Romeo's in Derry

Andrea @ Romeos is a superb considerate kind and understanding lady! I had and issue with food I had ordered a while ago and I contacted Romeos and firstly was speaking with Laura who was also considerate and true to her word, when she said she would get the manager to call me directly! Andrea did call me and firstly was so apologetic and straight away rectified the situation. On recognising my issue she supplied me with delicious pizzas and garlic bread plus free delivery for my daughter’s 18th birthday on Friday night! Her customer service and community spirit for local people is exceptional.. it would be wonderful if big businesses would have the same customer service ethos that Andrea and the staff at Romeos do! ⭐️⭐️⭐️⭐️⭐️

We ordered Chicken Cacciatore so disappointed with the dish, we have had it on previous occasions and have always enjoyed it, so tasteless and bland, I t was like eating greasy butter, the garlic potatoes were the worst I have every had, quality has gone down hill dramatically

it can't be described however I do my best, a place to eat that I don't advise everyone to go of course one tries then you see the consequences vomit please the don't qualify for this tipe business 🤮

Ordererd cajun chicken pizza as i have many times, only this time it was a absaloute mess, i opend the box to half the topens even the cheese slid to one side of the pizza. Couldnt even eat it everything slide of it as i tryed to pick a slice up. Waste of money. 0 stars

Love Romeo's, they have a super fast delivery service, easy to use app, something for everyone, always quality food and service!

Absolutely amazing service!! The staff are so helpful and friendly! Couldn’t recommend Romeos enough🫶🏽

not weekly but regular customer ,consistently good, tasty hot food .delivered quickly by well mannered drivers.. i would though like to know what my accumlative purchase points entitles me too. good job

It was my first time eating here and I definitely would recommend I got the chicken box it was absolutely delicious and my friend got a small pizza and chips and they looked amazing and she loved it. Would definitely be back

I’ve been using Romeos for quite some time now. The service is fantastic. I live quite a bit away and the food always arrives warm. I placed an order through the app and forgot to select what sauce I wanted on my steak box. They called I didn’t answer so they sent the order. When I called them back and told them it was pepper sauce I wanted. So they sent another driver out to me straight away with pepper sauce and no charge. Their app is fantastic you can track you order and it’s always on time. Would highly recommend 👍

I’ve genuinely thought long & hard about this review as I’m an huge advocate for shopping local & Romeo’s was my go to. However I’ve let too much slide of late from Romeo’s & I’ve now decided to take my business elsewhere. On quite a few occasions the order has been wrong, items left out etc but I was willing to forgive (silly me). However the end was almost inevitable after a large order that was ridiculously late. The delivery driver did apologise & I felt there was no point in shouting at them (not their fault) and I wasn’t in a position to follow up as I’d placed the order on behalf of others (it was my treat for visiting family). Hugely embarrassed as I’d bigged up Romeo’s as being best pizza in town. Final nail was when I ordered a kebab & in the comments asked for the chips (hoagies) that had been left out of a number of previous orders. (30/4/24) A condescending female member of staff then rang me to explain that this wouldn’t be possible as she couldn’t order the chips off book! When I tried to explain she was having none of it & wanted to know why I hadn’t complained previously? I replied that I wasn’t going to necessarily make a fuss over approx 12 chips. Apparently I should have and she informed me that had I done so my order would’ve been prioritised (aye, right) as she wasn’t able to rectify past mistakes. In a nutshell Romeo’s have lost a very (very)good, previously understanding, customer over a dozen chips, 12 bits of fried potatoes… pretty poor customer care.

Food has gone down hill. Cold food. Order was wrong. They don't have a way to contact and there phone lines were down

Tried contacting there phone lines are always down. Pizza dough was under cooked. This is the 2nd order we have had that's been wrong and under cooked.

Just to say before leaving this review I private messaged them to allow them time to rectify it My wife and I ordered from here on Saturday night after about fifty minutes finally arrived. The lasagne was burnt and very little cheese on it. Tried calling back but couldn’t get through and as I say private messaged them gave them 24 hrs to get back and nothing. Would not recommend and will not Norse again

Where do you start Romeos. 1. Dips paid for not in order 2. One of the usual meals that we order, Chicken Cacciattore is quite simply NOT Chicken Cacciattore (either flavourless or cheese sauce flavoured!). Its pot luck when you order it. It's never been the same meal twice! 3. Kebab was sauceless & Cold. We have just bitten our tongue in the past, but enough! You have lost another customer of several years.

