Secret Garden in Stoke-on-Trent

We managed to get a walk up table for myself and my son which was great as we expected it would be full. The menu was good lots of choice and we chose and appetiser and a main. 20 mins after finishing our appetiser the waitress came and asked if we wanted the bill. I said we hadn’t had our mains yet and thus began a 5 minute dialogue about whether we had. She then realised she hadn’t given the go ahead to the kitchen and did so with the food arriving another 20 mins later. The food itself was good but by this point it was clear the staff were way over stretched with every table around us waiting for something. We skipped dessert for that reason and got the bill. The atmosphere amongst the staff seemed stressed and like they couldn’t wait to just get out of there. Not the relaxing dinner we were hoping for.

On arrival, after checking in, reception staff stated, if wanting to book dinner/breakfast etc., to go down to restaurant and they’d book it in for us without any problems before being fully booked. When going down to the restaurant, we were spoken to by a very rude member of staff, young girl with blonde hair and a bad attitude. She said “we don’t actually open until 4:30pm”, which it was 4:20pm and we were told to go down before becoming fully booked. She was more interested in looking at herself in the phone camera than actually trying to book us in. Had to go back 10 minutes later to book a table. When ordering food, we asked for a medium rare steak. When the steak is was brought to the table, it was overcooked and stone cold so had to send it back. Also ordered a fish and chips which the fish was cold and watery. Dough balls were hard and dry. The only food what I’d say was “edible” was the children’s pasta. Overall, poor service and poor food. Definitely will not be returning and wasting money.

Previously to making a reservation. We mentioned that my partner Becky was gluten-free. However, when we were met with the first waiter we were dismissed and the second waitress, Robert risers. When we mentioned Becky had a coeliac disease. She was then given a spreadsheet to figure out what on the menu she could eat after weighing it up against the actual menu Just a chef to come over and speak to him because the restaurant was quiet but he wasn’t available when the food did come. It was 1,000,000 miles away from palatable dry poorly cooked overpriced and probably the worst thing I’ve eaten in the last 10 years I’m not 100% that it hasn’t made my belly sick and that’s been the reason why I’ve been sat on the toilet the last 24 hours

After being disappointed with "Flambos Jambo" last year we decided to try the "Secret Garden". Our first thought was the menu was a bit expensive and lacklustre, £32 + £4 for steak sauce is very overpriced for an 8oz steak. We opted to order the "value" items on the menu being the Rigitoni pasta (£19) and the Burger (£19). We also ordered the chicken wings to start (£8.50). Sadly we were less than impressed with the quality of the service or food. The chicken wings although tasty were seemingly served as 4 "halves" of a chicken wing (i.e 2 wings in total), they were also somewhat on the cold side but we let that slip. The mains came and the burger although acceptable, was not served with a garnish and was quite literally a burger and some chips on a plate a'la Wetherspoons (I've had better in Wetherspoons for sure for half the price too). I would expect more presentation and substance for such a high priced burger. The Rigitoni pasta again was edible, but was missing the "olive crumb" and "parmesan shavings" as per the menu. We raised this with our waitress who said she would "feed that back to the kitchen" but didn't actually do anything to address the concern, no "sorry", "let me fix that for you"... nothing. Without collecting our plates the waitress said "did you want the desert menu or did you want to come over to the till and pay the bill?" The service although smiley and friendly fell well below par of what is expected for an establishment charging such high prices. They should improve the service and food quality, or change the menu so it's better value. I noticed there was a pizza oven, but no pizzas on the menu..? I think they would be much better off doing high quality pizzas kind of like Pizza Express and serving them at a better price point.

An amazing find! Stumbled across this place online and decided to book whilst in Staffordshire visiting family. The place is unexpected - tucked away on a little side street but wow - inside it is beautiful. Quirky decor, lovely cocktails and high quality food. Will definitely be back to visit when we're next up visiting family!

