Mcdonald's Restaurants in Caerphilly

Service is poor. Always out of ice cream or iced coffee. Fries are never salted

heard one of the workers ask another worker infront of customers “is that mould”

It’s a McDonalds it isn’t perfect but it isn’t bad and wow some McDonalds are bad but this one is good

Service is shocking.... Click and serve order for 1 coffee..... Waited 30 mins for it to come..... And I'm still waiting for the milk and sweetener to be brought out 10 minutes later....40 mins so far.... All staff doing click and serve are meant to have all milk, sugar and sweetener with them..... Bit to then tell a staff member what you require and it still hasn't turned up is ridiculous. Hardly any ever do!!!.... Why b were they issued tie around aprons if not being worn?

Very bad experience with crew trainer she workes in night shift,she’s very bad behavior.

Food was awful. Just tasted a bit overcooked. Wife's burger was literally full of sauce which she struggled to eat? (McSpicy or something I think????) Kids running around like it was a playground! (We have 2 autistic children and it made ours look like angels for a change! 😁) Staff seemed like they didn't wanna be there. Quite sullen faced. Polite enough but didn't seem "happy" We wouldn't go again I am afraid. Really sorry.

A good selection of meals store in a nice area and kept very clean staff very helpful

Ordered off uber eats I paid them aswell as McDonalds McDonald are meant to sort my order out and make sure it’s correct and they sent it out completely wrong and missed my meal out off it and when I spoke to the manger she tried blaming it on Uber eats when it’s clearly her fault for not correcting her staff right and making sure order are right that people order

Don’t order the new Minecraft adult meals twice I have ordered and not received a collectible, they hardly ever get the order right sauces missing even when paid for

Pleasant place. Music loud. Like having a meal in a disco. Not everyone likes Capital

ordered a wrap from this mcdonald’s, who wraps a wrap like this?!?!

Wrong items delivered no food just drinks and melted mc flurry’s that we did not order

everything delivered this time just wish it would be warm not cold

fries and burgers were both freezing cold

Driver arrived in our street, but didnt get out of the car for ages. Food was cold and the dessert was missing

Two bags full of drinks came. Ordered meals for 5

I ordered 2 teas with my food. And again, no milk was provided!!

driver gave me my food and drink , drink was leaking through the bag onto the floor , I advised I wasn't prepared to have the drink due to how much it was leaking , I advised driver he will need to discard it or take it back to mcdonalds , he advised he couldn't have it as he was fasting . after eventually leaving with the drink he decided he would throw it in a neighbours skip . terrible service

I’m a regular user of this app. Half the time the the drivers can’t find us or be bothered to look! Have a look what I spend monthly!!!!! It’s an absolute joke

Very pleasant gentleman delivered our good

Fries we're cold, and waited a long time for order

Delivered 2 hours after order placed

The delivery driver didn’t understand he was on the wrong road. I was outside my house he was no where to be seen. Cold food!!

missing items of Minecraft meal (2 collectables) missing apple cake mcflurry besides from that great

Twice we’ve been here in the last two weeks and we’ve told to park up for a simple order, then been left waiting for half an hour and turns out they’ve forgotten our order. Understand it’s busy but staff seem incapable of dealing with the pressures. Will avoid in the future.

Food was hot drinks were cold 10/10

Order was delayed by 3 Hours and arrived Ice cold so it was unable to be eaten

Waited over an hour an 30 minutes for my food. Time kept changing as it went on. When food arrived it was freezing cold so binned it.

Foood was cold and delivered 1hr after collection time on recipt

My order was 3 hours late and i’m absolutely fuming. Terrible company.

Absolutely terrible service, placed an order and not a single meal was delivered with fries!!! How am I supposed to feed a family when I don’t get half my meal!

