Based on 452 opinions finded in 2 websites
Based on 452 opinions finded in 2 websites
Nº 476 in 682 in Sunderland
Nº 8 of 11 Seafood in Sunderland
Opinions
Lovely chippy. Good food. Great value. Friendly staff. Recommend.
Karen Addison . 2024-10-27
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Chips all scraps and anaemic. Batter soggy and sausage and battered burger had a strange taste. Always ordered from here, but quality seems to have gone downhill.
Gary . 2024-09-16
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Absolutey best cheese patties I've ever had really cheesy not just potato like most fish shops do. Everything always fresh lovely kebabs and pizzas from here too Excellent lunchtime specials 12 inch pizza 5.99 bargain Cheese pattie chips and any sauce 4.20 can't be robbed and they guy who owns this think he's the big bloke in there is so friendly always happy and polite really nice man. Lovely chippy
leenstev999 . 2024-09-04
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Collected my order to item missing rang the store he said go back down (10 minutes away), i went back down to be told the item wasn't even added on my order after me asking for the item, so i could have been told this on the phone when i rang. Absolutely waste of time. Got back home to cold food. Pizza is over done that over done it cut the top of my mouth while eating the crust! Not the best customer service either. Nothing like it use to be. Definitely won't be going back.
samantha bateman . 2024-08-26
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Had smokey and chips, was fine, would come again.
thomas oreilly . 2024-08-24
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I went earlier this evening and ordered food the food was tasty however the inside of the place was disgusting and disappointing there was Kebab on the fooor
Ben . 2024-08-23
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Food is always excellent. And not just fish & chips. Massive choice of dishes. Helpful friendly staff.
Clive Mallender . 2024-08-05
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We got fish and chips, the batter was soggy and borderline inedible, we needed to peel the batter off to be able to enjoy the fish inside. The staff were also arguing among themselves about the price of the food that I ordered. Not an enjoyable experience. The food was relatively cheap compared to our regular but we will only return when Bell's is closed.
Callum Thompson (Cal) . 2024-06-28
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Phoned an order in and Collected two 14” pizzas from here at 1315hrs today and the pizzas were amazing Looked great and tasted great and the price was very very good, we also got a garlic and a chilli dip which were both good size portion and again tasted great Staff seemed friendly, polite and well organised If you ain’t tried Ritz for pizzas then you should really give them a go Thanks Support the small business
David Garrett . 2024-05-18
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Ordered food. Only half showed up. Unable to get ahold of anybody, tried calling multiple times. Nothing. Second time I’ve had issues when ordering from them, gave them the benefit of the doubt first time but after this I’d say don’t bother.
Ca An . 2024-03-07
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Shop was empty, but about 10 staff were buzzing around behind the counter, had to wait a few minutes before anyone even acknowledged I was there, when they did the service was OK. I had donner kebab with salad and chips The kebab was rubbery and didn't taste of lamb or meat at all. The chilli sauce was ok but was so small, approx 40ml, you couldn't cover the salad never mind the donner meat. The salad had big brown lumps of old cabbage and onion in it, not fresh and the pitta bread was so stale it crumbled into pieces when trying to open it. The chips were awful too, old and hard and tasted of battered sausage. Won't be going back here again, got to be the worst food I've had from a takeaway ever!
Paul Rawson . 2024-02-11
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We are repeat customers, having gone for years. We were very disappointed that tonight the large fish we ordered was almost all batter with no fish. When we called to explain we received no apology and were offered no replacement when we returned to the shop. Very poor customer service and very disappointed.
Elizabeth Lawson . 2024-02-03
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Ordered last night 7pm no response no nothing. Tried calling message fb nothing. Ordered elsewhere.
Courtney Jonas . 2024-01-27
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Placed order here 6pm.....8:30pm still waiting for food, no communication and won't answer phone, very poor service won't be using again.
Scott S . 2024-01-26
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Can you pls tell me why you advertise Gluten Free options when you don't offer them !!!
Georgia Gott . 2024-01-05
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Quick and easy order and queuing system resulting in freshly cooked fish. Absolutely delicious fish and chips. Went for the medium size fish. More than enough. 2 of us shared 1 lot of chips - again, more than enough. Curry sauce on the side - best we've had. Will definitely be back, soon.
