Redemption Roasters - Piccadilly in City of London, Westminster

Overrated coffee with pretty bad service

Pretty decent coffee, great food bites, and a solid mission. Love it.

Good coffee, good croissant and goof service... what more can I say ... cool location too.

Rude staff never again. Two racists and rude towards us, but that's normal! The coffee doesn't have any flavor. I don't know what the gift is

We visited here yesterday, and it was lovely. The food was delicious, and the cappuccino was definitely one of the best I have had. The setting was so calm and peaceful. Staff were really helpful, kind, and friendly. They obviously enjoy what they do and take pride in their jobs. Thank you to everyone there :)

Really good coffe in beautiful location with great view.

Good coffee, fresh bakery, nice atmosphere. I am a regural customer☺️

Excellent coffee service and food, fantastic cause very happy to go out of my way to visit

Overpriced, with no WiFi and no sockets for customers

Best Redemption Roasters location by far. Come here every now and then, Serge (hope I spelled that right!) is extremely welcoming and kind.

Lovely coffee sanctuary. Only discovered this place today and on my second visit already. Great coffee and wonderful service. Thank you 😊

Such a great place. I had some recommendations from a facebook coffee group for good cafes near the Portrait Gallery and this caught my attention. I was here with my 3 daughters, they all really enjoyed their different iced drinks, a couple of lovely pastries and a very good flat white for me. Then I got tempted by the free cup of coffee when buying a bag of coffee beans. I was a little bit wired on caffeine after that but couldn't resist. The bag of coffee beans were very recently roasted, only 4 days old so they will be enjoyed at home in a few weeks time. The staff here were very nice and friendly. In the outside seating were next to the courtyard with Sunday worship going on outside from the adjoining church. This was a very nice accompaniment to our coffee time and the singing was beautiful. Highly recommend this place.

Went to take away coffee , by the time wasn’t busy , just me , first the service was so slow , which is fine second is the latte is over heat , couldn’t drink it straight away . More then70c . And the coffee wasn’t the nice coffee and charging over price for £4 coffee take away . And not a very good coffee this is my point over heat .

Coffee itself was good, the almond croissant was pretty standard. Staff wasn’t super friendly and a little condescending, though.

Hidden gem in the middle of busy London streets. Nice coffee and a great, green backyard to enjoy your coffee.

For anyone who needs a quick break from the crowds and a coffee, this place is ideal. Great snacks, delicious coffee and in a quiet environment - yet not far from Piccadilly Circus.

Yesterday I visited this hidden gem in the middle of busy London. Great atmosphere, cozy, greens and very nice coffee. I had latte and banana bread, it was delicious. Staff was very friendly and professional. Also I bought coffee beans from them and they used a grinder, so I can use it for my espresso machine at home. Highly recommend, def will pop up again! Thank you for your service!

Very pleasant setting, terrace in quiet greenery. High quality coffee and exceptional carrot cake ❤️🙏🏼

Stopped in for a dose of caffeine during a long day of walking around the city. Pleasant, clean, well-lit space with friendly staff. Coffee and pastries were first-rate. Lots of locals in evidence - a good sign.

No signs that say you queue at food station to order drinks. No sign to say card only

Such an amazing concept and mission! Loved my coffee and superb service! The carrot cake was lovely 🙏🏼👌🏼

A super place in central london. Was excellent coffee. Service good. Overall good

Lovely little community cafe. Nice vibe and courtyard.

Great cappuccino and latte, cinnamon muffins, staff friendly. Recommend

Mandatory response on the card reader to a request for a tip (!!!!!). Unfortunate interior design within the cafe seems to amplify sounds, so even when moderately busy the sounds levels are quickly unbearable inside. Outside area looked like it would be a lot better if it hadn't been raining heavily on the day of my visit. An additional frustration was that there was rubbish and dirty cups/saucers on almost every table. Perhaps short handed for staff on the day, but it wasn't a great experience

Was such a good coffee before, and now it’s overheated, burnt and bitter

I have been a regular customer for some time now, and I've always enjoyed the friendly atmosphere and great service. However, my recent visit left me quite disappointed. Upon entering the coffee shop, I was directed to a table next to the bin area, even though there was another available table nearby that hadn't been cleaned (with a few uncleaned cups and cakes on it). When I politely asked the staff if they could clean the table so I could be seated there, the staff member seemed hesitant and insisted I take the table next to the bin. I understand that the coffee shop may have been busy, but I was disappointed by the lack of flexibility and accommodation of my request. Previous visits have always left me feeling valued as a customer, but unfortunately, this time was different.

