Street Bites in Coleraine

Called in to place an order to take away. Sat for 40 minutes waiting during which time i watched the girl at the till swinging her ponytail over food, scratching her scalp and nose with her oversized long nail extensions, and then proceed to butter scones without washing her hands or wear gloves. Wiped her hands on her jeans and carried on. Came and told me then after 40 min, that my order hadnt gone through to the kitchen, and when i said to forget it and asked for a refund, she was very rude. Accused me of being rude because i said i hadn't time to wait and said it wasn't her fault i hadn't received my order. Then didn't know how to issue a card refund, and kept me waiting a further 15 minutes while she disappeared into the back of the shop. Awful experience from someone not capable of dealing with customer issues, she was totally unsupported by the manager who stayed in the back. Food handling hygiene needs looked at. Really disappointed as I've used this lovely café before, but on this occasion the service and hygiene was not good at all.

Pros: Exceptionally friendly staff that anticipated our needs and met them. The breakfast was great! And they were willing to let us leave luggage for a few hours after checkout! The town is beautiful, and we enjoyed exploring it in the quiet off-season! Con: We had some issues with one key card, but management sorted them out speedily. The view out our window was the parking lot, because we didn't pay extra for an ocean view. Loved Portrush and this hotel and definitely recommend!

The hotels location is great for someone like me who doesn't drive a short couple of mins walk to shops, food places and the jet centre. Hotel was spotless and the staff where extremely nice id assume nothing would be a hassle for them. Look forward to going back again and again

I come to castlerock several times through out the year for a weekend break. This takeaway is always our first meal. The service is fantastic and the food is gorgeous, portion size is just right. We have always recommended it to friends and family coming down. Keep up the good work and see you in September!

Love it here....always good consistent chinese food for an extremely fair price!!