Based on 1.773 opinions finded in 4 websites
Based on 1.773 opinions finded in 4 websites
Nº 334 in 380 in Caerphilly
Nº 8 of 12 Fast food in Caerphilly
Opinions
Lovely clean, fast food venue. Quick service and cooked well.
Emmy GP . 2024-11-19
MORE AT Google
Recently refurbished, it looks really nice, but still having the same hiccups as before. I've never know a mcdonalds like it. Popped in around 11pm after work, placed the order, the drive thru was quiet and only 3 other orders on display, and still had missing food. If you don't check your order meticulously right there and then, you run the risk of missing items. Its such a shame, because the staff are nice for the majority, and it's in a busy location. Turning up and ordering food at least is better than ordering a mcdelivery. You can guarantee that items will be missing and getting that sorted is near impossible. You either sit one of your family members in the corner without food, end up going there and defeating the reason why you've ordered in the first place, or you spend an hour contacting uber and maccies, cancelling orders and reordering, then spending double the amount
Lisa “L1sa001” . 2024-11-12
MORE AT Google
Drive thru is an absolute joke and you might as well park up and wait for your order to be brought to you. This morning I used it and ordered two double sausage and egg McMuffin meals . I checked the order board, drove round to pay and picked it up only to take it home to find singles. Absolute joke this place
Ceri Davies . 2024-11-07
MORE AT Google
Unfortunately always unavailable past midnight
Owain Thomas . 2024-11-03
MORE AT Google
Food cold also coffee cold was early given after asking 3 time it was all on stand ready 2 busy with drive through an delivery
Susan Hampson . 2024-11-02
MORE AT Google
Very slow today, must have staffing issues AGAIN. When we got the food it was..... wait for it........luke warm at best. Took it home and blitzed it in the microwave. Not good today ...
Jon Smith . 2024-10-29
MORE AT Google
Service is getting beyond here. Amount of times I’ve gone in and food has come out cold and even hot drinks arriving to the table cold. And delivery is just worse why offer a delivery service and charge people more money than it is to go to the restaurant. service fee and delivery when orders arrive missing items and stone cold. And then when you try to ring to say you’ve missed item and want money back for what hasn’t been received you can’t get through.
Emma Louise . 2024-10-26
MORE AT Google
Just got home from Caerphilly Macdonals ordered a plaine chicken burger which had mayo and lettuce, and large fries which were half empty, very poor
Chris King . 2024-10-26
MORE AT Google
Had to go back to get the rest of our order, extra star because after asking twice it was indeed provided. The food preparation and ordering are smelled like fecal matter, however luckily this smell was not present where we were eating.
Mark Veidemanis . 2024-10-26
MORE AT Google
Food was cold, strawberry shake had no strawberry in it ! Very disappointing !
Phillip Lee . 2024-10-21
MORE AT Google
Staf are great and very friendly
Jason Williams . 2024-10-21
MORE AT Google
Absolutely disgusting with staff service no care for customers everytime I have been here always missing items, for the price of the food doesn’t match the service you receive run by kids who can’t do there job properly can’t even check a bag to check everything is supposed to be in there before handing it to a customer… drive through is a joke send you to park up to wait for cold food and half of it missing because take half hour for them to bring it out and then you have to go back into the restaurant because they messed your order up yet again what’s the point in a drive through…. Also just eat absolutely joke on mcds behalf always half and order and can’t even get a refund absolutely rubbish it’s mcds fault they pack your order not just eat if you was a small business you wouldn’t have any customers if they had customers service you provide but because you make so much money you don’t actually care about the service for you , also staff will serve other staff before costumers they also lie about the frappe machine not working when you go through the drive through and say that it’s not working because they are just plain lazy and when you go into the restaurant they are serving other customers a frappe I will not be wasting any more of my money here at this mcds just over all experience rubbish
Melissa Brown . 2024-10-20
MORE AT Google
A good selection of meals store in a nice area and kept very clean staff very helpful
Margaret Horrell . 2024-10-20
MORE AT Google
Excellent. Nice and clean and friendly. First time there in over 4 months.
Robert Owen Griffiths . 2024-10-18
MORE AT Google
Image is this location's owner's car. I've been to this McDonald's a lot and had mostly an average experience, several bad ones as well. But visit was interesting as the guy in the image pulls up just after me, baring in mind that this is a small car park that often struggles for spaces as it is. I don't think much of it, it's just an old man parking terribly right? Wrong. Imagine my shock when I get inside and find out that this is the franchisee, the owner of this location! Absolutely disgraceful, but I wouldn't expect anything also from the owner of this average and occasionally terrible establishment.
