Ribble Pilot in Preston

Great meal from classic menu. Staff very helpful particularly when had problems accessing my 25% discount voucher. Very patient and allowed us to open a bar/ food tab, while we sorted problem out. Service very quick from ordering our meals to delivery.

Amazing service , very friendly and clean. Food great. Could not have a warmer welcome from the bar staff, A lady Sally served us and was so polite and friendly. Will be coming again.

After a great walk around the Marina it's ideal to enjoy a good meal here and it's a Marston's pub !

Sally was her usual friendly self. Meal was excellent with a good view across the docks, albeit it was cloudy.

Really enjoyed my fish and chips. Great service from team and Sally. Thanks

The server was unbelievably unbothered about our experience and was very rude. We asked for mac n cheese as its my daughters favourite meal and they didnt ask for any preference as to whether to add the toppings or not , we were in a rush and needed a quick meal , serving time was good but unbelievably rude and discusting service , not coming back here.

Cheap and cheerful. It's more of a fast food place than a restaurant. Food served in tin plates. No veg or salad as standard. Small portions. That said, the staff are lovely and the service is quick

Food was good happy to go again

Haven't been here for a while. Whilst I have no complaints about the quality of food served the portion sizes are not main melas but more snack sized. You would need more than a main course for average adults which then makes the costs of your meal uncompetitive. Putting food in separate containers on the plate fills the plate with furniture and not food. I ordered the kebab and fries with a hot sauce which was already on the meat and there was very little of it. Soft drinks prices are very high at almost £4 a pint! Not a great experience and whilst it would not stop me coming back the pub would not be high on the list of eating establishments in the area.

Great place...Dog friendly, Nice warm clean environment and the staff were very polite and freindly...Food was excellent

We had our Christmas dinner here last year and we called in today to book it again for this year!

Did not get there due to a multiple car crash and a 2 hour wait in a traffic jam, only to be turned round to head north on the southbound carriageway.

Always a nice meal ..with good service .Dog friendly a bonus ...thank you ..

Great food and service. Staff were very helpful, friendly and polite.

Very polite and nice barman who gave us information on the menu and made us feel really welcome

Great service. Food was good. Well presented. Restaurant was clean and tidy. Staff were friendly and helpful.

Food looked good, but on eating it , you could tell the meals were re heated in a microwave. Too hot and dry.

Nice place food very good and reasonably priced. Only complaint I have, we came through the door from the car park, on entering and leaving, we had to walk through a group of people smoking, perhaps a no smoking sign should be put here as not nice to be met by this.

Handy for the cinema. The staff are always on the ball, cheerful and polite. The menu is reasonably with a good choice. It is next to the dock with an attractive view

Very big pub clinical not cosy at all

Waiting ten minutes to get a drink no staff no apology, just standing Waiting had been before and it was great ,wouldn't want to badrevue for a hard day ¡!! .come in guys

Warm and friendly staff, good service and lovely food. Highly recommend 5*

Love this pub all frenley staff great food

Staff were friendly, food was bang on although a touch on the expensive side for pub grub. Wait was a little long for food but drinks were prompt when ordered through the app

Really enjoy the overall experience at this pub. Food served quickly. Foot hot and as described on menu. Service excellent. Friendly staff. Clean environment.

Had a fantastic fish and chips whilst on a bike ride around the guild wheel. Feels like we always plan to eat here when we do the guild wheel.

Lady who served me at 1:40 on Monday 30th September, was so lovely her manners and customer service was great!

Suie served us was amazing friendly and kind

We had a wonderful time this evening. Service from Caitlin was delightful she was so attentive and friendly. The food was lovely, the Gammon in particular was brilliant, eggs cooked to perfection and a total bargain. We also came for the psychic event which was truly amazing. What a fantastic evening, thank you all (ps that chocolate sundae was to die for)

Is really nice place to be for anything and anyone with family, birds dates, mates events etc!

Food is always great and the staff are always friendly

Great staff, great atmosphere and very good food.

Excellent staff. I left a bag at our table . They had my phone number as I had booked so phoned me to let me know. Very prompt too as I was still at the docks. Thank you .

Tracey was friendly and professional great customer service

Enjoyed our meal was a great potion for both me (gammon and chips) and my little girl (double cheese burger and mash) the staff where very kind we will definitely be coming again thanks guys

Quiet which i was grateful for!! Super friendly staff ❤ Food nice .

Very friendly staff🙂, taste food🤤

The service and staff were delightful and friendly and personable; the atmosphere was calm despite the amount of full tables, and easy to chat with friends. The chips are super crispy on the outside and fluffy inside so that’s always a winner!

Food was very good. Staying over in our motorhome so much appreciated

Had a walk along river and really enjoyed fish finger butty with fries Great beer garden area with good views of the docks. Great service and will call again Thank you

Sally, dan and elliot always have a great welcoming attitude and a sustainable future for your business 😀 😊 😄 👍 Thanks Gary & George 😊 😀 Southport

Being someone with coeliac disease its tough when eating out, but I've actually found a pub chain that caters, & I wasn't disappointed. But you don't need to have coeliac to eat here the food is brilliant all round. I would highly recommend this pub chain to anyone.