We had burger and drinks. The service was quick. The restaurant was very busy so well done on the service

Typical McDonald's but in a good location

Cheaper online more choice and got my order correct for a change

ordered and paid for meals. got just a burger for each meal.. nothing else

Chips undercooked and food cold

if you have no drivers to deliver the orders you should say partly our drivers got order 20 minutes ago and food is cold am very unhappy with this

no straw and the food was cold and the ice cream had melted

Really quiet. Food was cooked to order and really fresh. Toilet are so clean

Ice cold and no dips - should have received 2 BBQ sauces.

food was freezing, like cardboard and once again np sauces

Food was stone cold and just chucked in the bag,no sauces although ordered them and chips were rock hard

Delivery guy didn’t even come to the door just kept beeping outside at 8pm at night! I had to leave my 2 young babies to come and get my food where all my food and drinks was spilled! Joke

Food missing and other food hard and cold

Very cold chips wasn’t cooked properly

My address is 47 thomasville so i havent received it

Food was a bit cold but still enjoyed it.

completely missed more than half the items was cold and I want my money back it happe a almost every times fuming 😤

Plus half off my food missing 3 hours wait

Driver was indimidating and rude

chips were not that hot and sauce was too spicy on chicken breast wrap

20 chicken nuggets not delivered, have had to re order and pay another delivery for the 20 nuggets that I ordered first time.

Sick of ordering food and not getting the full order especially because I've paid for it never ordering from McDonald's again 😡😡

as usual sauces ordered not delivered

Everything on order complete wrong

food came and It was stone cold

Missing items… again. Cold… again!!!

No cream on frap lucky I didn’t sling it back at him

We always get a cold meals we don’t know why but every time we order its dam well cold I have to put it in microwave to heat it we leave it a few weeks thinking it’s a one off BUT NO ITS EVERY TIME I don’t like keeping on after every meal but we cannot eat cold Burgers & Fries I KNOW ITS NOT YOUR FIRMS DOING BUT IF YOU GO IN STORE AND COMPLAIN THEY BLAME THE Couriers& we know it’s not as we track the couriers from store to our home

First delivery time was confirmed at 17:15, however the food was delayed multiple times and finally arrived past 19:00. Very disappointed by this, especially given the service and delivery charges. Very poor delivery service

Will this McDonalds ever get an order correct? Useless

Sent the salsa dip for the mozarella dippers but forgot the mozarella dippers. Hilariously incompetent.

Wrong address. The guy could of brought to the right address purposely delivered to wrong address

they forgot one of the chips in the meal

At last had what we ordered only thing is the food was cold.

Very unhappy this morning as I placed a large order for an office breakfast and an entire meal was left out. Only offered a refund so someone now has to go without as breakfast has now ended.

arrived over 30 minutes late, and was cold

Chewiest muffin I’ve ever had, cold, looks like it had been sat on. Coffee had spilled. There will be a day when Maccys will provide a half decent order

Food freezing cold, as if been left out for the hour before delivered an hour later. Absolutely shocking service

ordered at 9.30 finally turned up at 11 the place is 20 mins away . missing items

Cold food drinks were tipped over and the bottom of the bag fell out this needs to be addressed by McDonald’s because I will never order from them again

The delivery driver was brilliant

Food missing 2 fires and 2 burgers

we didn't receive the free chicken nuggets, everything ok

burgers very very greasy and cold!

Loads of missing items from the delivery

Delivery time changed 4 times, food turned up, freezing cold and unable to eat it

Disappointed, cold food and NO sauces

thank you very much, appreciate y'all

friendly driver , efficient delivery

had someone else's order as well as my own. my order items missing.

Late. If Mary and Joseph were having a baby, by your standards we’d be celebrating Christmas in July. Come Alive and on the basics.

everytime there is a item missing the quarter pounder with cheese not delivered but on order. When will they ever get orders right. Should be checked before sealed. Not very good 😕

order was missing half of the meals

Absolutely terrible service from Caerphilly McDonald’s. Missing items. Cold. Rude delivery person. Never again.

only delivered drinks. didn't get any food

Absolutely rubbish. Majority of order missing and what I did have was cold. The absolute worst Macdonlad’s there is.

I still not received my order been waiting for 2 and a 1/2 hours this is ridiculous when you've already taken money from my account I would like my delivery asap.

food arrived and was stone cold and missing items

Order was incorrect. Drinks did not arrive

The delivery was good but the food was poor.

Time kept getting changed and when it arrived everything ordered was cold!

Food is freezing, not even warm it’s totally cold. Not the first time either

Chips tasted like they had been left and then warmed up in a microwave. They went in the bin.

Seems to be getting better with delivering what's ordered. Would be nice if it was warm and not cold. Drivers should have bags to keep the food warm same as other companies.

Delivered promtly, food warm delivery person polite

The food was cold when it arrived

Food was cold but it was on time

Cold food but at least the order was correct

All delivered food was cold, won't buy again