One of the nicest buffet breakfasts I’ve had. Cereal choice was limited but lots of other options such as full English, pastries, cakes and fruit. Really good quality food. Nice venue. We were due to have dinner here the previous night but the menu choice was limited and expensive.so we ate outside of the resort in nearby Cheadke village and glad we did. Would recommend breakfast though.

Long wait to be seated and even longer to find a server. Very disorganised. Staff don’t know about food options - allergens, halal etc. you would only eat here if you are on the property. It’s a shame because this could be very good. But it does have a nice location looking over the fountain.

Plutôt chef pour u e qualité assez moyenne. L endroit est assez bruyant du fait de la présence de très nombreux jeunes enfants.

Excellent food and excellent service. It was great to go to a restaurant that caters for the theme park crowd that actually looked after vegetarians with more than just the usual vege risotto etc. The Cauliflower Steak was thoroughly enjoyed by my wife. The service was second to none and Henri the waiter was very attentive throughout. Whilst it was a little pricey, there was little else to criticise.

Absolutely fantastic service by Molly and the food was absolutely delicious, thank you to the team, it was all excellent.

Nice breakfast could have been a bit warmer, but other than that it was nice. Didn’t eat here for evening meal as very expensive, plenty of places to eat out of the resort and not far away.

We stayed at Alton towers hotel and booed dinner. We didn’t realise the meals were £20 for a main meal. The meals weren’t great and very small portions. I ordered a kids meal, a tiny burger and about 5 chips for £9 and for £5 a chocolate brownie about 2cm but 2cm and a the tiniest scoop of ice cream, all I could do was laugh as it was so ridiculous! We’d have eaten elsewhere if we had the choice. Drinks ridiculously overpriced too, £14 for a glass of wine. The hotel and theme park are fine but please eat elsewhere for dinner, it’s the worst place I’ve ever eaten for price and quality!

Food here has got worse and prices are up. Will not be staying over night again and will just do day visits from now on. We had breakfast and evening meal. Evening choice is very limited and overpriced. £97 for 4 burgers n chips and 4 drinks. Breakfast was poor quality but did have something for everyone. Staff were polite and friendly.

We booked this as we were checked in at CBeebies hotel next door. I had seen bad reviews but there weren’t really any other options nearby and thought it couldn’t be so bad. How wrong , it was awful. It was like the worst pub meal you’d ever had at restaurant prices. £32 for a steak you’d pay £6 at a supermarket for and be disappointed. I sent the extortionately priced Guinness straight back as it tasted foisty and off. The Secret Garden burger was equally as grim. Barely warm , tasteless and rubbery. If my son had made this in food tech he’d have failed. Finally my little boy had sausage , mash and Yorkshire pudding. This was dry with solid mash crammed in a tiny Yorkshire with an even smaller pot of cold gravy. I gave this place one star for the decor and the excellent waitresses who we felt sorry for. Avoid this place unless you want to pay through the nose for pigswill.

Paid £18!!! For a dry burger than came with barely any chips. The staff were lovely but that’s about it sadly. The people around us were also complaining about the lack of salad in the burger. I suggest saving your money, I wish I did. I suggest the rollercoaster restaurant in the park. That’s amazing.

Read the reviews before we went, thought it could not be that bad how wrong was I, please save yourself a fortune food was horrendous and at an absolute extortionate price avoid.

Overpriced. Had a burger. Not the best I’ve had. Slow service, food was lukewarm warm. Ate it as we were hungry after a day out at the theme park. Otherwise nice looking restaurant and lovely staff.

Restaurant serves a captive audience in the Alton Towers hotel. Menu is overpriced and service is poor, however, food was of a good quality and the staff were friendly.

This was really disappointing. All four of our meals were small and poor quality. The staff didn’t seem to have been trained properly and the food was really overpriced. My husband is currently driving to a supermarket as we are still hungry.

