Subway in Down

During my recent visit, I encountered staff who were both aggressive and inattentive. When my order was incorrect—two meatless patty subs missing their patties—I asked about the issue. Instead of addressing it calmly, the staff slammed the receipt on the desk and exclaimed, "Where are the patties on that receipt?" Ironically, the receipt clearly stated the patties were part of the order. Their behavior was unprofessional and hostile, as they were shouting at another customer before turning their aggression toward me. It's evident they lack the attitude and skills required for customer service roles. Despite multiple complaints, these individuals remain employed, which reflects poorly on the management's commitment to quality service. The staff's attitude made it painfully clear they don't want to be there, and this negativity is obvious to customers.

Wonderful customer service. And amazing food. Love it

disgusting staff laughing making fun of a nonverbal atistic girl and owners do nothing about it!!!!! AVOID AT ALL COST!!!!!!!!!!!!

Went into the “new up” technology subway twice. Both of these times my order has been messed up with simple orders. I also received plastic in my sandwich. This place is unhygienic, rudely staffed and very unprofessional. I will no longer be spending my time or money here. Like others I spend my lunch’s here, however this will no longer be happening. Definitely has gotten lazier after this new technology has been installed.

Ordered a large order £47.99 worth of sandwiches nothing but a headache from we walked in. They upgraded computers that u manually put ur order into a computer every sandwich we ordered was incorrect from my nachos I unclicked jalapeños the owner assumed I wanted them when I requested pickles my daughters sandwich they added sweetcorn which she’s allergic to they forgot my tub of meat balls when confronted of the issues with the owner you get nothing but attitude when the attitude is returned it’s not acceptable apparently this new set up will not last clearly understaffed and unable to handle a influx of customers I will regrettably never return to this store nor ballynahinch as the same owner owns both and I do not support this manor of business

The woman who served us 5/5 very helpful, had a good conversation with us. food was nice & fresh.

Customer service is shocking. Will one million percent recommend to all I know not to spend money here. Whatever guy worked 6th September at 6pm should never deal with the public again.

Lovely staff prompt service no complaints

Experience made all the nicer for the service from a lovely smiling, chatty and very helpful Katie. 😀

Dined here today. It seems some of the staff need to be trained on how to deal with customers. I certainly would not dine here again.

Young lady was outstanding so happy almost ask her for a date great food great service great staff Downpatrick

Staff are really helpful and friendly

Staff very friendly and the shop was very clean

Great food, I bit expensive tho

Food was good and staff friendly

No queue, quick service, delicious lattes.

Great for lunch or a snack and delicious cookies and coffee. Clean store and nice staff.

Staff really friendly even on a Sunday morning. Breads and fillings fresh plus meal deals are hard to beat 10/10

Great,knowledgeable and helpful helpful staff. Great sandwich. Thanks

Amazing food 10/10 and the customer service was 1st class, I would 100% come back here

Great service and help from the staff member. As a vegetarian I got great advice and pretty much left it to the server to select and it was delicious. Great experience.

Very friendly staff. Helped me out with some apps for coeliacs. Superb!

It's a basic subway in a convenient location near the st Patrick museum if your looking for takeaway slightly healthier than usual then Why not go here

Very bad servixlce tried to buy cookies with my subcard and was told I couldn't purchase them with it then i noticed 3 cookies now cost 20p more at £1:19, outrageous.

Very friendly and helpful staff

I am from Newcastle so I've only been in this subway twice lately and both times, it's been such a nice experience. Each time I've been served by a different male working on their own that day and they've both been so genuinely nice nd effecient. I wouldn't normally take the time to leave reviews but have been so happy with the service I had to share. Best subway I've been too because of these to young guys. Keep up the good work. Next time I'll get your names.

They open early. The staff are friendly. Coffee was good.

Pleasant, patiant and efficient service. Facilities well kept. Very clean.

No toilet, other than that it was fine

Its good to have a subway in Downpatrick steak and cheese melt can't beat it

Tried the new vegan option It was refreshing to have a vegan choice. But as per usual in subway the male staff were super attentive and more than pleasant . The female member of staff was rude and totally unhelpful What a pity

Not a great lover of this place

Wernt very friendly give what asked for then moved no talk r no smile r friendly face

So good there the best-selling place in the world I would get a lot of meat and I'm still fit and now they don't just sell sandwiches they sell pizza ,nachos AND MORE (:

Good staff, very quick! Good experience.

Friendly staff...and the food is ok too

It's a busy and nice place to go if you want just grab on the go sitting or take which ever you like to

Always efficient and fresh,staff are very helpful.

Good place to chill,snack and take advantage of a good WiFi

Fresh sandwiches responsibly priced served quickly.

Toppings were spilling into other buckets and the man at the till wasn't the greatest but the bread was very nice with ok toppings.

Fresh food nice staff good location

Great, cheap while waiting on bus home. Regular wee spot

I come here most days before an exam , food is always good. Bread is fresh and the ingredients are TASTY (😏). Staff are very polite and there is no wait at all! MASTAPEICE

Good fresh made food with a lot of choices

I usually come there with my son Sunday morning after our walking,there is friendly staff, nice coffee and sandwiches

Gotta love subway......KEEP THE SUBWAY CLUB!!!

Good service. Very speedy. Has no bathrooms.

Fresh, quick and friendly service and always tasty

Friendly staff. One of my favourite Subway

I love subway I always get .....flatbread, chicken tikka, lettuce, jallapenos, cucumber and southwest sauce