GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
2.5

Based on 1.773 opinions finded in 4 websites

site_photo4

Nº 334 in 380 in Caerphilly

Nº 8 of 12 Fast food in Caerphilly

CUSTOMERS TALK ABOUT DISHES WITH..meltedcookedhashchocolatecreamchickencokeburnteggladynuggetscoffeepayoldbaconcheese

comment_iconOpinions

Lovely clean, fast food venue. Quick service and cooked well.

site_logo

Emmy GP . 2024-11-19

MORE AT Google

Recently refurbished, it looks really nice, but still having the same hiccups as before. I've never know a mcdonalds like it. Popped in around 11pm after work, placed the order, the drive thru was quiet and only 3 other orders on display, and still had missing food. If you don't check your order meticulously right there and then, you run the risk of missing items. Its such a shame, because the staff are nice for the majority, and it's in a busy location. Turning up and ordering food at least is better than ordering a mcdelivery. You can guarantee that items will be missing and getting that sorted is near impossible. You either sit one of your family members in the corner without food, end up going there and defeating the reason why you've ordered in the first place, or you spend an hour contacting uber and maccies, cancelling orders and reordering, then spending double the amount

site_logo

Lisa “L1sa001” . 2024-11-12

MORE AT Google

Drive thru is an absolute joke and you might as well park up and wait for your order to be brought to you. This morning I used it and ordered two double sausage and egg McMuffin meals . I checked the order board, drove round to pay and picked it up only to take it home to find singles. Absolute joke this place

site_logo

Ceri Davies . 2024-11-07

MORE AT Google

Unfortunately always unavailable past midnight

site_logo

Owain Thomas . 2024-11-03

MORE AT Google

Food cold also coffee cold was early given after asking 3 time it was all on stand ready 2 busy with drive through an delivery

site_logo

Susan Hampson . 2024-11-02

MORE AT Google

Very slow today, must have staffing issues AGAIN. When we got the food it was..... wait for it........luke warm at best. Took it home and blitzed it in the microwave. Not good today ...

site_logo

Jon Smith . 2024-10-29

MORE AT Google

Service is getting beyond here. Amount of times I’ve gone in and food has come out cold and even hot drinks arriving to the table cold. And delivery is just worse why offer a delivery service and charge people more money than it is to go to the restaurant. service fee and delivery when orders arrive missing items and stone cold. And then when you try to ring to say you’ve missed item and want money back for what hasn’t been received you can’t get through.

site_logo

Emma Louise . 2024-10-26

MORE AT Google

Just got home from Caerphilly Macdonals ordered a plaine chicken burger which had mayo and lettuce, and large fries which were half empty, very poor

site_logo

Chris King . 2024-10-26

MORE AT Google

Had to go back to get the rest of our order, extra star because after asking twice it was indeed provided. The food preparation and ordering are smelled like fecal matter, however luckily this smell was not present where we were eating.

site_logo

Mark Veidemanis . 2024-10-26

MORE AT Google

Food was cold, strawberry shake had no strawberry in it ! Very disappointing !

site_logo

Phillip Lee . 2024-10-21

MORE AT Google

Staf are great and very friendly

site_logo

Jason Williams . 2024-10-21

MORE AT Google

Absolutely disgusting with staff service no care for customers everytime I have been here always missing items, for the price of the food doesn’t match the service you receive run by kids who can’t do there job properly can’t even check a bag to check everything is supposed to be in there before handing it to a customer… drive through is a joke send you to park up to wait for cold food and half of it missing because take half hour for them to bring it out and then you have to go back into the restaurant because they messed your order up yet again what’s the point in a drive through…. Also just eat absolutely joke on mcds behalf always half and order and can’t even get a refund absolutely rubbish it’s mcds fault they pack your order not just eat if you was a small business you wouldn’t have any customers if they had customers service you provide but because you make so much money you don’t actually care about the service for you , also staff will serve other staff before costumers they also lie about the frappe machine not working when you go through the drive through and say that it’s not working because they are just plain lazy and when you go into the restaurant they are serving other customers a frappe I will not be wasting any more of my money here at this mcds just over all experience rubbish

site_logo

Melissa Brown . 2024-10-20

MORE AT Google

A good selection of meals store in a nice area and kept very clean staff very helpful

site_logo

Margaret Horrell . 2024-10-20

MORE AT Google

Excellent. Nice and clean and friendly. First time there in over 4 months.