Awful! I’ve honestly had a lot better food in Wetherspoons where it’s 2 for £10. Food was luke warm and costs premium prices, sent food back as it was cold, and a new one came back burnt. We were that hungry in the end we ate what we could. Hate complaining generally, but this is woefully bad, and you’re expected to pay high prices!

I visited with my family of girlfriend and two children and found a restaurant with very few people, no atmosphere and very average food to be kind. My children have a good appetite but did not want to eat the slop served to them. For the price I paid, I’d expect something considerably better than the food we received. Night two and most definitely not eating there again. Not recommended unless you fancy paying premium prices for very average food.

Terrible service!!!!! Where are the managers and people supporting the young adults working there who don't know how to deal with any kind of problem. Waited 20 mins for drinks then 40 mins for food then no starters even came out The food was shocking. You pay for this magical Christmas experience but that really doesn't exist. Really bad won't book this again

After being refused entry 7 minutes early because they were ‘full’ and 5 tables were due (the restaurant was clearly not even 2 thirds full) we asked to simply wait on some seats as you walk in. With no surprise we were then seated immediately. I’d love to say that the poor welcome was the only thing wrong but unfortunately it was the least of our worries. We waited 40 minutes for starters, and drinks! The nibbles and dips had the pesto dip missing and when asked about bread to dip was told you don’t get bread. So what do you dip? The olives?! As soon as we started eating the starters, one of the main courses arrived?? Not long after, main courses were put on the table. Along with all the starter plates and dirty cutlery. We asked for this to be cleared. The mains were all wrong and were actually for the table next to us. Unfortunately for them they were just lifted from our table to theirs. The kids sausage in a duvet describes being wrapped in a Yorkshire pudding. It’s not, it’s a tiny, frozen Yorkshire pudding. The burger was awful and at no point were we asked about condiments, more drinks, if everything was ok or anything else for that matter. I requested to speak to a manager. 30 minutes later, still nothing. We would have walked out if it wasn’t for my 8 year old who wanted to do the right thing and speak to someone. We eventually got a manager who herself was lost for words about how terrible the evening had been. You expect to pay a higher price in a hotel, but for the food and service offered, absolutely not. Don’t waste your time or money.

Service is very poor waited over 20 mins for someone to take order. Raised this concern with staff only to be told excuses when staff members are stood around waiting for something to do, don't go if you expect to be treated like a customer.

So we had dinner and breakfast here. The stars are mainly for breakfast. Breakfast was fine, pancakes for the kids - would have like maple syrup and some other fruits such as bananas or strawberries to add to them. The rest of the breakfast was ample, including vegetarian sausages, small pastries/muffins. The juices needed to be worked on though as they were awful. Also some large fruits and packed yogurts are always good. Coffee was surprisingly good. Dinner however OMG! Seriously needs improvement. Kids ordered chicken and fries - included peas or beans for £8. The chicken was dry and really needed some sort of sauce that wasn’t extra. I ordered herb and tomato based chicken - this was exactly the same as the kids but I got half a tomato and a mushroom - where was the herb/tomato base? This really needed a sauce - I was not going to pay an additional £3 considering this dish was already £18. I am aware that it’s going to be more expensive than other places but the food as to be of quality. Service was okay, although our waitress went for a break (totally fine) but no one else was able to help. Some staff members need to be taught to smile too. While some staff were amazing. Desserts were actually really good. Unfortunately I would not come here for dinner again.

Food was ok but nothing special and quite overpriced. If we went again think we'd go elsewhere. Breakfast was good but you need to book a table well in advance on peak days.

We ordered: Adults: Burger/fries and a grilled chicken/ fries. Kids: Burger, beans and fries. Grilled chicken and fries. The first shock was that the meals were identical in size and portion etc. the only difference was that the adult meals were £18 and the kids £8. The adult meals come on a nicer triangle plate and the kids on a smart price white round plate. This put a sour taste in my mouth to begin with. Then I noticed how the kids chicken was so dry it was inedible. Asked for a replacement meal (cheeseburger) which took 45 mins to come. By which time we had all finished eating and my daughter had to eat alone at which point she was falling asleep and not enjoying the meal. The staff were not at fault just minimum wage youngsters. But shame on ATH for selling brewers fayre qaulity food for premium prices. It's awful and would not be back giving them my money. Oh and soft drinks were like £5 for a large coke.

