Spoons Restaurant in Brent

Spoons. Spoons. Spoons… what to say about spoons… When I went to this esteemed establishment I was seated by not 1 server but 48 servers, exessive right? NO! Spoons strives for the best customer experience Kind regards Me

Doesn’t even deserve a star. Staff smashed a plate and went up my legs. Plates dirty same with cups Service was awful took our plates without asking when we was still eating. Chicken was unflavoured, salty and rubbery. Went for dessert and when we came back our cups were gone and they replaced them with dirty ones. No food was filled up and dessert section was empty Used to be so much better just gone downhill now. Won’t be going again.

A old man that works at spoons is poor gives no help and is real rude wouldn’t rate it ,it wasn’t help full and the old man that tried to help us was messing us about and was rude and was in my face all the time

I was in the harvest moon orpington high street I had a limit of 4 drinks. I had 3 then had ordered 2 pitchers online for me and a friend. 5 minutes later a member of staff can over and said that one pitcher counted as two drink so we asked for one to be cancelled and refunded. Another 5 minutes later after then watching them make the drinks they bought over the drinks and said they had already made them. I went over to the duty manager Hollie. She then said you either get a refund for both or take them or get out. I then said o only wanted 1 refunded and she said okay I’ll refund them both and you can get out. I then stood at the bar as she then ignored me and said get out.

Fuimos un sábado a la hora del almuerzo con un gran grupo familiar. La reserva es imprescindible. Si bien la comida que se ofrecía tenía una buena relación calidad-precio y era bastante sabrosa, la selección, considerando que es un "buffet mundial", fue decepcionante. Básicamente era un buffet chino, sushi, curry, pizza y postres. Ahora entiendo que hay más opciones por la noche, pero no creo que me moleste en volver a averiguarlo.

I am really sorry to say this. But this was the worst food I have ever tasted. It is a disgrace to African Food and the Culture. Everything tasted burnt, the portions were small, the goat was tough and burnt and I paid Michelin Star Prices. I am well in my right to point this out. Also £15 for delivery. Terrible Terrible Terrible. This should not be sold for human consumption.

Excellent food and drink would definitely recommend

The food was great ( 5 stars). Their delivery time was poor. It took around 2 hours from the estimated arrival time. They called at one point to say they didn’t have everything I needed, but the call was placed at the time the delivery was meant to take place. I called back 6 mins later and was told to take two alternatives for what they did not have. This was fine by me and what I chose was v well made. But the delay was far too long. As a result Just Eat was already asking for my review even before the food had been received, because it was so late. This was a pre order before the restaurant opened, so maybe they had so many to deal with, but they need to then sort that out. Although very polite they didn’t even seem to be aware that they are meant to be running within a timescale, I didn’t hear a sorry. They could easily move into the excellent category if they sorted delivery times.

Spoons Restaurant sold me uncooked meat ,over-priced 3 pieces of meat. Worst food experience. I have now reported this to the food agency. Be careful check your food when you are still in the restaurant before leaving the restaurant or before paying.

Spoons Restaurant sold me uncooked food, burnt food that was stale /not fresh. The customers service was appalling and they were not apologetic. I am sure we are not the first customers to be treated in such a manner. The food did not seem like it had been cooked on the day it was served. I feel they are misrepresenting what they sell in that restaurant and I am concerned about the health and safety of other customers.

again!! excellent food flavour portion and excellent service!! thank you! keep it up plz

This restaurant really has no business on Just Eat as they are not set up properly for delivery. First they charge £12 for delivery and twice that I have ordered from here, they did not have the items available and wait until after an hour to let you know, the second time I ordered, they did not let me know until I called them an hour later. Similar thing happened the first time and the staff was rude and unapologetic. They really need to be removed from Just Eat till they improve.

excellent food excellent taste and exceptional delivery!!! lovely delivery lady too!!! thank you x

The driver was extremely late and claimed to have lost his way but he never called me or the restaurant. The restaurant called him and he mentioned that he has located the address even though he hadn’t.

Great tasting food. Thank you.

It took almost 2h between the order time and delivery. It was annnounced however with a 10mn delay it was really long.

Excellent value for a London. When we visit London we take the kids here, the food is good value and plenty of choice. It is typical pub food at a very reasonable price for London. Always busy a typical London pub.