site_logo

Robert Owen Griffiths . 2024-10-18

MORE AT Google

Image is this location's owner's car. I've been to this McDonald's a lot and had mostly an average experience, several bad ones as well. But visit was interesting as the guy in the image pulls up just after me, baring in mind that this is a small car park that often struggles for spaces as it is. I don't think much of it, it's just an old man parking terribly right? Wrong. Imagine my shock when I get inside and find out that this is the franchisee, the owner of this location! Absolutely disgraceful, but I wouldn't expect anything also from the owner of this average and occasionally terrible establishment.

site_logo

Chloe Lewis . 2024-10-16

MORE AT Google

Shocking McDonald's, the amount of times I've had things missing off an order or been asked to park for basic requests is a joke. This morning takes the biscuit, sat at the drive through watching car after car go through on the other side without even being asked for my order. Drove to the window and asked if there was a problem with the machine and the attitude of the guy at the window was disgusting, his response was "don't know but I'll take your order here while you..." and trailed off mumbling to himself. Told him it may be a good idea to get a cone put out so people aren't sat there and got another mouthful of mumbles. Then, low and behold, my lad opens his breakfast wrap and there's ketchup in it not the brown sauce I asked for. Unbelievable.

site_logo

Dale Good . 2024-10-11

MORE AT Google

Compleley messed my app order got home multiple items missing but because I ordered through app I had to pursue a complaint through there so long winded and want to know the inn's and out of everything all for them to just send you vouches off your next visit. It's so inconsistent at the caerphilly branch

site_logo

James . 2024-10-09

MORE AT Google

no straw for the milkshake but it was all good I drank it from the cup

site_logo

Karl . 2024-10-05

MORE AT Just Eat

No dips No straws No napkin Whoever did my order. Get them fired.

site_logo

Josh . 2024-10-05

MORE AT Just Eat

Forgot a whole meal. No napkins, no sauces, no straws.

site_logo

Rebecca . 2024-10-04

MORE AT Just Eat

Drinks was tipped and all in the McFlurry not happy

site_logo

Corey . 2024-10-04

MORE AT Just Eat

The thickshakes had melted and started leaking. The food that arrived was stone cold and had to be re warmed in microwave ( delivery driver didnt have an insulated bag? Food was missing. All of the chicken nuggets i ordered were not there.

site_logo

Emma . 2024-10-04

MORE AT Just Eat

Took my son to Mcdonald today and the new manager there is a very rude person he needs to learn how to speak to people yes it was busy but shouldn't speak to people the way he did a very disappointing experience

site_logo

Catherine Cook . 2024-10-03

MORE AT Google

I put the order in and it was accepted at 5:40 didn’t end up getting the door until nearly and hour later as it kept getting pushed back. Food turned up barely warm. Wasn’t happy

site_logo

stacey . 2024-10-03

MORE AT Just Eat

Wouldn't order anything from here fries are always raw, pale white undercooked potato This franchise is the worst around the food is disgusting in alway order using just app and have delivery from Nantgarw.. When it turns up it hot and the fries are cooked n crispy not pale floppy sticks of defrosted fries... Ugh disgusting. Should be inspected and closed down the place stinks the owners should be ashamed their business the happy meals are really sad looking specimens macdonalds should be embarrassed by these franchise holders and refuse to allow the, to operate under the MacDonalds name.... 😂

site_logo

Red “Ginjafish” Herrinzies . 2024-10-03

MORE AT Google

Forgot main part of the order, incorrect items. Surely it isn't that difficult when the order is on a screen, a receipt and on the bag!

site_logo

Lucy . 2024-09-29

MORE AT Just Eat

Ordered for my son as I wasn’t home, delivery took an hour, food was stone cold and soggy by the time it arrived! Absolutely disgusted, tracker shows other orders being delivered before his, no acceptable when paying for delivery!

