Subway to be to a certain standard. Friendly staff, easy to get a wheelchair in to ( not all are). Only problem is parking, but then it's Caerphilly. Recommended.

Friendly staff, nice food, good deals they have too, never had a bad meal there. Nice variety of salad and meat

He visitado este metro unas cuantas veces en el mes pasado ya que he estado en el centro de la ciudad a la hora del almuerzo, así que es ideal para un almuerzo rápido. La peor positivo sobre esta rama particular de metro es el personal - son muy amables y serviciales, siempre me puedo comentar a la gente estoy con lo bonito que es. Todos sabemos que hacer bocadillos durante todo el día es probablemente un trabajo bastante monótono pero estos chicos hacen con una sonrisa. La comida es siempre fresca y la tienda está impecablemente limpio. La única queja sin importancia que tengo es que hay muy poco espacio para hacer cola y parece bastante incómodo cuando durante la hora punta especialmente cuando los escolares están en su tiempo de almuerzo.

Would say this is good rather than average but cant rate it as good only average or very good. Like the selections, good price range. Excellent description and variety of sandwiches.

same as any other subway, staff on the day I visited seemed like they needed a sleep, but food was nice

I go here for lunch fairly often. Very clean and well priced and food good. Service friendly, albeit menus a little confusing at first.

After a night in Cardiff at Mrs Browns boys, we were en-route to hotel and looking for something to eat.Jumped in to Subway and as expected it was easy to order (salad was a little on the low side, but at night they are running it down before closing so understandable!)All in all - A Subway and not bad.

Atendimento rápido e cordial. O peito de peru estava bem fraco e a salada estava crocante. Gostei do tipo de requeijão!

This subway was very clean all the staff are polite and courteous, athe salad is fresh and the sandwiches tasty

depends which one you go in, walked into one in Birmingham city center and walked out it was groty, but to be honest vast majority i have been in are clean and friendly.

Friendly quick service, a tasty and extremely cheap breakfast roll and a coffee and a comfortable chair to eat it in.

You get to make your own perfect sarnie so that's why I like Subway what with my tomato phobia and tuna allergy. Staff in here are always so polite and pleasant amd eager to help. It's what you expect from a subway with the added bonus of nice staff!

I am not a lover of fast food but I found this experience well worth a second visit. The service indeed was very quick and the sub and drink which was a together price. The price was very reasonable and the food most enjoyable.

Typical Subway (If you were parachuted there in the dark you wouldn't know which town you were in). Good selection & Freshly made in whatever (Weird??!!) combination of ingredients you want. Fairly priced However in my opinion there are three better outlets for filled rolls in & around town.

Great atmosphere, friendly staff, clean and tidy, good value for money, great money off vouchers and deals with your subway points collected on all you purchases, Great Food and Healthy.A must to visit, fast service and good value all round.