Good coffee, although paying £4 for a flat white is quite galling! Other than that the cafe is clean, service good and coffee lovely.

Great atmosphere - plenty of space to sit inside and out, usually a great vibe being not crazy busy, but not dead quiet. Coffee priced fairly for the area, but excellent quality for what you get. Decent selection of food too - highly recommended.

Great place for a coffee and all for a good cause

Flat white Lemon & Almond cake A lovely experience.

I loved their filter coffee and bakeries. The hostess is very kind.

First time at a Redemption Roasters - great concept for a worthy cause. Delicious coffee & very good 'fine pieces' for a reasonable price. Sat outside - first time on this trip given the weather - but my friend always says she doesn't feel she's 'on her hols' unless we sit outside at some point! Lovely sitting area, nice to wander through the next door churchyard & sometime market on the way out to Piccadilly itself. We'll keep our eyes peeled for other branches elsewhere for sure.

Per un lunch. Comodo e non caro.

Espresso was okay. Atmosphere was okay. Noisy and not many outlets. Upstairs seating was nice!

Really good Mocha, and the cakes looked great. It's a cashless venue, card only, but that helped to speed up the queue. Very nice staff.

Okay love that they give opportunities for people to change there lives around however cake was stale and latte cold

Very cool concept and delicious sandwiches + the coffee was excellent. Thanks

Delightful coffee shop, not too far from the Royal Academy - nice surroundings, next to a church and good range of pastries etc

J’ai beaucoup aimé mon chai latte et ma pâtisserie c’était très bon. Le serveur qui a pris notre commande et la dame qui nous a donné nos boissons étaient souriants et sympathiques ! La musique qu’il y avait en fond sonore était dans mes goûts, par contre elle était un peu trop forte… et c’est dommage. Mais ce n’est pas le premier établissement où nous avons rencontré ce problème au Royaume-Uni.

Odd, grubby little place. Prices were very high for what was offered. This used to be a Nero and it was better off for it, it really needs a proper refurbishment. The venue could be nice, but everything looks very tired and worn inside. Staff were very unsure of what to do, and were chatting to each other to each other behind the counter when there were customers waiting. You could be forgiven for thinking that it was everyone's first day on the job. Tables weren’t cleaned and covered in stains and crumbs, and the floor was dirty. I didn't go in when it was busy, and there was the staff to clean but, again, they were more interested in talking with each other. There were several large flys around, which given that the food was uncovered was a little worrying. As a side note, the wooden benches were very uncomfortable. This place could be good, but needs more money spent on it and better trained staff.

Their flat white was one the best I have ever tried. Filter coffee was decent as well.

Great coffee and cake. Friendly service and ethically driven. Atmosphere a bit lacking - like a train station cafe

A great cup of coffee, cake portions so large you'll probably want to share.

Lovely place. Lots of seating, good coffee and the treats look amazing - though I managed to resist

Very good coffee and initiative

To be sure, the coffee is tasty even if way too expensive. I pointed out to a member of staff that flies were crawling over the uncovered pastries on the counter. The staff member said 'oh no' and did nothing. Be warned.

Decent drink and cafe but the guy on the till is probably one of the most miserable people I've ever been served by.

The beans are the best in the area, period. They probably also make the most consistent drinks. Staff are very friendly. The only reason for not giving a 5-star is the price. And they charge 50p for plant based milk. That is a bit lame in 2023.