site_logo

Jayne . 2024-09-29

MORE AT Just Eat

I do order from yourself a few times and this time the kids chicken nuggets wasn’t in the box so needed to cook chicken nuggets for the kids as they wanted chicken nuggets so please next time can I have extra chicken nuggets? Thanks.

site_logo

Sean . 2024-09-29

MORE AT Just Eat

Would be nice if you could get the order correct, Caerphilly has to be the worst McDonald's ever, they always make mistake with the order, this morning I went through the drive in, ordered 2 dbl bacon and egg muffin meals, only to get home and they were sausage, although the receipt said bacon, Greg's it is from now on, MVGV-N49K-LLX7

site_logo

Jeff Thomas . 2024-09-29

MORE AT Google

Food was undercooked and cold , and my drink was half full

site_logo

Joanne . 2024-09-28

MORE AT Just Eat

food cold you didn't follow diet requirement

site_logo

kyle . 2024-09-28

MORE AT Just Eat

Food delivered with bag seals broken and missing items driver clearly helped himself to our food!!!

site_logo

claire . 2024-09-28

MORE AT Just Eat

Nearly 2 hours for my order to come and food was cold, absolutely disgusting, if McDonalds is that busy turn off the app so you can’t order for delivery not take your money and send cold food

site_logo

Maria . 2024-09-28

MORE AT Just Eat

Waited about hour and half for this order delivery time kept changing

site_logo

annette . 2024-09-27

MORE AT Just Eat

So time frame kept changing which was frustrating. My order wasn’t right. I was given an extra milkshake instead of a McFlurry. Only had one catch up should’ve had two and food was cold

site_logo

Sarah . 2024-09-27

MORE AT Just Eat

can this restaurant ever get an order right? perhaps train your staff at McDonald's Ty Glas?

site_logo

Karen . 2024-09-27

MORE AT Just Eat

didn't even bother to turn up at all

site_logo

Leigh . 2024-09-27

MORE AT Just Eat

Good food, bit seriously how difficult is it to remember to put the dips in the bag. Chicken selects with no dip just not quiet the same

site_logo

Steven . 2024-09-27

MORE AT Just Eat

Food was freezing cold and hard, uneatable drinks were all spilt with the lids half off so was only half a medium drink. Waste of money

site_logo

trikita . 2024-09-25

MORE AT Just Eat

Food was cold Philly burger missing and. the drinks were tipped in the bag and leaking very disappointing would like a refund

site_logo

Haley . 2024-09-25

MORE AT Just Eat

Delivered to wrong address, I haven’t received my order

site_logo

Lauren . 2024-09-24

MORE AT Just Eat

same problem again coffee cold and burger too it's not fair that my meal is cold constantly

site_logo

Samantha . 2024-09-24

MORE AT Just Eat

there's always something missing from McDonald's. I think it is time to stop ordering takeaways

site_logo

Tina . 2024-09-22

MORE AT Just Eat

food wasn't that warm but was edible

site_logo

Lisa . 2024-09-22

MORE AT Just Eat

The driver refused to give me the meal.

site_logo

David . 2024-09-21

MORE AT Just Eat

No nuggets in kids meal, what’s going on, things are missing all the time lately! Got the dips this time!

site_logo

Jessica . 2024-09-21

MORE AT Just Eat

food was cold and was not coffee just watery milk latte I think this is getting ridiculous now

site_logo

Samantha . 2024-09-20

MORE AT Just Eat

no straw for drink no ice-cream delivered

site_logo

Claire . 2024-09-20

MORE AT Just Eat

ordered 2 chicken burgers 2 double bigmacs medium fries and a large fries but i got a happy meal a big mac and a small fries

site_logo

Mads . 2024-09-19

MORE AT Just Eat

When given our food, the courier said there was a small problem. What we didn’t expect was for our drinks and mcflurry to be completely spilled in the bag.

