Roxy Ball Room Liverpool Cavern Quarter in Liverpool

Very nice atmosphere, boss night. Server Bradley was lovely and helpful

Bradley was an amazing member of staff, catered to every need 🥰

Bradley was excellent with his customer service

Naomi was great , helped out 100%

Badley Eeve served us today and it was fantastic, really funny and really helpful 😊

Great place. Jess was really helpful when we went to book our bowling games and made sure to check on us.

Bradley service was brilliant, had a ball playing pool and golf. Would recommend.

Great location, great staff, great drinks. Would highly recommend

had a great night, bradley’s service could not have been better. will be recommending and coming back if bradley’s on shift

Lovely night, bradley made sure i was well taken care of, will be back again

Bradley was just amazing, 10/10

Had a great time, Faye provided great service

Good environment and nice people

Jess was great we had the best time

Jess was so nice, got us booked in so quickly and was always available to help

Jess was so good we loved our time here would 100% come back

Had Bradley serving us today very professional and make our visit very welcoming had a great time.

Absolutely amazing experience here. Was served by an employee called Bradley- he was extremely helpful and very nice! Great customer service.

Jess was great, catering to are needs to are bottomless brunch and was also very friendly to speak to

Jess was great, catering to our need whilst we did the bottomless brunch. She was very friendly and approachable whilst we did bowling

Evie and Bradley were great hosts

Danielle made me feel super comfortable and helped ease all my access worries and help with any issue on the way. Thanks !

Great night, Danielle was fantastic can’t wait to be back!!! Although lack of vegan food options is crazy (especially when there is vegan dip?! 😂). Thanks guys!!!

Danielle was a star, she really took care of us and made us feel really welcome. 5 star all around !

First time going and absolutely loved it, naomi was so lovely and helped with everything we needed, will definitely be coming back

Great service, amazing food and lots of fun! Member of staff named Faye was brilliant :)

Naomi is an outstanding server! So lovely and a frat sense of humour…made us feel totally at home 🏡😁

Had a lovely time, Naomi was great tended to all our needs!

Such a fun experience. Naomi was so helpful!

Staff are really friendly, naomi was very welcoming and funny

Came down for a pint and to do some bowling and a woman that worked there was so helpful, I don’t remember her name but she had eczema. Lovely waitress x

Great service from staff especially bradly

Staff were rly nice and welcoming. Bradley was very nice.

Faye is the best! We came as part of a company night out and she gave us an unreal service! So attentive! Thanks Faye and Roxys Matthew St!

Faye is unreal. Service was incredible.

Had a lovely time! Bradley was very helpful and accommodating

I came here with friends and had such a great time. Bradley was amazing and so friendly and made our experience 10x better, will definitely returning.

Great experience with Bradley & Tom

Bradley is amazing and very attentive

Amazing atmosphere here! We are having the best time ever and would highly recommend. Danielle is amazing!

We were out on a hen do for my best friend and we had the lovely DANIELLE look after us. She was the absolute best, the loveliest girl to serve us. Thankyou Danielle!!xx

danielle was absolutely amazing atmosphere was great all staff were lovely

This is one of the best places Ive been too! Weve only been here for half an hour for a hen do for my best friend and the worker Danielle was so lovely to us! Would recomend and would come back again

Golf and bowling was great! Bradley was so helpful

Served by a lovely young lady called Naomi I believe.

Brilliant service, we were on a girls night out and service was second to none, Danielle was lovely helping us out as one of our party had specific needs. Would recommend for those with accessibility needs including wheelchairs.

Always love Roxy bars, Danielle was amazing very helpful and answered all our questions made sure we had the best night possible. Bar staff were brilliant amazing cocktails would deffo reccomend to kick start your night out in Liverpool

Had a great evening and Naomi was fab thank you!

Naomi amazing customer service!!!!!!!

Great experience staff where lovely and very welcoming well worth the money

Great games and staff dead welcoming :)

naomi and meena are wonderful people, absolutely great service here, would recommend

I enjoyed Roxy ballroom! Naomi and Emina was great xxx

Mina was fabulous! Friendly and very bubbly, would deffo come again xx

Amazing day! Facilities were of an exceptional standard and our host meena was so fun and welcoming, so we will definitely be returning in the near future.

