Ruby's Bar in Castlereagh

Over 2&half hours for delivery, missing Yorkshire puddings on all dinners

Ordered at 17:15, said delivered at 18:30, no sign of my food!!!!!!!

Ordered the Family Special 2 Pizzas, 2 Sides and 2 Starters. Both Pizzas and the garlic bread were burnt to a crisp, both portions of chips were rock hard. Ordered at 4.15pm and arrived at 7pm.

First time here.Serving a bit slow,as it's only one guy doing everything, serving at the bar as well as doing table service, but he is good though, polite and friendly. Including us three, there's another table. Food took 40 minutes to come, my battered onion rings is actually the skin of the onion not the flesh. We had 2 cock and bull, and the chicken (picture below), a bit disappointed with our dinner really.

Our waiters were very polite and answered any questions, the place itself however just is abysmal with 0 atmosphere (maybe it was because it was a Sunday but many go out for a Sunday roast), i saw afew of the booth seats were covered with christmas blankets due to the leather underneath being torn and frayed (possibly a recent problem that they’re only rectifying now), my dinner was okay, i got the honey chilli chicken, just okay…

Great value for money, fresh & tasty.

Disappointing experience which has left our entire party running to the bathroom all morning! Thursday 13th Feb 2025 Party of almost 20 booked for a 30th birthday meal. We arrived for 6pm, no menus on the table and took around 40 minutes to get menus brought and finally drinks to arrive. After an hour of being in the building we finally ordered our meals. There was a table of the same size behind us who had arrived just shortly after we did. Our starters were cleared and we thought out main course would be out soon after. We waited until half 8 until main courses hit the table! 2 and a half hours!! My son had ordered an adult meal and chose to have his eith the adults. He didn't have a started and the poor child was absolutely starving!! To the point he was almost in tears. The table who came in behind us got served their main courses before we did! Nobody enjoyed their meal when it finally came and the atmosphere at our table was ruined. Our waiter was nice and I don't believe this was his fault. Whoever took the two large bookings should have checked with the kitchen to see if both could be accommodated. Which clearly they couldn't do. To wait 2 and a half hours on our meals and watch a table who arrived after us get theirs before we did was unbelievable. Some of us had ordered desserts and in the end told them to forget about them! My youngest was really looking forward to getting a dessert but by the time we had finished eating our dinner close to 9pm the table was cleared and we all just wanted to leave!! Rubys well and truly ruined my friends birthday meal! They did take our drinks off the bill by way of an apology but it just wasn't enough when the rest of the bill was close to £300. To top it off, everyone who had Chicken/beef/steak/prawns has either been up all night with stomach cramps running to the loo or woke up this morning vomiting and running to the loo 🤢! We are so disappointed! We would frequently go to Rubys dundonald and have always raved about it but this was awful. With only 2 smaller tables in the restaurant I can't even say it was busy! They have unfortunately lost a lot of customers after our experience.

Never delivered. Didn't get my money back either. Got a funny text message, that I ordered late "We're really sorry your order wasn't delivered on time. We hope you enjoyed your food."

I had to collect it after 2 hrs

Waited 1hr 45 mins. Burger was cold. Chicken Stack was cold. Chips were undercooked and this cost £30!? Avoid.

Great seating area and the food and service have been exceptional on every occasion. Update....let down on a couple of occasions, was told the restaurant was open for lunch but wasn't. The downstairs bar doesn't serve food, turned away because there was a function going on and only recently, before we entered the restaurant they placed a snooker table right at the entrance and I think part of the restaurant was closed, sitting in front were a young crowd playing snooker and chatting, it looked like a student dig! We walked out and decided never to return, which is a shame cos the place used to be lovely.

Great food and a good atmosphere

Food arrived 3 hours after it was ordered and cold, tried ringing multiple times and no answer.

Order was an hour late. I used the just eat order update request but got no response. Called restaurant several times and got no answer. Received a call from delivery driver and he was in a different town on a road with the same name as the road I live on. To top it all off the calzones are missing and because it is a meal deal I have no way of requesting a refund for the individual item. The delivery driver was at least apologetic

Great food and really enjoyable. Thoroughly recommend

Order did not come, absolute joke. Refusing to give money back and said driver was stuck in traffic even tho order was never delivered.

both meals where missing yorkshire pudding and both had no gravy. chunks off meat and a couple of roast potatoes, not good enough. plus was freezing cold.

