Subway in Stockton-on-Tees

Subway is my favourite, and in London, where I live, many of them are still the best, but here, you get halal Subway with turkey rashers, NO THANK YOU!

I recently visited this location and had a disappointing experience. I ordered three foot-long subs, which are now priced at over £10 each. When I tried to place my order at the till, I was told by staff that I had to use the self-service screen instead. I prefer ordering at the till to avoid mistakes, but my request was refused.The ordering process on the screen was frustrating. Unlike other fast-food chains like KFC or McDonald's, ordering a sub is more complicated, and I had specific requirements for my order. I struggled to find the option I wanted and asked for help, but the staff member showed me the wrong item, leading to an incorrect order. When I asked for help again, she responded with a tut and seemed annoyed. After making one of the steak subs, I wasn't allowed to add salad or sauce because it was classified as a hot sub. The staff pointed out that there was a note on the screen in the left corner saying I couldn’t change anything, but it was in small writing and looked more like information about ingredients or nutrition. When I explained this to the staff, she made me feel as if I should have known better, giving me an attitude that made me feel stupid. Being in a rush and distracted with my kids, I didn’t have time to figure out the menu system on the screen. It would have been much simpler to order with staff instead, but that option wasn't available. Being with my family, I didn’t want to create a fuss, so I had to reorder the correct sub. This left me with extra food and costing me more, especially frustrating since the subs are already expensive. To add to that, I wasn’t allowed to change or get a refund for the mistaken order. I mentioned this experience to a friend, and he shared a similar one. He witnessed two other customers walk off after being told they had to use the screen to order. When he asked the staff why orders couldn’t be taken at the till, they responded that it made things easier for them. However, he pointed out that they were losing customers because of this. The staff confirmed that all subs would be ordered this way going forward. Given how expensive subs have become, I expected much better service and a more flexible ordering system. If this is how all locations are going to operate, it’s going to make it difficult for customers like me who prefer to order in a more straightforward way. I hope the restaurant considers making the process clearer and training staff to be more accommodating. Unfortunately I won't be coming back.

Kind staff very pleasant to talk to

Never had a bad experience here and sandwiches are always better than any other Subway in the area. Staff are responsive as well.

Lady wanted to charge me triple.. Then double price at the end I still payed more then I should.. 6 inch pouched egg and cheese toasted sub took over 10 minutes to preapere and it was completely burnt and rock hard when I showed it to the lady she asked me if it's burnt... no refund was offered.. I understand someone is completely new to the job but shouldn't be left to work unsupervised if its not fully trained and confident.

R U KIDDING ME!! Quality food Quality service 10/10. All the staff are fantastic but I must admit my sub was extra special when Rav was on. 👌👌👌👍☺️ Update, If you are using any other subway, I'm sorry but your missing out. The staff are great and the amount of filling in the subs blows everywhere else away. This is the sixth subway I've used and it's so different it's like night and day, I only wish I could give more stars. CRAZY GOOD!! 12/10. UNBEATABLE FOR VALUE AND SERVICE 💯👍 Update. SOMEBODY CLOSE THIS PLACE DOWN IMMEDIATELY!! Food this good with this much filling should be illegal. ABSOLUTELY GORGEOUS 🥰 and I received a free gift. There isn't enough stars to give an accurate grading and definitely not one to grade Rez. 👌

I used to love subway. Today I went in for a sallad. In the app it said I had 700+ points to spend. I wanted to use 500 of those for a sallad. Well the sallad was a joke! I got a bit in the bottom of the box. I got a bmt sallad. I've had sallad before from subway but another one then this but I'm very disappointed. Oh, they said my points was not valid so o paid over £5 for this.

Very tasty, filled the spot! 10/10

Stephen & Rez have been absolutely amazing .... helpful very kind and patient to my friend and I as customers...thank youxx Food was great xx

Very slow service, nothing special.

Went to subway at 8pm weds 16th feb. Was greeted by 2 really helpful lads. Nothing was too much trouble even helped me with my indecisiveness. I had a bad day and actually walked out laughing. These 2 were fab and I will always stop here from now on cause a lot of other places I go to the staff are not friendly. These 2 employees are great examples of what good customer service looks like. I run customer service contact centres and these 2 would get a top mark from me 😁👍

Good. Could do with more trained staff, for quicker service.

Actually super expensive compared to the subway at Hardwick shops

I always find great customer service from this Subway, was just wondering why the lady serving wore a mask - under her chin. I would've preferred if she wore it meaningfully.

Every time I decide to go there there cleaning the oven I swear they just do it at random times

Staff there today very friendly, food was great

Good food made fresh for you. Staff always helpful and friendly.

Called for a lunch here today on my way home , ordered the grilled chicken light sub, are now unwell in bed with severe stomach cramps on a Saturday evening after chicken was not cooked properly! Eat here at you peril.

One of the few actual 247 shops in England. A BP petrol station with Spar, Subway and a Costa Coffee machine. The Spar prices are a lot higher as is typical with a petrol station but there are some offers. Subway is halal and they also serve fresh coffee, hot chocolate, etc. Then you have the Costa Coffee machine if you prefer their products. It's a nice busy store and always a good safety net if you get caught out late without any of the basic provisions (e.g. milk, bread, dairy, etc). Even after 11pm on a weekend I still run short on items sometimes. So this is where to go if you do.

Great selection...reasonably priced. Nice staff

Called in tonight for a salad box for tomorrow. The customer service was second to none. The gentleman offered salt and pepper when i said no to sauce. Which has never been asked before! Impressed with the salad box made just how it looks on the posters.

Brilliant ... I called at very short notice for a platter for some surgeons lunch at North Tees . Sorted no fuss . Very impressed . Delightful attitude . Service with a lovely smile as well . Will be back Thank you

Been in this subway a few times served by the new girl Laura she has excellent customer service skills and is really lovely...

Always really fresh food and fairly well made subs. Nice staff too