Pretty rubbish experience. Three of us eating dinner. Took a while for anyone to come and take our order, but eventually we were able to order drinks and meals. Two meals came out, but not the third. I asked and was told that comes from a different kitchen (it was a starter salad). The burger and chicken came out more quickly than the salad. And the meals all came out some considerable time before the drinks, which had to be chased twice before they arrived. The food itself was lukewarm, bland and dry. The burger in particular was incredibly disappointing. The starter salad was tasty though. There seemed to be a lot of staff in the restaurant, but very few interacting with the customers. Very unsatisfactory experience.

Evening - Awful service, very limited menu made worse by out of stocks, useless staff and VERY overpriced. Breakfast good and really useful staff completely different to the evening.

we weren't sure about this restaurant as it was a little pricey and posh for us but i have to say the food was lovely we had the chicken and although cooked in lemon and herbs it was very subtle i have an 18 and a 22 year old and one had the same as me and enjoyed it one asked for the chicken from the childrens menu as this was plain and the staff were fine with that. we followed up with lemon cheesecake which was gorgeous and brownie off the childrens menu which could have been a little bigger portion for an adult but then he did order off the childrens menu lovely staff and very relaxing surroundings after day at theme park we did have breakfast here our two days and that was lovely as well all warm and plenty of it the cereals were branded which my son liked well cooked food and lots of flavours arrived quickly but they dont rush you to turn the tables over make sure you book as some people were turned away as no room if not prebooked

Pre booked as we stayed overnight. It is a lively huge restaurant but I imagine it gets very busy and noisy in peak season. Our server Liv was fantastic...very helpful and friendly. Good choice on the menu. A little pricey but that's expected at a theme park. We enjoyed our food - no complaints at all!

After a busy day in the park it was nice to relax and have a decent meal. Our server was pleasant and our dishes were prompt and as ordered. Kids enjoyed their burgers and me and my partner had the chicken. It is a bit pricey but so are most theme park resorts. Breakfast the following morning was ok, very busy and the staff less helpful than they were in the evening, only criticism I have.

This restaurant is terrible. The customer service service is appalling. We ordered drinks and after waiting 15 mins asked where they were The answer was, "well the bar is busy". We ordered water for the table; still waiting. When our main course arrived there was nothing said and all the dishes were put in front of my son. For the prices you would expect more

Awful experience…. We had booked a table for 7.30pm and were shown to our table. We then had to sit there for 20 minutes without anyone acknowledging us and drink orders being taken…. When someone eventually came we ordered our drinks, starters and mains. Our mains turned up before our drinks and starter!!! After having a long day driving 3h to Alton towers and spending a fabulous day there - all we wanted to do was to have a drink, eat and relax. The chicken was so dry and could not be eaten without having a drink! The children’s burger including the bun was equally dry…. Ridiculously expensive for the quality of produce. Sadly it’s a captive audience as nowhere else to go….

Visited the Secret Garden restaurant for dinner with my wife and our 2 young girls. The quality of the children’s meals were poor. The sausages were the same as what you get in the breakfast buffet. While the mash/smash was wedged into an Aunt Bessie’s Yorkshire pudding. The chicken breast on our other daughters dish was dry and tasteless. Although to be fair that matched the feedback my wife gave of the chicken in her main dish too. The price of these dishes is high particularly for the quality of the meal. The service wasn’t great. The restaurant wasn’t particularly busy but I felt like we were being ushered out as quickly as possibly. I’m guessing it’s because we had small children but we were sat in a corner near the front doors away from most other visitors. Our girls are not disruptive but someone seemed to feel we should be isolated from the other guests. The waiter bringing out the food didn’t seem to want to be there and didn’t seem to know the difference between the children’s and adults chicken dishes. Having given us our food we weren’t asked about condiments etc. I eventually had to flag someone down to get some ketchup for the dry children’s chicken. Overall the experience at this restaurant was poor. Average food, high prices and a less than welcoming atmosphere.