Chloe Lewis . 2024-10-16
MORE AT Google
Shocking McDonald's, the amount of times I've had things missing off an order or been asked to park for basic requests is a joke. This morning takes the biscuit, sat at the drive through watching car after car go through on the other side without even being asked for my order. Drove to the window and asked if there was a problem with the machine and the attitude of the guy at the window was disgusting, his response was "don't know but I'll take your order here while you..." and trailed off mumbling to himself. Told him it may be a good idea to get a cone put out so people aren't sat there and got another mouthful of mumbles. Then, low and behold, my lad opens his breakfast wrap and there's ketchup in it not the brown sauce I asked for. Unbelievable.
Dale Good . 2024-10-11
MORE AT Google
Compleley messed my app order got home multiple items missing but because I ordered through app I had to pursue a complaint through there so long winded and want to know the inn's and out of everything all for them to just send you vouches off your next visit. It's so inconsistent at the caerphilly branch
James . 2024-10-09
MORE AT Google
no straw for the milkshake but it was all good I drank it from the cup
Karl . 2024-10-05
MORE AT Just Eat
No dips No straws No napkin Whoever did my order. Get them fired.
Josh . 2024-10-05
MORE AT Just Eat
Forgot a whole meal. No napkins, no sauces, no straws.
Rebecca . 2024-10-04
MORE AT Just Eat
Drinks was tipped and all in the McFlurry not happy
Corey . 2024-10-04
MORE AT Just Eat
The thickshakes had melted and started leaking. The food that arrived was stone cold and had to be re warmed in microwave ( delivery driver didnt have an insulated bag? Food was missing. All of the chicken nuggets i ordered were not there.
Emma . 2024-10-04
MORE AT Just Eat
Took my son to Mcdonald today and the new manager there is a very rude person he needs to learn how to speak to people yes it was busy but shouldn't speak to people the way he did a very disappointing experience
Catherine Cook . 2024-10-03
MORE AT Google
I put the order in and it was accepted at 5:40 didn’t end up getting the door until nearly and hour later as it kept getting pushed back. Food turned up barely warm. Wasn’t happy
stacey . 2024-10-03
MORE AT Just Eat
Wouldn't order anything from here fries are always raw, pale white undercooked potato This franchise is the worst around the food is disgusting in alway order using just app and have delivery from Nantgarw.. When it turns up it hot and the fries are cooked n crispy not pale floppy sticks of defrosted fries... Ugh disgusting. Should be inspected and closed down the place stinks the owners should be ashamed their business the happy meals are really sad looking specimens macdonalds should be embarrassed by these franchise holders and refuse to allow the, to operate under the MacDonalds name.... 😂
Red “Ginjafish” Herrinzies . 2024-10-03
MORE AT Google
Forgot main part of the order, incorrect items. Surely it isn't that difficult when the order is on a screen, a receipt and on the bag!
Lucy . 2024-09-29
MORE AT Just Eat
Ordered for my son as I wasn’t home, delivery took an hour, food was stone cold and soggy by the time it arrived! Absolutely disgusted, tracker shows other orders being delivered before his, no acceptable when paying for delivery!
Jayne . 2024-09-29
MORE AT Just Eat
I do order from yourself a few times and this time the kids chicken nuggets wasn’t in the box so needed to cook chicken nuggets for the kids as they wanted chicken nuggets so please next time can I have extra chicken nuggets? Thanks.
Sean . 2024-09-29
MORE AT Just Eat
Would be nice if you could get the order correct, Caerphilly has to be the worst McDonald's ever, they always make mistake with the order, this morning I went through the drive in, ordered 2 dbl bacon and egg muffin meals, only to get home and they were sausage, although the receipt said bacon, Greg's it is from now on, MVGV-N49K-LLX7
Jeff Thomas . 2024-09-29
MORE AT Google
Food was undercooked and cold , and my drink was half full
Joanne . 2024-09-28
MORE AT Just Eat
food cold you didn't follow diet requirement
kyle . 2024-09-28
MORE AT Just Eat
Food delivered with bag seals broken and missing items driver clearly helped himself to our food!!!
claire . 2024-09-28
MORE AT Just Eat
Nearly 2 hours for my order to come and food was cold, absolutely disgusting, if McDonalds is that busy turn off the app so you can’t order for delivery not take your money and send cold food
Maria . 2024-09-28
MORE AT Just Eat
Waited about hour and half for this order delivery time kept changing
annette . 2024-09-27
MORE AT Just Eat
So time frame kept changing which was frustrating. My order wasn’t right. I was given an extra milkshake instead of a McFlurry. Only had one catch up should’ve had two and food was cold
Sarah . 2024-09-27
MORE AT Just Eat
can this restaurant ever get an order right? perhaps train your staff at McDonald's Ty Glas?
