Red Rooster Peri Peri in Luton

Staff doesn’t understand English so that they take wrong orders. I complained about the wrong order and guy Humza became aggressive and violent I very very bad customer service very bad staff and food was very bad quality food

Their manager, whose name is Hamza, doesn't know how to speak properly. He is an extremely rude person. The people in their staff are completely uneducated

The customer service at this establishment is extremely disappointing. The staff are unprofessional and lack basic communication skills. Order takers, in particular, seem careless and consistently make mistakes, delivering items that do not match what was requested. It’s evident that the team, especially those handling orders, need proper training. Improving their English proficiency and developing better manners should be prioritized to enhance the overall customer experience.

Food is consistently nice. However when I called today with a menu enquiry I was told that the person didn't have time to answer my question, to go online and then hung up the phone. It's a constant rush to get you off the phone.

Very bad experience ordered food over the phone for delivery,peri peri chicken was burnt and hard,burger buns was so bad

Basically, your local Nandos. The food tastes great, and for the size, the store looks clean and vibrant, but the service could be a little better. Pros + Best fast food in Leagrave + Decent and well-looked-after interior Cons - Poor parking - No delivery or online ordering - Pricey

Great tasting food! Throughly enjoying the chicken and burgers, chips were good too!

Food was spot on. This will always be my favourite restaurant

Food is always amazing I’m a regular but the man at the counter the chubby one is rude He need to learn some manners

Come on guys I know you can do better. Don't over do the chicken on the grill. Chicken was dry.

service was really nice with a kind guy serving us. Food was also really good due to the flavours and the perfectly cooked chicken

Lovely takeaway restaurant. Chicken and chips 🍟 is one of the best in this area.

They have yardies who bearly speak English taking phone orders. This is the 3rd time I drove half hour to get food only for them to give me wrong food.on top of that they were very rude and the man was lying saying this Is what you ordered and got very rude on the phone before cutting the phone off

Very unprofessional customer service! Placed a telephone order the guy was absolutely rude. I had not finished speaking and he hung up the phone. I called back and said I wasn’t finished speaking and he said rudely what else did u want. He defiantly needs some professional training !!

One of the best in Luton. Can’t go wrong with the classics. Always amazing and fast service. I love their chicken breast burger meal.

Shuts at 11 but actually refuses entry at 10. Great false advertisement

Service a little but drab and moody....But the food is so on point..Always Always so good, better than nandos in my honest opinion

I had 2 pieces of grilled chicken, chips and some salad. Blooming lovely. 10 out of 10

Best peri peri burger in Luton. The sauces are amazing too. The service could be better, especially when on the phone. Please be polite and respectful to the customer on the phone who’s ordering food from you.

Food is ok, only cash though! You know why! But what a disgraceful and disrespectful . Guy guy in till , i have no idea what je thinks of himself, so much bullying attitude, rubbish behaviour. Someone should tell him when you r trying to do everything that means you are Not doing right. Probably owner, that’s the only conclusion i guess. Absolutely rubbish attitude.

My partner picked up my chicken strip meal. We live 3 min car drive away. The chicken was cold and the chips warm. My partner called and they said they would cook another meal. He went back down and one of the workers started arguing with him and telling him he had to pay for the second meal! He told them to keep the cold meal and money. We have been ordering for years and have not had this type of service. Will not be ordering again.

Food is good and the service is quick. Called them for a collection and was able to collect in 20 minutes. If your looking for a good all round fast food chain I would highly recommend roosters peri peri.

The wings were actually nice. However, the actual size of the wings, the portion size too and how much they cost are not reasonable at all. Another disappointment they only want cash - Clearly tax evading at its finest. Heads up HMRC

Price has increased and the portions have decreased. Its a shame, but it still tastes good.

Love there food service is quick and efficient

Red Rooster Peri Peri - offers a symphony of flavors and impeccable service. From fiery peri peri chicken to fresh salads, each dish is a masterpiece. The vibrant sauces, crafted with freshness, elevate every bite. The staff are passionate and dedicated, ensuring a memorable dining experience. Red Rooster provides a serene atmosphere to savor every mouthful in peace. It's more than just dining; it's a culinary journey worth taking.

Poor phone order service I did a damn order and you guys gave absolutely wrong thing I am disgusted with you guys .. so deaf get ur ears fixed. I’d give 0 if I could

Food is amazing Freshly made Chips are the best Dipping sauce are available chilli, sweet chilli and garlic mayo. All very tasty Taking order on the phone so call in advance and wait times not so much. Update 8.2.24 Only accept cash ! Still amazing food Parking is a nightmare, council put up bollards which made it worse. Thank luton council

Pasta was cold, chicken almost raw, worst food ever has been going downhill the last few weeks and I’ve complained 3 times in shop after every time and had the same issues, was a loyal customer as the food used to be amazing but can’t keep buying food that isn’t to standard sadly won’t be going back

Burger gone small chips undercooked price increases

Can't fault anything in my last 3 visits.