Went to niece's 21st party it was great food and was great night

Had a yummy late lunch/early Christmas dinner on Sunday. I had the veggie wellington with all the trimmings which was delish! My mum had the turkey and ham which she said was 10/10! There is a deal where for each paying adult having 2 courses (£18 lunch or £22 dinner) a child eats free so the kids had a margarita pizza each freshly made in their pizza oven! The service was great, staff were very friendly. Only things to let the place down was there were no desserts left so had to go for my 4th choice and they were just ok. The dining hall itself is clean and chairs were comfy, toilets were pretty grim but can look past that when the mains were so good. Also disabled access is limited as the lift is out of order and looks to have been broken for some time so it's steps or no entry basically. Would happily go back and try the regular menu and give it another go.

Good friendly service and the food was very good.

Called into Ruby's for a late lunch. The food was nice, however the prawn cocktail could have done with a bit more Marie rose sauce and they'd ran out of wheaten bread. The main course, husband felt that the 10oz steak was not size described but still tasty. I can't complain about the cock&beef, the champ was delicious. We didn't stay for a dessert. But I would go again. We were the only ones there so it was extremely quiet. Service was good and friendly staff, the wait between courses was ok. You didn't feel rushed to finish and leave, like some other places. Overall I'd say yes I'd recommend Rubys for a nice meal.

Hi, a loaded chip was missing and 2 tins of Fanta lemon also.

2.5 hours wait for the food to be freezing cold. Child’s chicken strips were like rocks accompanied by chunky chips instead of fries! Steak was ruined and overcooked. Main ceaser salad was a starter portion for £11. I have Requested a full refund. Tried calling 15 times to be hung up on each time. Disappointed to say the least. Will not be ordering again. Complete waste of money! if the wait is going to be 2.5 hours at least make sure the food is warm and up to standards!

Delicious & great value for money.

Waited close to 3 hours for my food. Given the option for a part refund to which the restaurant said “no”. Feel a bit more customer service could have been offered here since I ordered at 6.30 and didn’t receive my food until after 9pm. Food was no longer hot when it arrived and I was close to ordering from elsewhere, but sadly wasn’t able to cancel.

Food, drink and staff are always great! ⭐️⭐️⭐️⭐️⭐️

Twice now our food has been 3 hours late, with missing items both times, wont be ordering again

youse are a disgrace just because my name is foreign doesn't mean don't deliver the food fs waiting 1hr and 4o minutes and I live in dundonald absolute shame run your business properly!!!

wrong food delivered and items missing, waited for originally ordered items to arrive after contacting restaurant never showed up really poor service first and last time using this place save your time and money.

Amazing food but very run down. Went with family for Sunday dinner and the food was amazing as it always is, however when we first got to the restaurant we where greeted by a young girl and a kid (maybe 8/9/10 years old). The kid insisted on giving us our menus, she brought us to our table and dropped the menus on the floor (obviously by accident) but was just very off putting that we where being waited on by a child rather than our waitress. When we were brought to the table our seat was completely mangled as you’ll see in the picture below so my partner and I where almost sitting on-top of each other so neither of us had to sit on the damaged part. While we where ordering our food the kid was like lying her chest/belly on our table holding her head up just starring at us while we ordered and it was just so awkward and weird….got our starters brought out, unfortunately 1 was missing but once we told the waitress it was brought out quickly after. Unfortunately this isn’t the first time I’ve had something to complain about when it comes to the service in Rubys and I don’t like leaving bad reviews for places however, It’s just a real shame because the food here is so so good. The place just seems really run down and the some staff don’t seem to have a clue what they’re doing 😕

food arrived piping hot, massive portions and tasted great.turkey and ham and daube of beef are a must try.... unbelievable 👌

I had the roast dinner it was lovely well worth the money big portion cocktails were lovely I had a purple rain great value for 7.50 and strong the only thing I didn't like was the pavlova I just didn't like it and didn't think it was worth 6 pound

Absolute joke of an order, how you thought this is good enough to send someone is beyond me … overcooked, super dry , pepper sauce missing

Delicious, fresh food. First time ordering and definitely will again. Speedy and friendly delivery. Highly recommend

Always great Pizza and lovely staff!