Toni Ennew . 2023-10-14
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Awful lack of service ordered a take away did not arrive after 70 minutes. Rang to ask where it was and was told they had not even made it never mind sent it for delivery. Bitterly disappointed at the lack of care and service !!!! Never received our FOOD AT ALL! AVOID AT BUSY TIMES POOR SERVICE RISQ!!
Michelle Mccormack . 2023-10-07
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The wrap was falling aparat too much sauce was put in and wasn't tasty. The lady at the till was impolite and bad attitude to serve people
Rado Rado . 2023-09-15
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Excellent fish, chips and curry sauce. Staff very friendly. Quick service even though the fish is cooked fresh. Very big portions. Keep up the good work !!
LadyS&W . 2023-08-24
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This is a good place for your food .....Good quality and reasonable price....boss very pleasant. Kebabs are massive....mince pies are very nice.. Good portion sizes.
keith screaton . 2023-08-10
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Awesome! I used to go there back in the 90s when i was at Biddick Comp so the nostalgia was strong 🥰 still fantastic as ever.
Adam Massacre . 2023-08-07
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I've been going to this chippy for 8 years now. Best fish in washington chips beautiful also peas lovely. My children love the wraps and pizzas. I wouldn't use any other chippy apart from RITZ CHIPPY MANI IS EXCELLENT
Noah Harrison-borrowdale . 2023-07-18
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Good food but when the web site says open till 9.30 and went at 9.10 and closing up shop ,bad needs to improve updating web sites
rudo p . 2023-07-16
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A bit too over friendly to be honest, but food and service was class
Liam Daymond . 2023-07-15
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Best fish and chips in Washington
bill adams . 2023-07-12
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My go to chippy from now on great service delicious food at a good price
Vinny Everett . 2023-07-07
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This is the best chippy in Washington. The service is very good and the staff are very pleasant,great Fish and chips and they are big meals....definitely worth a visit
John ward . 2023-06-12
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Fish and chips amazing as ever Highley recommend
Helen Green . 2023-04-07
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Best fish n chips I've had in a long time and the pizza was amazing 👏 😋
The Nightcrawlers Of Total War . 2023-04-06
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By far the best chippy in Washington second to none been going here as long as I can remember never had a bad meal great value for money staff absolutely fantastic would highly recommend
David Fountain . 2023-04-06
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Top quality food, no way you'll find better. Busy shop but worth the wait. Fish and chips cooked the proper old fashioned way, in dripping 🤤 beautiful!!
Anthony Leonard . 2023-04-06
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If I could give this zero stars I would, very disappointed. Ordered meal deal which consisted of fish and chips and kebab pizza. Fish dry and tasteless, kebab meat burnt . Bottom of pizza soggy . Waste of money . Avoid, avoid , avoid!!!
Lisa Harper . 2023-04-06
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Best chips about & the garlic & chilli sauce is nice too
rajveer singh . 2023-04-06
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True to its word the best in the north east
David Farrow . 2023-04-02
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Feeling a little blue and not knowing where to go to, I thought I'd go to where fashion sits. Careful if you walk with sticks in your mitts, you have to tred a stair on the way in.
Simon . 2023-02-26
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Lovely food and great customer service
Susan Farrow . 2023-02-23
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While the food is good I tried to use the 10% off on Monday - Thursday. The code did not work so I rang up. Apparently it says in their t&cs fish does not count on the 10% off. I read their t&cs and it does not mention anything of the sort. So they need to update it instead of promoting false advertisement
steve parker . 2023-02-16
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Poor service lack of staff waited over half hour to be served then served a local before me.
Rob Stone . 2023-01-29
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Wrong order delivered, sent back with driver but driver palmed off on one of the kids to bring it back. unbeleivably the shop refused to answer the phone. Never ever again from that tip of a shop.
Clark J . 2023-01-20
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Best Chippy! Been coming here since I was a kid and still always a nice treat when I visit A variety of different food, always way more than you can handle and always tastes great
Phil Ray . 2023-01-03
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Easily the worst chip butty I’ve ever seen or bought from any takeaway ever!! The bun looked like it had been twisted and rung out before they put the chips in? Wouldn’t even feed it to me dog! Disgraceful.
