Reuben's in Lichfield

This branch seems to always have some sort of problem. I've only visited here a handful of times but each time I have not got what I requested. The first time I asked for a decaffeinated flat white with oatmilk, which was revolting because they'd used soya milk! Weeks later they were serving everything in throwaway cups as they said the hot water system had broken down. On another occasion I asked for a cake that the girl serving me then dropped on the floor, and my latest visit, which will likely be my last visit, I asked for a cappuccino but received hot chocolate, and I've had enough now. How difficult is it to process a damn order?! I've always loved Costa coffee and the food, but the staff in this branch don't pay attention. They're sloppy. And the amount of food and drinks they waste with bungling up orders is really annoying given there's a cost of living crisis. It's just incompetence on their part. But it's really put me off this particular branch which is frustrating as it's my local one.

Beware when a takeaway doesn't have a telephone number. Unfortunately we were rather conned. Son asked for a lift to pop in and get 2 small meals and a milkshake after gym. This cost about £25 He waited for 28 minutes. I was sitting outside in the car so could see the lady at the counter smirking at him and finding this ridiculous wait funny. About 18 minutes into waiting, she handed him his receipt. This is presumably the point at which she even processed the order. When we got home he saw that the milkshake he'd ordered and paid extra for was not given. So our time and our money was wasted and what had been a nice evening was turned pretty horrible being conned by Wingerz. No phone number to even call. We won't be going again.