Food was dreadful dry and cold, sent all back, chicken had been so chewy my daughter couldn’t eat it.

Another overpriced & poor quality meal at Alton Towers. The mushrooms on toast is literally dry mushrooms (no marinade) on toast. No sauce or herbs such as tarragon as you’d normally get with this type of dish. Very underwhelming & tasteless. The garlic flatbread was swimming in oil & inedible. We sent this back which the waitress handled well. The prawn main comes with four prawns only !!! We did query this and more were provided however the meal was cold by this time. We spoke to the manager & this was deducted from the bill. Like all Alton towers restaurants produce is cheap but charged at high prices & poorly cooked.

We booked this restaurant for the, Saturday night between 2 days in the park. I was with 2 adults and we had 7 teenagers between us. The experience in the Secret Garden was so poor that it was almost funny! The restaurant was not busy when we got there and there seemed to be plenty of staff. Then things went downhill. We ordered and even the drinks that were served were incorrect. Once the food started arriving, it was all wrong orders and there were some plates that arrived that were hard to distinguish. When asked what the dish was, the staff shrugged and said that they were unsure and asked us what we thought was on the plate... Main courses arrived before sone starters had been delivered, and many things never made an appearance. The quality of food was mixed. My salmon salad was OK but the pork and beef were both dry and tough to eat. When we sent one main course back, because the person was still eating their starter, the, waiter just hovered with the same dish and reserved once the starter was eaten. We flagged the issues, early on but the staff just blamed each other and nothing got sorted. The manager did come over but was in a flap and we had to suggest to her how to put things right. The process took 3 hours and was just a farce. On the upside, we did get compensated but it was a pity that the experience was bad as the prices are high!

We’re currently staying in the CBeebies hotel here at Alton towers. We came to the Alton Towers Hotel for lunch. We have never been here for lunch before and despite the Alton towers app giving me times to book a lunch slot we didn’t realise we couldn’t get into the restaurant until we got to the hotel. We were told we could eat at the bar and that seemed good enough as we have two young children and as long as they eat we’re good. We had taken our jackets off and I was trying to settle my son, he is autistic and was having a bad day. When I looked up the woman behind the bar was looking at me, she had a customer in front of her. I realised she had said something however, as I was across the room and attempting to settle my son I hadn’t heard her. I apologised and said I didn’t hear her. She then proceeded to shout at me across the bar (in a way that made me feel I hadn’t understood her not that I hadn’t heard her) to tell me that I couldn’t sit where I was , I was to move out to the other side as where we were you could only have drinks there not food (despite just the 15people in the whole place) She completely embarrassed me. I approached her and said I’d of appreciated her approaching me instead of shouting at me. She then proceeded to raise her voice I asked her to stop shouting at me. She then said she didn’t shout at me she said “excuse me lady and when you didn’t answer I spoke louder” if that’s not a contradiction I don’t know what is. She then apologised whilst shrugging and as soon as I walked off I heard her beginning to tell her colleague! Sorina was rude and unprofessional and when I pay the money I have to stay in any hotel I expect at least a basic level of customer service that unfortunately wasn’t reached.

After a long and enjoyable day in the park we were really looking forward to dinner in The Secret Garden Restaurant. Unfortunately we were very disappointed. The overpriced food was mediocre at best and the service wasn't much better. On our next visit to Alton...

Have eaten in the Crooked Spook and the Woodcutters Bar & Grill this trip and while they are expensive the food was passable so wouldn’t complain too much. Had dinner in the Secret Garden tonight and it was terrible. My wife ordered the Gnocchi and...

