Ruby King in North Down

Went in and was continually ignored by the Chinese girl on the phone right in front of us 8pm 16/9/24 after 5 mins we just walked out.. if you wanna order you could try ringing them from the car park and then they might speak to you. We won't be back.

I’m countering the bad reviews to an extent. We find the food here is great and well priced, staff are always flat out. But please please guys clean the place up a bit it’s bogging and when you’re waiting that’s all you’ve got to look at.

I won’t go anywhere else for my Chinese food. Love this place. Portion size is huge and great value. I’ve been going here for years. Has changed management a few times and (rightfully so) they haven’t changed a thing. Keep up the good work folks 👍🏻 My eldest daughter loves the fish tank 🐟

Just received my delivery over anhour and half the food was freezing chips looked like they have been over cooked definitely not fresh 2 meals was size of a kids meal used to be a nice chinese take away in Bangor but it's went to the dogs since new owners will stick to the swan chinese as never had a bad meal from it

We ordered a delivery, double checked exactly what was ordered and when we received our food, one full meal was not included. We called back to ask for the rest of our order , and got told that the mistake was ours. The young girl on the phone was extremely rude & hung up the phone. This is not the first time that they have messed our order up. We will not be back. Terrible customer service. EDIT - they have now delivered our fourth meal and have asked that we return one of our meals back to them because they are blaming us for their mistake. An absolute shambles of a takeaway.

Was out with friends and we ordered a chow mein chicken was pink and just sitting on stop of some drowned rice uneatable, curry half and half was good nothing can really go wrong there, chicken fried rice couldn’t even cut through the chicken it was rubber, vile and Again the rice was drowned on one side and dry on the other (a bit of mixing solved this but still a takeaway is meant to be less effort) salted chili chicken couldn’t be ate if it wasn’t just batter with no chicken the chicken was to hard to eat. The prawn crackers too, they were yellow with grease and soggy. And for the prices? This is just unacceptable honestly won’t be back.

Worst meal ever, over salted prawns, ribs sauce had no flavour Response from staff was unapologetic and I was thanked for my opinion!!

Dire. 4 dishes and they were all awful

Best Chinese in bangor always cooked to perfection for picky me x extra soya sauce all the time as requested x prices r also quite reasonable x

Ordered a chicken curry, delivery man was very polite. However, the chicken had a strange rubbery texture, chewy and just not nice at all. Like it wasnt fresh. Couldn't eat the meal. Decided to ring and let them know the poor quality of the chicken. Was offered a new meal or a free meal next time, I said no thanks. Really put me off. Food went into bin. Wasn't offered a refund or partial refund and the girl on phone had a bad attitude, like i was bothering her and couldn't wait to put the phone down cause I heard it slam down. Disappointed, never again.

Waited an hour and half for delivery. It was cold and wrong meal sent. Have been told I can get a free meal time will tell. Won’t be ordering delivery again. Not the same ad it used to be. Very disappointed

Service slow and last time I was there staff appeared disorganised and phone orders waiting a long time

I have never in all the years I have used Ruby king had a bad meal. Highly recommend this take away.

I have been using this takeaway for a few years now but last nights meal was the best food I've eaten in years from a Chinese restaurant. The food was delicious, the meat tender and full of flavour loaded with plenty of different vegetables which I adore. Many thanks to the chefs and keep up the great work. Excellent. Wes Knox.

Just ordered through bangor eats. Took over an hour and a half to arrive from ordering. Food was cold. Ribs where burnt and uneatable. Very very disappointing for our Saturday night treat!!!!

We ordered a delivery at 6.20pm, it arrived stone cold at 7.55pm. It’s not good enough to accept this sloppiness. Never again.

Ordered to be told a hour wait nearly two hours later it arrived the curry was Luke warm the chips where cold and soggy we where told we get free one next time sorry it won’t be happening I had to order from another Chinese and it arrived pipping hot and very edible. Not like here I won’t be back it went in the bin it was vile.

Ordered 2 portions of chicken balls with chips, a chicken fried rice and a chicken chow mein and was left bitterly disappointed and feeling quite sick. The chicken balls were still soft and barely lukewarm. The chips with near white with some still having raw potato in the middle. The rice and the chow mein were again just about luke warm. The sweet and sour sauce with the chicken balls was actually cold. It was like this food had been left out for days and reheated multiple times (which I know it obviously wasn’t but the taste left a lot to be desired). I was told a 30 minute wait and arrived near enough exactly 30 minutes later. Have enjoyed many lovely meals here but this experience has really put me off eating there again, particularly after spending so much money and looking forward to the food. Really disappointing.

only accepts cash, so probably pocketing cash and not declaring it and having to pay tax/ni or whatever else like everyone else has to. also probably doing the double on the dole too staff often scratching nose/coughing/handling money then handling food prices are absolute extortion, and when you consider theyre probably not paying tax/fees on it, theyre probably making a fortune

Not nice at all. I only ate my special fried rice because I was hungry. It wasn’t good. No taste.

