Rio's Piri Piri in Croydon

Not recommended at all. When a costumer finish eating ,next costumer have to clean itself. At least table should be clean. Costumer behaviour is negative. We are paying not eating free. At least they should behave well. Overall 0.

Today I visited Rios and I was thoroughly impressed by the exceptional service and friendly staff. From the moment we walked in, she made us feel incredibly saying hi. The staff were attentive but not overbearing, which created a relaxed and enjoyable dining experience. The food was absolutely delicious, prepared with care and served beautifully. It’s clear that the staff genuinely cares about the customers, and their professionalism shines through in every aspect of the restaurant, from the ambiance to the quality of service. I visit the website for leaving a good review but shock to see the negative reviews, not gonna lie but especially about the staff, those who may feel inclined to leave negative reviews based on unreasonable expectations, even Rios is best in Croydon Instead of focusing on small flaws, we should appreciate their efforts and respect they give us

A Disappointing Experience at Rio’s Piri Piri tonight 31/03/25 I recently visited Rio’s Piri Piri and was extremely disappointed by the service I received. Upon placing my order, I was initially informed that only takeaway was available. Shortly after, this information was contradicted when a staff member stated that I could eat in, but only if I provided a review on there website. This was already off-putting, but the situation worsened when I overheard staff members gossiping about customers, implying that some people don't know how to eat. This lack of communication and unprofessional behavior among the staff created a deeply unpleasant atmosphere. It’s disheartening to witness such poor customer service and a clear lack of coordination among employees. As a result, I felt unwelcome and uncomfortable, which significantly detracted from the dining experience. I will not be returning to Rio’s Piri Piri in the future. The management needs to address the staff’s communication skills and behavior to ensure that all customers are treated with respect and consistency. Potential customers should be aware of the risk of encountering similar issues.

Why am giving this review because lack of customer services and unprofessional staff.

Mariam has been a good attendant, very respectful and dedicated to her work. She is very serious of her service and responsive to any needs at work.

I have been a local & a regular customer of Rio’s since they opened 12 to13 years back, their food is always fresh and delicious. The taste is always 10 on 10. The staff have always been lovely. Over the years so many staff have changed but there are some staff who always been there. Well done to You all. Mariam is a lovely lady who has served me a few times now. She is always helpful and kind. All the best xx

Title: Delicious Food at Rio! Rating: 5/5 stars "I recently visited Rio and was blown away by the amazing food! The dishes were expertly prepared, presented, and packed with flavor. The service was also top-notch - friendly, attentive, and knowledgeable staff. Whether you're in the mood for something classic or adventurous, Rio's menu has something for everyone. I highly recommend this place for anyone looking for a fantastic dining experience! Keep up the great work, Rio!"

Horrible service they mixed up the order and said another 2 hour wait

Maryam was very rude she don’t have scene how to talk yo customer my order is ready she is telling it will take long 5 to 10 mim more it was not busy even those guys make fun but maryam was very bad

Very bad service no queue system food tastes awful and very expensive

Good food in reasonable price. But they serve it in a paper which is pretty thin and gets wet easily and the sauce turn it to a mold tend to get mixed with the sauce. Loved the 'Loaded Fries'. One of the best Piri Piri item in town.

As I work in Croydon 5 days a week, I eat at Rios most of the time 3 days a week. I've been through the chicken menu so many times good food and good quality.

Very nice food fresh and hot all the time lovely staff she always welcome me in the lunch time thank u so much 😊

Very good service and they gift you smile

The staff are friendly and always polite especially ladies. The food is hot and tasty. Best food place in Croydon

Worst service for staff, My order was prepared and she was just standing near it and having funny chat with another staff . NEVER RECOMMENDED

I love your food I order once week it’s my first choice 😋

Great customer services especially Maryam always serves us brilliantly. Highly recommend 👏

You’ve given me hot and not lemon and herb like I’ve asked for. Not happy!!

Best peri wings and chips always order from here :)

Really wasn’t that amazing. 6.99 for a tiny chicken leg with some herb and lemon spice that tasted more like sugar than any lemon or a herb. Did the job but won’t be going back….

Since management change the service and quality has gone down hill. That lady who is on the till, the large one, is extremely rude and arrogant, she speaks to customers and staff aggressively, and struggles with basic English. To make matters worse they forgot the two spicy rice from our mega platter, and then argued she didn’t miss it and said she won’t give anything, who hired this person !!!???

Used to be regular here between 2016-17 and now food is terrible. The chicken rice box is horrible with pungent smell. Peri peri chips so bad. No more visiting here.

Good food, fresh and spicy! Even the mild was on the spicier side, which I personally love! Fair value for money. Would order again.

i didn’t even get my order did you give it to the wrong house?

