Based on 132 opinions finded in 1 websites
Based on 132 opinions finded in 1 websites
Nº 245 in 380 in Caerphilly
Opinions
Food was ok, limited variety though. Area clean and tidy
Emma . 2024-09-28
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It is what it is, some staff smile some don't All good though
BRIAN Jenkins . 2024-06-04
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Very friendly staff and always fresh and hot meals
Wayne Cobley . 2024-03-14
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The worst breakfast we have ever been served in a Saisburys cafe. The service was poor. We waited until the counter assistant had finished clearing tables and settling in a customer. When she finally decided to serve us, she was very rude. She took my order and I felt with some reluctance. After a little wait, our all day breakfast arrived, I was shocked, the food was so overcooked,the sausages were burnt black, the bacon was burnt to a crisp, the toast? was white; I think it had missed the toaster. We asked for a refund, which got minus the cost of the two hot drinks that we had cosumed. The assistant that gave the refund apologised and admitted that the breakfast should not have been served because it was not of a standard. The cafe was very short staffed, but that is not a reason for the service we received.
Caroline Stiles . 2023-10-01
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Nice and bright eating area. Some different seating available for a more relaxed visit. Our table was a little messy, so a quick wipe down after the earlier customers could have been done sooner, but then again, some customers thrive on making a mess!
Dean Clarke . 2023-06-03
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Will say very few and far between a lovely cafe in a supermarket but this one in Pontllanfraith definitely is Wendy who served us was polite, chatty and cheerful and dealt with the order prompt Lovely breakfast roll and coffee for 2, toast n smoothies for grandchildren and clean table to sit at....always a bonus. Sat drinking my coffee watching the world go by and witnessed a young female member of staff standing right in front of the food counter messing with her hair! Hat off n hands dragging thro it at least 40 times...🤢 So glad I had eaten my food as if I had seen it before would have walked out! Didnt even wash her hands after preening herself at the counter...yuck. She obviously knew who she was as the look on my face was priceless. No health and hygiene present in her tiny brain I know....
Helen James-Camfield . 2023-03-02
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Surprisingly good food all day breakfast was very good.
David . 2023-02-25
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Had a turkey sausage gravy baguette was ok not much for the money tho
Deborah James . 2022-12-27
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Veggie breakfast was good, so was the latte. Could only get a flat white decaf coffee though
dawn sanders . 2022-11-21
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Good for a quick stop whilst shopping
Eirwen Hughes . 2022-11-13
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Дуже смачно і привітний персонал. Але вони мабуть не встигають протирати столики, так коли ми прийшли то чистих столів не було, хоча місць вільних було достатньо.
София Гардинская . 2022-11-10
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What an absolute shambles. Ordered breakfast and scrambled egg on toast. Questioned the bill as was very low - one was missing. When the young girl finally served me (very busy talking about uni woth the boy behind the counter) she gave me £2.50 back and said it was correct. Low and behold no breakfast turned up. First and last time
Shaunah Wilkins . 2022-10-18
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Excellent customer service and good food too
Paul R . 2022-08-26
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Food was good, but nobody's in any hurry there, so if your in a rush, id suggest somewhere else
Severn2j . 2022-08-18
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Raspberry and pomegranate lemonade was lovely
Crian Williams . 2022-07-05
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Had a cooked breakfast which was really nice and a coffee, service was really friendly and very helpful and polite. Would definitely recommend going there
Bjorn Smith . 2022-06-29
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Disappointed as they didn't have strawberry jam only apricot?????
katrina Watkins . 2022-06-11
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Lovely all day breakfast with large mug of Tea
Paul Reeves . 2022-02-22
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Outstanding breakfast, well-done team. Hot coffee with hot milk and a lovely hot breakfast served on a hot plate. Thank you
Terry Rowlands . 2021-11-20
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Tables not wiped down. Had run out of certain things on the menu.
Doreen Cheshire . 2021-10-29
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Clean well social distanced but very slow service
Jen Gurmin . 2021-10-22
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New cafe manager is fantastic is very often out front checking and chatting to customers. Not a massive menu but what they have is always very nice
Welsh Lass . 2021-09-23
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Better than average cafe and produce.
Bill Billings . 2020-01-23
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Good reasonable food. Lovely staff
Billy Keogh . 2020-01-12
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Always busy. Good food. Family friendly.