Recently booked an overnight stay at the Alton towers resort and booked the Secret Garden Restaurant for dinner. When we arrived it seemed like a lovely place and a lot more ‘grown up’ than the other restaurant options so we ordered a couple of drinks...

We had breakfast here and it was lovely. Staff were helpful and had a nice relaxing environment. The food was fresh and cooked well, a great selection for the English breakfast, fresh fruit, pancakes, cereal, fruit juices and mini pastries. Would definitely go again

You don’t expect much from theme park food, but how can it be possible to balls up breakfast? The full English… tasteless sausages, undercooked bacon, watery baked beans and fried eggs that must have been made from recycled tyres. And all of it cold. The...

First time dining here and wouldn't book again if we stayed in the hotels. The children's menu was a bit limited, the burger my daughter had was dry and awful. The chips were the best thing on the plate. The adults menu was ok but...

My daughter and i attempted to go for dinner at the secret garden, we waited patiently at the door for the 'host'. The first words she said to us were do you have a booking , i said no. She replied unfortunatley we are fully...

The prices have become a total joke in this restaurant. In addition, the range has been significantly reduced. Some prices are acceptable (it's going to be expensive - it's a theme park hotel)... but some make you question whether those putting the prices on the...

Very Disappointed been coming for years now Since My Son was little , Now way too Expensive and not as much choice £31 for steak mainly Grizzle and overcooked and burnt! £28 for a bottle of wine! Nearly £10 for one Glass of Rose!! Offered...

The worst dining experience we’ve ever been through. After spending a fun day around the park, we returned to the ‘Luxury Treehouse’ we had booked for our party of 8 (2 adults, 2 teenagers and 4 children). Having not eaten, and with limited choices we...

Our waitress was new and because of this she was easily confused and unsure about food on the menu. We ordered flatbread to eat while our child ate her starter and hadn’t even finished half way through when our main was bought out. I said...

Great meal here last night, friendly attentive host, waitress was on the ball and for a resort restaurant, the food was excellent

I am sorry for the hotel to have to suffer such a negative review which is purely for the Secret Garden restaurant but that is the only way perhaps they will do something about it. Menu : 2/10 - Prices when you check into the...

So dinner - change of menu, not that much choice and all our favourites gone. Nonwhite air, no halloumi, no sausages in the rich gravy. Meals seem to have lowered the quality but upped the price. Mushroom pasta had a grand total of 3 strips...

Visited The Secret Garden restaurant on 18/02 during a one night stay at the hotel. We had previously visited post covid when semi restrictions were still in place and the menu very limited. This time, the menu had returned with lots of choice. I get...

Visited as a family, booked ahead and advised coeliac child, really took the allergy on board but found the choice of gluten free food was extremely limited. Choice of gammon, steak or grilled chicken breast and chips only. No Children's drinks other than a glass...

So sad to see this restaurant now manage by a third party and the prices are absolutely ridiculous. over £20 for a burger, £8 for kids pasta and tomato sauce, £20 for fish and chips, £2.70 for bottle of pop from the shop and £4...

Food was appalling and extremely over priced. Family of 3 ate 3 courses didn't enjoy one. Burger was very dry and bland, like a Rustler microwave meal. Bacon raw, chicken tasteless, ham hock terrine not worth the money, cheesecake poor quality for the price. Wine...

We visited for lunch today and the prices have gone through the roof. A simple Croque Monsieur, which was very small, was nearly £14.00 and served only with a small rammekin of crisps - not even any salad. Pints are nearly £7 now. Everything was...

Menu looks good but food appaulingly cooked, bland, undercooked and dried up veg, very fatty meat. Staff standing around talking to each other, our order was forgotten and we were told our waiter had gone on a break so had to wait till she came...

We went to the hotel spa which was fab and would definitely go again. We went to the secret garden for lunch and we were very disappointed with the staff . The food was good but that was spoilt by the attitude and rude staff....