Really good food and really good customer service 😊

Ordered a chicken curry - sauce was brilliant, however the chicken was a real let down :( Not the best quality and pumped full of water.

Absolutely the best Chinese in Bangor, go every Saturday night, the portions are big and tasty, and the staff are so friendly and polite. Five stars all day long.

Worst ever chicken curry I have ever tasted. Chicken was really awful, strange texture, rubbery and awful taste. Fried rice was dark brown in color and unappetizing. Chips although plentiful were hard and tasteless. Won’t be back

Best I’ve tried in Bangor, other places have been hit or miss but this spot is top notch 👌🏻

I went here after the first Chinese I visited was cash only and there were no nearby working cash machines. I should have known from the outset that it was going to go wrong. The place was untidy with boxes of stuff all over the floor to the right of the door. When ordering there was an issue with the till so the 2 women (in dirty clothes) kept shouting for William to help with the till, after several minutes a man appeared and also couldn't get the problem sorted, on this one of the women just said it's OK I'll use the other one?! Why not just do that at first? The wait for food was short and I got home to enjoy my meal, after a tiny amount of time I bit into a piece of "chicken" that was both hard and felt like it was about to burst, I have no idea what it was but it put me off resulting in most of my food being thrown in the bin. I won't return, it was dirty and the food was gross. In reply to the response from the owner, it was honestly ages ago I can't remember when. I was prompted to write a review and did

Best Chinese in Bangor. Food is high quality and there is plenty of it. Very fast service.

Good food let me do bank transfer portion size was good

Amazing food and even more amazing staff. The best chinese i’ve tried, the food is always delivered quick and warm and never soggy. The portions are massive and cost so little compared to other chinese that i have tried. The staff is so attentive, remember each customer and always has time to get to know them. Huge shoutout to Alan who has made us feel so comfortable and told us about different places to go and things to do in Bangor as we are new here!!

Best Chinese and lovely workers Alan’s amazing always nice food

Don't care how good the food is if you don't take card payments (don't give me the it costs us too much nonsense we all know why it really is) then I'm not remotely interested in giving you my business. Marerosa got a £30 order that you lost out in instead.

Have used this takeaway for some time and would always have rated four or five stars. However, prices have shot up recently and, what is really irritating, quality and quantity have significantly dropped. In particular, kids meals (chicken balls) used to be a decent size and filled my kids. Chicken balls have shrunk to about a quarter size now - see photo of these untouched, with and without batter. Mini spring rolls also had virtually nothing inside making this poor value for money now.

Amazing!! Always so fast and so good over the phone and in person !! Couldn’t go to any other Chinese as these guys are the best

We had some really lovely food delivered last night. The Cantonese sweet sour and chicken was delightful and the Chicken Chow Mein was one of the best I've ever had. The girl on the phone was very helpful and even suggested dishes to try next time. The delivery girl was very friendly and all deliverd in 25 mins. I rarely give 5 stars but I can't give anything less. Will definitely be ordering again.

The nicest Chinese in Bangor. The portion sizes r hugeeee. Trust me just try the chicken fried rice ur live will be better for it.

Always use the Ruby King, food is amazing, but got honey chilli shredded beef tonight, absolutely tasteless, no garlic, chilli, taste, beef was really chewy, really disappointed. Nearly full portion left.

Whilst serving great meals the Ruby King must do the largest portions in Bangor 10/10

Tried to order a single meal for collection at the weekend. Was told by the girl it would take 2 -1/2 hours!!! Went somewhere else.got it in 10 mins.

Super service and really great food combined with very generous portions!

Great food, good prices, Great service during my first visit this evening. Will definitely go back for more. 😃🎅🎄

This is a really good place gives you alot of chips and stuff i love them

Attitude of older chinese man was terrible. Got the same kids meal many times and then one week told they didnt do it. Prices dear aswell. Will never be back To your response. If you are 37 and wear glasses then it was you. You have a terrible attitude when speaking to customers. Your staff are always pleasant but God help them if you are their boss.

