Based on 1.045 opinions finded in 1 websites
Based on 1.045 opinions finded in 1 websites
Nº 116 in 228 in Coleraine
Opinions
It must have once been a good hotel, but not currently. Old, dirty, moldy rooms with walls so thin that you can hear everything that happens in the next room. One of the weakest and most uninteresting breakfasts I've ever encountered in my life. If you can avoid it, don't stay at this hotel
Luís Romão . 2024-09-25
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Nice hotel, friendly staff and easy to get to many places. Would stay again. Ladies bring a hairdryer as the one in the room has a sensor and will shut off. Rooms are clean but not up to date. So have conversion plugs if you need usb to charge your phone/s.
Craig Hauger . 2024-08-23
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The world traveler here. Most of the service businesses are based on employees. How they can be good or not. Even the room isn’t clean perfectly, if employees sincerely help, I feel I’d like to use the same place. Humans decide our stay. ROOM was clean!! The receptionist was amazing. Knowledgeable, willing help/ accommodate guests’ needs, positive. Parking, it’s street parking, in Aug, Monday stay, around 6pm, we still saw few or more empty spots right in front of the hotel. Very good rated restaurants, pubs in walking distance. Highly recommended.
Being Honest . 2024-08-13
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Great location, clean and friendly staff
Julie Kitt . 2024-08-13
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Located center of the town. Sea view. Breakfast is good. Room is spacious.
He Wei . 2024-07-14
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Friendly staff but bad experience. The food was warmed up and it didn’t taste good. Quite expensive compared to the quality.
Paola Bertoni . 2024-05-18
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Right on the water two blocks from town. Great view of the sea, close to restaurants and entertainment. Definitely recommend!
Andrew French . 2024-05-13
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Definitely a 3-star hotel in need of some TLC. The property is tired, as are the staff I suspect. Parking of vehicles is pot-luck.
gilmoretj (Tracy-G) . 2024-05-09
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Portrush is an ideal location from which to explore the north Antrim coast. The hotel is perfectly located in the city center. The room has a slightly older charm, but is spotlessly clean and tidy. The breakfast is rich and the staff is very friendly and helpful. It was a great time!
Matthias Bushmills Racing Team . 2024-05-08
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Chloe was a huge help to us for a last minute, late booking. She also advised us on where we could find food at that hour. Room was nice and comfortable
Kendra Yang . 2024-04-22
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After booking a night away via the website I had to cancel due my mother being admitted to hospital I contacted hotel and asked if it could be cancelled and refund made Now over a week later, I'm still being ignored regarding refund, offered holding payment for 6 months, but with my mother's health I don't know what's happening one day to the next And as a returning customer I thought this would have been sorted But very poor customer service from booking staff and manager I will not be booking any further stays
Tony Rice . 2024-04-17
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Immaculate, friendly staff, the bar man is lovely,he makes excellent Strawberry daiquiris so yummy,,,
margaret crawford . 2024-04-07
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The staff are amazing. Friendly extremely helpful. Great location.
Deirdre Mohan . 2024-03-25
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Very tired and run-down. Loose fittings, threadbare carpet and furnishings. Staff are very helpful and friendly.
Tom Tum . 2024-03-22
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Beautiful place, many walking trails
Sandra Auzina . 2024-03-02
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Just back from the hotel and will absolutely go back 😬 it's a bit tired but absolutely spotless and the staff were brilliant especially Ross 😁 and the breakfast was great 😃 the views were stunning ☺️ I would highly recommend and can't wait to go back 😀
Tanya Loughran . 2024-02-29
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Fantastic view, rooms dated but spot on for the money 💰
Trevor McKee . 2024-02-13
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Nice hotel friendly staff, only downside could not get lunch or dinner. However, plenty of places to eat around the hotel
Elaine Hannigan . 2024-02-13
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Dated. Correct. Quality/ price is good. Can't complain
Pablo Torres . 2024-02-12
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22 Opinions
I come to castlerock several times through out the year for a weekend break. This takeaway is always our first meal. The service is fantastic and the food is gorgeous, portion size is just right. We have always recommended it to friends and family coming down. Keep up the good work and see you in September!
195 Opinions
Great hotel, handy location, reasonable price, friendly staff, comfortable bed, super breakfast, we couldn’t ask for anything more!
5 Opinions
Called in to place an order to take away. Sat for 40 minutes waiting during which time i watched the girl at the till swinging her ponytail over food, scratching her scalp and nose with her oversized long nail extensions, and then proceed to butter scones without washing her hands or wear gloves. Wiped her hands on her jeans and carried on. Came and told me then after 40 min, that my order hadnt gone through to the kitchen, and when i said to forget it and asked for a refund, she was very rude. Accused me of being rude because i said i hadn't time to wait and said it wasn't her fault i hadn't received my order. Then didn't know how to issue a card refund, and kept me waiting a further 15 minutes while she disappeared into the back of the shop. Awful experience from someone not capable of dealing with customer issues, she was totally unsupported by the manager who stayed in the back. Food handling hygiene needs looked at. Really disappointed as I've used this lovely café before, but on this occasion the service and hygiene was not good at all.