Best food ever! Best customer service, thank you luqman, anjali and umar

Disappointing Experience We've been loyal customers of Rio's Piri Piri for years, but today's order was truly disappointing. The food arrived cold, the chips were hard, and half of the chicken was undercooked—completely unacceptable. To top it off, the taste just wasn’t up to their usual standard. This was by far the worst experience we’ve had with them. Not sure what’s going on, but they need to step up their game.

I`ve been going to Rios since they opened as i really like the chicken and sauce, its a really good fast food and very tasty every time. Last time I went I ate on one of the tables, I finished my meal of which i enjoyed as usual. I accidently put my red plastic basket in the bin, the young female tried to stop me but unfortunately she didn`t catch me in time and i threw the red plastic basket in the bin, i did feel bad and apologised straight away but i was not prepared to rummage through the bin to find it as it went too deep. As i left the restaurant i got to the door and noticed in the reflection of the door her mocking me and the way i walk to her friends (all the staff members that work there) she was literally insulting me as i left the facility and she was taking joy in it , such a shame , they were all laughing with her , i felt ashamed to be honest i just wanted to enjoy my chicken but that evening after working all day she just made me feel sad.

Quick easy and tasty chicken! Not to forget the spicy fries!

Their chicken and rice box is the best - so much flavor in both the chicken as well as the rice. I love it!

There are missing items in order and this isnt the first time this has happened and its very annoying

Food came cold and open and the assistant was rude and unhelpful!

I ordered a chicken burger, large fries and cookies and cream milkshake. The burger was so tasty…. Better than any fast food chain burger, the fries were a good size and the milkshake was yummy

Ordered food for my child, it never arrived

order has not been received very bad service no contact number to query. plus it has been charged for no food received

Not responses the delivery driver said 1 hour waiting that order driver but no response the shop

Received 4 grilled wings instead 5, these were over marinated and over charred. Burgers tasted fine but the ingredients like the Lettuce were not fresh as they had brown edges, fried chicken was not tasty either - should have gone to Morleys if I wanted this standard

Rice box! That's all I will say. The food is delicious and flavorful.

Food is nice but they need to be cleaner, the hygiene is not good enough and possibly a better service

Food is superb! The staff are very professional, especially the woman with the glasses on the till, she is so helpful!

Bad customer service I didn’t receive my drink ! : I didn’t find option to complain

Cracking food , genuinely really tasty and unique burgers, wings are good and the fries and dips class , a little overpriced perhaps and could do with a referb or touch up inside. 7/10

wow the food is so nice here, you get loads and it's very tasty, I would have food from here again.

Food was a bit cold but still tasted great

Missing the milkshake that was for my poor child and this has caused me a lot of trouble as will now have to go out and get one for him anyway so please let me know prior to food being delivered if you don’t have an item so that I can cancel the order.

Ordered plain chicken rio grilles and salad. They have send me ultra spice. Couldn't eat at all.

I ordered 10 piece wings, but I get eight pieces only and also I was saying on the description for the restaurant. Please add lemonade at the herb lemonade and the herb on the back but they didn’t add it.

Not good at all to be honest, place is trampy, very dirty flys everywhere and the floors/tables are dirty, and chicken was like rubber. On a more positive side the staff was very nice,

Food was burnt today, and had to throw most of it in the bin. Sometimes the food from Rio’s is good, especially when buying in store but sometimes it’s cold and overcooked when just eat deliver, it was abysmal today. I want a refund to be honest.

Poor service. For takeaway take to much time.

Ordered upon high recommendation. Burger was great but chips were cooked in old oil for sure. In the picture it advertises fresh chips. Worst chips Ive had in a long time. Change your cooking oil or risk losing customers.

One of the most favourite chicken shop in Croydon What a yummy peri peri grilled chicken Best customer service with smile nice atmosphere

food was awfull. chips were cold. Will not order from here again

Missing items contacted but nothing done about it. No refund for the missing item.

This place has the best grilled peri peri chicken around by far, and I'm normally a fussy eater, I always aim to go there if im near by, would recommend

We had a lovely hearty family meal for 6. Plenty food for all, absolutely delicious!! Loved the piri piri chicken and rice!! Service was faultless and Omer and his team was very friendly. Perfect way to end a lovely a day out with friends 😋.

What an amazing day and needed a quick affordable bite. Omer, you were absolutely amazing and patient with our extremely large order. Will come to visit again soon.

My favourite shop. Everything is top notch. I order from here at least five times a week.

Good food good service thank you always go there every time always take away doesn’t disappoint

Very happy when eating at Rio’s in Croydon service is allways spot on and the food is delicious

Very prompt & professional service! Chicken & wedges taste so good & fresh!!!

I m 8 year's old and posting from my father's account. I met a staff that was so kind and helpful. He went out of the way to serve us the delicous food. he's become a good friend of mine and he's friendly 😁😁👍👍👌

Happy with service. Pleasant customer service. Will visit again

Amazing service and the best rice box in the world!

I take my kids there sometimes, nice chicken burger meal and nuggets for the kids but a little bit over priced though.

food wasn't delivered! and it says on the app it was! extremely disappointed.

