Starbucks in Bolton

We always pop Thursday morning g before school for a coffee and breakfast. The two ladies are usually welcoming even if we arrive 5 minutes before 8. Today we went and the door were locked at 2 minutes to 8. I asked if they were open and two different members of staff a man and woman with glasses said they weren’t open. I beaconed to ask if they were open soon and she ignored me. They lost a sale off me and two other customers. If she’s have said 5 mins we would have waited but they were rude

here’s not much that can be said about Starbucks. They’re all pretty much the same. They all have the same qualities of excellent coffee and great customer service. In fact the only time I will write a review of a Starbucks is when things aren’t up to scratch. This particular branch of Starbucks is most definitely up to scratch in all the things that matter. The only thing I can say about this Starbucks is that they start the close down procedure way too early in the evening. Arrive an hour and a half before closing time and you will find chairs on tables. I know it makes things easier for the staff but it’s unsettling when half the tables have an upside down chair on them.

Had to ask for table to be cleaned noticed no_one doing this. Was not given the option of having a mug even though we were sitting in. Person who cleaned the table was heard by my partner waiting for the coffee to say that there were only a few crumbs on the table and grumbling about being asked to. This was not the case _ would you eat at a dirty uncleaned table where food and drink being served. Would have thought since covid that cleanliness would be a high priority??? There were 6 people working behind the counter. No one was out cleaning table after use yet people stood behind the counter not doing a lot.

Very nice place and nice and very helpful staff, none of them seem judgemental and have a professional sense of humour.

The re-opening was really good , very nice interior, warm and cosy. The staff made great coffee and dressed well! They are polite and very friend . Fantastic team and a good service here compared to the one at the drive thru in wigan on scott Lane which is a service. Well done Bolton reebok stadium team !

My wife and I were doing some shopping on the retail park and stopped here for a coffee and something to eat. First impression once inside was not good. Plenty of empty tables but none had been cleared. Did manage to find one table which had been cleared but not wiped down. While I was in waiting for our food to be heated up, I asked a passing server if they could please clean our table. In fairness, he went and got a cloth and spray and sorted the problem straight away. Strangely though did not bother to clear or clean any other tables at the same time ? The sandwiches were in fairness better than expected. Drinks were nice enough but nothing special. Overall disappointing visit. We don't usually go to these branded coffee places and this reminded us why that was.

Myself and my partner visited at the weekend for a well earned drink and something to eat after Xmas shopping. We were served with paper cups even though we were staying in, everyone else had proper mugs, I was not asked whether we were staining in or out. We ordered two toasted sandwiches which one arrived and not the other, after 10mins of waiting for the other sandwich, my partner went to ask were it was as other customers had their sandwiches even though they had ordered after us, the staff member stated she could not hear him so he leaned in closer to the counter and asked the same question why other customers we’re being served first, then a very rude member of staff asked my partner to ‘step back from the bar’ in a very aggressive tone. This is the second time we have had rude customer service from this cafe, we will not be going there again!

I went with my family and the lady making our drinks was extremely rude. She refused to add cream even though we paid for it. I told her we have paid for cream and she shruged her shoulders. The drink she finally made were overflowing from the mug. It looked disgusting. Absolutely awful service and unhygienic

Customer service on point!! Been to a few Starbucks and it’s the same sort of robotic attitude and it’s like just order the basic, but I’m like why advertise something new and fresh and say it’s vegan if it’s not?!? Shocking service at Liverpool! However the lady on the till and hopefully I got it right Amanda, said I’m not sure and asked her colleague Asha? Hopefully I got that right... and they both said we are not 100% sure on the ingredients been vegan but I check the book I just finish serving these two customers and be with you! I nearly stumbled back! No where else has ever said this! They just respond like nah it’s not vegan it’s vegetarian! Asha checked them book in front of me read out all the ingredients and said I can make the peanut cupcake Frappuccino with soy milk and hold off on the whip cream, all else ok! Now that’s customer service for you! And you don’t get that kind of attitude these days! Well done ladies 💯

On a visit to the area and following a stroll after lunch, I popped into Starbucks for a hot drink before attending a Football match. Very busy on a Saturday, but the staff were welcoming and efficient and covered my needs very well. All the usual Starbucks range is carried.