Ryan was a perfect barzmen very polite and friendly and Tracey was a great waiter also very polite and friendly are food got mixed up and she was ready to fix it a really good place to eat

Served by Jamie who couldn't have made our experience any better ! 5 🌟 Jamie thank you

Service on the day wasn't the best, but it was a fairly hot day and so was probably a little more busy than normal. On this particular occasion I ordered the Donner Kebab with fries. The plate was presented well. The meat was just ok. There wasn't nearly enough of the sauce that I requested. They definitely skimpt on that side of the dish. There was a side of salad, including tomatoes and leaves. Again, I feel there wasn't enough of this. The toasted flatbread wasn't toasted or if it was, it was only very lightly toasted. It wasn't fresh bread, either as I'd say, 25% of it was hard and I wasn't able to eat it. The fries were the standout of this dish as they were crispy and freshly prepared.

Speedy service. Just as I expected.

Didn't have food just a tea and a latte, both very good and price was reasonable.

Food was cold steaks where not as ordered service was slow

Food was amazing. Came out quickly and freshly prepared. Staff were helpful and attentive. Dog friendly. Could use my blue light card for a nice discount as well.

£14 for a wine and a lager says I won't be back anytime soon to a run of the mill pub

Great food, good price. Jamie was friendly and polite when i asked about blue light discount.

Our server was very friendly and polite ! :)

We didn't have to wait, great bar choice, including non alcoholic drinks, food was excellent, I can recommend the green curry with prawns, and sherry trifle cheesecake, my friend enjoyed the scampi. Jamie was a star serving us.

Below expectations from our favourite pub food chain !!

Lovely warm, welcoming, family pub with lovely food. Jamie is a lovely guy and couldn’t do enough for us.

Fantastic atmosphere, great food and service particularly Jamie. Thanks.

Always a good place to go if the sun is shining. Staff are friendly and helpful.. food is ok not amazing but good. Just wish they would do a smaller burger. Second visit... Got a chicken kebab. Luke warm and 3 pieces of thigh meat not worth the money at all. Better quality food at a Greene King and that's saying something! Pea shoots on top of crap food do not make it worth 50% more.

Great meal with friends. Service was excellent from all staff especially Sally. Will definitely be back. Thanks to all the staff

Eileen couldn’t be more pleasant, polite, cheerful and helpful. Food was excellent too. She’s a great asset to your team.

Great service - both speed and attentiveness. Food was good. Dog friendly, he even got his own water bowl and treats.

Above says it all would go again

Nice meal but quite small portions, the burger meals didn't come with any sides (veg/salad) other than the fries that came with it. Kids menu good choices but again small serving, 5 yr old ate all and still after more.

Spacious place. Comfortable & clean. Very friendly staff. Reasonably priced. Nice food- shout out to Andy the chef who Served me & cooked the food!!

Excellent food and the staff that dealt with us courteous and gave good service.

Amazing service from Caitlin, helped us out with our food and our allergies ;))

Party of 22 and all the staff was great, the food was hot and delicious, it arrived in dribs & drabs but that was fine as it was busy and had to put up with us lot aswell, I got a free drink & a dessert as an apology as mine was the last plate out and a tad late. Staff was fantastic couldn't do enough for us and extremely polite. Highly recommended. Great food Great atmosphere Great staff

1st time here in 3 years nice and clean and warm,great service at the bar we had prawn salad and turkey roast both were good they forgot my pig in blankets I did think the roast should have been a bit bigger but enjoyed it anyway.

Food was lovely, with excellent portion sizes. Definitely better quality than your usual pub grub but at more than reasonable prices. Ryan and Tracey were fabulous and so accommodating, polite, and friendly. Thanks guys!

I had the best birthday tonight. Thank you Ryan. You made us all feel so welcome. Food and service was amazing

Had my daughters 13th birthday meal here, there was a fuffle with people coming then not coming so had to change the reservation number a few times but the staff was so understanding! Food was all brought out together and hot, empty plates and happy faces all round. Thank you

Good food, good atmosphere &good company. A lovely place to stop for lunch before carrying on your journey. Thank you to all the staff!

I loved my experience. Caityln was great, she told me a joke about a 'wide mouthed frog' and it killed. Corky was alright but i prefer my bartenders more petite, he was a little bit threatening.

Brilliant service from Sally and Daniel, will definitely come back!

Great place , great food, very welcoming. Martin was friendly and kind the minute me and my daughter walked through the doors. As it was our first time there our impression was left with definitely coming back. Highly recommend the place. Thank you for great experience.

Beautiful setting, excellent food and great staff. Thank you.

We came in after the cinema and the service was incredible. Sally the Lady on the bar was amazing so friendly and welcoming. The food was great aswell I had the southern frid chicken and the did not disappoint. Staff amazing food amazing couldn't recommend more x

Amazing venue with the best atmosphere for whatever the occasion. Especially if it’s Sally on shift! Amazing customer service!