Placed an order around 14:30, food did not arrive until 17:47. Fair enough they tried to get in touch with me but i was experiencing network problems. Spoke to someone at the resturant around 4pm and i was told the food will take 10 mins to prepare and the driver will be on his way. Driver did not seem to know where he was going, despite him having my postcode etc. Finally managed to find my house, calls me and tells me to come down to collect my food. I phoned the resturant and they told me “it’s not the driver’s responsibility” to drop the food at my flat. These people charge £10-12 for delivery and they don’t even tell you this when you order. The food The suya was a disappointment Same as the bitter leaf soup The okra was ok, with just two pieces of fish. Portions are small for the price. Definetly not worth it.

The proper soup was too spice and too hot. In future please make sure the spice is not too hot because not everyone eat spice as much as that

I ordered the food at 1:15 and I'm only getting the food at 16:16 Terrible terrible service. Delivery man says he only got the food at 15:55 !! I will NEVER order here again and I would never recommend this place

The food came late and was the wrong order, was really disappointing as I was looking forward to the food and I'm always willing to support African restaurants. Please correct this.

It always takes too long to deliver and to compound my frustration the driver could not find my apartment

the automated delivery time after you place an order is was very long. I order by 9:15pm with an allocated delivery time of 11:50pm. rang up the restaurant to see if that's correct. was promised it will arrive after an hour but the lady on the phone requires some telephone manners training, rude and abrupt! didn't have what I wanted, so I accepted an alternative but once again, I had to speak with a rude woman! Good food however, but manners doesn't cost anything!

The food itself was quality but the delivery time was awful. I ordered at about 7 45 was informed it will arrive at 9.30 which in itself is late enough. The driver came about 10 15 saying he had been calling my number about 7 times as it was my house mate that had to tell me he was downstairs. This is after I gave specific instructions to call my number when he got here but the number he was given was not mine.

The meat tasted disgusting as if it's off . Really disappointed with the food. I am even scared to think what We just ate. I would like a full refund. We both have aching stomachs today .

PERFECY FOOD DELIVERED WELL BEFORE TIME!

Still waiting for my food 2 hours later

Delivery time 1 hour and 45 mins Rang the restuarant to order extra pounded yam on top if to which they said pay £2 extra at door. When food came man asked for 2.50 which I quickly paid but once opened the bag it was missing. Aside from that the food was nice

FOOD IS GREAT BUT THEY HAVE A VERY POOR DELIVERY SERVICE THEY NEED TO BE MORE ORGANISED WITH THEIR DELIVERY TIMING. THEY NEED TO STICK TO THE DELIVERY TIME THAT IS ONLINE FOR US CUSTOMERS TO SEE THEY CHARGE A £10 DELIVERY AND ORDERS HAS TO BE OVER £25 AND YET THEY HAVE DELIVERY THAT COMES LATE..

Delivery was 30mins late, beef was tough and food wasn't great it was very average. Portion size was okay but they use cab drivers to deliver which means you will need to pick up food from their car as opposed to a knock on your door. I asked for extra spice in soup but that didn't happen.

Food was good if a bit stingy with the portions but the delivery service was poor

Driver or shop tried to add extra £3 to the order and the food had no pepper in it but on a whole meal arrived hot and was ok

Great food and friendly helpful staff. Many thanks.

Good Quality Food , Very Tasty and Warm upon arrival 👌🏿👍

Food was nice and well cooked. I only wish they did the moin moin in the proper leaves and not the aluminium take out pans, that left the tops of the moin moin soggy.

I will not order from this restaurant again, whilst the delivery time was ok, the food was unfortunately below par and the yam porridge had a weird taste. Ended up throwing most of the food away. Waste of money

The food was over 40 mins late!

My food was delivered 1 hour and 40 minutes after I had ordered!!! The food was cold and tasteless. The yam looked like fried chips. Such a disappointing experience. I will never order from them again!

The customer service is refreshing

Food tasted alright - nothing to write home about. Extremely expensive in terms of food price and delivery for the quality of food I got. Won't be ordering from here again

OHA was very tasty although there wasn't any stock fish in it. The texture of pounded yam was fantastic. Moimoi was overly seasoned and seemed salty to me but I don't eat a lot of salt and this could be the reason. Overall not too bad except for the size; a bit small. Ewa agonyi OK although I would prefer it just a little thicker. Hopefully there is agonyi stew next time as this ran out. Food arrived 26mins late. So took 2hours to deliver to me since my order was placed. The man on the phone is so polite and customer focused. This goes a long way. Thank you

They got my delivery time wrong but I'm sure the food would have been amazing

Very good food. Especially the jollof rice is like home made!!