You order something else you get something else. And they have written "check you order before leaving". How can we check what is hidden under the fries. They bossy guy at the till seems to be half sleep.

love this shop but they’ve recently been charging for choosing as many sauces as u wish which they never did before

Food is always on point, customer service is very good too. The consistency is always there and that’s genuinely why I keep going back.

Yesterday, I went to the shop and ordered the single platter which came with two sides (chips). I also ordered an extra portion of chips and spicy rice. While the peri peri chicken was tasty, the chips seemed undercooked, and the spicy rice didn’t have any flavour — tasted more like plain rice. Disappointing experience overall; won't be revisiting the shop.

LISTEN when I tell you this is the best chicken shop. Way better than Nandos, in fact, Nandos doesn’t even come close. The flavours are 10/10, no other place claiming to be peri peri chicken can even compare to the Red Rooster. I hope this place exists till the day I die. The chips, the chicken, the garlic sauce!!!!! Need I say anymore.

Visited this place after a while. Service was ok but Was surprised when i was told “only cash”. I ordered food for take way and was refused till I bring cash. I had to leave my food. Overall I expected much better standard due to its reputation.

Service is good but they never serve customers with a smile. Very sad

Good food, good service and reasonable prices Cash only and limited parking on the side road.

Food is generally of a good standard. the biggest letdown is that they are a cash only business.

I used Red Roosters about 2 years ago and the staff were really rude, but i have to say my recent visit was really good and i would definitely recommend this takeaway, food is excellent and service is good, only 1 down side is they ONLY TAKE CASH but other then that fantastic place to eat.

I've always had great service here. Their fried chicken is amazing, much better than KFC. Equally their piri flame grilled chicken is outstanding, better than nandos! Their chips are so tasty that I'd go there just for those alone. Perfectly cooked, nice and crisp. So much better than somewhere like KFC. Portion sizes are perfect, and the price point is spot on. Great value, great quality, and a clean kitchen with a solid 5/5 hygiene rating. I'm lucky to have this great little place so close to me. It's easily the best chicken venue in town. The staff are always very accommodating to myself and my disabled son, and It's always a pleasure to visit, whether eating in or picking up take away.

Got given the wrong order. Ordered and paid for a fillet burger meal and received a steak burger. Generally the foods normally nice tho.

Loved it had some lamb chops and they tasted heavenly

Great place, food is banging, fast service, top!

The chips in this shop are unrivalled, the best in whole of the Marsh Road area. I’ve been coming to this shop long time. Nobody can touch them when it comes to the quality of the chips.

Hard to believe this is same owner as leagrave road branch.

Nice food, reasonable price and good service you can't really ask for more.

Food is always amazing 100% every time. Definitely recommend this place 👌

Awesome food and great value for money.

Good food. friendly muslim staff, they even go out of their way but to the owner who is making a huge profit from multiple periperi businesses THE PRICE NEEDS TO BE LOWERED FOR THE FOOD. you own multiple takeaways please cut your prices so we can struggle less!

The standards are very good, always mouthwatering experience best take away for me locally.

They dont take card payments sonwas unable to try the food. And also they had very load music , so its hard to hear the person at the counter

Food used to be great however, prices have increased and portions have gone small. I can understand this during the cost of living crisis atm but compared to the competition I would probably go to the competition now. Management is always rude and moody on several occasions.

Usually they're ok but Last time ordered chicken strips meal with rice but only received strips!!!!!

Customer service was appalling the child serving me had a attitude and didn't know how to serve. I am a regular here and never in my life have i been treated with such disrespect. The food is good but just need teach him some respect, manners and customer service skills.

Best peri peri and the lamb kofta is amazing

From the first time I ate at red roosters in 2013 to now the food has always tasted like it was my first time the standards are very good always mouthwatering experience best take away for me locally no other take away comes close

Quick service and excellent food quality but one problem with this is no card payments.

Above average Peri Peri chicken, well worth the wait if you're eating in.

Nice, delicious peri peri chicken and reasonable portion off large chips 👍🏿

Best chicken in Luton Love the homemade sauces

Bang on food.great customer service and reasonable prices. What else u want? Highly recommended.

Usually have great service here, but this time asked for chicken and rice and when I got home received chicken and chips - chips were soggy, with too much lemon on the chicken. Hope it's better next time.

