KFC County Down - Saintfield Road in Castlereagh

Most of the staff didn't speak English or seem to know what they were doing, which is probably why the whole experience was a disaster. All the customers were sitting about waiting 30mins+ for their food including some angry customers in carpark. We ended up getting a refund as we weren't filled with confidence - went elsewhere.

Wait for 25mins for take out absolute shambles!

Ordered for takeaway and my food was presented on a tray. Their app wasn't working so I couldn't get the special offers. There contactless card reader had stopped working and then to top it all off, the order wasn't correct.

Knowing that everyone loves to leave more negative than positive comments I have to say we Love, Love Love this KFC Saintfield Road.... highly rate. The lady on drive thru yesterday was so polite and ensuring our order was correct, our food was perfect, hot and extremely tasty. We will definitely return. Well done guys keep up the great work. Yous are amazing. Much love.

Tried to place an order via the app and collect at the drive through. No joy, the app "wasn't working". Went in and placed an order in-store. Waited 20mins, asked what the ETA was and was told another 20mins because of something which I can't remember, because I was too hungry. I agreed to a substitute for the thing that was going to add 20mins and they handed me the order a few minutes later. When I got home, I had no idea what had been substituted as it wasn't what they said it would be. Also the large gravy ordered was missing. The staff were nice, friendly people. But that operation is in serious need of staff. Won't be back any time soon. Too many poor experiences.

Waited 30 mins on food ,service is terrible,generally dirty and lack of communication between staff and public😒👎

Stay away at all cost 45 min wait for straight forward order

I wanted to pay with cash. Ordered at the kiosks as required, and then waited in line for my order. Eventually staff asked what I was waiting for and I told them my order number, they said I needed to pay before they received my order! This meant then after that I had to wait another while until my food was ready. What a crappy system! All to save on staff costs and customer service. There is nothing anywhere to say this is the way it works.

I love KFC but every time I come to this one, there is something wrong with the order… I keep coming back hoping that it will improve but tonight was terrible… the slowest KFC ever… either the staff aren’t trained well enough or there isn’t enough.. I don’t know what the problem is.. will I come back? Probably 🤦🏼‍♀️

Unreliable, took kids and the restaurant was closed due to staff, this happens quite alot

Ordered 2 meals and waited 40 minutes even though there was only 4 people in the queue. When we got the food there were several mistakes on the order, and to that I was asked to describe the changes I needed, instead of identifying the issues and providing me with the correct order. Will take ages, don’t go In a rush.

wrong order brought and taken away again by driver so we have no food!

Never again the food not nice the food is cold it not worth the money I got a rice box you wouldn't give it to the dogs and the place is dirty need a good clean

Food was cold, drink was warm. Didn't receive fillet tower, just a fillet.

Delivery driver apparently waited over an hour, food was delivered 2 hours after ordering. Burger bun was hard and popcorn chicken not nice

Freezing cold and missing my drink.

All food in this order was cold as I received my order over an hour late. Delivery driver said he was given 2 orders by KFC were I ordered my food. I phoned the restaurant and they said No they only gave him the one order. £18 for food that’s stone Cold and has to be heated after receiving it, That’s not right. I would like a FULL REFUND asap!! I even have a Screenshot of delivery going opposite direction to my house to deliver the other order. While I wait over an hour. Unacceptable

Come here with my kids as they love KFC. Ordered ice cream for the two boys after they ate and the staff gave the boys their ice cream for free. Very nice touch. Kudos to the staff here.

I never got my order delivered, dont order from here

I honestly don't know how KFC is still a thing. People order from here based on a memory from 10 years ago. The food is diabolical... a meal costs over £10 and consists of about 14 anemic cold soggy fries , a small pathetic burger topped with 5 strands of stale soggy lettuce ,a gallon of sauce, and to wash it down a nice warm tin of pepsi (yum). Every time I order food from here it's always regret that I didn't order somewhere else

chips arnt great and chicken was dry

Have never had a problem here but what an absolute shambles tonight. Lots of people in the restaurant annoyed with late/incorrect orders. We tried to eat in, our order took over half an hour. When we did get it the sides were wrong - when we asked for this to be corrected we were informed they were out of stock (this had not been updated on the self-service machine). We were not offered any kind of recompense for the time or lack of what we ordered. At this point we were tired and annoyed so took our food with us, got home to discover my tower fillet burger was just a piece of chicken in a bun - no sauce, no hash brown. Has discouraged me from ordering in the future.