Had a great night out, Naomi was lovely

Fantastic evening at this venue! We played mini golf snd enjoyed some drinks. Rebekah, Amy and the rest of the staff were so friendly and accommodating will definitely be coming back!

Came to roxy’s today to play mini golf and had a great time! Rebekah, Amy and the team were fantastic and couldn’t have looked after us better! Will definitely be back

Out of all the ball themed rooms I've been in in life, this was the best. Good drinks, top vibes, great balls. Would go again <3

Everything was perfect , excellent service and the food was unreal. Deffo will be back !!! Bekah the manager was amazing and made us feel so welcomed , she is a credit to the place 🫶🏻

Had an great visit here!! 100% recommend!!

Bradley and Leah, were brilliant, couldn’t be friendlier and more helpful. Great place, great cocktails

Had a fantastic evening here! The service was excellent especially from Bradley and Tash. Great choice of food and drinks. Will definitely be back!

bradley, leah and fayes service was brilliant, i will be coming back. would recommend to everyone

Bradley and Tasha were absolutely amazing. Service was so fast, drinks were amazing, games were really fun. Will definitely be back :)

Had the best experience here, the staff Bradley, Leah and Tash couldn’t have done more for our group! The venue is fantastic and has such a great array of games! Would highly recommend to anyone. Thanks guys!

Bradley and Leah delivered amazing service

Faye was a lovely host and the place itself was amazing! we played mini golf, i would definitely recommend :)

Faye gave us amazing service and is an amazing person. The Roxy is an amazing place and a great environment. I highly recommend coming in here

My visit with me and my mates was amazing we really enjoyed the shuffle board, we will definitely be doing that again, Danielle was lovely and was very helpful, we had a good laugh. 10/10

Faye - Great service, fun golf course!

Had a brilliant time here, lots of games to choose from and Bradley, Faye and Leah couldn't do enough for us!

Had such a good time at Roxy’s! Was such a fun night, would deffo recommend to anyone for a different night out. Faye in particular was such an amazing host for us!

Faye was very approachable and welcoming.

Awesome please, faye was lovely

In reply to your reply how can a genuine complaint be seen as harassment? Being defensive is no substitute for good customer service sometimes an apology is all that is needed at the point of yge complaint. Nor is passive aggressive a good skill

Terrible service throughout. Started with one of our party was in an electric wheelchair and had to wait over half an hour to get a key for the lift . After our games we ordered food via the code on the table . An hour wait and nothing appeared so we asked at the bar to be told it had been sent out , it hadn’t ! . We therefore asked to speak to the manager who yet again said it had been sent out and we must have scanned a table downstairs, we hadn’t been downstairs! . Eventually he agreed to send the order out again but would take 15 minutes. We then decided to go to the kitchen area to collect our food to be told we can’t stand there and can’t take that , it was our food , that we had paid for ! . Having got our food we returned upstairs to our table to eat it only to take one bite before the young girl serving the food and a security guard asked us to leave . So we’d waited nearly 90 minutes, complained , got our food and was asked to leave before we could eat it . No way , we sat and are our paid for food while the rest of our party had to leave . Shocking service and shocking treatment all because we asked politely where our food was . Would not recommend!!

Really bad service on all bars throughout the venue. It wasn't chocka by any means - especially for a Saturday - and it was a struggle getting served. Went downstairs for quicker service, absolutely no one waiting at the bar. Still took about 15 minutes to get two drinks. Won't be back.

What a shambles. 20 minutes to get a drink. Our large party had booked many games in advance but bowling kept jamming so staff having to reset every 10 minutes. We ordered and paid for food which took 90 minutes to arrive. Apparently our food went to table No 6 downstairs and not to us upstairs. Staff tried to blame us for this cock up. Why have 2 table 6's ? Some of our food never even arrived but getting refund for this was almost impossible. After our complaints fell on deaf ears security was called and we were asked to leave. Never in my 60+ years have I witnessed such an over the top reaction. The main issue here is they have very young people working there with very little life experience. No management to be seen and too few staff having to work their socks off. Our disabled friend waited 30 minutes to get key to lift. We poured over £1000 into the place to be made to feel like criminals when we exited the building. Believe me we will never come back.