site_logo

Amber . 2024-09-18

MORE AT Just Eat

my food and my granddaughters food was cold not happy at all

site_logo

Julie . 2024-09-18

MORE AT Just Eat

Some of the food boxes weren't closed properly and packed sideways in the bag so we received a mixed up mess all over the remaining food .. too lazy to close a box ..who actually trains these people?

site_logo

DEBORAH . 2024-09-18

MORE AT Just Eat

Writing this as i’m extremely disappointed,me and my wife recently came in for our weekly milkshake and nuggets , we were extremely excited as i managed to get it for free on my monopoly! Someone of the name Abbie (with fairly large lips) had given our milkshake and nuggets which were extremely cold and our milkshake was watery , i had politely asked for a new one however she seemed already very upset ( which i understood as it was fairly late) on the other hand she had ripped both my items out of my hand proceeded to hide them to further give the same back but this time my milkshake and nuggets were squished furthermore she left me with the phrase ‘there’.My wife is diabetic and was unable to drink the milkshake to feed her low sugars which further made her poorly.

site_logo

jack radford . 2024-09-18

MORE AT Google

I have had many terrible orders from this restaurant and never complained but today has got to be the stupidest one to date. I ordered a philly cheese stack and it came with no cheese so now I just have a dry double burger. This place has had abysmal service for years.

site_logo

Bailey Long . 2024-09-17

MORE AT Google

half the time we're missing items/ wrong items and other half are good

site_logo

Alex . 2024-09-17

MORE AT Just Eat

Food arrived 2 and a half hours after ordering. Ticket on the bag said it had been cooked and bagged 2 hours before. Food was stone cold so sent back with driver. Just eat refunded less than 50% despite me not actually accepting the food.

site_logo

Craig . 2024-09-16

MORE AT Just Eat

freezing cold food, uneatable...

site_logo

Justin . 2024-09-15

MORE AT Just Eat

The food was absolutely boltic, I tracked the driver I don’t have a clue where he was going but appeared to make way too many stops so food was freezing. The drink had spilt all in the bag as well !

site_logo

Katie . 2024-09-14

MORE AT Just Eat

Delivery was late food was cold my coffee was spilled in the bag.

site_logo

Clive . 2024-09-14

MORE AT Just Eat

FOOD LEFT OUTSIDE IN RAIN DOOR DIDNT KNOCK AND MISSING NEARLY EVERYTHING

site_logo

Jamie . 2024-09-13

MORE AT Just Eat

I did not receive my food please can I have a refund

site_logo

Gareth . 2024-09-12

MORE AT Just Eat

Did not get my order as driver said he couldn't find me i want a refund pleas

site_logo

stella . 2024-09-12

MORE AT Just Eat

all the food was cold.mc flurrys melted like they've been left a while.food was running late.dont usually get a problem with just eat always order from here.. it was a let down today.

site_logo

carrie . 2024-09-11

MORE AT Just Eat

Stone cold after waiting 2 hours

site_logo

Chloe . 2024-09-11

MORE AT Just Eat

The driver went to the wrong address when he arrived the food was cold

site_logo

Corie . 2024-09-10

MORE AT Just Eat

Brilliant service plus very quick delievery

site_logo

Sian . 2024-09-08

MORE AT Just Eat

i asked for milkshakes and got diet cokes and didn’t even get a straw in raging

site_logo

georgia . 2024-09-08

MORE AT Just Eat

the drinks had spilt and I was missing the bbq sauces I paid for the chips were also cold

site_logo

Rachel . 2024-09-08

MORE AT Just Eat

fed up now of my food coming cold as ur delivery driver takes time and always prepared rubbish

site_logo

Samantha . 2024-09-08

MORE AT Just Eat

Food was cold and was missing the dips

site_logo

Ian . 2024-09-06

MORE AT Just Eat

Absolutely shocking delivery from here , food was missing items and stone cold tried calling the store 20 times totalling 30 mins no answer , then call uber eats to get no help from them at all explained that food was cold to be told that there is nothing they can do missing a few items and get refunded for 1 item absolute joke children had to suffer with cold food .