So, the rating I have given does not mean I won't be ordering from Spoons again. This order just went a little wrong. My original order couldn't be fulfilled and I got a call asking me to choose an alternative. That's absolutely fine but the replacement order that arrived wasn't exactly what we asked for! A little disappointing. It was still a tasty meal but not quite what we were hoping for. An added little annoyance relates to the delivery - it was pretty late. Such a shame as the food was quite good.

They didn't have the garnished chicken I ordered. The Moin Moin contained fish, which is not what it says on the menu. The beef suya was extremely mediocre. Delivery was quick though.

Tastes were not original and the nkwobi portion was ridiculous. Absolutely not worth the cost.

The restaurant food was nice such as the moi moi and suya. I was a bit disappointment led as I asked for extra pepper in my soup yet it came quite bland, and that was my main dish. The delivery service is VERY pricey. However the delivery man was nice and the rest of the food too. Thank you

The food was expensive and the portions was so small for the price only had a little bit of meat and the Food came in a cabbie

Probably the worst cooked meal ever Expected it to be amazing after taking over an he to deliver

Food was tasty and filling. Had the chicken gizzard and plantain.

too expensive, same size jollof rice is £4 and 1 chicken is £1, yet they sell it with 3-4 slices of plantain for almost £10 lol.

Food was cold and not well cooked.

The food dint taste good , I ordered beef the sauce was no good really small portions I order a drink but dint get what I ordered I asked for a j2o but instead they sent me Schweppes, what a joke. I don't recommend this restaurant to no one, I will not order from them again......

So, I'm not exactly a connoisseur when it comes to Nigerian food but I have to say I thoroughly enjoyed everything that was delivered. The only reason I didn't give top marks for food quality is that the moin moin was slightly burnt. The service was very good and the restaurant contacted me to let me know of a substitution. The delivery came quicker than expected so no complaints there either. I would definitely recommend this restaurant.

Will be ordering again and again. Thank you!

really good, couldn't finish so large

Took hours for it to be delivered. Quality was ok

Wow just what my family needed.we normally drive to burnt oak to eat on Saturdays night but thought we will give this a try.i m very impressed great service the food is amazing. Delivery was great we live in Harrow so for them to deliver so quick it good. Will be ordering more.

Definitely prefer the competitions food unfortunately. Didn't particularly enjoy the follow rice or assorted meat. The efo was okay though

Lovely food, I will definitely order again.

Nice food, excellent customer service and fast delivery

I spent £45 ordered Jollof rice with beef only 3 small pieces of beef came also the Efo Riro I ordered had no stew what so ever in it. And when I called to explain this I received Bad customer service the lady was even laughing like I was telling her some kind of joke. I thought undervalued as a customer. This was the first time of ever ordered from this place and it will definitely be my last, what a waste of money. I do not recommend this place to anyone.far as I'm concerned I wouldn't have even given them any stars

Great food!!! It wasn't spicy enough on this occasion but the meat was divine. Very good value as well. It arrived a little late but I got a call regarding this, I think the restaurant was busy with a party. I forgot to order plantain but a great meal tonight after a long hard week at work. 😁

Good food, would definitely recommend to people.

what a great place lively fun great food so many flavours it has a big wow factor just love this place been about 40 times and still as good as the first time thanks spoons

Great food and friendly staff and delivery driver. I would order again. Thanks

Second order froththis restaurant, the quality of food is good but the length of time to deliver is way too long - 2hrs especially when paying £19 for delivery.

Great service and delicious food as always!

great food again as usual. The suya is amazing.

Very good food, freshly cooked compared to other local restaurants I usually order from. I will definitely be ordering again.

Do not waste your money ordering from these guys. my food came 3 hrs late. When it did come it was awful. It is a waste of time and money.Please beware!!

Delicious food as always. Thanks for the suya taster. Loved it!

Food was nice but slow delivery again.

Great food but slow delivery but will definitely buy from them every time!

Delicious food. Will definitely order from them again.

Ok the food quality here is amazing and fresh, the only problem I think you guys need to work on is the delivery time, will definitely order again.

