Rubens Coffee in Wirral

Service is terrible. They don’t acknowledge you. Take too long to bring your order. The coffee was terrible. Avoid.

Not stuffy. Really nice people and of course coffee.

Meant to be dog friendly but has a list of rules so probably better for everyone if it is not dog friendly! Toasted sandwich was horrible meant to be cheese and tomato was more like cheese and tomato puree! Over priced for what it is Would not visit again!

Trying to enjoy a quiet coffee with staff talking loudly to each other and singing badly to 80s music…. 🎤 Don’t call us. We’ll never call you. At £6.60 for 2 coffees, “I’ve got to let you know” “Word up!” 🎵, Came back on Fri 22 March. Just the same. Loud staff singing. Also got told loudly not to sit on settee and chairs at back as the section is closed. No sign displayed. No apology, no niceties. That was me told with everyone looking. Nice place, shame about the rude, loud staff. No attempt to say goodbye despite every opportunity to do so.

Lacking in customer service this place, was served by a rude woman laughing with her mate an made an average coffee

Staff really nice and food. Nutella hot chocolate is 10/10

Very good cup of coffee and the cakes are nice too

Nice, friendly little coffee shop. Great brownies.

Morning coffee at reubens. Nice relaxed atmosphere. Liam and team are quick on service. Coffee always good. ...

Very clean, food excellent and the best milk shake I've ever had. Good value for money.

Great service and friendly staff, lovely atmosphere and outside space as well. So handy from car parks and bus station

Great coffee and a nice relaxing atmosphere

Just wanted a hot drink but instead myself and other customers were subject to an middle aged member of staff screaming like a banshee at a young man also a member of staff absolutely disgusting behaviour vile woman,what a bully ,won't be going back there and I would be telling anyone who will listen not to go there either hope the young man reports her .

Coffee good and staff were pleasant and a nice atmosphere. Unfortunately let down by the toilet facilities. Dirty sink and broken flush.

Really excellent coffee. Flat white medium (4 shots) was excellent. The babycino was made with care and attention (i.e. not too hot or cold with some chocolate) which my daughter really loved in the park. Great start to a Sunday

Always a good place for coffee first thing on a Saturday morning. Staff are first class and the coffee is made to perfection.

Liv was a very lovely young lady. Very friendly

Excellent caring staff and good food.

Bit of a chameleon this place. (Heswall) When the staff includes the mother of the manager service is miserable. On a freezing day the doors were wide open As i did not want to catch cold i closed them. This woman told me in no uncertain and very rude terms they must be open. Used covid as a poor excuse which was nonsense. She and her son, the manager? are not customer friendly at all. The other staff members are just great and can't be faulted. The drinks are fine but the non cake food is lacking and overpriced for the quality. The cake selection is good but well overpriced. With decent management from the top this place could increase profits greatly and give a much better customer experience. Having newspapers was a great customer draw but they no longer do it. Cost cutting in the wrong area. The location of this cafe is perfect. The owners need to get a grip. Should be full at 3pm on a friday

Wanted to make a complaint about rude member of staff who had been horrible. Dismissive and rude not able to say please or thank you on two separateoccasions. The senior member of staff told me not to come back again because I had described his mother. He instructed other junior members of staff to no longer serve me

Always able to find a table for our occasional morning coffees here, as the layout is spacious - (unlike the West Kirby branch, which is cramped and noisy, and which we've often had to walk out of due to lack of a free table). Great coffee, and staff always offer to heat up our Danish pastries. Dog-friendly, too, which is a bonus.

Simple...good coffee and dog friendly. Winner!!

Always a pleasure to go into this coffee shop. Staff are always friendly and welcoming xx

My dog and I were made to feel very welcome by the super friendly staff. Lovely mug of tea!👍

Rubens, a very nice place to stop and have a coffee.

Reubens coffee is always good. I'm just sorry they've stopped serving chai latte

We only had a coffee but it was hot and delicious , nice friendly staff and table was clean

Really nice lattes. Nicest tasted in a long time. Staff very friendly. Rubens covid aware and spotless

Very nice cafe but the service is a touch tired in all honesty

Staff friendly & attentive. Sat outside watching the world go by with a latte & bacon roll.

Sat outside and enjoyed cup of coffee.

Brilliant, friendly staff always made welcome, and always say goodbye when leaving .

Nice coffee and staff but WHY was a dalmatian dog allowed to sit on the settee!!! This isn't the first time I've seen it doing this. The owner took it out for a wee & it was back on the settee again. Totally unhygenic & there must be something in Health & Safety rules that doesn't allow it. Not going again.

Excellent as always. Great coffee, fantastic staff!

Great coffee and nice cake. Areas to sit out front and back too. Plenty of space.

Great coffee at a safe distance

Great place! Great staff! Great coffee!!

Only went in for a takeaway coffee so I won't comment on the cafe. Coffee wasn't great. Fortunately there's plenty of alternatives locally.

Dirty tables, cold soup, FLIES and staff who couldn't care less.

Do not assume that the paying customer is always right with Staff here! Apparently, the front door (1 of 2) could not be closed on a breezy day as the Staff behind the counter were "dying" from the heat! Won't be rushing back for more of that attitude.

Ignored for 5 minutes by 2 staff behind the bar. Only ourselves waiting. Not so much as eye contact, a smile or be with you on a minute. One member of staff was busy rubbing his face then handling cups etc. Not impressed. We left without purchase

Prices extortionate for what is a basic coffee and cake! Will not be returning in future. They have got too greedy, nicer and cheaper coffee shops in Heswall!

커피맛은 매우 신선하며, 직원들은 매우 친절하고, 여유있는 오후를 보내기에 좋은곳이다.

Excellent friendly staff and good coffee. A little pricy

Very nice coffee and good service from an independent coffee shop. Recommended!

The coffee was average, the chicken, bacon, lettuce and mayo sandwich was awful. It left a terrible aftertaste and appeared to have constructed by someone devoid of any culinary skill. Avoid at all costs.

I love this coffee shop as you can really just take a second to yourself. It has a great atmosphere, friendly staff and good coffee.

Best hot chocolate on the Wirral recommend going there

Fantastic personal service, staff really go out of their way to make you feel welcome.