Very much like most Starbucks. This one is inside the cinema complex but the staff was very friendly with one young lady in particular being helpful. Had a mocha and filter coffee and the filter was piping hot unlike some I've had before

Like all Starbucks, the food is overpriced. It’s tasty but this Starbucks I particularly dislike. For one, it’s dull and dingy - it’s so dark in there. Staff are complacent and I’ve seen them be on their phones or clearing bins and not wash their hands and start preparing food again. The tables are often sticky and are very small for 2 people to eat from. Finally, I’m not sure wether other Starbucks do this but they serve plastic cutlery with eat in meals and no glasses for drinks that I stayed in with just a plastic, disposable cup. I only visit here because it’s near the cinema and is convenient but I wouldn’t otherwise.

I came in for coffee with a friend, and tried the Vanilla Matcha Green Latte - an interesting drink, with an acquired taste... though it's supposed to be healthy so I'll go with that! Staff were friendly, and there was plenty of space to sit.

I have visited this branch on a few occasions and have always been happy. However i ordered a cappuccino and it was just warm milk. I couldn't taste any coffee. I didn't have time to complain as i was in a rush. Very disappointing and i won't be returning.

It was quiet so service was brisk and we got our drinks fast. We stopped for iced coffees and frappuccinos. We got a good table, relaxed and served the new for a bit.

Came here after shopping on Middlebrook with my youngest granddaughter never been before we only had drinks,staff acknowledged us as soon as we came in it wasn't busy as it was early morning but it was nice,we were served with our drinks by a friendly young lady,would definitely come again

Came to catch up with a friend here. Really nice frappuccino, and friendly staff! Made even better with the free drink thanks to my app rewards!

The staff are lovely and very efficient. The place can get incredibly busy with it being one of two main coffee chains on Middlebrook so you'd be lucky to get a seat on a weekend. However the interior is clean and well kept, and the atmosphere is relaxed and casual. I prefer this Starbucks to others that I have been to because it feels more down to earth and friendly.

We called here for a snack before going to the cinema on Valentine's day. There was a bit of a queue but things moved quickly and we were served in plenty of time. Lovely toastie and great venti size latte. It was Valentine's day and the young lady at the till was wearing some lovely glittery red lipstick. I'm going back to find out where she got it from! Definitely recommend for a coffee during shopping or pre-visit to cinema. You can sit outside, which is inside the shopping centre so lovely and airy.

Visited today, the coffee was lovely. Great variety of food and drinks. Was served by Tom, a polite and friendly young man.

Me and my son love a Starbucks before a film. Happy staff always make him a nice little hot chocolate and best coffee in the world. Staff member told me about a card u top up which gets me.free caramel in my coffee....that's the way to my.heart :)

Fantastic staff that are always happy to see you, and are genuinely interested in getting to know you and what you like.

Staff were lovely and friendly (two ladies working morning of 28th May) very helpful. Seating area clean and tidy. Would definitely recommend.

Friendly staff, great location, always clean, nice place to meet with friends for that coffee & cake catch-up.

A quiet shop when we visited as it's located inside by the Vue Cinema, at Middlebrook Retail Park.

Typical Starbucks coffee shop located right next to Vue cinemas at Middlebrook Retail Park in Horwich...

Had a big juicy mallow snowman biscuit ohhhhhhhh my taste buds exploded.

Nice quick coffee whilst shopping, needed a warm up whilst walking around the ever windy Middlebrook. Usual Starbucks decor and service, nice coffee.

We go to Starbucks on a very regular basis. It's only the second time we've been to this branch, the coffee is as good as usual and the staff are friendly and helpful.

I often visit here for a chai tea latte, really good. Queues tend to go down fast so do t be put off too much if there's a queue.

I cannot believe this place has not been reviewed previously on TripAdvisor.