Extremely rude over the phone, kept hanging up everytime i tried to make an order, you need to sort your staff out. and if my meal cost 12 pounds and I'm located in N7 and you're located in nw9 why are you charging me £20 pounds for delivery, its an absolute rip off and a scam! the delivery costs more than the food! before you order look at the delivery price, you pay more for them to drop it to you then you do for you're food!!! you Nigerians are scam artists

Superb food. Far too expensive however and takes too long to arrive. Ordered from them twice now and both times the order wasn't complete.

I enjoyed it very much today. Very spicy. 😜

Good quality food. Could be more spicy .

First time I ordered from here today and that's because of some negative feedback history. My delivery arrived a little late and customer service was great. The food? Amazing, well prepared and marinated etc I'm sure. Soup was a bit too salty but assorted meat was tender and nice. The red stew sauce was nice although I wish I was given a bit more. Goat meat and shaki was nice. The delivery charge of £15 - £18 is a lot but considering a tub with 6 pieces of cow foot, tripe and goat meat is £6, it's a very reasonable. Some other restaurants like Faaji or Buka/Faze give one of each and charge £10. I was very pleased today. I will order again, maybe collect next time

Totally delish. And better than all the places I've tried before and I love that you get your money's worth...Well worth the money.

I've got to take my hats off to this restaurant. They are the only restaurant that cooks truly authentic local soups. I ordered Ofe Owerri, it tasted just like back home. You now have a true customer in me and the delivery cost was reasonable too.

Food was 2 hours late though they did call to inform me it was on its way after about an hour. Plus the delivery charge is probably the highest I've ever seen. Luckily the food was delicious though. Would have been nice to get a discount or extras due to the late delivery.

I really enjoyed the food, I will definitely be ordering again.

Freshly cooked cook and reasonably priced, the food was delivered on time which is unusual for a Nigerian restaurant..

Made my order and delivery was said to be £6 on orders over £20. After making my order, I received a call saying the delivery charge was actually £20 not £6. I was not going to pay such and so cancelled the order. Very disappointed by this. Will not be ordering from here again.

So... the Amala was soft and undone I threw it away. The ogbono was disgusting, ogbono is supposed to draw not like what was given to me and it looked like there was curry in it. Who puts curry in ogbono? The rice on the other hand was perfect I think only rice should be sold here. Also they called after 1:30 hrs telling me there was a problem and I had to give 5 pounds extra TF if I didn't have cash I would have starved. The driver was very polite and friendly. And the food came abt 2:45hrs. Oh the yam was dried. I couldn't treat my friends well we had to share the rice. So basically everything besides the actual NIGERIAN traditional meal was good.

Great food and fast delivery, I will definitely be ordering again.

This was a slow answer to a hungry stomach. My delivery was an hour late & I paid £35 for a small tub of pepper soup & a small container if jelloff rice.

Before I placed my order last night I read the review and to be honest some people are right. Let me start with the delivery time 2hrs 30 solid mins## No 2, worst Nigeria food I have ever had in my life. I ordered white rice, efo riro,Asun and assorted beef### This restaurant sent me a burnt little rice, the Efo was tasteless and full of palm oil### for the first time I saw Asun that was actually fried bones and little goat meat in fried tasteless stew. IMAGINE### And the assorted was tasteless as well with very hard shaki. I had to bin all the food I paid £45.. totally rubbish. This restaurant should better get a good cook.

Very good food, but slow delivery.

This is such a bad Nigerian restaurant I tried to give my Korean girlfriend a good experience of Nigerian food but thanks to this restaurant I failed

Great food as usual and fast delivery. So pleased that the restaurant has now re-opened again. Your prices are reasonable compared to other local over-priced Nigerian Restaurants.

Great food...delivery time not that great! Was an extremely long wait almost forgot I ordered!

You need to visit this restaurant to experience the quality that it hold. Food is delicious and the ambiance makes it even more comforting. Not that many nigerian restaurants gives that much attention to detail. Spoons restaurant is definitely one who does.

Order was wrong, took over three hours to deliver, the suya was inedible and half my menu choices were not available. This really shouldn't be an online business.

The food was very good and the delivery was actually on time which was even better.

delivery was very poor, forgot to deliver my drink and the driver was shouting at the restaurant saying he wont come back to deliver the drink, bad customer service

This was the worst delivery ever as it came over 2 hours later, my order was incomplete and i was promised the rest the next day which never arrived, although the food was of good quality i will never order from spoons again because they are liars