Really understaffed on a Saturday night which resulted in really bad service. I reported some broken glass on the floor and then got asked to leave (I didn't break the glass, I was just pointing it out!) . Not a great night out.

Before I get to the bad bit I would say that Tom behind the bar at the Cavern quarter site was hard working and really nice. We enjoyed the activities. However, the site was very understaffed and it meant that some staff were working very hard and some weren't. There was a large group of us including people with visible disabilities and some disabilities that weren't visible . We had to wait for an hour for some food one order half came after 40 minutes and some food never came at all. An experienced supervising member of staff seemed no where to be seen. So you have minimally experienced staff left to deal with customers who cant get served at the bar and are not getting food that has been paid for. When we complained we were told we had ordered at a table down stairs (but we were upstairs) we said we hadn't ordered any food downstairs. Most managers would come round from behind the bar and introduce themselves and say I believe you have a problem very sorry to hear that how can i help ? We had to raise our voices above the music to be heard no one swore no names were called no one was abused no one started filming any staff. But we just wanted our food, but we were asked to leave. Seems easier to ask people to leave rather than actually deal with a genuine customer service issue. The staff need to wear bodycams for their safety and for the safety of the customers. The incidents can not be disputed then.

Came to Roxy for hen do. We were a group of 25. Activities were fun but the bowling lanes kept jamming. Food service and customer service were appalling! Some of our party waited over an hour for food. We were upstairs and they sent the orders to the same table number downstairs!!. Why would you have tables with the same numbers? When we tried to complain about the food not arriving the manager tried to tell us it was our mistake and we must of ordered it to the tables downstairs even though we hadn't been downstairs. Eventually we were asked to leave for complaining about the food wait times!! even though some of us hadn't had our food. I said we would of left sooner if the food had arrived!! One of our party was asked to leave for informing the bar person of a broken glass on the floor!! Trying to get a refund was near impossible! They said we were shouting at the staff but we weren't. No bad language used or anything but we had to speak loud because of the noise in the place And took half an hour to get the key for the disabled lift. So very very disappointed and appalled at the way we were treated and spoken to. Staff need training on customer service.

Dairy was brilliant provided the drinks with the entertainment- really good host and I thank her for such a brilliant night

Staff were so friendly and helpful. Definitely recommend for a chill night of drinks and games.

naomi was incredibly nice a true asset to the team enjoyed the experience very much

We played pool for hours and Jess provided get service and cam with the awsome drinks

Naomi gave us is amazing service! Would definitely recommend

naomi was amazing, so kind and helpful what a legend <3

such a great night thanks to cam and jess

Naomi was helpful, very quick survey

Naomi and Faye were fantastic 10/10

Foods and entertainment were spent and Naomi and Faye were really helpful

Did karaoke with my friends had an amazing time, Jess was great

Had such a great time at Roxy Ball Room! The atmosphere was lively, the games were fun, and the drinks were solid. There’s a good mix of things to do—whether you’re into pool, bowling, or karaoke, there’s something for everyone. The whole place has a cool, laid-back vibe that makes it perfect for a night out with friends. Huge shoutout to Jess, who was super friendly and made sure we were sorted all night. She was on top of everything, making the experience even better. If you’re looking for a fun place to chill, play some games, and have a few drinks, Roxy is definitely worth checking out. Can’t wait to go back!

Amazing vibes. Amy and Jen looked after us! Can’t wait to be back!

Jennifer Amy & Paige served us today on our visit and couldn’t be happier ! Played beer pong & karaoke . Super helpful and felt comfortable the whole time . 100% would recommend coming again as they were quick for customer service the whole time :) Happy faces all round .

Great place for bowling, lovely food

come bowling here all the time ! Staff are lovely

Faye very friendly and good service

had a really good time jess was really great