Karen . 2024-09-27
MORE AT Just Eat
didn't even bother to turn up at all
Leigh . 2024-09-27
MORE AT Just Eat
Good food, bit seriously how difficult is it to remember to put the dips in the bag. Chicken selects with no dip just not quiet the same
Steven . 2024-09-27
MORE AT Just Eat
Food was freezing cold and hard, uneatable drinks were all spilt with the lids half off so was only half a medium drink. Waste of money
trikita . 2024-09-25
MORE AT Just Eat
Food was cold Philly burger missing and. the drinks were tipped in the bag and leaking very disappointing would like a refund
Haley . 2024-09-25
MORE AT Just Eat
Delivered to wrong address, I haven’t received my order
Lauren . 2024-09-24
MORE AT Just Eat
same problem again coffee cold and burger too it's not fair that my meal is cold constantly
Samantha . 2024-09-24
MORE AT Just Eat
there's always something missing from McDonald's. I think it is time to stop ordering takeaways
Tina . 2024-09-22
MORE AT Just Eat
food wasn't that warm but was edible
Lisa . 2024-09-22
MORE AT Just Eat
The driver refused to give me the meal.
David . 2024-09-21
MORE AT Just Eat
No nuggets in kids meal, what’s going on, things are missing all the time lately! Got the dips this time!
Jessica . 2024-09-21
MORE AT Just Eat
food was cold and was not coffee just watery milk latte I think this is getting ridiculous now
Samantha . 2024-09-20
MORE AT Just Eat
no straw for drink no ice-cream delivered
Claire . 2024-09-20
MORE AT Just Eat
ordered 2 chicken burgers 2 double bigmacs medium fries and a large fries but i got a happy meal a big mac and a small fries
Mads . 2024-09-19
MORE AT Just Eat
When given our food, the courier said there was a small problem. What we didn’t expect was for our drinks and mcflurry to be completely spilled in the bag.
Amber . 2024-09-18
MORE AT Just Eat
my food and my granddaughters food was cold not happy at all
Julie . 2024-09-18
MORE AT Just Eat
Some of the food boxes weren't closed properly and packed sideways in the bag so we received a mixed up mess all over the remaining food .. too lazy to close a box ..who actually trains these people?
DEBORAH . 2024-09-18
MORE AT Just Eat
Writing this as i’m extremely disappointed,me and my wife recently came in for our weekly milkshake and nuggets , we were extremely excited as i managed to get it for free on my monopoly! Someone of the name Abbie (with fairly large lips) had given our milkshake and nuggets which were extremely cold and our milkshake was watery , i had politely asked for a new one however she seemed already very upset ( which i understood as it was fairly late) on the other hand she had ripped both my items out of my hand proceeded to hide them to further give the same back but this time my milkshake and nuggets were squished furthermore she left me with the phrase ‘there’.My wife is diabetic and was unable to drink the milkshake to feed her low sugars which further made her poorly.
jack radford . 2024-09-18
MORE AT Google
I have had many terrible orders from this restaurant and never complained but today has got to be the stupidest one to date. I ordered a philly cheese stack and it came with no cheese so now I just have a dry double burger. This place has had abysmal service for years.
Bailey Long . 2024-09-17
MORE AT Google
half the time we're missing items/ wrong items and other half are good
Alex . 2024-09-17
MORE AT Just Eat
Food arrived 2 and a half hours after ordering. Ticket on the bag said it had been cooked and bagged 2 hours before. Food was stone cold so sent back with driver. Just eat refunded less than 50% despite me not actually accepting the food.
Craig . 2024-09-16
MORE AT Just Eat
freezing cold food, uneatable...