Dan Lang . 2022-12-09
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Fresh food cooked to order - perfect everything
Joanne . 2022-12-09
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Got large fish & chips and one large fish today, nearly every Friday we get fish & chips for Tea, always recommended this fish shop, BUT tonight our fish and chips were just warm and not very nice at all, was very disappointed.
Peter “Big Pete.” Fullarton . 2022-11-25
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Disgusting pre heated greasy chicken thigh meat kebab, used to be decent cooked to order chicken breast, clearly cutting costs but just lost a long time customer as I'll never spend another penny in that place.
Warren . 2022-11-14
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Ordered a chicken kebab, expecting it to be cooked to order, what I got was greasy pre heated chicken thigh meat kebab, absolutely disgusting, i suspected something when it was ready in a couple of minutes and the grill had not been turned on. Cutting costs at the expense of the quality of food.
Warren H . 2022-11-14
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Absolutely discusting ordered a 1/2 1/2 pizza one 1/2 was donner kebab with tomato base turned up and had chilli, phoned to complain and owner doesn’t care that his menu doesn’t mention chilli in the kebab meat, mouth was on fire and going to be very poorly as can’t eat chilli hence the tomato version. Considering we have ordered donner meat in the past and never had an issue with chilli in the meat seemed to be a poor excuse. Doesn’t comply with allergy legislation. Seriously don’t go here if you have any food allergies as the owner really doesn’t care.
Lee Daly . 2022-10-11
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Had a takeaway from ritz on Monday, it was disgusting, chips were like mash and cold, fish like rubber, and chicken wrap was swimming in garlic sauce with cabbage and one piece lettuce, terrible for £15, will never go back.
Jennifer Cutts . 2022-08-11
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I have a lush fish & chips twice over the last couple of weeks. Last night I bought a cornbeef pattie which I really enjoyed and a chips & gravy. The gravy on my chips had no flavour so I was a little bit disappointed so I didn't eat much of that. However it hasn't put me off returning especially for their fish which is delicious. Also the potion size is really big and the staff are very polite.
Tracy Gallon (Trace) . 2022-08-07
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Ordered a takeaway from here after hearing some good reviews, wish I hadn’t!!! The mixed chicken tikka wrap, it was nice but was basically a kebab wrap with a couple bits of chicken in, now for their “large” fish and chips..it was like a child’s portion of cod bites! Literally the smallest portion of fish and chips I have ever seen! Menu states they do a “whale” of a cod, no option to buy this on website? But judging by the “large” fish we received I’m guessing the “whale” is just a normal sized fish! Don’t bother ordering from here if ya want value for money..or if ya hungry!!
KevMc80 . 2022-07-10
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Best Fish and Chips in Washington in my opinion, never been let down with the qualityof the food, staff are friendly and helpful
Ftumptch . 2022-07-02
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Ordered the chicken kebab. Was a mountain of food worth sharing between 2, especially for a lunch, but managed it myself somehow and I’ll be back very very soon as it was top notch!
Mackemtravelsaround . 2022-05-29
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I would give 0 star if I could. I ordered on line but not even delivered.
Hanae Lane . 2022-05-21
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I love the chicken tikka pizza, and the chips are always cooked to perfection. The staff are so polite, and the delivery man is always polite. Love Ritz.
Malissa . 2022-05-19
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Nice cod and a good portion of chips.
Colin White . 2022-04-06
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Overall a bit tasteless, Bolognese pizza bland, needs more tomatoe flavour, Chicken kebab had no flavour, plenty meat but tasteless. Even the garlic sauce was pretty bland. Won't be ordering again. Left most of it.
Paul Donnelly . 2022-04-05
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Ordered chips and got a bag full of scraggy end very greasy not edible and definitely won’t be going back very poorly stomach this morning
Pamela Barrett . 2022-03-30
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I order here all the time, the delivery time is a bit over average but it's worth it. I'd recommend anyone looking to order from here to do it.
samuelpow311 . 2022-03-17
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Brilliant, As always, never had a bad meal from here,
The False Blue . 2022-03-05
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Busy and sometimes chaotic behind the counter but they always deliver good service at a reasonable price.
