Starbucks in Colchester

It's definitely improved in the last 6 months, but I'm not surprised the company has seen a drop in revenue

Staff are always rude, Travis especially we will be raising this with Starbucks corporate

Finding coffee shop prices have gone up in recent times but that applies to all brands. However this Starbucks is great for an occasional treat and dog friendly

I have just been dismayed but the service I received in your Colcheter Western approach branch. (47473) I wanted to buy a gift card for my brother birthday. Firstly, they did not have any happy birthday gift cards. Inconvenient, but we work round it. Secondly, I asked the server specifically if it came in a holder before I paid for the gift. To which he replied yes. (Server called Alex) He then proceeded to put the gift card (no larger than 10cm by 10cm) into a big paper bag, no holder, nothing, just a small gift in a massive bag. This is not what I asked for and looks ridiculous when I’m trying to give this as a gift. Yes, I can slide the gift card into the birthday card itself but I would of thought being a massive company that you are; you would have a better process for selling and presenting gift cards to customers. Not impressed at all at the service and/or the presentation of the product I have paid for after being misinformed prior to payment.

I have never met so many rude, obnoxious unhelpful staff all in one place. The man that served us was a 10/10 for ruining your day.

I ordered here today and Tillie made my order. if i could give her 10 stars i would. she had such an amazing attitude and i’ve never had a drink made just like this. i need her to make my drink everytime !

I came in the drive through yesterday it was super rushed and I was parked as soon as I got to the window, I ordered an iced caramel latte, the person on the window seemed stressed. I always come through and in the store too, I don’t see Danny anymore (whom I guess was the manager) he always seemed lovely and connected with everyone. I don’t get that vibe anymore, I feel like there’s been a change. I hope this store gets back to what it used to be. This was my go to Starbucks as it’s an ideal place for me to stop at, but due to today’s experience I don’t always want to get parked up, I enjoy a chat at the window.

always busy....Pretty standard Starbucks. Plenty of parking...

Great iced coffee. Lovely store. Parking close by.

This starbucks is clean, has hard working staff and a disabled toilet. BUT they have gone cashless, which is a shame, so not as accessible.

Went for early coffee and snack. Clean, cool, and not to busy

Cold and music to loud, it seems they want to get rid of people as soon as they pay!

Good old Starbucks, clean fast service and a nice cup of coffee.

Hard, noisy, cold, rushed, like a school canteen. Not somewhere you’d want to stay a while and chat over coffee.

This is where my true rejuvenation begins every day. Customer service here is impeccable 👌

Went in a few months back. The atmosphere was lovely and the iced Americano I got was delicious but the staff seemed rather unwelcoming and judgemental. I tried to be as nice as possible, I didn't kick up a fuss or argue. Overall, not the worst experience but definitely far from the best. The service wasn't that quick, but I can completely understand. It was fairly busy at the time. I will still remember my experience for the attitude I was given. It wasn't just one member of staff, it was everyone I interacted with. I do not wish to complain and I am in no way angry or anything, but I hope the feedback I offer can be of some help.

Lovely staff as always! I'm very picky with the way my tea is made but they are normally very accommodating if I want more hot oat milk. I can't give five stars because they got rid of my favourite food the chocolate chunk shortbread so now I only buy tea from Starbucks. I also need them to start selling the teavana earl grey tea in stores or online because it has a touch of lavender in it which just makes it taste so good. I can't give five stars to atmosphere because I never sit in, I stop on my way into deep Essex but it is my favourite Starbucks to stop at on my journey. Also the new shopping area with m&s food, B & Q, and more shops just made it even better to stop for Starbucks and shop.

Some staff cannot make a good mocha never the same

I had the Croissants , lemon and poppyseed muffin, which I liked.

Clare was awesome very friendly

Really fancied a nice cup of coffee so I drove 5 miles only to find out they had run out of filter coffee. Staff were not apologetic. Completely wasted journey.