Justin . 2024-09-15
MORE AT Just Eat
The food was absolutely boltic, I tracked the driver I don’t have a clue where he was going but appeared to make way too many stops so food was freezing. The drink had spilt all in the bag as well !
Katie . 2024-09-14
MORE AT Just Eat
Delivery was late food was cold my coffee was spilled in the bag.
Clive . 2024-09-14
MORE AT Just Eat
FOOD LEFT OUTSIDE IN RAIN DOOR DIDNT KNOCK AND MISSING NEARLY EVERYTHING
Jamie . 2024-09-13
MORE AT Just Eat
I did not receive my food please can I have a refund
Gareth . 2024-09-12
MORE AT Just Eat
Did not get my order as driver said he couldn't find me i want a refund pleas
stella . 2024-09-12
MORE AT Just Eat
all the food was cold.mc flurrys melted like they've been left a while.food was running late.dont usually get a problem with just eat always order from here.. it was a let down today.
carrie . 2024-09-11
MORE AT Just Eat
Stone cold after waiting 2 hours
Chloe . 2024-09-11
MORE AT Just Eat
The driver went to the wrong address when he arrived the food was cold
Corie . 2024-09-10
MORE AT Just Eat
Brilliant service plus very quick delievery
Sian . 2024-09-08
MORE AT Just Eat
i asked for milkshakes and got diet cokes and didn’t even get a straw in raging
georgia . 2024-09-08
MORE AT Just Eat
the drinks had spilt and I was missing the bbq sauces I paid for the chips were also cold
Rachel . 2024-09-08
MORE AT Just Eat
fed up now of my food coming cold as ur delivery driver takes time and always prepared rubbish
Samantha . 2024-09-08
MORE AT Just Eat
Food was cold and was missing the dips
Ian . 2024-09-06
MORE AT Just Eat
Absolutely shocking delivery from here , food was missing items and stone cold tried calling the store 20 times totalling 30 mins no answer , then call uber eats to get no help from them at all explained that food was cold to be told that there is nothing they can do missing a few items and get refunded for 1 item absolute joke children had to suffer with cold food .
David Crewe . 2024-09-06
MORE AT Google
Once again, missing food. No cheese dippers, no dips.
Jordan . 2024-09-06
MORE AT Just Eat
arrived on time but everything was cold upon arrival
Madison . 2024-09-06
MORE AT Just Eat
Boiling hot, delivery was great and order fully correct
Rhian . 2024-09-05
MORE AT Just Eat
Today I went to McDonald's in Caerphilly work as a delivery driver i have the worst experience today. Racism I have been treated like an animal ignored by the staff members. I ask one of the girl please can you pass me the food she walked past me the next person i asked she goes whatever I went to the manager. To report it he gose you drivers are annoying. So I asked him what did I do. I'm here to earn money. He just walked off Everytime we asian Drivers go there they ignore us when a white driver walks in they provide him with the delivery. I had enough since that Riot in the UK everything has changed in Caerphilly McDonald that manger should be fired shot guy with tattoos all over his hand he is unprofessional no wonder they have no black or asain people working there treaforst mcdonald is 100% good and they treat us good This needs to stop right now. Because of these people. The world will never become a better place. Shocking thing. The manager wasn't even bothered one of his staff. Was rude to me. She walks past him smiling at him and he smiles back I hope this thing will be dealt with. I'm never going back I will turn earn less but be happy I moved from mancheste to Cardiff because its all mixed race everyone gets along
Mohammed Miah . 2024-09-03
MORE AT Google
3 burgers was missing still waiting for the refund from the family meal
Tammy . 2024-09-02
MORE AT Just Eat
Second order in a row with missing items .. how hard is it to read an order ?????
DEBORAH . 2024-09-02
MORE AT Just Eat
Food was cold. Chips weren't cooked properly
Teifi . 2024-09-02
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shown as delivered never received it
Paul . 2024-09-01
MORE AT Just Eat
delivery time kept going up. food arrived cold.
scarlett . 2024-08-31
MORE AT Just Eat
I normally nip here for breakfast as a Monday treat to myself. Consistently delicious breakfast roll! Just wish they had a wider choice of frappés!
