Subway in Lincoln

Been waiting over 30 minutes for an order, for a courier to be at the store to then just get cancelled randomly and takeaway orders turned off. No phones have been reachable in all this time. Terrible service.

Standard subway. Not sure why subways in Lincoln is so much slower than N America? Always a decent sized queue

Biggest seating area branch of lincoln.

Just went into Subway (Wragby Rd). It’s 19:30, they shut at 20:00. All the chairs were up on the tables & a member of staff was sweeping up. We were told it was take away only, which I was fine with. I then ordered two hot drinks and was told the machine was on its cleaning cycle for closing so no hot drinks available. Maybe cover the hot drinks menu over if they’re not available past a certain time. Really disappointed

Great food enjoy it nice staff only negative part is the waiting ...

Had the chicken and bacon sub melt and a footlong cookie with a white coffee ☕️ 😋 All good 👍

Great place always have a good experience. Kind friendly staff and never have to queue for more than a few minutes at peak times.

Yummy sandwiches, but some of the staff wasn't very kind.

Decent Subway in Lincoln. Lots of parking in adjoining Tesco car park.

Good food fast and safe service. A lot cleaner this time.

The lady at the till was so idiot don't know how to behave with other doing discrimination because I am from India her name was paula or pella what ever it is her rude behaviour force to me to complaint

Girls serving were very polite and took time to explain the ingredients etc. Tables cleaned Will call again

Good subway nice staff food always good, and hot

Food was nice, but very expensive

The team at this Subway are fantastic. They are so friendly. I only score the atmosphere lower because its a Subway, not the Ritz... you know what I mean.

Will never go again and will advise others

Very disappointed with the new menu, Place was dead, probably due to the new menu. Won't be going back anytime soon

Really enjoyed the sub. I had chicken tikka, and it was delicious. Can't say how much it cost as I didn't pay.

This subway is quite good. We have visited a few times and it's always good food and nice staff. Plenty of options to choose from.

Staff were friendly, I found Tom to be really helpful and a real positive attitude. However please bring back the spicy cheese 😉

I ordered a plant based salad from Subway (Wragby Road) Lincoln on Friday 16th June on the subway app. I got home to eat my lunch and half way through eating realised there had been a huge error and I had been served real steak. I have not eaten meat for over 20 years. Beyond upset and disgusted, I emailed subway generic email address and the following day the franchise “manager” Matt replied, asking for receipt proof of order. No apology. I suggested this could have been so much more serious if it had been an allergy consequence. He asked for my number to ring to discuss. No phone call ever received. No answer to further emails. No acknowledgment of error. No apology!! I asked about perhaps staff being reminded of protocols, checking basics like a receipt order, stressing this could have been really serious and they need to get this stuff right. No replies again. Such a lack of customer care. Franchise owner seemingly doesn’t bother with the basics of courtesy and replying to complaints. I don’t want a freebie or compensation but an admittance and simple apology is the least one assumes subway would be able to manage! Ignoring all emails and communication. Who knows what else they aren’t checking and getting right?! If this was a dairy allergy, nut allergy etc this could have killed someone. This “just” being my lifestyle choice is not good enough that Subway have not dealt with the matter at all.

Very many years since I'd been to a Subway. I was not disappointed....very friendly staff, very clean surroundings and the food was just as I remembered....delish!

Excellent. Well-staffed, fast and with parking outside.

Always forget items which is annoying

Good choice of food and clean and friendly

Excellent meatball sandwich with friendly and efficient customer service 😋😋😋

Tall dark haired lady was absolutely lovely, made my sandwich so nice and a generally cool person. Would come back just for her!

Ran out of meatballs but still a friendly service

Got there literally 2 mins before closing and they were still cheery Got exactly what we wanted despite it being closing time there was no we don't have that they were very proffessional and I will definitely be using them all the time now

Well hasn't subway gone down hill. We arrived on the road side and entered through that door and was told rudely to use the other door as that was for user eats pick up. Then as there was no customers in there we was then hurried up and the staff very impatient. Also having a child with learning disabilities they was very impatient with him too. On asking if they die a tikka child's meal they said no but wouldn't change a simple chicken to a tikka on request. The staff here have no interest in the customers needs. The drinks machine was also out of fizz and again they felt inconvenienced for having to sort this out. This store was also very dirty food on the floor noone seemed to be bother about cleaning considering no customers at ti's time.with 3 members of staff 1 could have sweeped up and cleaned table. The price for a drink and sandwich for 5 people bag of crisps and a few cookies came to £31 . Very expensive. Oh wow and the toilet is disgusting

Ignored when walked in had to wait 5 mins before even acknowledged salad was not very fresh

Good location, lots of car parking available. Staff always friendly, and they don’t hold back on the fillings like some outlets do.

Ist time our family has tried a Subway, loved it. Will be back

Excellent service, team very helpful.

Very covid friendly lots of great offers

Lovely staff good quality food and a good amount of filling 👌

Excellent quality and friendly sandwich artist

Love our local subway! Always well mannered and polite.

No breakfast or hot drinks which was a disappointment as I went there for breakfast and wanted a cup of coffee, but otherwise it's fine!

Subway is always subway... Good food best choice and healthier than other fast food...

Staff terible, girls not wearing masks, and absolutely don't know how to speak with customer, never back again

Great service, but they could do to make it clearer that 4 of their 5 doors are not for use by customers.

Always polite and friendly in this Subway. The subs are always fresh & tasty, can highly recommend

Typical Subway. Clean with helpful staff and fresh products

Can be good depending on what staff are on. Last experience wasn't brilliant.