Stephen Rutter . 2021-12-31
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Over 90 minutes to deliver a soggy mess. Won't be returning there. Pictures show what went In bin. Shame ritz used to be so good.
George Nesbitt . 2021-12-24
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Fabulous fish and chips. Excellent and respectful service. Boss is amazing.
John Parish . 2021-12-15
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Very nice cooked to perfection mmmmm
Roland Slater . 2021-11-03
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Very tasty with a quick and efficient service very polite friendly staff
janelle king . 2021-11-01
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I didn't expect them to give me Ritz Crackers when I asked for Fish and Chips
Hardy Smash . 2021-10-26
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Normally can't fault the food here 😋 but how ever ordered food to night kabab wrap came and it was absolutely stone cold!! **edit ** be again to night and instead off a bag off chips with the pizza I got a tiny bag of batter 🙄
Emma Charlton . 2021-09-18
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Lovely clean friendly staff highmy recommended
Jane Browne . 2021-09-17
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Ordered a mixed kerbs and salad, chips extra garlic sauce and pitta. Kerbs salad consists of only lettuce and onions. Tried to phone no, no luck. Had to drive and get rest of salad. Not Good, got home food cold. Really not happy. First time this has happened. All I can think I got someone else order. Still not good enough.
Alicia Dixon . 2021-09-17
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I don't go anywhere else but here for our fish and chips they make you welcome
Ray keegan . 2021-09-14
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Amazing food. Great prices and great portions
Wendy Jordan . 2021-09-01
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Manny is a top man! Great food and great service! 10/10
Chris Hall . 2021-08-21
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Brill food. Good deals. Friendly staff
Reg Boundy . 2021-08-09
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Popped in to try the new Ritz taxi box, absolutely beautiful and for £10 it was more than enough for me the misses and the bairn. Great food, at a bargain price. Will definitely be back 😊
anthonylM9137ML . 2021-07-21
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Gorgeous food, and friendly staff
Amanda Thompson . 2021-06-09
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Haven't been for ages but will be back soon Wish they'd wrap fish separate though
philip seager . 2021-04-28
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Got some bargain deals n foods pretty good
Marc Jackson . 2021-04-13
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First time here fish was far to oily and I order 2 cartons of mushy peas and 1 curry got it the other way round. And for the mushy peas they were really slopping. Very disappointed as I heard good things about here
Caitlin Jade Walton . 2021-04-02
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I thoroughly enjoyed my onion rings with garlic sauce. Yummy 😋.
Joseline Nenzou . 2021-03-16
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Please do be carful when ordering online as they will tell you 30mins but what they really mean is nearly 2 hrs, When your order does not arrive and you call them they just do not answer then take it off the hook, However once it was answered and put straight on to mute ? They maybe polite to customers in the shop but online orders are really slow in arriving and customer service is shocking??? I do not think for one min that they care about what people say and write just as long as the money is coming in.
michaelbK513NX . 2021-02-12
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Probably one of if not the best chippy in the North East 👍👍👍
Paul knight . 2021-01-31
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Excellent fish and chips, been many times.
Twelfth 72 . 2021-01-19
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CALLED IN TODAY AT 1330 (SAT 16thy ) WAS LAST CUSTOMER GOT A DONNER KEBAB, THE DONNER MEAT WAS HORRIBLE, IT MUST HAVE BEEN OFF LAST NIGHT, WONT GO BACK!!
Keith hammond . 2021-01-16
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Best fish and chips in Washington
Gareth Campbell . 2020-12-18
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Best chippy in the north east ❤️
Thomas Dent . 2020-12-02
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Tasty, friendly service best to phone up to place order for collection
kerry metcalfe . 2020-11-20
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I asked if they sold pensioner fish and chips - No. I asked for small fish and chips but told, abruptly, 'only got large'. I'll have large then. I was told it would be 10 minutes. 20 minutes later, I'm still waiting but noticed in the shop, whilst someone else was being served, the server handling the food without food tongs or gloves on. Then, as I was still waiting but next in the queue, I noticed another server really going for it - handling the food as if it was putty - without gloves or food tongs. I shouted at everyone in the shop that surely they should be using food tongs, but I got no response at all. I left the queue in disgust to buy fish and chips from a shop where staff sanitise their hands after every transaction. This isn't done at the Ritz. Buyers beware - their hygiene is not 5 star. It's disgusting, especially at this particular time. I will not be returning.