Didnt get my drinks and pizza was so hard to bite.

Very nice food and surprisingly kept its heat. Definitely order again

Outstanding food and presentation the customer service is amazing your made to feel so welcome we really had such a pleasant experience thank you for your service and your customer care you have a wonderful team of staff and compliments to the kitchen staff for ever bite of food was absolutely gorgeous see you soon

Overall a great lunch experience. Really attentive staff, fast service and delicious food.

Great food and great value meal deals. Their roast beef Sunday dinner is something else. Also recommend their Caesar salad starter and pizzas!

lovely food and warm when arrived

Absolute joke waiting on Delivery, order was placed just after 5pm, I rang the restaurant at 6.53pm to ask where my food was considering it said delivered on Just Eat from 6.40pm which I got told it will be leaving the kitchen in 10 minutes. Food didn’t arrive until 7.31pm! Waited over 2 and a half hours!!

I was here one Friday when apparently it was steak night. I had the sirloin steak, cooked medium, at least that’s what you think you get after ordering your steak medium. Well what I got was a well done and very hard to chew piece of meat, that even a dog wouldn’t enjoy. A steak night of horror and definitely not recommended.

There was multiple items missing from the order, The food was late and when it did arrive the chicken was cold and hard as a brick

Best meals about never disappoints

Food was lovely, hot and delivered in time. Will be ordering again

Amazing restaurant and cocktail bar situated in dundonald near the hospital! We went on the night of the euros final so the restaurant was perfectly quiet and the staff were very friendly and held great conversations with us. The food was amazing and we were surprised with how nice it was as it was our first time being there. Will definitely be back soon!

Food was nice after it eventually arrived

food was first class as usual and piping hot.

Great service great food and great price Roast beef best ever

Don't be fooled by the location. Access is upstairs and isn't the boozer that's situated below. Arrived when it was really quiet and had a limited menu due to being the 12th July. Regardless, we had a starters, a couple of chicken wings, hot, great taste, wasn't dry, and had great texture with a crunch.. After this, we moved on to the brisket and boy who did not disappoint one bit. Service was great all round, nice level of reassurance.

The place is very run down. Left before ordering

Never had food and service like this before, food took over two hours too get to me it was cold,chicken strips where burnt and not a bit of garlic on the chips refused to give even a partial refund definitely would not recommend at all

steak was cooked to perfection,meal was really rasty. definitely recommended.

Friday night £20 steak and sides with drink was amazing , food was beautiful and great service . People need support local restaurant / bar especially with offer like this. Could make it for this kind money.

The food was delivered on time and roasting hot. It was really tasty as all their food I've ordered so far. Definitely now a favourite if not first choice for food now.

💯 best thing I've ordered on here, was hot when arrived. roast beef Sunday dinner and desert was excellent 👌

the food was lovely, very rasty, good portion size. also the food was roasting. I will definitely be ordering again. Can 100% recommend if this is the food standard all the time.

Food is beautiful & fresh . Arrived lovely & warm too :)

The Sunday dinners here are out of this world and a good price, will definitely be ordering again!

Well. Such a friendly place. For that it's great. However, ladies toilets need some tlc. No toilet seat or hand dryer does not impress me. Other than that. Great place

Really enjoyed lunch friendly staff, great value. 👍

There was a missing item on the order. I only received 2 chocolate fudge cakes but had paid for and ordered 3.

Dined at Ruby’s last Sunday afternoon. Expensive food which was not value for money, bad service (staff not friendly or attentive) and very noisy when seated near the snooker table!

My order was over an hour late. I tried to ring the restaurant but couldn’t get through and the just eat app told me my order was delivered twice. I ordered another meal just before my ordered arrived.

food was great..Delivery was late, so food was a little cooler..

Pizza upstairs are amazing. Wood fired. So nice. Well definitely be back. Strawberry daiquiri are out of this world

The food was lovely but the place is a bit rundown needed painted and new carpet . And mens toilets r run down 2 of the 2 doors didn't have locks on the where missing and toilets needed a good clean,and the was at start of evening around 5 pm so obviously hadn't been cleaned in a while.Also carpark needs a good clean and tidy up it tatty looking weeding and cutting of back of plants and it needs a good sweeping 🧹.But must say the food was lovely. 9/10 for food 4/10 for place.I only visit the place 3 weeks ago in march 2024. Saying all that I would go back.And this was the 3 time I have been there. O and one more thing it's upstairs the restaurant and the lift 🛗 was out of order so that needs fixed ASAP.