site_logo

David Crewe . 2024-09-06

MORE AT Google

Once again, missing food. No cheese dippers, no dips.

site_logo

Jordan . 2024-09-06

MORE AT Just Eat

arrived on time but everything was cold upon arrival

site_logo

Madison . 2024-09-06

MORE AT Just Eat

Boiling hot, delivery was great and order fully correct

site_logo

Rhian . 2024-09-05

MORE AT Just Eat

Today I went to McDonald's in Caerphilly work as a delivery driver i have the worst experience today. Racism I have been treated like an animal ignored by the staff members. I ask one of the girl please can you pass me the food she walked past me the next person i asked she goes whatever I went to the manager. To report it he gose you drivers are annoying. So I asked him what did I do. I'm here to earn money. He just walked off Everytime we asian Drivers go there they ignore us when a white driver walks in they provide him with the delivery. I had enough since that Riot in the UK everything has changed in Caerphilly McDonald that manger should be fired shot guy with tattoos all over his hand he is unprofessional no wonder they have no black or asain people working there treaforst mcdonald is 100% good and they treat us good This needs to stop right now. Because of these people. The world will never become a better place. Shocking thing. The manager wasn't even bothered one of his staff. Was rude to me. She walks past him smiling at him and he smiles back I hope this thing will be dealt with. I'm never going back I will turn earn less but be happy I moved from mancheste to Cardiff because its all mixed race everyone gets along

site_logo

Mohammed Miah . 2024-09-03

MORE AT Google

3 burgers was missing still waiting for the refund from the family meal

site_logo

Tammy . 2024-09-02

MORE AT Just Eat

Second order in a row with missing items .. how hard is it to read an order ?????

site_logo

DEBORAH . 2024-09-02

MORE AT Just Eat

Food was cold. Chips weren't cooked properly

site_logo

Teifi . 2024-09-02

MORE AT Just Eat

shown as delivered never received it

site_logo

Paul . 2024-09-01

MORE AT Just Eat

delivery time kept going up. food arrived cold.

site_logo

scarlett . 2024-08-31

MORE AT Just Eat

I normally nip here for breakfast as a Monday treat to myself. Consistently delicious breakfast roll! Just wish they had a wider choice of frappés!

site_logo

Niki M . 2024-08-30

MORE AT Google

No fries came qith the meal deal

site_logo

Nicola . 2024-08-30

MORE AT Just Eat

Missing food, McFlurry only half full and the driver was very rude rang me with a foul attitude accusing me of cancelling my order when I never

site_logo

Emma . 2024-08-30

MORE AT Just Eat

Grimace shake has been out 2 days and already sold out useless

site_logo

Vick Edwards . 2024-08-30

MORE AT Google

Order took over 2 hours and then items missing

site_logo

Maria . 2024-08-29

MORE AT Just Eat

Disgusting! waited 2 hours went to the store to ask and said nothing could be done came home and all of a sudden uts out for delivery arrived stone cold food, warm drinks and cold coffee!!!!!

site_logo

Dee . 2024-08-29

MORE AT Just Eat

Fresh hot food, quick drive thru

site_logo

Amanda Scarfe . 2024-08-27

MORE AT Google

Delivery on time. But no chips with meals atal. Kids crying luckily had an extra burger for some reason in my delivery to split but only 1 gurkin, massive arguments. But burgers and gurkins went down a treat

site_logo

Jessica . 2024-08-25

MORE AT Just Eat

Absolutely shocking place food was yet again cold.

site_logo

Richard . 2024-08-25

MORE AT Just Eat

Fries were very undercooked, couldn't eat them

site_logo

Ruth . 2024-08-23

MORE AT Just Eat

I think u should do family breakfast meals like you do with the burgers as would be a amazing deal

site_logo

Samantha . 2024-08-23

MORE AT Just Eat

said it was delivered and it wasn't I didn't receive my food

site_logo

Lewys . 2024-08-23

MORE AT Just Eat

Opened my 9 chicken nugget meal and there was 6 in there sauces and cheese burger missing

site_logo

Ashleigh . 2024-08-22

MORE AT Just Eat

Really lovely delivery driver!