Nice and clean. Friendly staff and great serving sizes of sweet stuff and free mint water. Supporting a very good cause.

Excellent coffee shop in the Churchyard of St James. Great value in a rip-off area. Lovely pastries.

Love their coffee, mainly their filter options. In the morning they have delicious pastries and for lunch some of the best toasties in London. The gardens are peaceful and beautiful. The service is always impeccable and friendly.

Tranquil coffee adjacent to St James Church, a quiet corner off Piccadilly where the staff are great, coffee is spot on and pastries not too shabby.

Nice coffee but only 200ml for a cappuccino (vs standard 330ml) and no discount for own mug. No warmth to the service. Don’t even mention the astronomical prices. Better to go to borough barista if you’re in the area which is far better all round.

Lovely staff, very friendly! I was recommended to try a Dirty Chia and I have to agree, it was exactly what I wanted. Thank you!

Lovely staff, really friendly and chatty. The coffee and sandwiches were excellent. Love the philosophy of Redemption Roasters. I would recommend.

La redención es que te quieran cobrar 4,60 un muffi y 3,40 por un café.Ademas al negarme, la rubia que estaba se reía, no se de que se ríe, en su casa no hay espejos.

Great coffee & cosy atmosphere. Also the banana bread was delicious!

Great spot tucked away. Excellent coffee roasted in house, and a commonsense social project. Staff were great. As in common with most places, lots of hard surfaces, so a bit loud and echo-y, but there is plenty of space outside in the courtyard under the trees

A man was picking his nose and taking things of the top of food

A gem of a coffee shop. Went to several others in the area, all heaving. Here you have a quiet oasis near piccadilly. Very scenic and good coffee

Amazing coffee shop. You must go there. The design of the coffee shop is amazing, very clean, i loved it, the back door goes to a garden with street food and seats...

Very good quality of coffee,delicious food and nice people. That's what we look for when we visit a coffee shop. You genuinely offered it to me and I'm greatful. Congratulations to your beautiful team.

What a great concept and lovely cafe. The staff is brilliant, helpful professional and always welcoming. Serge and Olivia deserve special praise. They take so much pride in what they do...my fave baristas...ever!

Great place to grab a drink and bite from and plenty of room I side also

Friendly staff and lovely coffee.

absolutely nothing special about this coffee, 5£ for 250ml cup. Taste plain, cheap blend. Friendly staff.

Great coffees & friendly staff! Would love to see more planet & animal friendly (vegan) food options. ;) Bright & airy inside with a few tables indoors. Wonderful outdoor area in the courtyard.

Highly recommended,nice place and friendly staff

It doesn’t seem right that supporting a worthy cause should be such a pleasure but this is fantastic coffee.

Very very lovely cafe spot! I've heard their sandwiches are really good but by the time I got there, there were only the beef ones available. I had a savoury pastry and it was very delicious. The cakes are also delicious. With very friendly and accommodating staff! The upstairs seating is also very nice, with lots of space to rest and stay for a bit. I would say however, that there are not that many vegan options for food.

Great cold drinks in particular iced chocolate from 70, 85, 100% cacao, the latter is the best way to appreciate the full flavour.

Yesterday at about 230 3pm I visited the Jermyn St Piccadilly venue and was pleased to have a lovely fresh tasty plough man's and tea. All staff friendly and good and had a nice chat to one of them clearing the tables ; this is now my go to coffe stop . ( I have tried one in Holborn / lincons inn fields that was great too ) If you haven't been GO visit see what I mean .

Very nice coffee shop, great polenta cake!

Amazing coffee and friendly staff!!

Delicious coffee and pastries look good for the next visit. Nice interior design but a little bit rundown now.

Amazing atmosphere!! Would highly recommend, well worth the price for the coffees ☕️

Really good coffee. Finally found a good coffee place in UK.

This cafe shares an outdoor space with an outdoor food court. Apparently the many tables that are placed in this courtyard all belong to this cafe. A man employed by this cafe very rudely chases everyone away that tries to eat food court purchases at these tables. There are no signs saying that the tables are not to be used by food court customers. It is not called for to threaten folks with the police in the second sentence just for sitting at a table. Not a friendly place at all. I suggest to avoid this establishment. The coffee is over-priced and not that great either.