Staff are super lovely! I was served by Claire who made really lovely small talk with myself and my little sister and was super helpful with the app which I’m useless at. Tilly made our drink for us which was perfect! Exactly as ordered and super speedy. When they heard it was my little sister birthday they really when above and beyond to make her feel special writing on her cup and give her a free chocolate coin :-) super happy girl! Thank you both!

Great but don't serve decaffeinated tea, like costa

Good coffee but expensive, furnishings looking tired.

We went into the coffee shop last weekend and ordered coffee, we were then spoken to abruptly and said no cash haven’t you read the sign, I thought this was quite rude. We then tried again this week but went through the drive through instead … we ordered our coffee but when we got to the window to pay there was chaos going on around the till area, we were then asked what coffee we had ordered, So I told the man we had a Chai latte and a caramel latte, He then told us we had paid for somebody else’s coffee and they would need to refund us, I wasn’t happy but okay, and they said it will take two days to refund me meaning I was paying twice for my coffee for the next two days, We were told to park along the side of the building, and the coffees were brought out within five minutes, Upon receiving a coffee, they both tasted awful, and we threw them away and drove off! I must say we will never visit Colchester Starbucks again 0 out of 10 as far as I’m concerned. Lee Williams

This has amazing customer service and attention to detail, went in with a food allergy and they went above and beyond to help prevent any contamination of my drinks. Excellent work guys! You are setting the standard.

Very friendly helpful staff, especially Damo. Large, roomy, nice atmosphere. Excellent coffee as always in Starbucks

The first coffee I had was cold , they replaced this straight away. The food we all had was nice . The spiced chicken wrap I enjoyed. Having the drive through window and door open on the other side creates a through draught. You need to wrap up warm in the winter months . It might have been warmer to sit outside. Staff do their best .

Inside is not the best and location isn't perfect yet but the drive in is generally efficient

Not much atmosphere but did the job! Coffee and comfort stop.

Took over ten minutes to receive our drinks and is wasn't that busy.

Visited this store yesterday. 7 members of staff behind counter and only one person making coffee...after a very long wait, my coffees that were to drink in were slammed on the counter. I asked if they were mine and said they were to have in (they were in takeaway cups) and the girl glared at me shrugged at turned away. I get they were busy but where is the customer service. Plus after that the cups were half full and the worst coffee I have tasted in a long while!!! Won't be going back..rude staff long wait awful coffee, dirty environment

another starbucks without Vegan Cream , disappointing 😐

So slow to get a cup of iced syrupy milk. They are out of stock of many items which is so poor for a services business. Lots of people behind the counter standing around doing nothing and I had to wait 15 minutes to get a single iced drink while paying through the nose for too. Never going back there again!!

Unfortunately the drive-thru is getting worse. Average is a 30 minute wait, today I’ve been here for well over an hour. No apologies, don’t listen to drinks orders effectively. They think extra shot of coffee equals extra hot. Not sure if employees have learning disabilities, in which more training is required. Tired of being told that orders in store come first. The drive thru is for people who don’t have time to go in. People these days just operate differently I guess.

Always get pumpkin spiced latte with cream on top. Recommend it.

Such a lovely Starbucks, staff are so friendly. And I love that it's a dog friendly Starbucks 🐶❤️🐶

Lol- £1.20 for a small cube of cake!

Visit daily to order a matcha, staff seem to work continuously and are extremely polite. This evening 21/9/23 ordered the usual 2 hot Matcha lattes with coconut milk via drive thru. Server with various colours in her hair, polite. A Lady (from Manchester) who was making drinks had a mishap with one of the machines and steam was dispersed into the store, maybe distracted her from concentration and this may have caused the outcome. Drove home with our hot drinks, daughter tasted hers and said it tastes like Oat Milk, mine was fine. Test hers, it certainly wasn’t coconut milk, it’s the 2nd mistake in a couple of weeks. Immediately telephoned the store and made them aware of their mistake and informed them of my daughter’s allergies, manager who informed me of her name (Pam Watson Smith) stated I should have informed them of any allergies, I pointed out that we ordered 2 hot matcha lattes with coconut milk why would I need to inform them of anything else. 2 ingredients into a cup, WE already know the ingredients. Pam Watson Smith offered a free drink for the mishap. WHAT’S FREE? I didn’t receive the drink I paid for… Still @ £9.90 per day, literally 7 days a week. It’s not the mistake that has deterred us from spending the money, it was Pam’s customer service skills. BUT THEY WON’T CARE!

