Sainsbury's Café in Wakefield

The cafe was massively under staffed, the items on the displays had run out and there were only two staff working. This mean't no body was availible to fill the dispalys leading the not being able to get enough items for a kods meal. Couple that with no one having time to clear waste from tables leading to us having to just brush the waste of others to one side. This is pure cost cutting and not what i expect from a premium brand that Sainsburys wants us to think they are. With only two staff they can have one on the till and one making hot drinks. That leaves every other task uncompleted. To have a cafe in a supermarket run out of simple items is unforgivable. I would recomend people avoid this place all costs. Go to costa upstairs.

As a frequent visitor, I can confidently say that this Sainsbury's Café is a gem in a great location with reasonable prices. The coffee here is delightful, and the overall ambiance is good. However, I have a few suggestions for improvement: 1. Wait Time: The usual wait time after placing an order is around 15-20 minutes. It would be great if this could be reduced for a quicker service experience. 2. Self-Service Reminder: People often forget to clear their tables after eating. A visible reminder on a board could help address this issue. 3. Table Cleanliness: The tables are often sticky and have coffee stains. Improving cleanliness would enhance the dining experience. Despite these points, this café remains a pleasant spot for a coffee break. Keep up the good work!

It was an early start for me today as I had a hospital appointment. I decided to have breakfast here and take medication with the food. I am coeliac so checked that they would be able to accommodate some gf food for me. I was met by a really lovely lady who advised me how they would cook my breakfast. Also needed some water for meds which was given without fuss. I will definitely be back. Thank you.

I would give less than one star if I could. I ordered our food sat with my 14 month old daughter at a table and patiently waited, 50 minutes later was told my food was sold out and did I want a refund. I waited a another 15 minutes for my daughters food, then I had to queue for my refund, which can take up to 5 days. This is the most disorganised cafe I have ever been to. I will never eat there again. Please don’t disappoint yourself

It's before 4 o'clock they're not serving hot food and cleaning down,customers seem to be last priority

This was the 2nd weekend in a row that we came to this cafe and first time was that there was no kitchen staff so nothing was available on the menu apart from all day breakfast and the fizzy drinks machine needed changing which they knew about but carried on serving and it was just awful. This weekend we went thinking it would be better…we waited 45 minutes for a bowl of soup which looked awful splatters all over the bowl looks like from a microwave, my partners chips were awful barely cooked and then the lady said there wasn’t any sausages for the all day break fast all while we were trying to eat our dinner the lady started shoving chairs about the place making such a noise. Honestly never been in such a place. £16 down the drain too.

Drinks are getting worse. Asked for 2 HOT chocolates and Latte, well they wernt hot just barely warm wont be going again

Ordered two cappuccino’s they were virtually all milk could barely taste coffee, took them back to the counter, the young chap who served me simply shrugged his shoulders with no offer to try and address the issue. Poor show, need to train staff how to handle customer dissatisfaction, this was the Wakefield store on a quite afternoon with virtually no one in the cafe so hardly under pressure to deal with the matter.

Inedible chips. They had a disgusting taste and were mushy. Not nice at all. The ham and eggs weren't too bad. £6 for that? Definitely not worth it.

Terrible recent visit on Sunday 19th March. Mumbling, vacant eyed server, disgracefully dirty cutlery which I asked twice to be cleaned to no avail. I ordered the all day breakfast. The first plate that came had bacon that a good vet could have resurrected and a fried egg so rubbery I could have bounced it off the floor. The replacement came with burnt toast (wholemeal, I asked for white) and bacon so well done it actually shattered. This time however the 'chef' had managed to fry an egg..... I asked and received my money back. Recognition must go to the lovely staff member who apologized and explained the lack of leadership and training in the place which was hugely evident. A shambles.

Poor choice of food, overpriced , and 9 times out of 10 they don't have half the food you want, I'm sorry but how does a supermarket cafe run out of sausages, or any meat, when there's a butchers on site.

I asked for sausage, egg & mushroom bap they had run out of sausage. Then they gave me white toast when I asked for multi seeded then they had no sweetners and no brown sauce was not very impressed considering it's part of a supermarket.

What a shame, this place was ok before big coorperatons decided to cut staff numbers to 1/2 of what they need to be. Visited today, lined up with 15 or so other customers. Menu there for all to see, with the main offering being a turkey dinner for adults and kids. Got to the counter, tried to order said turkey dinner to be told we don't have any...... Which left me fumbling around ordering 4 random meals as I had already queued for 15 minutes. It wouldn't have taken much to stick a sign at the beginning of the queue stating that turkey dinners were not available .. Food that arrived after 30 minutes mediocre at best. Rubbery egg, overcooked sausages and soggy hash brown. 😢. I think all of the problems I experienced today we're purely down to the greed of Sainsbury's cutting down on staff wages. It's the only explanation. Shame on you!

Food took 40 mins to be brought out. Jacket potato was cold and pizza borderline burnt. They had no sandwiches left (this is inside a supermarket!) and there was no cutlery or napkins. Toilet was disgusting - standing urine in one of the urinals and several patches on the floor. Avoid.

Poor service. You go to the counter with drinks and a sandwich and they just stare at you. When I asked the lady if she could toast the ham and cheese toastie she looked annoyed with me. Strange place.

As polite as the lady with the red hair was, she handed everyone's coffee by holding the top of the cup! This is a big no no when there isn't even a pandemic! Peoples lips go round where her fingers have been 😡

Since the cafe in trinity walk wakefield has reopened it has gone down the hatch. They have replaced cup and saucer and teapots with a great big heavy mug which I need 2 hands to lift properly. Food is terrible, not anything like it used to be. Some staff don't seem to be bothered about what they are doing. It's a shame.

I can't believe they don't serve gluten free breakfast,not even toast.They sell the bread in store so why not give the option in the cafe. Very limited choice for my Coeliac daughter.☹️☹️

Affordable prices and flavour is moderate

I went to get some Breakfast and for just a cold fizzy drink and a sausage and egg sandwich it came to a whopping £4.10. I suggest you go somewhere else where you will get more for your money. Unbelievable

Staff seemed as though they werent bothered wether there was customers or not. The scone was slightly dry and the butter is kept too cool so it didnt spread and ripped the scone in bits improvements needed

Ordered hot chicken baguettes, turned out to be processed chicken and tasteless, staff chatting to each other and ignored me for serving coffee and went and served another person before me after I was waiting a while. Coffee tastes like brewed charcoal, toilets smells of urine as I complained previously to manager but since then nothing improved. The sainsburys at ings road much better, cleaner toilets, cafe is much better, staffs are friendlier.

Always friendly service and reasonable prices.