It's a cool interior, I really recommend it.

Whenever you go in this place the cashier is so rude to you, they are busy like they’re working in some gold mine, specially whoever is the cashier they’re just in rush and have lack of communication skills with customers. There’s no Hello no Hi no Bye, they just don’t pay attention to the costumers they’re just in rush all the time, sometimes the chicken is not cooked well either. The food overall is Good, but this bad costumer dealing and communication is not acceptable in any form, they don’t have the right to be rude to costumers if you’re busy is your concern this doesn’t mean you treat costumers badly. The CASHIER ITS ALL THE TIME GIVING ATTITUDE LIKE we’re he’s enemies or competitors. ABSOLUTELY TERRIBLE COSTUMER SERVICE!!!

Great tasting food, had the half chicken with rice, perfect 👌

Good good but served with bad attitude, the cashier was way to busy to listen and as a thank you for your shopping got a lot of F’s words… shame for the tasty food

Nice place to visit with kids, delicious chicken.

One of the Best tasting peri peris in Luton

Definetly i can reccomend this restaurant for everyone who is looking for good chicken&chips, byriani, wraps and burgers. - for There is no toilet on site There is not parking You can pay cash there only.

Best Peri Peri in Leagrave, be prepared for a little wait, it's definitely worth it.

Awesome food especially Peri Peri chicken with Rice ✅

A little gem. Absolutely delicious food. Great staff. One of the best places for Luton most famous Peri Peri.

I go here regularly, sometimes 2 or 3 times a week. Their quality of food is really good. Some people on here moan about the customer service, it is a chicken and chip shop - what do you expect? I have always found them to be really friendly and efficient, they are always busy but still manage to get through everyone’s orders really quickly. The shop can get really busy at times, best to phone and then collect.

Only thing that lets these Guys down is the Customer Service, which isn't great, otherwise Food is Good. Definitely one of the Better places to eat in Luton.

This place serves up such flavoursome food. The sauces are delicious too. I've generally had very positive experiences here. There was only one instance where an item was missing from my order and I realised when I got home. We had guests and their food was missing 🤦‍♀️ - a bit embarrassing, but we let the restaurant know and had to go and collect it. It was worth it though as it was very tasty. Now if you go in, there are signs to remind customers to check their order as mistakes like this can happen. Staff are polite and the interior is really nice. Perfect for a quick bite. Would recommend.

Food cooked to perfection and tasted really good. Generous portion sizes and excellent customer service. Would recommend them.

Top quality food, best customer service, amazing sauce, 👏

Still the best take away on marsh road..

Great pwri peri chicken n chips 😋

Chicken was nice for the price. cash only no credit cards or visa

Good takeaway reasonable on the the price and the food was good I liked the chillie sauce

Guys am tell you, the food is Good especailly the whole chicken spicy and their chips.........better than KFC/MC. Av a go u won't be disappointed.

Delicious tasty food. Great flavours. Highly recommend.

They don’t deliver but food have comparison in that part of the town

Food (Peri Peri chicken strips, wings, half chicken, chips) was good. The way they season and grill their chicken gives a nice flavour. Staff were not friendly (therefore 4 and not 5 stars) and did not let us know when the food was done until some time after [whilst we waited in the restaurant] - hopefully this was just a one-off.

Best peri peri in Luton. Everything is always fresh, hot and super tasty.

Food is great but rather annoying that they still won't accept card payment. Guys cmon it's 2021.. Shouldn't need to have to first visit a cash point before being able to place an order with you. Other than that, the mild chicken can some times come across as quite spicy. Overall they're one of the better Peri Peri places in Luton. Everything seems fresh, orders are prepared quick. Customer service could be a little better as sometimes they're juggling between phone and in-person orders.

Good food, bit of a wait but worth it.

In my opinion it's one of the best peri peri chicken burger it's worth drive from London

Beat food in town. Consistency.

Expensive compared to other Peri Peri chicken takeaways but worth the money. No delivery or online ordering options.

Delicious food,highly recommend

Good food and good customer service will be back.

Did not not have exactly what I wanted but suggested a perfectly acceptable substitute in the same price bracket.

Best chicken shop in luton by a mile

Ordered peri doner n chips, got some dry doner tangy nasty sauce or something on top(taste tangy n dry) went back and told them and the guy was rude saying we give you what u ask for. I told guy i came ordered peri doner before was nice but this time was wrong sauce started getting rude and arguing and giving me dirty looks.no customer skills or nothing.

Great food. I find that the chicken is a bit dry but apart from that it's great food.

Felt very safe and as allways love the food