Mcdonald's Restaurants in Caerphilly

Staf are great and very friendly

Food was cold, strawberry shake had no strawberry in it ! Very disappointing !

Absolutely disgusting with staff service no care for customers everytime I have been here always missing items, for the price of the food doesn’t match the service you receive run by kids who can’t do there job properly can’t even check a bag to check everything is supposed to be in there before handing it to a customer… drive through is a joke send you to park up to wait for cold food and half of it missing because take half hour for them to bring it out and then you have to go back into the restaurant because they messed your order up yet again what’s the point in a drive through…. Also just eat absolutely joke on mcds behalf always half and order and can’t even get a refund absolutely rubbish it’s mcds fault they pack your order not just eat if you was a small business you wouldn’t have any customers if they had customers service you provide but because you make so much money you don’t actually care about the service for you , also staff will serve other staff before costumers they also lie about the frappe machine not working when you go through the drive through and say that it’s not working because they are just plain lazy and when you go into the restaurant they are serving other customers a frappe I will not be wasting any more of my money here at this mcds just over all experience rubbish

A good selection of meals store in a nice area and kept very clean staff very helpful

Excellent. Nice and clean and friendly. First time there in over 4 months.

Image is this location's owner's car. I've been to this McDonald's a lot and had mostly an average experience, several bad ones as well. But visit was interesting as the guy in the image pulls up just after me, baring in mind that this is a small car park that often struggles for spaces as it is. I don't think much of it, it's just an old man parking terribly right? Wrong. Imagine my shock when I get inside and find out that this is the franchisee, the owner of this location! Absolutely disgraceful, but I wouldn't expect anything also from the owner of this average and occasionally terrible establishment.

Shocking McDonald's, the amount of times I've had things missing off an order or been asked to park for basic requests is a joke. This morning takes the biscuit, sat at the drive through watching car after car go through on the other side without even being asked for my order. Drove to the window and asked if there was a problem with the machine and the attitude of the guy at the window was disgusting, his response was "don't know but I'll take your order here while you..." and trailed off mumbling to himself. Told him it may be a good idea to get a cone put out so people aren't sat there and got another mouthful of mumbles. Then, low and behold, my lad opens his breakfast wrap and there's ketchup in it not the brown sauce I asked for. Unbelievable.

Compleley messed my app order got home multiple items missing but because I ordered through app I had to pursue a complaint through there so long winded and want to know the inn's and out of everything all for them to just send you vouches off your next visit. It's so inconsistent at the caerphilly branch

No dips No straws No napkin Whoever did my order. Get them fired.

no straw for the milkshake but it was all good I drank it from the cup

Drinks was tipped and all in the McFlurry not happy

Forgot a whole meal. No napkins, no sauces, no straws.

The thickshakes had melted and started leaking. The food that arrived was stone cold and had to be re warmed in microwave ( delivery driver didnt have an insulated bag? Food was missing. All of the chicken nuggets i ordered were not there.

Took my son to Mcdonald today and the new manager there is a very rude person he needs to learn how to speak to people yes it was busy but shouldn't speak to people the way he did a very disappointing experience

I put the order in and it was accepted at 5:40 didn’t end up getting the door until nearly and hour later as it kept getting pushed back. Food turned up barely warm. Wasn’t happy

Wouldn't order anything from here fries are always raw, pale white undercooked potato This franchise is the worst around the food is disgusting in alway order using just app and have delivery from Nantgarw.. When it turns up it hot and the fries are cooked n crispy not pale floppy sticks of defrosted fries... Ugh disgusting. Should be inspected and closed down the place stinks the owners should be ashamed their business the happy meals are really sad looking specimens macdonalds should be embarrassed by these franchise holders and refuse to allow the, to operate under the MacDonalds name.... 😂

I do order from yourself a few times and this time the kids chicken nuggets wasn’t in the box so needed to cook chicken nuggets for the kids as they wanted chicken nuggets so please next time can I have extra chicken nuggets? Thanks.

Would be nice if you could get the order correct, Caerphilly has to be the worst McDonald's ever, they always make mistake with the order, this morning I went through the drive in, ordered 2 dbl bacon and egg muffin meals, only to get home and they were sausage, although the receipt said bacon, Greg's it is from now on, MVGV-N49K-LLX7

Forgot main part of the order, incorrect items. Surely it isn't that difficult when the order is on a screen, a receipt and on the bag!