Sarah Richards . 2020-01-02
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We don't go there any more the coffee is to dear ....no reflection on the staff they are very good
Christine Gurner . 2019-10-27
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Waited ages for the food, when it finally arrived we were disappointed, it was so bland,suffice to say won't be going back
Denise Taylor . 2019-10-21
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oh wow the lady taking the orders for food could not go any slower if she tried. when the girl doing the cooking and bringing out the food is worked off her feet. come one sainsbury's sort this out..
Chris Gamlen . 2019-09-29
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Friendly staff,good choice of menus .
Penny Rich . 2019-09-21
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Not enough staff on to serve one poor young girl trying to serve everyone, had to wait quite a while in queue then 20 mins for the food.
jayne forbes . 2019-09-12
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I've never been into the restaurant but the store is fab.
Rosemary Lawton . 2019-08-26
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Lovely cafeteria for a stop off but need more of your lovely staff serving ! One person is just not enough !
Diane Tilley . 2019-08-16
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Love the food colleuges always cheerful and friendly.
Rich Stevens . 2019-08-03
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Really friendly and helpful staff. The food is good cafe food at a reasonable price.
David Jones . 2019-07-29
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Veg and fruit overpriced and looking jaded. Used to shop 100% in Sainsbury but this may have been our last visit. Totally underwhelmed!
Stephen Hopkins . 2019-07-05
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For a supermarket restaurant it's very good , coffee cakes and snacks all great and good selection of hot meals
Gareth Thomas . 2019-05-12
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Good I had a gluten free bacon roll I am a celiac it's not a fad with me it's a health issue D L Gibbens
Derek Gibbens . 2019-04-03
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Worst meal I have ever had , waited 45minutes for cooked breakfast, no beans as run out! In a supermarket. Good was cold, sausages burnt, . 2 other people complained about food while I was there.
Helen Walters . 2019-03-03
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I live very close to this store of Sainsbury's so I use thier restaurant a lot, can't fault the service or the meals, but I was so dissapointed with a takeaway meal of fish n chips ,the meal looked like it was thrown in the box, and the fish was so dry it was shaped like a boomerang , not good.
Sandra W0rley . 2019-02-19
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Nice food ham egg chips nice eat once a week fresh
maria woods . 2019-01-12
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Cold food, waited half an hour for it
Wendy Padfield . 2018-12-12
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Had scrambled egg on toast. Tasted nice but very scant.
Jean Bussell . 2018-12-01
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Love this restaurant but only four stars because they use oven/frozen chips
May Abbott . 2018-11-18
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Friendly staff. Good food generally. Coffee is fabulous!
Anji Doyle . 2018-09-03
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Very good food and menu excellen t value for money
Janet Hill Watkins . 2018-08-23
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Really nice food and reasonable price and very nice staff
sally westwood . 2018-08-15
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Arrived at 14:40 in cafe. Paid for fish and chips after asked if still cooking. Server went into kitchen and came back said not available and gave me a refund. No reason given. Staff service at till extremely slow.
Gillian Cooper . 2018-08-12
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Pleasant and helpful staff. Food is good.
Gill williams . 2018-07-24
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Clean. Reasonably priced. Only problem was having to wait for a toasted tea cake. Had almost drank my latte by the time it was served.
Sean Edwards . 2018-06-19
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Lovely cooked breakfast and good service
Lynne Price . 2018-06-12
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Easy quick food at the end of shopping experience
Steve Mann . 2018-06-11
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Compared to other Sainsbury restaurants disappointed with the limited good options. Daughter gutted as they didn't have a lot if cake choices either.
Sarah Dooley . 2018-05-29
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Love going for breakfast at Pont Sainsbury's always fantastic friendly staff well presented breakfast. Thanks
Clare Thwaite . 2018-05-17
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Always good friendly staff food ok
Jackie Driscoll . 2018-05-07
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Good food, friendly staff, plenty of room to park a pushchair 😊
Big Bird . 2018-04-27
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Friendly staff. Good selection of hot and cold food.
Lisa Thompson . 2018-04-24
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Thought I’d give them a go after years of not eating there, especially after reading comments and seeing they were under new ownership, but they are Ok at best. Definitely not a 5 or 4 star takeaway. Ordered a number of times now, and portion size is good, and the price is on par with others, but the food is nothing special. 3 out of the 4 orders have had stale sides even when mentioned to them. Also found the phone manner a bit abrupt when calling to check progress. Definitely much better Chinese style takeaways up town.