Good sandwich great deals free food

Staff very nice, building was very clean, keeping to the covid regs, the let down as my tuna on a 9 grain foot long, toasted, was cold inside. Rainbow cookie was rainbow less.

No problem with the food , some of the staff very grumpy an rude

Fast food and actually quite nice. Will come again.

Always fresh and good food. Staff are friendly and attentive to your needs.

Really good,clean and tidy store and very helpful friendly staff members. The range of sandwiches/salads is always good and freshly made. Makes a refreshing change from other fast food outlets.

Bit expensive for the quality of the food

Nice and relaxed with good food and drink!

Bagnin just left a pile of sweeping on floor and cleaning equipment about but food amazing

Love the Italian subway with tuna, salad and the jalapenos.

Good service. Lovely chicken and bacon melt

Staff are always friendly and welcoming, the waiting is never long and the food is always high quality!

Food good, service friendly& polite, rest room could do with a good clean.

Staff very friendly, food tastes fresh & clean eating area.

Food and service very good. Toilet could do with a good clean , not a good thing to see in a food environment.

The whole place feels and looks very grubby. The lighting is awful, the place looks permanently closed.

I never understand the concept of subway.. but whenever i go, i have a good time

Never used subway before but will in future

Management have cut staffing levels, not staffs fault, but quality has dropped

Nice food whenever i have been, very clean and staff are friendly :)

This is a really friendly Subway. Try to cover all your sub needs. Coffee good. Toilets clean

Good value meal and nice seroundings

Good food, consistent portion/freshness etc... Lovely clean restaurant however some of the staff are very very rude

We visited here today to get a gluten free sandwich. Every other subway store I have visited follow the GF Preparation process and I’ve never had any troubles before. In this store all 4 of the staff that were serving didn’t have a clue, multiple staff picked my gluten free bread up after touching normal gluten containing bread without changing their gloves, the first one was burnt too. I mentioned to the lady on the till that it wasn’t being prepared correctly and it’s serious as it could make me ill. The lady who was called Beth didn’t say sorry nor did she make the sandwich as per proper process after I said something. In fact as we paid she was smirking at the situation and I was made to feel like I was being difficult when in actual fact they were not doing their jobs properly. I am very disappointed that no one seemed to take this seriously, people can get seriously ill from gluten contamination. Subway should be ashamed that they employ staff like this who are not trained correctly or more than likely just don’t give a crap about their jobs there! IF YOU HAVE ANY GLUTEN INTOLERANCE STAY AWAY FROM HERE.

Treated my partner horrifically. She’s Celiac and therefore has very specific dietary requirements, yet when she ordered the gluten free sandwich she watched as staff passed the sandwich around alongside other regular sandwiches (cross contamination) and also prepared the sandwich in an incorrect manner. When telling the manager (Beth) she received no apology and Beth also had the nerve to smirk and laugh at her when we were paying. Extremely unprofessional and poor service and we won’t be buying from this subway again.

Went to subway today and brought a salad bowl to find a hair in it! 🤮 I went to tell the staff for them to say they are sorry and did I want another one I said no thankyou no after that. I then had to ring up to be offered a refund.

Friendly, speedy service! Tasty food!

Fairly good. Meets the average Subway standards.

One of the best chain restaurants i know of!

Fab subway on Wragby Road. Love the salads

Great for a quick snack on the go, and love how you can always customise your meal to suit you love subway! And great prices too

The server wanted to charge us £2.50 for 2 glasses of tap water. Because we used a paper cup that wasnt allowed to be used for free tap water. Apparently they have a different paper cup for that. Told him where to stick his cup. And gave him 50p. Was going to order a sandwich but the appaling condition of the chopping board stopped us. Black deep scratches full of bacteria on every inch of all the boards. Never will we set foot in there again. Disgusting

Lovely fresh rolls and filling.

I always enjoy the food when I go, but sometimes could be a little cleaner in the seating areas (generally not any one shop in particular)

Food was good I took my friend for lunch who had not been before and she was asking about products staff left her feeling she was a nuisance and got quite grumpy

Food was good, never as good as the pics. The tables were a mess as was the floor.

Spot on as usual and good value

Busy but freindly staff and the hot chicken salad with honey mustard sauce was lovely

Very slow service, was waiting for over 30 minutes for a queue of no more than 10 people. Food was good no complaints on that aspect

It's a subway if you have been in one then you know what to expect. Staff at this one are friendly and it has some big comfortable chairs to sit and eat your food inside. Tables where clean and tidy as was the rest of the place.

Very slow service and the staff need to smile at customers,food is good

Could do with seating being kept cleaner

Good food, sink in the restroom needs attention tap faulty. Other wise good

It is quite variable, depending who is doing the work, as regulars with one guy he now has out breakfast order memorised and does a great job. But big juicy subs always win. The rotisserie chicken is one of the best options. 😂

Always a great choice, about the only place I can find that offers Jalapeños and I'm such a Chillihead!!

Food was what I expected from a subway. Tables were clean. Staff were polite and helpful although I do think they could be more attentive to their customers rather than discussing personal issues in front of them. Coffee was lovely and hot. All in all I will go back as the food was prepared properly and hygienically. Michael 🤓

Great fresh subs exactly how you want.

Super value and new Christmas sub is very good

Wasn't impressed with the last subway I had.

Very slow moving, spent forever queuing and staff weren't particularly polite either.

A new experience breakfast melt was lovely, but to much choice, couldn't make up my mind

Fab. Slick operation and was very clean

Just not fan of it. But can have it some times.

Fairly standard Subway experience, but does not do national offers such as the cheaper sub of the day and generally is expensive. Tesco's across the carpark gets you a lot more for the money!

Usual standard. You pay for what you get. Had much worse from other places.