ALLYSONH487 . 2020-10-23
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Usually an easy 4 star but I've been waiting over 2 hours and still no food, shame on you.
Matthew Turner . 2020-10-08
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Good fish and chips. Can't go wrong.
Barry Rowland . 2020-09-11
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The best Kiev pizza around! Great friendly service. Very reliable. Huge portions 👍👍🍕
Alexander Mcgeever . 2020-09-04
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Very tasty fresh cod and chips. It was eaten before I could get the camera out...
k n . 2020-09-03
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The worst fish and chips we have ever had! They were all batter and hardly any fish. Not freshly cooked.... they had obviously been standing for a while. We will not be returning.
Sandie McClew . 2020-05-25
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Ordered some food tonight for 7pm we were told delivery maybe 15 mins either side. At 7.30pm we called to see if they were on the way. We were told the driver left at 7.05pm, at 7.50pm we get our delivery and yes they were cold. I called to the driver to inform him and he shrugged his shoulders and told me he left at 7.30pm and delivery is 15 mins to an hour. When I explained I was not told this and told him it was not acceptable and they were cold he got in his car and drove off. I appreciate you were busy but Good Friday we got some and they were hot and delicious but tonight they were horrid. Don’t think I’ll be going back especially after the rude driver..
Rachel Johnson . 2020-05-22
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The last 3 times I have had fish from here it's been fish bites not a fish that I had ordered they seem to think they can get away with giving you what's left I'll have to think seriously before I go back went right down hill
John Lamb . 2020-04-23
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The food is always lovely however trying to place an order via telephone is awful , I rang 11 times trying to place an order for delivery and they still didn’t answer.
Natasha Abby Smart . 2020-03-07
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Bit to many orders to keep up with said straight away for collection it was more like 25 minutes. Foods always decent though.
Dean Henderson . 2020-01-22
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very good chippy with really friendly staff. the food was delicious with a healthy portion, even offered free chips , you cannot get fairer than that.
kevchezza . 2020-01-13
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Food cooked to order most times. Fresh and tasty good value for money,, lots of variety on menu,, recommend it highly
Clarice Armory . 2019-12-04
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Great service and friendly staff
007Racing-Turbo WheelieGod . 2019-11-26
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Ritz fish chips and kebabs are the best .
Balbir Pandal . 2019-10-20
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Absolutely amazing service always full of jokes and laughter. Fabulous food and a good selection of food from fish and chips to burgers and Kebabs, never had a bad meal, now you can even order on line for delivery 5*
Catherine Gardner 2017 . 2019-10-18
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Food always hot and fresh , portions are large , staff very polite
Donna Howarth . 2019-09-07
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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271 Opinions
I was led to believe the fish shop was taken over by the chap that had fish shop Donwell ..i have just been & got fish bites & chips ..i am so sorry but they were disgusting chips cold & fish bits 2 out of 3 was dry ...i used to go to Donwell chippy they were perfect so don't know what happened..at Gillies so sorry..so hope if i do go back be better ..my friend had fish & chios from you the other day said they were lovely ..so sorry don 't know what happened to our tonight so so disapointed.....
138 Opinions
What experience went back to old roots , most amazing shop food was excellent, ordered pizza for a family event,brilliant priceless, all family went home pleased we will be back BIG THANKS TO ALL STAFF AT RICKYS , MADE THE NIGHT BIG THANKS
203 Opinions
We decided to go to the sea front at Seaburn and get fish and chips as the weather was so nice and warm for September My son decided on Scampi and I decided on Hake which were cooked to order and they were excellent. My husband isn’t a fish fan and decided on a pie. Portion sizes were excellent and the staff really helpful and friendly.