Ordered tonight two hours later after two phone calls it arrived I told owner that I will be sending it back to which he was not one bit pleasent to say the least

Chips are like cardboard, not impressed 😟

Ordered food and told I it would be ready for collection in 20minutes, over and hour later before I got it and loads of people walked in placed an order and left before me. Food wasn't even up to its normal standard. Won't be back. I appreciate as the owner there will be changes, cooking speed wasn't an issue. My telephone order being put to the back of the pile and forgotten about was my issue. Waiting with two young kids and the premises was freezing cold.

Great Chinese very quick on making food up or delivery. Friendly staff. Recommended

Fantastic got beef mushrooms really tasty an filling cooked to perfection

Place is a joke, they pick and choose when they make there meals. AVOID!!!!!!!

Handy enough Chinese. Has some good offers and food is grand

Reliably good food, large portions

Absolutely rank. Was the best in Bangor a while back. Not anymore. Won't be back

Best Chinese carry out in Bangor, in my humble opinion.

Ordered a carry out meal. Only half order arrived. Ruby king refused to send outvrest. In fact said it wasn't ordered despite questioning part of order. Avoid using this carry out. Useless.

The worse Chinese in Bangor!!!!

Always good portions good value for money

Good sized portions, can easily make 1 meal do 2 people.

Only giving a 2 star rating is because the dogs enjoyed it.This was one of the best in Bangor 6/7 years ago, id have give it 5 stars all day long. Place has went downhill fast. So has the staff, only good point is the the develery guy (Davy)

Went in and asked for noodles without beansprouts and I have allergies good job never eat them my brother pointed them out

Great food you can see prepared in front of you.

We ordered a special curry vegetable udon with a portion of garlic chips and salt and chill prawns . When we opened the chips they were liturally covered in salt - so bad that you could see lumps of salt all over the chips but no garlic - I phoned Ruby king and they agreed to get the delivery driver to collect the chips and give me back my £4.20 - for the chips . The driver arrived and collected them and gave me the money . We then sat down to eat the rest of the food - the special curry was also just full of salt so bad that you could physically crunch the salt within the curry sauce . I decided to eat half and ended up throwing the rest away as I really didn’t want to complain fir a second time . During this time my wife began to eat the prawn dish and it was also full of salt that you could not physically eat it . I rang Ruby king to explain and the owner offered a free meal next time , I said I didn’t want this and they agreed I could return the prawn dish aswell . This time I took the dish back to them . When I got there I asked to speak to the owner , as there were a few customers in the shop I didn’t want to make a big fuss . That was until Bruce the owner came over and said he has sold 15 portions of the dish tonight and it must be me as he has had no complaints . This made me angry so I said to him that I’m not the only person who has had an issue and told him to look at his reviews on google . He then proceeded to raise his voice and say to me “I dont care “ so I asked him did he not care if the food did did not taste right and was salty , all he kept saying was he didn’t care . He then opened up the prawns I returned and put one into his mouth and said they tasted fine and it was me and not his food , as he was saying this With prawn in his mouth bits flew out onto my arm . Eventually he was ushered away by another member of staff who apologised to me . I got my refund for the prawns and left . I have never before seen this sort of behaviour especially by the person who owns the business . Needles to say we will not be returning , which is a shame as the rest of the counter staff were very nice and understanding it’s a shame Bruce can’t adopt their customer service

Ordered a meal to be delivered to Bangor. Never arrived. Will not be ordering again. Very poor service.

Stay clear, ordered 2 hours ago. Showed up with no sauce which I paid for. Told me would be another hour before I got sauce. Sent wrong drink food was cold, reheated as it was dry. Seriously I paid £17 for this! Dry Chinese 🤨 they did say they would give me my sauce I paid for next time I ordered from them!

Good take away food..delivery available

Absolutely WOEFUL ! £19-50 for two main courses delivered,.... & even the dog turned her nose up ! NEVER AGAIN !!!!!!!!! Used to be the best in Bangor ,..... Now, the WORST !!!

Always get beautiful food and quick service

Maybe not the worst chinese takeaway we've had but by far the worst in Bangor. Absolutely nothing about their food was good. Small knuckle ribs that were all bone. What meat was on them was too tough to bite. Deep fried plum chicken that was all batter and no chicken. And too tough to bite. Rice that was brick hard and glued together. Do yourselves a favour and give this place a wide berth. Disgusting!!!

Well looked nice from outside it was cold inside waiting on my food wrong order given drove home to then see the mistake then had to drive back to the shop to get my order not one time did they offer anything for there mistake not even to deliver it and also kicked of on the phone to make sure that i brought the other order back

Great food and quick to deliver to your door