Service was terrible we waited for our drinks for 30mins and the food took 50mins it wasn't bust as there were only 5 tables to serve. When we did get out food the burger was dry and overcooked and the chicken was watery really bad...

We had pre booked the restaurant before our visit and had included our food allergy on the booking. On arrival at the restaurant we reminded them of our allergy to garlic. We were told to make the waiter aware. When the waiter came over we...

The server was lovely but it took so long to get drinks (had to remind them), then while the starters came quickly the mains took at least 45 minutes, while my partners food was warm mine was on the cold side. Tasted alright but I...

This is one great family restaurant. I did not mind paying a bit more than other family friendly places as we were treated so well and the kids had so much freedom! The lamb was amazing. The burgers and kids meals also really good despite...

We weren’t expecting much after reading the reviews, but we had great service start to finish and all 5 of us (3 children, including one with allergies), enjoyed our meal after a full day in the park.

Only giving it 2* as the staff are trying their best, otherwise it would be 1*. 30-40 minutes for first drink. Nearly two hours and still no main course. Alton towers has mega mega disappointed and I will be making a formal complaint for this...

Terrible food and service. When we complained about one of the main courses, it was if we were the 100th person that day to do so given the reaction. Around £120 for 5 people (2 adults; 3 kids) which is quite frankly, ridiculous. Would never...

We only ate in here for breakfast as it was included in our stay but given our experience on both mornings we wouldn’t return for a later sitting!!! Really disappointed with the quality of the food, bacon was either in tiny bits or stuck together...

Nice cooked breakfast, plenty of choice. Baked goods could be fresh and not in plastic wrappers, place looking a bit tired

We Visited the Secret Garden tonight as a last minute substitute due to another restaurant closing. We got booked in easy, seated by very pleasant staff. Our server was Mollie and she was a star. She was patient while 4 tired kids could not make...

I Have read some bad reviews about this place being overpriced and basic food but booked anyway as we were staying in the hotel. Glad I did ! The restaurant is lovely inside and feels / looks classy. We ordered the kids fish & chips...

Back again for the 2022 season well, first of all the elephant in the room Is the New Secret Garden menu worth remortgaging for ? (It’s no secret the new 35% higher prices turned heads) However In my personal opinion yes it’s worth the new...

Like everything at Alton Towers resort, this restaurant is beautiful and absolutely top notch. Food and staff were both fantastic.

What a disgrace. Terrible terrible service, very over priced. Long waits for ordering and the staff have little care for the customers, rude and disinterested. Please avoid at all costs. Total waste of money and just a money trap

We find the secret garden the best of the park it is quite expensive but we all enjoy a good meal over the stay instead of burger and fries at the theme park so a nice change the staff are very helpful.

Had breakfast there (nothing else). Was perfectly fine for the 3 nights we were there. Good selection of hot and cold food. Kept regularly topping up and they always placed us near the food so my boy could be left in sight in his push...

We visited here simply as everywhere else was fully booked, it was a later reservation so the place was quite empty and not many people ordering. Whilst waiting to enter 4 separate staff told us someone will be here soon. After 10 minutes just waiting...

Have eaten here many many times over the years. Last ate here in March this year and the food was very good. We had a completely different experience this time in July however. I ordered fish and chips which consisted of greasy fish, undercooked chips...

Are you joking with the emails sent to me throughoutthe day? Firstly, I was enjoying alton towers theme park, and I kept receiving emails re confirming my attendance at the secret garden restaurant. I made the booking and I was stopping at the hotel, of...

We had booked a table for 8:15pm for 8 of us for a family meal. The restaurant wasn’t particularly busy. There were a lot of tables empty but not cleared so generally looked untidy. We ordered our drinks quite soon after sitting down and ordered...

Arrived at 7:15pm and meal didn't come until 8:10pm. Kids were starving - wasn't even that busy. For just a main course for 4 ( two meals from kids menu) and 1 round of soft drinks it cost £80. Food was alright but would have...