Excellent excellent fresh roasted filter coffee!

(reviewing the Jermyn street branch here as it's not listed) Both a flat white and a batch brew were seriously good. Good beans and good execution, right texture and right temperature in the flat white. Nice outside space and plenty of space inside. Efficient staff.

Great coffee and service. Will definatley visit again.

Average establishment. I gave 2 stars for the food because, while they had a nice selection of cakes there was a limited choice of savory food. Moreover, the Almond croissant appeared to have been involved in a road traffic incident as it was flattened. I was assured this is apparently the right look for it. The outdoor seating in the church yard was nice to enjoy a coffee in.

I’ve been a huge fan of Redemption Rosters since they opened, especially the whole concept of the chain. The service is always friendly, a great selection of single origin and blended coffee and the coffees are amazing. My only issue is the price. £4.40 for a flat white with oat milk? Most places are not charging for alternative milks anymore, and I have not paid such a high price for a flat white with oat milk anywhere else ever! On this basis alone, I cannot justify coming back to pay these prices.

Amazing coffee. Tried their flatwhite. A good collection of take home stuff including mugs and beans. Good atmosphere and a great story behind people who work there. A coffee shop with purpose and no compromise on quality of coffee.

Coffee was good but too crowded.

Great service, Great tasting coffee, and the brownie was just right 😋..love the Latte art 💗

I used to come this place when it was Nero, and was disappointed when it stood empty. But now I see that it’s been revived and reinvented. Excellent. Very good coffee, service, music and ambience.

Coffee in a garden right next to an old pretty church in London? Doable. If you don’t care for a soft armchair that much, but rather want good single origin coffee, give it a try. Brownie, muffins no the like also available. I’m moving on a happier person after a cup of Burundi batch brew.

Always liked this place until today. Terrible customer service. Rude staff and manager. Ordered earl grey tea to have in, received in a paper cup. This obviously was a mistake. Not a problem. Lady behind the counter poured the milk into the paper cup. I wondered how she knew how much milk I wanted. When mentioning that a ceramic cup with milk on the side would be nice...just ignorance from the lady behind the counter. When the manager come to the front and I mentioned what happened I was offered to poor the milk tea mix from the paper into a ceramic cup, which I wasn't happy with as I paid for a nice tea in a cup with the milk on the side. When I mentioned that I didn't hear an apology from neither of the two workers the female just said 'Oh my god' which was really bad . I left the tea in it's paper cup on the counter to join my friend who was waiting for me upstairs. Not a nice experience. Will never step a foot into this place again and would definitely not recommend it to anyone. It really is a shame, as the coffee and cakes are lovely. Bad customer service with no interest in the customer unfortunately messes it all up

Great Coffee and really friendly staff

So happy to see Redemption open up here! Best flat white in the area, great pastries, super nice staff, 10/10 I’m such a fan!

Absolute robbery, £4.10 for a coffee the size of a thimble, the price doesn't reflect the coffee either, very average. I'd expect fantastic coffee for the price but alas it was below par, very disappointing.

Delicious coffees (cappuccinos, flat whites, etc) and great service. Open by 7:30am, lots of seating, sell beans as well. I go every week with a group and they serve our drinks quite quickly but always high quality. Also have a stamp card where you can get a free drink after buying 10 drinks and a free drink after filling out a survey.

Coffee beans sold on the shelf were more than a month old. Coffee was well extracted but the milk was overfrothed. Too hot and didn’t blend well with the coffee.

Brilliant coffee with a fantastic mission

Average establishment. Expensive coffee and little atmosphere

Divine coffee, great location, fabulous staff. A beacon of joy in the work day.

Coffee is ok, but a bit overpriced. The food is overpriced as well.

فلات وايت على مستوى عالي ، من أيادي رمزي 👍🏻❤️