Niki M . 2024-08-30
MORE AT Google
No fries came qith the meal deal
Nicola . 2024-08-30
MORE AT Just Eat
Missing food, McFlurry only half full and the driver was very rude rang me with a foul attitude accusing me of cancelling my order when I never
Emma . 2024-08-30
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Grimace shake has been out 2 days and already sold out useless
Vick Edwards . 2024-08-30
MORE AT Google
Order took over 2 hours and then items missing
Maria . 2024-08-29
MORE AT Just Eat
Disgusting! waited 2 hours went to the store to ask and said nothing could be done came home and all of a sudden uts out for delivery arrived stone cold food, warm drinks and cold coffee!!!!!
Dee . 2024-08-29
MORE AT Just Eat
Fresh hot food, quick drive thru
Amanda Scarfe . 2024-08-27
MORE AT Google
Delivery on time. But no chips with meals atal. Kids crying luckily had an extra burger for some reason in my delivery to split but only 1 gurkin, massive arguments. But burgers and gurkins went down a treat
Jessica . 2024-08-25
MORE AT Just Eat
Absolutely shocking place food was yet again cold.
Richard . 2024-08-25
MORE AT Just Eat
Fries were very undercooked, couldn't eat them
Ruth . 2024-08-23
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I think u should do family breakfast meals like you do with the burgers as would be a amazing deal
Samantha . 2024-08-23
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said it was delivered and it wasn't I didn't receive my food
Lewys . 2024-08-23
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Opened my 9 chicken nugget meal and there was 6 in there sauces and cheese burger missing
Ashleigh . 2024-08-22
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Really lovely delivery driver!
Stephen . 2024-08-22
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Despite claiming to be open 24 hours a day, we went about 11pm at night and they were cleaning. I went to knock on the door to see if they would serve us and I was told that they were shut. Either stay open or update your hours accordingly.
Emily Potter . 2024-08-20
MORE AT Google
Delivered to the wrong address. Clearly don’t ask for delivery codes. Absolute joke
Ryan . 2024-08-18
MORE AT Just Eat
Hasn’t delivered says delivered
Geraint . 2024-08-18
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drink had spilled & leaked in bag food was sopping wet & cold
Lori . 2024-08-18
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I was missing a drink, overshadowed the whole experience to be honest
Cadey . 2024-08-18
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I ordered and paid again for the missing 20 chicken nuggets and large fries. FRIES WERE MISSING, HORRENDOUS, I GIVE UP NOW
MARK . 2024-08-17
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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64 Opinions
Ronnie McDonald in charge of the deliveries today. My word, what a useless McDonalds this is, just ordered some breakfast for us totaling £17 with delivery and the driver turns up with 2 bottles of orange juice, I get some flim flam about thier computer not showing and order except 2 bottle of tropincana, for £17, I suspect it was too difficult for the branch in Blackwood to think something may have gone wrong with this order, but no they waste a drivers time sending him out with 2 mouthfuls of orange juice, which were duly sent beck with the driver with concise instructions on what the branch manager could do with his 2 bottles of tropicana. It's no wonder McDonalds mascot is a clown, who would think Ronnie McDonald was in charge of the delivery side today. As ordered through just eat this excuse for a branch will do nothing and just let Ronnie crack on. Won't use this lot again
50 Opinions
I have nothing better to do so I'll write a review, had a 8 piece fillet meal with 4 chips and popcorn chicken with a drink bottle. Chips and chicken were nice and soft. They finally gave a gravy that expires the next day rather than the same day so the gravy is actually delicious. I hope they keep this up because the gravy is usually runny like tea... This time there was nothing to complain about!
114 Opinions
Thought I’d give them a go after years of not eating there, especially after reading comments and seeing they were under new ownership, but they are Ok at best. Definitely not a 5 or 4 star takeaway. Ordered a number of times now, and portion size is good, and the price is on par with others, but the food is nothing special. 3 out of the 4 orders have had stale sides even when mentioned to them. Also found the phone manner a bit abrupt when calling to check progress. Definitely much better Chinese style takeaways up town.
1017 Opinions
Ordered a Philly Cheese Salad & Meatballs tonight for pickup using JustEat. The Meatballs were fine but the Salad had no Steak in it. £7.24 for a Salad without the main ingredient, extremely disappointing & unacceptable.
1702 Opinions
Do something about your delivery system, I work in fast food myself and every time I order from you guys you get something wrong. And each time it’s getting worse, this time when I ordered I got a completely different subway sandwich. And was missing the other half of my order. I never write bad reviews but your store has done this to me so many times I feel I am being forced to write this review in the hopes you see this and do something to ensure your staff are actually checking the orders when they pack them. Please sort it out