Good food and customer service. Relaxing atmosphere.

Today im going rio's piri piri that's was amazing food and cooperative staff 😋 Thanks to providing great flavour and environment .

I walked in and the shop looked dirty. There was a few flies buzzing around the seating area and behind the food counter. The staff were talking and joking around. What really alarmed me was the lack of hygiene. They all looked really grubby and unprofessional. I got the rice and chicken box. It didn't look appealing, and it was drenched in lemon and herb sauce. When my food was ready, it was put on the side and the staff were just talking and delayed bringing my food. In the end, I was so concerned about the poor hygiene, I decided to throw it away and not take the risk. I'm sure Rio's Piri Piri is a good brand, but the staff in this store are dirty and unprofessional. They need to fix up on their operations, cleanliness and food hygiene.

this is the wrong food not what i orders

Nice and tasty. Would be nice for the whole chicken to have a bit more flavouring and sauce. Otherwise still very good

Walked in and waiting at counter whilst staff sitting in background ignoring me. Guy walks in, calls out to boss man and one of them stands up and takes his order ignoring me. I walk out and he looks at me confused. Honestly not even worth walking in if thats how they operate.

Asked for no spice but got spice not inpressed also delivery driver taking long to hand over the order at the door

I’ve ordered here a couple of times, mostly going for the La Familia Grande Platter. The first time I ordered for collection and the second time via Uber Eats. In all honesty, the food has been great both times although a few hiccups… When I went to pick up my order for collection, it was delayed for 50 minutes! Staff weren’t prepared to offer any kind of compensation until I complained, to which they gave just a complimentary drink and sauces. The second time, I ordered via Uber Eats. Spent over £40 for the La Familia Grande Platter and they couldn’t even provide any sauces with my order. To add to this, the chicken had little sauce, so the meal was dry overall. I understand expenses have gone up, but cutting back on giving compliments like sauces with an order really delivers a message of stinginess and greed. It’s the small details that make a big impact. Shame some establishments don’t understand this.

Order not delivered, courier didn’t even get to our road so must have delivered to an incorrect address!!! Poor service

I ordered food for my mum and the milkshake got dropped and the food was cold I’m not happy and will not be ordering from Rio’s again !

Unfortunately the food quality has gone down. The chicken was over cooked, the sauce was watered down. I was looking forward to lunch at Rio's as I had not been for a while. Was left disappointed.

Food was very nice and was warm when delivered

I use to buy chicken from other branches of rio and it was the first time i visited this one. The chicken tasted sour and smell bad. The staff who took the order was delaying the delivery without any reason. My order was prepared and she was just standing near it and having funny chat with another staff. NEVER RECOMMENDED

The driver came 5 mins away then turned in the complete wrong direction and headed away from my address. Not impressed as the food arrived late and cold.

The delivery driver refused to come into the building to deliver the food or even the car park and cut the phone of on me not even delivering the food. Then he had the audacity to claim he delivered it

The food was cold, I want a refund for it as it was very late too

I always order from Rios and I like the food. However they didn’t follow instructions when I said “no mayonnaise or lettuce in the fish burger”. My burger came with it and I wasn’t impressed by them ignoring the instructions

Delicious food and good service

My order been cancelled and didn’t arrive bcoz of short drivers but they they took £25.80 which I want refund plz

I ordered oń Uber eat chicken and Rice and grande burger and milk shake , burger taste is so good and chicken and rice is very hard and normally milk shake have been thick this milk shake look like water i never order agein

Fried Chicken wings smelt absolutely horrible definitely old and possibly even rotten. Worried about food poisoning. Will never order again.

Excellent staff I really appreciate there hardworking hats off the staff of rios

Food amazing Half and half Good

Rio's food is a flavorful journey through Brazilian cuisine, with each dish expertly crafted to perfection. The staff's warm hospitality and culinary expertise elevate the dining experience, making every visit memorable.

Excellent service from the staff really impressed me.

One of the best piri chicken shop in tbe Croydon.Yummmy...Food with Great customer service.

Today i eat food in rios piri piri that food was amazing 😍😍

Cleaned atmosphere and only Rio’s Piri piri have good taste

Delicious food ….Within few minutes order get ready or call orders one of the best thing….

The food was really good and the staff were really coperative and especially the female staff were very kind I love it and had the best experience

Prices have increased 3 times in the past year and a half on Just Eat. 5 grilled wings were initially £5.29, then £5.99, then £6.49, now it's £7.50! All within the past year or so. And that's just the wings, there have been other price hikes too. While it's ok to increase prices there have been too many with rios. I was a regular customer but will not be ordering as often now. Now to be fair, the food in my opinion is 5 stars and I always enjoy it.

Food is juicy and very good taste. I enjoy it everyday. Very friendly stuff.

Exceptional wings platter with hot and lemon and herb. Yummy

food was cold due to delivery person sitting four streets over