3 of us went in for meal before going to the cinema. Service was good but the food was awful. Cowboy burger was burnt and was like cardboard. Hunters chicken was dried up and burnt with dead rocket thrown on the plate literally looked sorry for itself! Mac n cheese was passable but the garnish that came with it was completely dead either that or they had put it in the microwave with the mac n cheese.

The staff are really nice and make you feel welcome and comfortable and I love the food

Had a lovely meal, I would recommend The Ribble Pilot for good food and friendly staff, thanks Suey.

No worries I was going in a rush and forgot to review. Well I had good company with me so that's always a good start. Good atmosphere, quick pleasant service with no issues. Food was lovely, good portion sizes. Was an impromptu visit but been a few times more so when I'm visiting the cinema. Nice to be nice and a good venue should always been praised. TC

Staff was lovely suey was lovely very happy food was amazing would definitely recommend

Clean and comfortable, food well presented and enjoyable good selection of ales plenty of parking spaces. Toilet very accessable for disabled.

Very welcoming environment - was served at the bar by Sally who was very friendly and catering when taking order Good food, nice ambience and overall a great experience. Suspect we will be back to dine here again some time! Also, next time might need to ask the kitchen for their burger sauce recipe - weird thing to fixate on, I know, but honestly the nicest I’ve ever had! McDonald’s beware 😋

Food was amazing and had a vast selection to choose from, the staff were amazing sally especially who had speedy service and was happy to help with anything we needed will definitely be coming back again

Came in today for food and a meet up with friends and family. Sally is a breathe of fresh air, smiley, bubbly and happy to help. I've come in many times over the years (since I was a child) and I don't think I've ever seen her have a bad day. There was another male behind the bar who served us for food (I didn't catch his name) showing interest in the reason we were all meeting up (in memory of a friend who passed some years ago). Made us feel welcome and again nothing too much trouble. Food was amazing, drinks amazing and the icing on the cake: the staff. Keep up the good work lads and lasses.

Is really nice place to be for anything and anyone with family, birds dates, mates events etc!

Came today while Tracy and a blonde lady was on shift complaining that there understaff and walking round miserable no apology for wait or being skipped at the bar or wait won’t bother coming again if they would of apologised I wouldn’t of minded it was like being served by two teenagers

When I was in today sally who served me was very friendly and busy

Just what was needed! Thanks to Susan for being so helpful! Don't forget to use your blue light cards folks!

We stopped for a pint along a walk around the docks, had a few drinks. Service was great 😊 thank you Suey

Great place cheap and cheerful . Not top quality but decent portions and decent quality . Definitely worth a visit

We had the meal of the day for Wednesday. We had to pay for the meal before being served and the tip was taken before we had even eaten !! The food arrived and was obviously two microwave meals just plated up!! I’ve seen them at the wholesalers down the road ! The best part of the meal was the chips which we paid extra for. We paid extra for two puddings mine was ok but my husbands apple crumble was a thin layer of apple and a bit of crumble on the top just not what you would expect! I can’t understand why a chef would send food out like that. The staff were friendly and the service was quick but it doesn’t make up for really poor food.

Nice little pub overlooking river. Seating inside and outside. Good deals that change regularly / offers on food. Food takes a little while to come out but fresh and good.

Friendly staff, clean tables, good selection of foods, though limited gluten free options, however, baked potato was lovely and presented well.

I come with my parents ever week. They are very elderly. My Dad has dementia and is his cancer is end stage. Mum has early stage dementia. Mum always has the light bite fish and chips and my Dad whatever he can manage. I always ask for lightly battered fish and hot milk with my Mums amercano. All of your staff bar one are wonderful, very efficient and so kind. Sally is incredible and gives us a lovely personal experience. Will (your assistant manager) and Dan are also lovely. We had a very unpleasant experience unfortunately with your general manager who was so off-hand and rude. He refused to do hot milk for my Mums coffee; allow a request for lightly battered fish, and to accept the 25% Meerkat code. He refused to heat Mums coffee.. unfortunately it comes out of the machine luke warm. All of other Marstons managers and staff go the extra mile so that my parents enjoy their meal. I have never sent a negative email to any company but he has been by a long way the most unpleasant hospitality member of staff we as a family have ever come across Maris

Lovely food, good service and friendly staff. Be back very soon.

The food was great, staff were great, time of service was great. The only issue would be that we were celebrating a birthday, and were split across 2 tables that weren't adjoining or facing one another, one was round the corner from the other, which made it awkward opening presents together and celebrating together etc there was plenty of room to move tables to have the party altogether, so I'm unsure why the decision was made to use the tables they did.

Friendly staff and food was beautiful.

Portions need to be bigger for the price, the fish was so dry the vinegar soaked into the batter instead of the fish. The fish was dry and chewy, required me to fight it to eat it. Disappointed in the warmth of the food, everything was cold except the pies. And the glassware smells like cheap perfume. Although the venue is nice and clean, service was adäquate. Its disappointing the prices and food are lacklustre in comparison to the beautiful scenery.