We regularly order from here when on night's as a last night treat. Never had a problem before. One of the items on the order was wrong mixed kebab came with no chicken and was cold....as was other kebab. Phoned and explained issue and was told to wait. Girl came back and said do you want us to send out another one and I explained I was at work and my break was over. Then she asked what do you want us to do ? I said you can refund it onto my card or credit my account. She then asked me to wait again. Came back and said we need to collect the wrong item. I again explained again that my break was over and I was back at work to which the reply was there's nothing we can do. Disappointed with the attitude towards regular customers so unfortunately we won't be ordering again.

Been a customer of Romeo’s for years but had a horrendous experience this evening. Placed order for delivery, when food arrived (after an hour) I plated it for the family including young kids. When we sat down it was freezing, the chips we not even Luke warm. My 6 year old stated the chips were hard and chewy. Understanding delays sometimes happen I rang the shop. For an explanation. The girl on the phone informed me if the food was untouched they would come and collect it, obviously mine was plated. The call ended. Needless to say the food was binned and I rang back to have the most unprofessional and rude response with one of the staff who when I asked for a manager said he was ‘busy’ making pizzas and sure he would tell me the same information anyway. Another school boy error she made was talking to staff about me when she must of thought I was on hold. She refused to give me her name too, and I’m still waiting on the call back from the manager...

Went in here to collect order we did on line . When got home we had the wrong order as had given us spicy chips which we couldn’t eat as we had orders garlic potatoes 🙄. They did bring them out after we rang to complain but by that time we had all out pasta eaten . The pasta had a nice sauce but we counted 6 pieces of chicken in the two pasta dishes in total . The same thing happened with a kebab back in February there was all salad but no meat . Won’t be back anymore if this cheating continues.

Regular customer here but after the shop ignoring and not contacting me back il go elsewhere next time. One of the things I ordered was a burger. It was completely burnt and the bacon was hard as a rock it was uneatable. Had to be throwin out. Bad for the price of the burger.

Went here for handiness. Have not been here for over a year due to problems with orders and having to keep going back to get it sorted. First of all, nothing has changed, had to go back again for incorrect order. I will never be back at this establishment, especiall when the lady told me what I ordered was correct and clearly it was not. The food is over priced and tasteless. I will go back to Piazza in Waterside as their food is really good each and every time with no mistakes. I know mistakes can happen when it is busy but this was shocking.

Conseguí el King Kebab mixto la semana pasada y decidimos entre 3 de nosotros y prácticamente no había carne. ¡Creo que nosotros 2 tenemos una pieza de pollo! ¡El fraude realmente como una ensalada y un montón de salsa! No compraría kebab de aquí otra vez y ninguno de mi familia ahora tampoco, ya que descubrí que sucedió lo mismo recientemente. Esto solía ser una buena comida para llevar, ya que he usado mucho a lo largo de los años. No volveré porque están engañando a la gente.

The best take away in Derry. Order from here regularly and food is always delivered on time and hot. Chicken caccitore is my favourite while my kids love there pizzas and milkshakes!!! Menu has a great choice and is well priced.if you have not tried here your are missing something!!!!

La mejor comida para llevar! La pizza es excelente, no me puedo quejar de Romeo. Tienen una gran elección en su menú que comemos fuera una vez por semana y nunca nos aburrimos. He probado casi todo nuestro menú y nunca he tenido una mala comida. Su cocina está totalmente abierta y reluciente, una comida para llevar muy moderna. Tienen su propio sitio web que puede solicitar, lo cual es muy útil y la entrega siempre es rápida.