Ordered for my son as I wasn’t home, delivery took an hour, food was stone cold and soggy by the time it arrived! Absolutely disgusted, tracker shows other orders being delivered before his, no acceptable when paying for delivery!

food cold you didn't follow diet requirement

Nearly 2 hours for my order to come and food was cold, absolutely disgusting, if McDonalds is that busy turn off the app so you can’t order for delivery not take your money and send cold food

Food delivered with bag seals broken and missing items driver clearly helped himself to our food!!!

Food was undercooked and cold , and my drink was half full

didn't even bother to turn up at all

Good food, bit seriously how difficult is it to remember to put the dips in the bag. Chicken selects with no dip just not quiet the same

So time frame kept changing which was frustrating. My order wasn’t right. I was given an extra milkshake instead of a McFlurry. Only had one catch up should’ve had two and food was cold

can this restaurant ever get an order right? perhaps train your staff at McDonald's Ty Glas?

Waited about hour and half for this order delivery time kept changing

Food was cold Philly burger missing and. the drinks were tipped in the bag and leaking very disappointing would like a refund

Food was freezing cold and hard, uneatable drinks were all spilt with the lids half off so was only half a medium drink. Waste of money

Delivered to wrong address, I haven’t received my order

same problem again coffee cold and burger too it's not fair that my meal is cold constantly

food wasn't that warm but was edible

there's always something missing from McDonald's. I think it is time to stop ordering takeaways

The driver refused to give me the meal.

No nuggets in kids meal, what’s going on, things are missing all the time lately! Got the dips this time!

food was cold and was not coffee just watery milk latte I think this is getting ridiculous now

no straw for drink no ice-cream delivered

ordered 2 chicken burgers 2 double bigmacs medium fries and a large fries but i got a happy meal a big mac and a small fries

my food and my granddaughters food was cold not happy at all

Writing this as i’m extremely disappointed,me and my wife recently came in for our weekly milkshake and nuggets , we were extremely excited as i managed to get it for free on my monopoly! Someone of the name Abbie (with fairly large lips) had given our milkshake and nuggets which were extremely cold and our milkshake was watery , i had politely asked for a new one however she seemed already very upset ( which i understood as it was fairly late) on the other hand she had ripped both my items out of my hand proceeded to hide them to further give the same back but this time my milkshake and nuggets were squished furthermore she left me with the phrase ‘there’.My wife is diabetic and was unable to drink the milkshake to feed her low sugars which further made her poorly.

When given our food, the courier said there was a small problem. What we didn’t expect was for our drinks and mcflurry to be completely spilled in the bag.

Some of the food boxes weren't closed properly and packed sideways in the bag so we received a mixed up mess all over the remaining food .. too lazy to close a box ..who actually trains these people?

I have had many terrible orders from this restaurant and never complained but today has got to be the stupidest one to date. I ordered a philly cheese stack and it came with no cheese so now I just have a dry double burger. This place has had abysmal service for years.

half the time we're missing items/ wrong items and other half are good

Food arrived 2 and a half hours after ordering. Ticket on the bag said it had been cooked and bagged 2 hours before. Food was stone cold so sent back with driver. Just eat refunded less than 50% despite me not actually accepting the food.

freezing cold food, uneatable...

The food was absolutely boltic, I tracked the driver I don’t have a clue where he was going but appeared to make way too many stops so food was freezing. The drink had spilt all in the bag as well !

Delivery was late food was cold my coffee was spilled in the bag.

FOOD LEFT OUTSIDE IN RAIN DOOR DIDNT KNOCK AND MISSING NEARLY EVERYTHING

I did not receive my food please can I have a refund

Did not get my order as driver said he couldn't find me i want a refund pleas

all the food was cold.mc flurrys melted like they've been left a while.food was running late.dont usually get a problem with just eat always order from here.. it was a let down today.

Stone cold after waiting 2 hours

The driver went to the wrong address when he arrived the food was cold

i asked for milkshakes and got diet cokes and didn’t even get a straw in raging

Brilliant service plus very quick delievery

the drinks had spilt and I was missing the bbq sauces I paid for the chips were also cold

fed up now of my food coming cold as ur delivery driver takes time and always prepared rubbish

Absolutely shocking delivery from here , food was missing items and stone cold tried calling the store 20 times totalling 30 mins no answer , then call uber eats to get no help from them at all explained that food was cold to be told that there is nothing they can do missing a few items and get refunded for 1 item absolute joke children had to suffer with cold food .