Over £30 on an order and didn’t receive any chips

my food was cold and smothered in sauce and couldn't eat it it

Busy handy checkout food nice and warm premises clean and handy carpark.

The food turned up cold, there were only 5 hot wings but the menu says 8? I ordered an extra 8 hot wings that I paid for & never turned up! Refund

full popcorn chicken missing from order, 2 rice containers arrived less than half full and 2 gravy containers arrived less than half full also. that's almost £10 worth of the order missing. unacceptable.

food was not delivered even though it was updated as being delivered

No staff. Rubbish everywhere. Had to wait half an hour in a non-busy restaurant for two meals. (Only half the tables were seated)

Pls fired that driver he just gave the customer missing order . He just take advantages of customer . I got only 1 bag then i go to the shop i tell about my order lots of missing product then the manager tell me he pack my order he gaves 2 bag . I order the party bucket with extra 8 hotwings i suprise no chicken no popcorn and no extra chicken wings . So pls fired that driver

Always run out of condiments and can take a good while for order especially dining in.

My order was missing items. First time I use Just Eat in a while and I have to complain.

This is getting extremely frustrating! 9/10 times I order either through the drive thru or just eat, there is something missing. You need to take lessons from McDonald's on there order quality checks. They don't miss items. It's ridiculous that I have to get a refund, then reorder, and pay delivery charges again!!

Items missing and answer from the restaurant

Absolutely shocking my last 4 drive thru meals have all been wrong and always short off content looks like staff stealing the food 4 themselves finished with Carryduff never b back staff bunch off hoods

Food arrived on time, but when I opened the bag the pop corn chicken had been put in upside down, with the result it had fallen out of the box and was lying loose at the bottom of the bag. I ordered the 12 piece boneless box meal, only 11 bits of chicken were in the box. The fries were tasteless as they had no seasoning on them like they normally do. Very poor order tonight 👎

Food came cold and although I only ordered 4 items, 2 didn't come so overall not a happy customer

Cold food. Late by an hour. Missing items.

Half food order missing can’t even get the restaurant to pick up the phone too many orders items missing or wrong. This time half the blinking order is missing ridiculous family treat night. Will need to put in a pizza! 😠

Never had issues before, but this time the 8 wings were missing, quite disappointing

Ridiculous wrap never came! But won’t answer the phone so can’t do anything about it

There is a special that says if you spend over £21 you get 2 free hot wings & a box shows up which also says free. I clicked on the free box as anyone would, not only did I not receive my 2 free hot wings, I got charged for them at £2.29 after spending £45.

it never came i watched the driver on map and he hit delivered the estate beside me

Ordered two zinger meals and got given a completely different burger in one of them?

The place looks disgusting inside and out. Franchisee clearly does not care. Long wait time.

absolutely horrendous..the couple of bits of dried out refried wings which I should have got 4 of i added 2 more. plus beans and gravy..was supposed to come with chips and 2 chicken pieces plus 2 chicken tenders I spent nearly 30 I'm disgusted. I am a single mum with 3 kids this was a treat I wouldn't eat out of there again and I expect a full refund not the measly 7 credit

KFCs fault not the driver. The time of delivery kept moving out, at least 40 mins past the original time. I can see in tracking the driver was sitting in the restaurant waiting for the food. KFC prioritise restaurant, then drive thru, then Just Eat. Use another KFC not this one.

missing full meal along with items from another meal

Used the drive thru, fast effective service

I specifically asked for no lettuce or mayo and my burger was covered in it

they forgot my chips then I could not get through

I placed my order with scheduled delivery (paid more than one hour in advance) to be delivered at 12:50pm, it was delivered almost at 1:30pm. On top of that I didn’t receive the 2 cookies I ordered.

Extremely slow service. Seriously slow. No wonder the place was empty.

I did not get my order right. I ordered zinger riceboxes i have got just salads.

There was loads of missing items

Absolutely disgusting service. Delivered over an hour late.

**Five-Star Review for KFC County Down** Greasy fingers, chicken fried real nice, **KFC County Down**, worth any price. Crispy skin, golden and brown, Every bite, you'll be begging for another round. Mouthwatering scent as you walk through the door, Fried chicken aroma, can't resist anymore. Juicy and tender, it melts in your mouth, **KFC County Down**, the best in the North. 🍗🌟

my burger was freezing was unhappy about it

Terrible- ordered a 14 piece bucket, got delivered a 6 piece bucket, absolutely ridiculous and not enough food to feed everyone. Extremely disappointing.