We went as a family, 4 adults and 2children fir a birthday lunch. We had Sunday roasts and they were amazing! Best roasts ever! Followed by fab puddings. The service was excellent. Attentive and quick responses too. Will return!

Went in for a family lunch after visiting the Waterpark. Dreadful. Ordered a Kids Meal, one Pizza + four (non-alcoholic) drinks, charged over £27. Staff were friendly, though service slow and whenever we asked for something ‘We’d like to order now’ or ‘Can we have...

Had the loveliest waitress (Katie) who made our time extra enjoyable. The food was good and service for very quick.

I knew we were expecting overly priced food and okay meals, but oh my. I wish I read the reviews before we ate here. The food was terrible!!! My partner had the fish and chips which was tasteless and greasy I had the extrq dry...

We arrived with mixed feelings having read some awful reviews. We were pleasantly surprised. We're a family of three adults. We were greeted promptly by Robin, who was friendly and attentive throughout, checking we were happy with our meals. It was a fairly quiet evening,...

We ate here on our first night of a 3 night stay. Was booked in for the third night but cancelled after eating here once! £110 for 2 starters, 2 adult meals, 2 kids meals and 4 soft drinks, i'd expect the food to be...

We are a family of five,three kids and two adults. To be honest we weren’t expecting a fabulous meal but what we got took me by surprise. The food is way below standard. We paid almost £100 for the meal but to be honest it...

Very captive audience so we didn’t expect much but we’re still disappointed. Average food with an expensive price tag. Family of 4 cost £100 without starters. Undercooked sausage (I’d guess it was microwaved) and mash for £18! Mediocre pasta with very stale bread! Poor wine...

Service was mediocre, the food was ok, there were good drink options but they tasted poor, the room/area of the restaurant is nice, it was too expensive for what the meals were. Overall it was poor but the aesthetic boosted it up abit. I would...

We visited as a family off 4. Greeting etc was fine but service very poor. Seemed to be plenty of staff but we had to chase our drinks after 25 minutes of waiting. The food was fine, nothing special and expensive (hence 2 stars rather...

On entering, such great decor, love it, almost reminds me of Disneyland themed restaurants. Great seating area. Friendly staff. Was really looking forward to trying there frozen pina colada but was unfortunately unavailable (had no rum so no other rum cocktails either). Food wasn't hot,...

I read the food reviews on here beforehand so was a bit dubious about the food, however I had the pasta and it was delicious and very well presented. Special mention to our waiter Henry though who was brilliant! Nothing was too much trouble, especially...

We ordered the stake for £28 and fish and chips for £18 ,stake came so unpresented and it was raw I asked them to call the chef to eat it to see if he can but he never did bad place for food u will...

Food ok, not fantastic, but not bad, but a big thanks to Henry our waiter. He knew the menu and my cousin is Gf and he helped her with that. He went above and beyond. Thank you Henry, what a lovely guy.

We stayed in the Silverbirch Treehouse and booked this restaurant for our evening meal. Where to start... it was a terrible experience from start to finish. We ordered three sirloin steaks that supposedly came with roasted plum tomato and onion rings at a cost of...

very overpriced for what you get. Burgers were exactly what it said, just standard burgers and chips. Not much variation for people with dietary requirements. The pizza I has was lovely, though. Breakfast was poor, not much out whatsoever.

Had breakfast here, bit of a queue to get in, despite having to book a table. Good selection of tasty food, something for everyone , clean, tidy and nice staff.

Massive THANK YOU to HENRY waiter who looked after our family on professional level and had great knowledge of allergies and menu. Food was delicious and well presented. It seemed very busy but everybody was on it... Had a great family dinner

I enjoyed my visit to the Secret Garden. The setting and decor is well themed however depending on what time you go and where you are seated the entertainment in the lobby area may be somewhat disturbing depending on your tastes. Having said this it...