Costa Coffee in Colchester

Bacon roll freezing, hardly any bacon in it. Drink spilled in bag. Over an hour for delivery started at 10 mins then 30 mins and just kept getting later and it turned up stone cold and wet from my drink spilled. Not oat milk as requested either!

Sat outside on a Beitiful autumn day. Not rushed plenty of people watching to be done.

Quite often seems to be a long wait and use of take away containers for eat it. But staff are pleasant and obviously trying there best food and drink as you would expect from Costa

We just bought biscuits. It looks like a nice place

Always great coffee & a great panini to.

Brilliant nice and clean good coffee

Always great coffee and friendly service

Not so good here when we visited, I think they must have had an exceptionally busy time. There wasn't any gluten-free cakes, the cabinets had hardly anything in them. The Staff were still working hard and there was plenty of clean tables.

My cortado was more like a latte

I popped into Costa for a coffee and catch up with a friend. The staff were friendly and welcoming. It was busy but we managed to find a table inside. The cakes were nice and the atmosphere was calm.

Lovely sitting outside to enjoy one of those frapa thingies.

Just had coffee but I try not to go here anymore because it's so expensive

It's my favourite place for coffee, beats Starbucks any day.

Standard Costa It's gettingg boring now. Needs a revamp on food , design and layout.

Food was the best we have eaten at a Costa recently, service was efficient and the staff friendly. They lost a star for atmosphere but this is more down to other customers not everyone is respectful of others.

Drab and empty. Tollgate going down the tubes, not the fault of costa. Coffee was very weak. Assistant almost filled the cup with hot water and then added the coffee by placing it under the machine. I wouldn't go again...

Toilets had no toilet paper. Tables were full of trays and mess.

Very nice place, drink and food.

Friendly staff and great food. The coffee was delicious

Only delivered my drink and no food at all. Can’t get through on the phone so I’m home, poorly and left with no lunch!

"Totally average coffee at totally premium prices". Dec 2023 Another lack lustre experience at Costa today in Tollgate. Medium latte just tasted of warm milk. No flavour. Took me ages to address this with 4 staff as they steadfastly ignored me. It was re-made, skimmed across the counter at me and again tasted of warm milk. Asked for a refund. No idea why people come to Costa. On the positive side, I got a refund for my warm brown milk.

My friend and I went here for a catchup today and the seats looked disgusting. My friend said she saw flies in there too. Couldn’t complain about food or drinks. The barista and server were very good.

I had a spare couple of hours to spend and thought me and my mum would have Lovely little snacks/meal with some drinks and the drinks and snacks where really nice then when my mum went to the bathroom there was no toilet paper and the rude and Arrogant staff member refused to put some in then proceeded to go to the staff toilet and ignore us so we asked her name and she replied with “none of your business” then she took her name badge off and started to chat about us to her collage who wasn’t listening and was busy actually working . Not sure of the rude girls name but she had long black hair with a full face of makeup on and because of her I will never be returning to this Costa .

Good food hot on arrival hot chocolate was amazing 🤩

Food is good. It's a shame that it's so expensive.

You’d be quicker to go to Kenya and get the beans yourself.

Went to get a coffee and was shocked seeing a barista (Olivia) with a horrible attitude towards me and other clients, I even saw her hitting boxes behind the counter quite violently! A hazard to people. I understand they are understaffed but you can’t be acting in such a way in front of clients. Terrible terrible place.

Great coffee and also are other hot drinks. Their muffins are yummy too

situated in prime position clean premises...clean shop...excellent staff....and very good fod

We have waited 45 mins and still not got our drinks on Sunday afternoon, tables are not even being cleared, inside premises is dirty cobwebs everywhere, this seriously is the worse Costa I have been to

If they had the same batista all the time (a young man with a beard) then I would rate it 5 stars but he seems be the only one that can make a consistently perfect cup of coffee

Beautiful chat and lovely scenery and place perfect.

Food yummy nice biscoff cheesecake and green tea for two clean tidy plenty of space in big retail park during shopping trip in Colchester staff very friendly and polite nice relaxed atmosphere

Would highly recommend there frapp drinks they are amazing.

Ordered at 9:32 and didn’t get delivered until 11:00!

A good Costa Coffee. Generally, drinks have been served quickly. Sometimes it is busy and it isn't as productive as it could be. I recently brought an iced drink here and was given good service and spoke to a lovely woman who served me.

Ordered for 1.30 delivery and it arrive at 1.50 meaning my daughter didn’t have time to eat/drink items on her lunch break

Driver drove past house 10 mins and then was rude on his phone

Great Flat White. Makes me wonder why different Costas aren't consistent? For example Tollgate Costa make a better flat white than Clacton shopping Village and the Coster in Waterglade Park? Love M& S food and excited to see salads.

Over priced, a cup of warm milk pretending to be coffee

Staff are absolutely brilliant, very friendly and extremely polite and just give a great service

I asked for the Victoria sponge cake but this store didn’t have it in stock but instead of clearing it off, Ruby phoned me to ask if there’s something else I would rather have instead. I was very pleased with this customer service

Nice store. Great coffee and cakes.

I didn’t get everything in my prder!!

Absolutely terrible. We ordered a small decaf latte which was a cup of milk, literally. A small cappuccino, which was also a cup fill of weak milky coffee and a cheese and ham toastie which was stale and went straight in the bin. Why say we’re baristas when you can’t even make a cappuccino?! It should be: A cappuccino contains equal parts of espresso, steamed and milk froth. McDonald’s coffee is a 100 times better. We will not be back! Really sh&t!