Paid £4.13 for a grande cappuccino. More expensive than London, kinda crazy. Friendly service though and clean and tidy inside

Great place for a coffee and a treat

Really friendly staff. We were served by a young lady who apologised because she was new and wanted someone to check she'd done everything correctly. She'd got our order spot on. The almond croissant was really fresh, and the peach iced tea very refreshing. It was rather noisy, due to there being high ceilings and wooden flooring, the customer area was very clean which was excellent. A very pleasant visit.

Always pleasant staff. Clean and tidy.

It's away from the main shopping areas so quieter than most for sitting or drive through which is great and their main source of customers.

Really nice Starbucks, staff are always friendly

Didn't have food but had my usual coffee with enough room to get around and enjoy a chat with my friends 😊

Great coffee as expected, good and quick service, and plenty of seating options.

I have ordered a regular cappuccino and an iced brown sugar espresso with milk. Both tasted awful. Cannot fault the service though. The person who served me was friendly and polite.

Just to say a massive thank you to the really kind barista on shift this morning who was so kind to me, as I sat crying in the car this morning. Had just had some sad news, and was trying hard to keep it together but just couldn’t and her kindness was so so appreciated. I hope she gets this message of thanks. She was so so lovely. It’s people like her who have no idea, but their gentle kind ways keep the world turning and people afloat more than they know.

Best extra dry cappuccino and great service.Shame about choc cookie,could have been abit fresher..

The lady who served me Gemma (bit alternative looking) was amazing. She made sure I had everything I need, was keeping the place clean and gave me the most delicious coffee my taste buds were scintillated. Will defo return again in the future.

Was served by a wonderful team member, I wasn't sure what I wanted so I asked them to surprise me! The strawberry sunrise was delightful!

Had a amazing coffee and sandwich hare today amazing staff

Standard Starbucks, friendly staff and drink was good, dog liked the pupachino

This must be the only Starbucks in the country that literally never has promotion drinks available. 5-6 times I've been here to grab a promotion coffee and low and behold ' sorry not available' signs plastered over most of the menu. Embarrassing- if your selling out fast it means you need to order more ??? Disappointing place.

Love starbucks. For this branch the coffee was good, service could do with improvement and the biggest criticism was the lack of tables being cleared and cleaned up, so imo a potential hygiene risk. Hence 3 stars.

I went through the drive-thru and ordered a chocolate cream Frappuccino but when I drove off the drink tasted like coffee for some reason, I’m sure just an honest mistake. But when we went round again to politely tell them about the issue the person who made the drink barked “well there’s no coffee in it I’m the one who made it, but I’ll remake it anyway” seems over the top for something so simple. Remade drink also still tasted incorrect so I will be reluctant to return to this branch.

Had an awful coffee, I took it back to say that I thought they used the wrong syrup by accident, I was very polite but the girl was so uninterested, to the point of being rude. She remade it reluctantly but it tasted the same, I realised it must have been the amount of syrup in it. It tasted disgusting, of pure sugar, no coffee flavour at all but with the attitude from the staff before, I just left it and didn’t drink much of it. When you pay between £4-£5 you expect to have a decent drinkable coffee. I can see why there are other negative reviews.

Just popped in to get a quick coffee and the drive through was over 6 cars long. Inside staff were pleasant and took my order, but worst Starbucks I have ever had. Tasted like they watered Down the drizzle and burned the beans asked for skinny but pretty sure was full fat. If I didn't have an appointment I'd of asked for a remake probably just to be disappointed again.