Daría cero estrellas si pudiera. Mi esposa llamó por teléfono mientras estaba en el trabajo. Acordamos nuestra pizza habitual. Llegué a romeos y me dijeronMi pedido estaba listo, una pizza infernal, lo que me pareció extraño, ya que no era lo que solíamos pedir. Me fui, llamé a la esposa y ella dijo que no, que no ordenó eso. Volvió a entrar, la chica del mostrador fue y habló con la gerente / supervisora. Tenían un grupo, la joven que trabajaba en el mostrador regresó y dijo que si no quería el Infierno me pondrían la pizza que pedimos.El gerente sabía que había un desastre, no mostró propiedad ni servicio al cliente. Finalmente se me acercó y me preguntó cuál era mi pedido. Sin disculpas, nada. Ni siquiera iba a recuperar las papas fritas y darme papas fritas frescas hasta que le preguntara.No volveré, pésimo servicio al cliente. Al joven que tomó el pedido por teléfono se le dijo dos veces cuál era el pedido, también tuvo problemas con la máquina de pago con tarjeta cuando tomó el pedido por teléfono, por lo que tendremos que consultar el banco mañana para asegurarnos de que no se nos haya cobrado 3 veces.Otra comida para llevar pegada de nuestra lista. La comida es buena pero el servicio es inexistente. He estado ordenando desde Romeos desde que abrieron en las nuevas instalaciones hasta hoy. Hoy mi negocio va a otro lado.

Hemos tenido bastantes pizzas de Romeo recientemente y siempre han sido muy agradables. Ordene a través de su aplicación y, por lo general, estarán listos para la recolección 15 minutos después.Los reyes doner son agradables, pero sería genial si el pan fuera un poco más naanish.Sigue siendo un buen lugar para llevar desde su mudanza.

I ordered a steak and chicken king kebab got a box with loads of chips and hardly any meat absolutely robbed of my money won’t order again and I advise anybody that’s reading this to never to order from here again boycott Romeo’s!!!

We ordered a pizza and a chicken box, collected it just as it was being wrapped. To be fair, the pizza was great, no complaints there at all. The chicken box, however, was stone cold. The few pieces of chicken were cold, and some of the chips appeared to be cooked OK, but about half of them were only blanched i.e. part cooked, which is normal practice in many restaurants etc, but they do need to be recooked in the pan before serving. Chips certainly aren't supposed to be served to customers part cooked. The meal was not up to standard and so I re-packed the chicken box and politely returned it to the shop on Strand Road. The young lady who served me was there, and a man who I presumed to be the owner or manager listened as I explained that the food was too cold to eat and was unsatisfactory, and some of it was under cooked. The guy started to explain that the sauce makes the food cold and there's nothing wrong with it. I didn't agree and I was surprised when he refused to offer to cook a replacement meal or offer a refund. It only cost a fiver and some change, but that's not the point, it was under-cooked and too cold to eat. No attempt made to reach a compromise with a regular customer. I certainly won't be back, and I will leave as many reviews about the cold food and very poor customer service you can expect from Romeo's on every website I can find.

Waited about 20 minutes before they realised that they hadn’t even started to cook my food. Not the first time this has happened

The food is always hot, delicious and quick to be served. I love their chicken wraps in particular and would definitely recommend Romeo's to others.

We consider ourselves easily pleased, yet almost the entire contents of our large order went in the bin. By far the worst takeaway we ever got. Don't waste your money.

First time trying here and could not wait to go again.we had the chicken kebab and it was amazing.everything I had hoped for and more.fee days later returned as it was do so good.highly recommend

Solía ​​ser mi comida para llevar, pero recientemente cualquier comida que he pedido en los últimos seis meses ha sido terrible. La comida era fría y sabía menos habiendo vivido en Nápoles durante unos años. Las pizzas son malas. Las cajas de cartón son gallinas malas como el caucho. y las papas fritas son muy pobres, no sé si han cambiado de chefs o si han perdido interés, pero no volveré a menos que esté aquí las cosas buenas y también, por favor, no envíe a los conductores de entrega a mi casa si desaparecieron de la cabeza quién sabe qué

Lekkere pizza,s ze waren goed belegd en niet vet als we er langer als een week geweest waren dan hadden we nog een keer besteld

Desperdicio de dinero y pésimo servicio. Encontrados king kebab vacía. Prácticamente no hay kebab carne. y pollo dentro. No pedir una cama tamaño envoltura ensalada. Completamente decepcionante. Desperdicio de dinero, me dijeron que medir su carne, fue kebab alrededor de 75% menos carne que la anterior Romeos mezclado king kebab. Al lado de nada.

