Subway in Derry

Food was freezing and wrong order was delivered

Didnt read the notes correctly so wrong items added to each sandwich

Pieces of chicken stuck to bread and way too much cheese hlaf hadnt even melted.

it was delivered to the wrong address need refund

My food is rotten cold and soggy. Cant eat it!

Order arrived, gave the code and when I checked the food it wasn't my order. Was for someone else entirely. Called the shop and explained this and person who answered said I need to reorder and contact just eat. Really poor service

Food was ready collect but stuff was missing and the water came half empty

Ordered a side of meatballs and they where freezing, cheese not melted and the sauce was straight out of the fridge, sandwich was stone cold in the middle!

Great service. Came early which was great !

Food awesome as always- best subway in the town!

Order never arrived to my address!

great sandwich and great delivery service

The subs were packed too tightly so they were squished and bread on top was flaky

He did indeed let me know it was yum yum time

I paid £4.58 for two bottles of 7up zero and I haven't received them I did ask the delivery girl if the drinks were in the bag and was told they were but I haven't received them. I would either like refunded or id like them delivered

Food was wrong and loaded with vegetables I didn’t ask for

didn't send my drinks with my order

The tuna tato I ordered was just tuna and mayo in bread and that is not what I ordered!

Nice food could of been more hot but great customer service thank you

Sent a footlong cookie that did not fill the tray

Saul peters 🐐 he was very helpful and made me so good food, yummmm

Ordered a foot long cookie and was sent 4 cookies in a bag. Subs were fine.

The cookie didnt even fill the footlong tray,and it was brick hard. Called shop and voicemail with message box filled with messages so cant leave one.

Only thing wrong was no sauces and no carameal dips for churros apart from that was lovely

Chicken tikka 6inch arrived with no cheese even though I paid for it

SENT WRONG ORDER AND SWITCHED PHONE IFF

Did give me the right order this has happened a few times now

sorry I thought never got my cookies I did I got them thanks subs are gorgeous an the cheese bits 😍

The delivery driver moved my doorbell camera to face the other way very strange like who does that

order was missing items, this is the 3rd time this has happened to us and when you try and ring the number doesn't work

Order was repeated twice couldn’t cancel plus missing parts of order still have other parts of order not opened need refund asap

I paid all that money for 2 subs asked for turkey and cheese in them thats it. Subs barely had any cheese. Worst subs I have ever ordered or bought from store. Really disappointed

Food was wrong and was freezing arrived out of boxes never again

Food did not come it says it was delivered but there is no food we’ve have been waiting for the food for 3 hours nearly and i haven’t seen the food

Orders 6 cookies only got 3 and ordered footlong heart Italian and they sent 2 6ninch in some rotten bread! Nearly a 40 pound order

just wasted £30 to get the wrong order which was literally nothing compared to what i spent. Do better honestly how hard can it be to deliver the correct order

Little turkey or south west sauce. Over all very poor, only positive was delivery was quick and efficient.

Excellent customer service thank you

not sure if the southwest sauce was out of date or changed but it is disgusting

Last week I paid for a footlong and got a six inch and today I didn't get the cookies I paid for. You can't get them on the phone

the foot long we didnt want red onions and they put them on. whole thing had to be binned. why cant people read. its not difficult

Teriyaki chicken was lovely and it came early so great all round.

food was awesome and delivery was fast and friendly. Thank you 👍🙏

Ordered plant based steak and got real steak. Tried to ring no way of Contacting them as phone went straight to voicemail. Really disappointed

The food came absolutely freezing!!!!

Spider came out of he pack fresh from subway a stange looking one quite big

Didn't receive My ft long turkey sub,

Excellent service great tasting food thank you

Left the bag outside the door and didn’t even knock, only realised it was there when I was leaving the rubbish out and the cold was frezzing

Wrong order arrived and referred me to just eat instead of just resolving when they knew the error

Food was ice cold , bread was rock hard didn’t put cheese on and didn’t put mayo on the sub

Amazing food. Everything was so fresh and tasty.

Subway Whitehouse retail part is by far the best staff and for some reason there merry chef is better too. I drive past other Subway stores to come to this one.

Tried new spicy southwest delicious

On time and lovely food as always, well presented and wrapped up well in boxes and all, wld recommend 💯

This order was put through twice. The website said the crisps weren't available and took me back to checkout so I chose a different packet and ordered again and I've been charged twice. How do I go about getting a refund? I only got the order once

Sauce I selected was not put on the sub

food was freezing and where are my cookies

After subway being very overly priced they haven’t gave me my double chocolate cookie! Could of gave me a replacement and I’d of be okay. But at £1.19 a cookie I expect one to be there

Food was perfect. Delivery was very late.

States it was delivered 10 minutes ago on the app, yet there's nothing here.

i asked for it toasted and it wasn’t toasted, wrong bread and the sauce wasn’t put on it. not impressed

Food was freezing when it arrived

Food was late didn’t send my 12 cookies I payed for and my two drinks and got one of my subs rong really disappointed don’t think I will be ordering form just eat agin

Excellent fresh tasting food would definitely order again

Food didn’t arrive!!! Driver said he delivered it when he clearly didn’t

Asked for sub toasted and it wasn't

Long delivery ETA. When it got her the cheese bites were freezing

The delivery driver stole half of my order

food wasn’t toasted, everything was wrong

Not toasted no lettuce an cant even eat it as i cant eat cold food

Very fresh and friendly service x

Absolutely fantastic, service and food. Very very pleased with my order

I didn’t receive this order driver drive away with it

Reordered the cookies and they sent 9 to make up for mistake. 🤣🤣🤣brilliant customer service.

staff are always lovely, and the food was good as usual.

I haven’t received my food and it’s saying delivered

Bread was absolutely rock hard and so was the cookies. Inside had next to no salad and chicken and barley no sauce absolute joke for the price

Disgusting cold and no footlong bo salad never order from here again

It was cold the time I got it especially when I live around the corner from it unfortunately can’t walk too far

Gave me a meat seat sub instead of vegan. Called to tell them and they told me i was wrong. Did nothing to help

The subway were so fresh and tasty

Wrong order given and they won’t answer their phones

Excellent service great quality food definitely order again thank you

Food never came, when I rang restaurant their reply was "it's not our problem once it leaves us"

Ordered a veggie subway, they sent a sandwich with ONLY crispy onions and sauce and then of course they don’t answer their phone. Total joke of an establishment 👍🏻

Gave me bread and sauce put none of the fillings in the sandwich

Food was ice cold wasnt toasted no cheese on subs

didnt ask for jalapenos on nachos.

This is the 4th the sent me wrong order

i paid for a drink and didnt get one.

Told them what not to send they send it anyway

Incomplete order but what was delivered was still good

Excellent quality service amazing food

Wrong order and no answer from restaurant

Quickest and nicest subway yet, first time ordering from Whitehouse, all the other subways in the town take nearly 2 hours for deliverys for a sandwich and are always cold, food was here in 20mins and piping hot.. leful

I had placed the order to the wrong address which i understand is my fault, it went to my mums house instead but she sent it away as she never ordered it. Subway first said that they rang the driver and he would get in touch with me then the second time they said have no way of contacting the driver. The driver marked it as delivered even though it wasn’t so now I have paid for food and it hasn’t been delivered to either address. There was also no option to call just eat to let you know of this problem so thats why I’m telling you through this.

Paid for crisps and was none in the delivery bag, red onion in my sub when I didn't order it, disappointed.

Order was completely wrong! Both sandwiches wrong.

The wedges I got were barley cooked so soft and not crunchy one bit