site_logo

Stephen . 2024-08-22

MORE AT Just Eat

Despite claiming to be open 24 hours a day, we went about 11pm at night and they were cleaning. I went to knock on the door to see if they would serve us and I was told that they were shut. Either stay open or update your hours accordingly.

site_logo

Emily Potter . 2024-08-20

MORE AT Google

Delivered to the wrong address. Clearly don’t ask for delivery codes. Absolute joke

site_logo

Ryan . 2024-08-18

MORE AT Just Eat

Hasn’t delivered says delivered

site_logo

Geraint . 2024-08-18

MORE AT Just Eat

drink had spilled & leaked in bag food was sopping wet & cold

site_logo

Lori . 2024-08-18

MORE AT Just Eat

I was missing a drink, overshadowed the whole experience to be honest

site_logo

Cadey . 2024-08-18

MORE AT Just Eat

I ordered and paid again for the missing 20 chicken nuggets and large fries. FRIES WERE MISSING, HORRENDOUS, I GIVE UP NOW

site_logo

MARK . 2024-08-17

MORE AT Just Eat

Similary restaurants in South Wales

restaurant_img
2.0

64 Opinions

location-iconBlackwood Retail Pk, High Stre
Fast food
outdoor_seating_173891takeaway_173891delivery_173891

Ronnie McDonald in charge of the deliveries today. My word, what a useless McDonalds this is, just ordered some breakfast for us totaling £17 with delivery and the driver turns up with 2 bottles of orange juice, I get some flim flam about thier computer not showing and order except 2 bottle of tropincana, for £17, I suspect it was too difficult for the branch in Blackwood to think something may have gone wrong with this order, but no they waste a drivers time sending him out with 2 mouthfuls of orange juice, which were duly sent beck with the driver with concise instructions on what the branch manager could do with his 2 bottles of tropicana. It's no wonder McDonalds mascot is a clown, who would think Ronnie McDonald was in charge of the delivery side today. As ordered through just eat this excuse for a branch will do nothing and just let Ronnie crack on. Won't use this lot again

restaurant_img
1.5

50 Opinions

location-iconA467
Fast food
outdoor_seating_102021takeaway_102021delivery_102021

I have nothing better to do so I'll write a review, had a 8 piece fillet meal with 4 chips and popcorn chicken with a drink bottle. Chips and chicken were nice and soft. They finally gave a gravy that expires the next day rather than the same day so the gravy is actually delicious. I hope they keep this up because the gravy is usually runny like tea... This time there was nothing to complain about!

restaurant_img
3.8

114 Opinions

location-icon23 Pontywindy road
Fast food
outdoor_seating_237838takeaway_237838delivery_237838

Thought I’d give them a go after years of not eating there, especially after reading comments and seeing they were under new ownership, but they are Ok at best. Definitely not a 5 or 4 star takeaway. Ordered a number of times now, and portion size is good, and the price is on par with others, but the food is nothing special. 3 out of the 4 orders have had stale sides even when mentioned to them. Also found the phone manner a bit abrupt when calling to check progress. Definitely much better Chinese style takeaways up town.

restaurant_img
3.9

1017 Opinions

location-icon65 high st
Fast food
outdoor_seating_173648takeaway_173648delivery_173648

Ordered a Philly Cheese Salad & Meatballs tonight for pickup using JustEat. The Meatballs were fine but the Salad had no Steak in it. £7.24 for a Salad without the main ingredient, extremely disappointing & unacceptable.

restaurant_img
4.0

1702 Opinions

location-icon55 Cardiff Road
Fast food
outdoor_seating_182722takeaway_182722delivery_182722

Do something about your delivery system, I work in fast food myself and every time I order from you guys you get something wrong. And each time it’s getting worse, this time when I ordered I got a completely different subway sandwich. And was missing the other half of my order. I never write bad reviews but your store has done this to me so many times I feel I am being forced to write this review in the hopes you see this and do something to ensure your staff are actually checking the orders when they pack them. Please sort it out