Ordered a delivery of ribs wings and frys ribs were small sauce nice wings only 4 very little sauce and chips were sweaty never again

Everybody is really nice, the atmosphere is great, and the food is really fresh.👍

Great food, everything cooked to perfection. Tasted great, loads of it. A good feed my granny woulda said. Cheesecake was very yummy 😀

Lovely tasty food and really nice friendly staff. Updating my previous experience, while the food is still very nice I was disappointed with the amount of fat in the centre of my beef which put me off, as well as the gravy being over salty.

the food quality was not there ribs were tiny portions. only 4 wings with very little sauce and the chips were sweaty very poor

I never leave reviews tbh but I ordered a roast beef dinner from here tonight and 2 desserts and it was beautiful. The beef was like butter. Food came piping hot and was early which was brilliant I thought considering I live in Ards and I was starving lol! Worth the money in my opinion! Only thing I wish there had of been more of was gravy but that’s just me being picky lol! Would highly recommend if you’re feeling like a lazy Sunday roast!😍 Perfect start for Easter, thankyou rubys!!😊

The meals arrived very quickly. The food was still hot which was great. Both meals were delicious. I would highly recommend this place and can’t wait to order again.

Great place to eat never had a bad meal in it food is lovely and stuff are very pleasant would definitely recommend 😋

Great food, slow service. Would still recommend.

Went for lunch food was lovely staff were really nice Guinness was on point ended up staying for a few drinks couldn't fault it definitely be back

Had the 2 course Sunday lunch, it was a fantastic meal and must make special mention to the beef; succulent and taste. Staff are very engaging and knowledgeable. We will definitely be back, thanks

food was lovely but unfortunately the order was missing both desserts and the drink 😪

Nearky2 half hours after placekmv order it arrived burger was wrong tried 5 times ring them no answer

Late late late.. alway late.. stopped using them because of the fact they are always late... not 5 minutes but 1hr/ 2 hrs late... no time management .. food arrives cold.. shame on them.. and their number doesn't work it is for Ruby's the restaurant but the actual food comes from elsewhere... get your act together.. don't use this if u expect food anytime soon!!!

The site is very good. We found it on the way to another place but it was the best we have eaten. The meat was grilled and the pizzas were cooked in a wood-fired oven that smelled spectacular. Super recommended really.

The food was delicious, however it was over an hour late. we ordered for half an hour before we needed it to be here to allow for a delay (5.30pm) Our meal arrived at 6.40pm!

received almost the completely wrong order. missing two items, in place of one item was another set of the fries we had ordered.

Had the burger. Tasty but could be better overall. As with the chips which were way to chunky

Took 1 1/2 hours for delivery and food was cold as only one delivery driver and the forgot my pavlova

Food just okay, service? They forgot

Very good restaurant, the staff is great! Smiling and attentive. The meal was excellent I recommend +

Not great. Just average xmas dinner but small amount of turkey...awful music playing which put us right off. Service was ok just a bit slow...food nit good for the price at all..whoke place needs re furbished. Torn seating and broken bench backs...not a great impression at all.

Fantastic food, great value for money

Actually arrived a little too quick, chips weren't as crunchy as normal but still lovely with the peppercorn sauce. Burger from this place is beautiful and has me coming back time and again. Definitely beats other restaurants that are far more pricey

Food is amazing Thankyou takes some time to be delivered tho

The food was lovely, very quiet, and not that busy.

Got the roast beef dinner and I can honestly say it was the nicest beef ever, literally fell apart. The staff were helpful and friendly and the atmosphere was good.

I ordered for the first time today. I had the sirloin steak, chips, pepper sauce and tobacco onions. Everything was cooked well and tasted good. It could have been a little warmer but I enjoyed it non the less. Will order again.

Amazing food! Very reasonable price! Quite run down and needs a renovation.

Lovely food & atmosphere, great service

Pavalova wasnt great , everything else was gorgeous :)

I have just came to Belfast yesterday and it's ny first time in Rubies, the meal was absolutely delicious and the staff were excellent ..