Great service, impeccable standards and of course awesome coffee ☕️

Very disappointed when I visited this week, wanted to cheer my daughter up with a coffee after doctors appointment, but the staff were rude and unhelpful and the place looked like a bomb had gone off as staff had not cleared up. Unimpressed won't be going back again, anytime soon!!!

Won’t be going again. The business doesn’t want my money 💁🏻‍♀️ Always preferred Starbucks over anything, however won’r be supporting the cashless agenda!

Ordered a couple of sandwiches and two of the new oat and honey lattes. Sandwiches came out and sat on the side for 10 minutes before someone even decided to say my name for them to be collected. I didn't collect them before, as I thought these were for someone else, due to there being a large queue of waiting people in front of me. When the coffees came out, they looked like bubble baths, I don't think the baristas know how to steam oat milk, as this does not happen if oat milk is steamed properly. One of the coffees did not even have the said honey and hazelnut syrup in it, and had to go back to the staff for this to be rectified, no real apology given just an "oh right OK". Cup was taken away and pumped said syrup and handed back. Honestly, I'm shocked that Starbucks isn't sued for false advertising...as my coffee looked nothing like what was on the poster behind the till. Don't go here... that's the last time I will be going to chainstore coffee shops. Would give it 0 stars if that was an option.

Very dissapointed, that you cannot pay by cash in this place. And staff won't even have an answer why? Company policy. But why? What about people that come from other countries and exchange money to spend???

Charging for drinks seems arbitrary - charged £3.70 for a cappuccino that in other stores costs me £3.35

Food very expensive, tables not cleared. toilets were filthy, this was 11am.

As the name suggests. Starbucks doing Starbucks

Thank you to the really kind member of staff working tonight. She was really thoughtful and went beyond her duty. It's good to know there are kind people in the world. Thankyou. You made my day.

SHOCKING. Went through the drive through, my other half was ordering a drink but wasn’t sure what it was called so turned his head to me so I could tell him. The man behind the drive through was more than rude having ago at us because he was turning his head as he ‘couldn’t hear him’. Got to the paying part and he refused to give us our order. Went into the building to re-order my drink and specifically asked for that rude man to not serve me but yet no one listened and he still began to serve me slapping his hands on the tablet for my order. Not only this … my order was completely wrong! WOULD NOT RECOMMEND. The man was a tall male wearing a hoodrich hat and claims him self as the ‘ manager ‘ then slipped up that he actually wasn’t the manager. So they also lie! Don’t even want to give this a 1 star rating as it’s not worth any ratings.

Very nice but unfortunately had run out of Egg nog, had to find another Starbucks.

Erin is great, 10/10. Gemma is a bit of me Maia makes good drink

Amazing, great coffee, great strawberries and cream frappucino, staff always polite and helpful and they take Blue light card.... bingo!

I use this drive-thru most mornings on my way to work. Staff are always cheerful, even at 0600 👍 tambs ap.

Pleasant staff. Even if you would like to sit in, it feels an impersonal fast food experience. My 3 year old noticed cups on the table and asked why they’d left them there. She’s just been to put them in the bin bless her

Lovely as normal, but they were all out of the Pumpkin spice drinks!

Cakes looked nice but there were flies in the glass case enjoying themselves.

Great starbucks Helpful and friendly staff

new outlet near sainsburys very airy, good drive through option

I reviewed 2 years ago and gave this place the thumbs up.. now its a place I advise you avoid.. a clean table is a rare thing, you wait ages for your coffee and when you get your latte half the cup is foam.... this place needs a wake up call and a manger that can get things into shape...

Haven't been in for a while and now i remember why dirty tables super long wait for what you have ordered not to mention your drinks not being made together so by the time you get the rest of your order the first part is luke warm and a partial cup of coffee and rather than what you actually ordered. All in all had it not have been 6.30pm when we came to get coffee we would have gone to Costa but unfortunately they shut at 7pm and we wanted more than 30 minutes to sit down together. This place needs a manager that can make it what it should be so that people can have the experience they deserve and have paid for.