Once again, missing food. No cheese dippers, no dips.

arrived on time but everything was cold upon arrival

Food was cold and was missing the dips

Boiling hot, delivery was great and order fully correct

Today I went to McDonald's in Caerphilly work as a delivery driver i have the worst experience today. Racism I have been treated like an animal ignored by the staff members. I ask one of the girl please can you pass me the food she walked past me the next person i asked she goes whatever I went to the manager. To report it he gose you drivers are annoying. So I asked him what did I do. I'm here to earn money. He just walked off Everytime we asian Drivers go there they ignore us when a white driver walks in they provide him with the delivery. I had enough since that Riot in the UK everything has changed in Caerphilly McDonald that manger should be fired shot guy with tattoos all over his hand he is unprofessional no wonder they have no black or asain people working there treaforst mcdonald is 100% good and they treat us good This needs to stop right now. Because of these people. The world will never become a better place. Shocking thing. The manager wasn't even bothered one of his staff. Was rude to me. She walks past him smiling at him and he smiles back I hope this thing will be dealt with. I'm never going back I will turn earn less but be happy I moved from mancheste to Cardiff because its all mixed race everyone gets along

Food was cold. Chips weren't cooked properly

3 burgers was missing still waiting for the refund from the family meal

Second order in a row with missing items .. how hard is it to read an order ?????

shown as delivered never received it

delivery time kept going up. food arrived cold.

I normally nip here for breakfast as a Monday treat to myself. Consistently delicious breakfast roll! Just wish they had a wider choice of frappés!

No fries came qith the meal deal

Missing food, McFlurry only half full and the driver was very rude rang me with a foul attitude accusing me of cancelling my order when I never

Grimace shake has been out 2 days and already sold out useless

Disgusting! waited 2 hours went to the store to ask and said nothing could be done came home and all of a sudden uts out for delivery arrived stone cold food, warm drinks and cold coffee!!!!!

Order took over 2 hours and then items missing

Fresh hot food, quick drive thru

Absolutely shocking place food was yet again cold.

Delivery on time. But no chips with meals atal. Kids crying luckily had an extra burger for some reason in my delivery to split but only 1 gurkin, massive arguments. But burgers and gurkins went down a treat

Fries were very undercooked, couldn't eat them

I think u should do family breakfast meals like you do with the burgers as would be a amazing deal

said it was delivered and it wasn't I didn't receive my food

Opened my 9 chicken nugget meal and there was 6 in there sauces and cheese burger missing

Really lovely delivery driver!

Despite claiming to be open 24 hours a day, we went about 11pm at night and they were cleaning. I went to knock on the door to see if they would serve us and I was told that they were shut. Either stay open or update your hours accordingly.

Delivered to the wrong address. Clearly don’t ask for delivery codes. Absolute joke

I was missing a drink, overshadowed the whole experience to be honest

Hasn’t delivered says delivered

drink had spilled & leaked in bag food was sopping wet & cold

I ordered and paid again for the missing 20 chicken nuggets and large fries. FRIES WERE MISSING, HORRENDOUS, I GIVE UP NOW

Your driver was not nice went to wrong house . I got little dog who likes barking that all she dose he broke my gate and was not nice at all everyone in street was out looking whats going on not happy will not be useing u again

Useless managers, zero care for customers

The driver was verbally abusive to my next door neighbour and made threats

20 chicken nuggets plus large fries missing, my little boy was so upset

The kind man that delivered my food was so lovely, he couldn’t find my address originally and was told to take my food back to the restaurant but he didn’t, he kept searching for my address. Thank you to you! :) Can I leave a tip for him please??

Ordered at 20:28 and it wasn’t out for delivery until 21:11. Delivery man was waiting at McDonald’s for ages for the order. It then came freezing cold. Drink was warm and flat. Chips cold and soggy. Chicken burger was cold. (not delivery man’s fault) Considering it’s McDonald’s it was not freshly made.

Ordered two ketchup and paid for them to receive one barbecue I don’t like barbi

forgot my burger. nearly had to starve. and that’s all you do is refund me. i wanted my food not money.

missing my wrap. very disappointed