Great wee takeaway. Friendly staff, prompt service and lovely food. Even specialising in "local" cuisine - the LegenDerry Pizza

Romeo's delivers a great meal at a very reasonable cost. We enjoyed a salad, spaghetti bolognese & garlic bread during our stay in Derry. The online ordering was convenient!

My go to take away when in Derry! Love the greek salad and chicken kebabs! Chicken wings and chicken baguette also nice, fantastic chips!

Best Italian take away in town. The menu is massive and very reasonably priced. I can't understand why people would go to places like Dominos paying there outragious prices for in my opinion poor quality food. Once you go to Romeos you always go back

I called to Romeo's today and ordered my food at 7.21pm (time confirmed by my receipt). I payed for my meal and order my taxi to collect me at 7.40pm as I was assured that the collection time was 10-15 minutes. At 7.40pm no sign of my order so I asked the taxi driver if he could call back for me at 7.50pm. The staff were in complete confusion between the chefs ,the counter staff and the delivery drivers over the orders. I cancelled my taxi , it was obvious that my order would not be ready for 7.50pm . 30 minutes after my order. I received my order at 7.55pm and because of the waiting time I tried to get a taxi. Through no fault of Romeo's it took 20 minutes to get a taxi due to the weather in Derry tonight. On returning home and trying the food I was so so disappointed. I would never ever order or eat again, a chicken baguette and to have 3 chicken nuggets in a roll with salad now come on. Best thing to say is don't do it.

This is my favorite take away in Derry..when ordering I love that delivery address details are on system and food is always pipeing hot when delivered..we usually order the chicken caccatori and cheesy garlic bread..yummy every time!

My wife is a vegetarian and I'm all about the meat, usually ordering a delivery from anything other than the Chinese is a pain however weather it's in the menu or not all we have to is give them an idea of what you want and they will suggest things they can make for you, well priced, really good food and the staff cannot be more friendly, should be higher in the list

Tenía una pizzería aquí durante una estancia reciente en la zona tras recordar que habíamos parado allí una vez hace unos años. La comida era excelente, pizza estaba delicioso y la barbacoa envoltura de pollo. Pedimos una oferta de comida de dos pizzas, pan de ajo y las patatas fritas que era una enorme cantidad de comida para tres de nosotros, pero todo estaba buenísimo, fue una lástima para residuos, algunos pero estábamos llenos al final! Sin duda volveremos si estamos en el área de nuevo.

Normalmente me comprar comida para llevar a través de comer, pero recordaba una vez intenté Romeo en uni y tenía una magnífica comida. El Legenderry Burger es increíble! La carne es llena de sabor, se deshace en la boca, deliciosos! Probamos los kebabs y sólo teníamos que haber otro en el espacio de unos pocos días - son realmente los mejores kebabs en Derry! Estoy muy contento de haber recordado Romeo's, y por £2 entrega, es el mejor servicio que puedes desear!

Tienen los mejores kebabs de la ciudad y una gran selección de pizzas todo un precio razonable. Nos dieron unas cuantas ofertas familiares para fiesta de cumpleaños para niños, orden estaba disponible cuando llegamos a recogerla y todavía estaba caliente cuando nos sirve a los niños.

This is my favourite Pizza Place. I have tried other places but none compare. My usual is a 12" half spicy chicken and half pepperoni and it's to die for.Try it and you won't be disappointed.

Obviously now everyone is trying to keep fit and healthy and improve their diet so whenever we get a take-away we want it to be tasty and to actually be a treat as opposed to a greasy mass of fried mess! Romeo's is the perfect place to achieve this.Freshly made pizza right in front of your eyes, pots and pans going dishing up fresh pasta and pan fried items which is great! I would highly recommend it and they also do Special Offers which are easy on the wallet and very reasonable.Hopefully it wont be too long before we are treating ourselves again! Thumbs up!

food was great had a take away and was beautiful italian food, fast service and good warm food. good value, would recommend to all

This place sells freshly made pizzas & pastas that are reasonably priced (especially family meal deal). The staff on the phone and delivery person were friendly. £2.00 delivered it to our hotel room door. best to order on line though as you can take your time to ponder over what to order. WWW.romeostakeaway.com you won't be dissappointed in this one if your staying in Derry.

Food was great and well priced. Could have bought the whole menu. The quantity that you get was great and kept me full for a while.