The corn on the cob was a bit dry they need to go back to putting loads of butter on them 😂but other than that the food was tasty and filling 🤗

Wouldn't order from here again, they left half the order in the shop, and when I phoned they said yes we have it but can't do anything about it....Great customer service. As for uber because I give the pin number when delivered as far as they are concerned the order was right. NEVER AGAIN

Food tasty, portions poor for the price charged. Wouldn't go back.

From the moment we stepped in to leaving the staff were so friendly and welcoming, great customer service and the food was tasty too! Thanks!

No Gravy!! How hard is it to get the order right. Always something missing

Food is cold, came 1hr after I ordered it

lovely and fresh pity no pepsi max

Absolute disgrace!restaurant was meant to deliver 20-35 minutes but took 1hr and 45 mins ....and what a surprise there isn't an option to complain about the time it took for the order!could also see the delivery driver was at the restaurant for over an hr!!

My order was short by 2 mini fillets

50% of the time the order is missing something

The restaurant did not deliver the entirety of the order. We ordered 3 portions of the hot wings and they only delivered 1. We tried to contact them but they did not answer the phone.

driver was ready. restaurant was not. dreadful service

still havent received my "delivered" food

Called into KFC saintfield Road. I ordered via the app for collection. Upon my arrival I tried to check in using the app but something went wrong. Explained at the counter and unfortunately they couldn’t do the order because there is no live order. Alex who then helped further, I re ordered and she was more than helpful. She has served me a few times when I’ve been in and is always friendly but today she went above and beyond. Her customer service is second to none. Deserves a pay rise. Sad to hear that she is leaving soon but best of luck on your new venture

Marked as delivered but never received any food

Says opens at 11am. Stood outside at 12.14pm and no opening of doors. Very disappointed

Order once again missing food that was paid for and ordered. No straws either. Wrong burger in box and mayo on when asked for none as can't have dairy.

Food was cold and soggy when it eventually arrived! Very disappointed in this service

Great food and delivery, thank you

OK service, busy at the time we where there and staff were flapping but they got there in the end

Food was unreal, delivery was fast.

waited at the drive through for 10 mins, got no service. Went inside then ordered and had to wait 15-20mins. forgot to give a drink as part of meal, never gave any straws. terrible service and place is a kip.

Used to be the best but did they go downhill barely any chicken in a fillet burger might as well order the batter plus hotwings where freezing got them changed only for 2nd batch to be exact same waste of money they obviously don't care about the customer live and learn will not be back.

Bad staff, the employee Danny was really meam to me and didnt help me out with choosing my meal

I can't praise this KFC Saint field Road enough. It was spotlessly clean, spacious and had the loveliest of staff. Everyone one of them were friendly, helpful and busy house keeping. My grandson loved his food, Chicken nuggets, chips and gravy. It was a large portion, he eat it all. A thing he never does and 2 large cokes with a complementary ice cream all came to just under £10. Highly recommended and I will be back. Thank you.

I ordered 2 tins of juice and none of them came with my order

It's good, if your not a hurry to few staff, one person trying to serve customers sitting in, and assembling orders for delivery drivers at the same time.9

Late and didn't get my Pepsi max

Driver, was late and my food is super cold from it taking so long to get here.. driver went completely wrong direction, while delivering my food.. was over 20mins late than originally estimated at first..

The driver turned up with the wrong order

Ordered 10 pcs of chicken and only 6 came. Food was over 1 hour late and app didn't update status

I asked for no mayo as my wife is allergic to it and the mini filllet came with mayo I am disappointed and I won’t be getting again

Ordered a 12 piece boneless sharing meal at the drive thru. Just home, no popcorn chicken and 10 pieces. I've rang 6 rimes, no answer. From now on I'm ordering in the restaurant and counting it out at the counter in front of them.

Friendly staff and clean and tidy

food was great, unfortunately it was our 2nd order as the 2st order we didn't recieve everything. Even the 2nd delivery was missing items....absolutely hateful having people eating at different times then to still have items missing!

Always forget things from the order!!!!

Wrong order- rang to ask for re delivery and they said had to call just eat which I cannot do- blamed driver and did not get food

Food is cold and items are missing. Very disappointed

Came an hour past the first estimated time I was given and food warm slightly warm

ordered food at 5.55pm and delivered at 7.40pm,supposed to be fast food restuarant!

Food very tasty also hot beautiful.