Eventhough the shop was extremely busy the staff were still friendly and didn't keep people waiting too long

Lovely facilities, lovely coffee and dog friendly

Orders beyond burger and a bottle of water, only the water came with a note saying they didn't have rhe burger I wanted but still charged me £12 .00 and won't refund money . Will not be using you again!!!!!!

Standard Starbucks stuff but I do find the staff really uninterested here.

This was a nice Starbucks a year or so ago, and was 5 stars from me. Recent visit was not great. Seating is a muddle, and like the waiting area at Argos. Staff are busy, and don't look to happy about it... And it smelled like old chip oil? No idea why. That said, drinks were all nice. Maybe just drive through and avoid sitting in next time

Lovely, clean and food and drinks were delicious and substantial!

Always poor! Kids like it! Dirty tables and floor etc. Coffee warm, sit in and get paper cups! Expensive when you compare to other places! Easy parking only bonus.

Very slow! May be quicker driving to another!

I visited Starbucks at Colchester yesterday to get a ‘quick’ coffee but unfortunately this took over half an hour, I don’t know if the there were staffing issues but there looked to be enough people in sight to be able to cope with normal demand but it was very painful and I left saying I will never go back especially paying the extortionate price of 3.57 for 1 cup of coffee! I left feeling very frustrated and in turn made my family late for a day out. There was a very Un-genuine apology when I finally got the drink as if there was no issue with the fact so many people had waiting around so long for the most simple of orders. Very very surprised and disappointed with this Starbucks branch. I’m not usually one to complain nor write reviews but felt this was just unacceptable.

Ordered 2 white mochas, ended up with 2 cups of hot milk.

Was nice enough. Got a bit confused over the amount of staff there and how long it took to be served, as there seemed to be staff not particularly doing anything but we still stood there waiting to be served, but once we were served drinks were made quickly enough and were delicious.

Great friendly people, quick service, take some time out & grab yourself a coffee & just chill in the outside seating area ☕👍😀

Probably the slowest drive thru I’ve ever been too.

Mediocre experience at this Starbucks. It feels like empty and cold like a shell, which isnt usual for Starbucks. There wasn't a queue inside and we sat inside, however it seemed they were busy with the drive-thru. Unfortunately this meant the inside was a bit deflected. Both bins were over flowing with rubbish, which was then being left on the tables close to them. Tables hadn't been wiped and the toilets left a lot to be desired. We had to ask for more syrup in a ice chai latte as it was essentially just a cup if oat milk, and our caramel latte didn't have any caramel sauce in like it usually does. Also they did not have the biggest selection or stock of snacks. For a regular Starbucks going, I would not go back to this store.

I have been waiting in store to place my order for 16 mins now one other person in front of me only 3 people sitting at tables the store is empty drive thru has 5 cars tables need a clean 5 members of staff behind the counter and no one has offered any explanation as to why we are not being served But I know all about their social lives and someone lies I got caught out on Snapchat 😂 I should’ve just walked through the drive-through it will be quicker

Friendly staff, ordered 2 drinks. They made 1. When I queried, they didn't hear properly and only charged for one so got 2nd free.

Too expensive for me, 7 quid for a coffee and a hot chocolate..... ok as a treat every now and then

Puts other branches to shame. I didn’t realise how much Starbucks could vary until visiting this drive through regularly upon moving into the area. The staff are extremely diligent, polite and well mannered above and beyond the experience I’ve had at 99% of other Starbucks establishments. The drive-thru queue can run slowly, but this is only because the staff correctly manage their workload as to not get overwhelmed and sacrifice on quality of service. I’ve been to far too many Starbucks drive-thru’s where the staff are trying to juggle in store and drive-thru orders which results in them not listening to your order and poorly making your drink (which is more common than you’d think). The staff here always make the drinks exactly how they are supposed to - no badly made (or unmixed) drinks, or messy cups spilling all over your car. To top it all off the staff are always polite and courteous. They should use this place as a training ground for other branches….

Nice Starbucks but pretty slow, seem to prioritise the drive thru orders. Waited 8 minutes for an iced latte.

Always a pleasure here. The staff are brilliant.