The girl taking the orders could take the money far quicker than the poor lad trying to make all the coffees. A long queue built up between till and service, but no one with the common sense to see the issue.

I love this place ❤️ great environment

I have been to better Costa, I thought the day I went there the member of staff doing the coffee didn't care. The coffee cup they was using has seen better days and with the dirty cloths on show to the public and using them to clean. Will not rush back.

Very very slowly staff, more than 40 minutes to have your coffee ready.

Drinks delivered on time but food missing

You couldn't even eat the crust if the sandwich. It was rock hard /stale

Food was cold & no straw with the smoothie

Nice selection of different foods

Lovely place to just sit with friends

We love going to Costa, but we find that the one at Waterglade industrial estate dont get their delivery until late and quite often have no food so we travel to the big shopping centre at the common.

Great Costa, really friendly service. Nice outdoor seating area, clean toilets and indoor seating

Lovely polite driver, a credit to the company x

Being more seen than the counterparts ( café Nero, Starbucks ) in shopping centres, malls, high streets, Costa is handy for a break, a refresh after shopping, or a boost for a start in this way. So, Costa is above ranking here at Tollgate because you have no other options in terms of cafes. Please, don't say anything about McDonald's coffee, that's a second hand tea.....imo.

Short staffed and disorganised , drinks were wrong when they came but they did re make them much to the annoyance of the queue behind us

Friendly and helpful staff. Lurrrrvly ☕ 👍

Couldn’t get through to the costa to say I’d put wrong address even though this app suggests that’s what you do. I tried 2 stores (trying to get the correct number from one). No answer at 1. Dead line at the other. We were working outside today on the vaccinations. No buildings nearby. Costa gave us sugar but no stirrers.

George makes the BEST coffee and the hot chocolate also gets top marks.

Absolutely awful, food was missing items, coffee was half full!!!

I ordered a hot chocolate with a flake, but there was no flake, the bacon in the roll was dry and there was no code to scan to add beans to my account. Apart from delivery, which was excellent, I’m very disappointed.

Love this costa staff are nice its always clean and tidy and dont ever wait long to be served or food to be brought over 😀

Delivery on time Food & Drink Errors Ordered bacon got sausage Ordered gingerbread latte got purple one

Portion size was very small in comparison to the price. Very disappointing.

Must be good always a lot of people eating in or out good selection of a foods (snacks) and drinks

Excellent as usual. The billionaires shortbread is to die for. Didn't use any of my rewards on this visit but was asked if I wanted too. Toilets were spotlessly clean.

The drink is half full and not as I ordered.

MISSING A DRINK- just eat won't refund and costa said its out of their hands 🙄.

Alway look forward to a mug of Costa coffee when shopping at Tollgate, we tried their sandwiches for the first time, we were surprised at how fresh and tasty they were. Never had a bad experience in any of the coffee shops.

Not to good! Had to wait ages for eating in then when finally got served there's no spaces to sit as staff had let people who hadn't been served sit first! Plus missed an item of my order. Joke really!

Super quick delivery, the delivery driver was also very friendly.

Great place to meet. Good coffee. A+

It was good. Happy with the service. No real complaints at all.

Excellent thank you, except the text to say it was on its way arrived after the food and drink!

Nice stop off for a coffee while shopping

Always a fresh hot coffee professionally prepared. Gerry (Jerry) has been working with different tops of drinks including pokemon and Mario bros etc. Helpful and friendly

Beautiful service nice and clean food lovely would come again

Late and drinks luke warm as a consequence

Our order was wrong when delivered.

I ordered Tomato Mozrella Panini but they sent croissants, saying we have run out of Panini. But those contain eggs. I am allergic to eggs, so they should have called and asked before making the change. Thankfully, I google and confirmed or I'll have a big problem.

Most clients wearing masks, I think the staff should be encouraged to as well.

Instead of croissant was given a maple syrup plait. Not great when someone doesn’t like it

Drink was made perfectly and was worth the money

Patronizing staff, poor selection no sitting area. Would not recommend l.

The store was operating on take away only, I assume because of lack of staff. There were large queues, no air conditioning and customers were giving up and leaving.

Love a Costa latte and their carrot cake.

Overpriced poor quality too many coffee shops not enough pride

My frappuchino was completely melted, there was no cream on the top and it was supposed to be delivered at 12.45 and didn't arrive till 1.18. complete waste of money

Great place for a coffee, nice and quite early and late in the day

My latte tasted like salt, and the hot chocolate was missing the marshmallow and flake that I paid an extra £1 for so unhappy

Drinks were good but my croissant was burnt

The drinks were ok, however, maybe the staff could be a bit more welcoming. You can still smile even with a mask on!!! Also barking orders at customers as to where to stand is really unnecessary!!

Only a take away but still lovely

Lovely coffee on a chilly day but wish they didn't have to put plastic lids on the drinks, as we all know single use plastics are what causes the environmental problems...

Following lockdown regulations.

Rude member.of staff. Spoke to us in a very aggressive way that we needed stand on the spot outside and became frustrated when we couldn't see it even though it was around the side and she never directed us to it. I became very angry and yes I swore as I walked away, but covid or not I'm still a customer and deserve to be spoke to as one. I'll never drink there again.

Great clean and efficient system in place due to current Covid restrictions. Had to queue for a short while but not long. Staff are friendly, coffee really tasty and a nice atmosphere.